EdenPURE SunTwin STW1500LED User manual

Brand: EdenPURE

Model: SunTwin STW1500LED

Category: Air blowers/dryers

Type: User manual

This manual is also suitable for

SunTwin

Thank you for purchasing the SunTwin

Quartz Infrared Portable Heater.

First-Class

Postage

Required

Post Office

will not deliver

without proper

postage.

Thank you for purchasing

the SunTwin

Portable Heater!

Please register your warranty information by

mail within 30 days of purchase.

Suarez Corporation Industries

Resource Partners

7800 Whipple Ave. NW

North Canton, Ohio 44720-6928

1-866-786-8946

www.rppurchase.com

IMPORTANT

SAVE THESE INSTRUCTIONS

To ensure you get the best results from your portable heater,

please read this manual first and keep it for future reference.

For additional information please visit our website at

www.rppurchase.com or call

1-866-786-8946

OPERATION AND WARRANTY MANUAL

SCI Resource Partners is a Division of Suarez Corporation Industries

Suarez Corporation Industries

Resource Partners

7800 Whipple Ave. NW

North Canton, Ohio 44720-6928

3X1

FPO LABEL

B-6313 BR7208R-2 11/2/06 8:26 AM Page 1

Table of Contents

Use Restrictions..................................................................................2

Operation ........................................................................................3, 4

Care ....................................................................................................4

Service ................................................................................................4

Filter Maintenance ............................................................................5

Benefits................................................................................................6

Performance Suggestions ..................................................................7

Questions and Answers..................................................................8, 9

Warranty ..........................................................................................10

Warranty Card ................................................................................10

Warranty Card

WARRANTY:

SCI Resource Partners warrants this product, to the original purchaser or gift recipient, to be free from defects in workmanship

and materials under normal use and service, for a period of one year from the date of purchase.

LIMITATIONS:

ALL WARRANTIES IMPLIED BY LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE WARRANTY SET FORTH ABOVE. Some

jurisdictions do not allow limitations on the length of the implied warranty, so the above limitation may not apply to you.

IN NO EVENT SHALL SCI RESOURCE PARTNERS BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS

OF PROFIT, OR MEDICAL EXPENSES CAUSED BY ANY DEFECT, FAILURE, MISUSE, OR MALFUNCTION OF THE PRODUCT.

Some jurisdictions do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or

exclusion may not apply to you. The Company will not be responsible for damages or losses, direct or indirect, caused by misuse,

abuse, accident, negligence, conditions of transportation or storage, or failure to follow instructions. The Company will not be

responsible for any statements that are made or published, written or oral, that are inconsistent with this written warranty, or which

are misleading or inconsistent with the facts as published by the Company in the literature or specifications.

WARRANTY RESTRICTION:

This warranty is invalid if the factory-applied serial number has been altered or removed from the product.

WARRANTY CLAIM PROCEDURE:

To obtain warranty service customer must:

1) Provide proof of purchase in the form of a Bill of Sale or receipted invoice, evidence unit is within the warranty period.

2) Contact the Dealer you purchased your equipment from.

If the original order was shipped from our facility within 30 days, SCI Resource Partners will pay shipping both w

ays.

Within 31-60 days the customer will pay shipping charges back to the point of purchase for repair or replacement. SCI Resource Partners will pay for return

shipping to the customer.

After 61 days the customer will be responsible for shipping expensed incurred both ways.

If the original order was purchased from a local dealer - return to your local dealer for service

EXTENDED WARRANTY:

Within 30 days from date of pur

chase customer will have the option of purchasing extended warranty coverage through their Authorized local Service Center.

Please clip and return warranty card below

SCI Resource Partners’ Warranty Registration

Please return this card within 30 days of purchase to

activate your warranty. Thank You.

