Using 802.1x authentication........................................................................................................................... 60
Troubleshooting...........................................................................................61
Checking an unresponsive printer................................................................................................................ 61
Testing the printer.............................................................................................................................................. 61
Checking the printer status............................................................................................................................ 62
Adjusting character (bidirectional) alignment............................................................................................ 64
Solving printing problems...............................................................................................................................66
Printer test works, but the printer does not print when attached to the computer ...................................66
Printer is noisy..............................................................................................................................................................66
Printer sounds like it is printing, but does not print............................................................................................ 66
Printer alarm sounds...................................................................................................................................................66
Printer goes to the Tear O position before the print job finishes................................................................. 66
Buttons do not work, except for Start/Stop, FormFeed, Tear O, and Load/Unload................................. 67
Left margin moves to the right during printing.................................................................................................... 67
Incorrect line length; lines do not start at the left margin................................................................................. 67
Printer speed slows .................................................................................................................................................... 68
Incorrect characters print, left margin changes, or printing stops.................................................................. 68
Printing continues beyond the edges of the continuous forms...................................................................... 68
Selected font or pitch is not printing or is changing..........................................................................................68
Solving paper feed problems.........................................................................................................................68
Paper is jammed in the printer................................................................................................................................. 68
Paper is jammed in the Auto Sheet Feeder ......................................................................................................... 69
Paper fed in the Auto Sheet Feeder jams at the printer entrance.................................................................69
Paper jam in the Tractor 2 Feeder ..........................................................................................................................69
Printer does not feed paper ..................................................................................................................................... 70
Printer does not feed from the optional Tractor 2 Feeder ............................................................................... 70
Printer does not feed from the Auto Sheet Feeder ........................................................................................... 70
The optional Tractor 2 Feeder positions paper at incorrect Top‑Of‑Form position.....................................71
The Auto Sheet Feeder feeds paper at an incorrect rate ..................................................................................71
The Auto Sheet Feeder places paper at the wrong Top‑Of‑Form position...................................................71
Paper fed from the Auto Sheet Feeder is skewed...............................................................................................71
The Auto Sheet Feeder feeds multiple sheets......................................................................................................71
Solving print quality problems........................................................................................................................72
Print is too light ............................................................................................................................................................ 72
Dots are missing or print quality is poor................................................................................................................ 72
Characters are wrong or missing ............................................................................................................................ 72
Forms are smudged or print is too dark.................................................................................................................73
Incorrect number of lines on a page.......................................................................................................................73
Graphics do not print...................................................................................................................................................73
Incorrect line spacing or overprinting occurs .......................................................................................................73
Contacting Customer Support....................................................................................................................... 73
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