E-mail Address _________________________@ ____________________

Firstname _________________ M.I. _____ Lastname ________________

Street ______________________________ Apt.# ____________________

City ____________________ State _________ Zip code _______________

Model purchased ______________ Serial# __________________________

Date of purchase: ______________ Place of Purchase: ________________

Name of Representative or Service Center: __________________________

Are you interested in your own Distribution Business? Yes____ No _____

Phone : _____-_____-_______ Best time to contact you _______________

B-6313 BR7208R-2 11/2/06 8:26 AM Page 2

heater and appliance should be on its own circuit.

Can I use the heater on a job/construction site?

The heater was not designed to be used in a high dust construction environment.

Using the heater for this purpose will void your warranty.

Can I move the heater around while it is operating?

It is not recommended to move any portable heater while it is operating. We

recommend moving the heater once the fan has completely turned off.

What is the life expectancy for the Quartz Elements?

Average element life is 5000+ hours or approximately 3 to 5 years. The Quartz

Elements are replaceable by an authorized service dealer.

What is Zone Heating?

Zone heating is all about focusing heat where people spend the most time. After

all, there is no point to heating multiple rooms to 68+ degrees when these rooms

are not in use.

How many kilowatts per hour does the heater use?

The heater was tested by an independent lab in a home environment and

determined to use 1.263 kilowatts per hour

Wha

t is the BTU Rating f

or the hea

ters?

Heater is approximately 5000 BTUs.

The BTUs are basically irrelevant as a unit of measure since the patented heating

process of the SunTwin

INTENTIONALLY does not operate using old

inefficient methods of heat combustion, which is rated by using the BTU rule.

Our heating method is far superior for ef

ficiency, safety

, comfort, and is

providing a natural healthy indoor environment.

Can I use the heater and another appliance at the same time?

Yes, as long as they are not on the same circuit. Zone heaters are considered to

be an appliance. You should not run more than one larger appliance on a single

circuit breaker. Your freezer, refrigerator, microwave oven, washing machine,

dryer, and other such appliances should not share a circuit breaker.

Can I use an e

xtension cord, surge protector, or power strip with my

heater?

NO. It is designed to plug directly into a grounded 110 volt 15 amp or higher

circuit receptacle.

I don’t have a grounded outlet; can I use a cord adapter or remove the

grounding plug?

NO. If you don’t have a grounded outlet, contact a licensed electrician in your

area for advice. Removing or altering any part of the heater will void the

warranty.

Questions and Answers

Use Restrictions

READ ALL INSTRUCTIONS BEFORE USING THE HEATER

DO NOT plug heater into any other cord connected device such as a

power strip, surge protector, multiple outlet adapter, grounding

adapter, outlet-type air fresheners or extension cords. Plug into

a 3-prong 110v 15 amp or higher grounded circuit receptacle only.

DO NOT plug the heater into a loose fitting or broken receptacle.

DO NO

alter the heater

’s design or you will void the warranty.

DO NOT block the front or rear of the heater.

DO NOT place anything directly in front of the heater.

DO NOT cover the unit as this may block airflow and cause the heater to

malfunction.

DO NOT use the heater outdoors or for heating construction sites.

DO NO

use the heater in wet or moist locations such as a bathroom or an

area with standing water. This is to prevent risk of electric shock

and injury to persons.

DO NO

force the filter to dry using any alternative methods when

performing filter maintenance; doing so could damage the filter.

WARNING

IMPROPER USE OF THIS HEATER COULD RESULT IN RISK

OF FIRE, ELECTRIC SHOCK AND INJURY TO PERSONS

WARNING

ANY REQUIRED SERVICE OTHER THAN FILTER

MAINTENANCE SHOULD ONLY BE PERFORMED BY AN

AUTHORIZED SERVICE REPRESENTATIVE

CAUTION

RISK OF ELECTRICAL SHOCK

DO NOT OPEN

NO USER-SERVICEABLE PARTS INSIDE

B-6313 BR7208R-2 11/2/06 8:26 AM Page 3

READ ALL INSTRUCTIONS BEFORE USING THE HEATER

Operation – 7 step set-up for SunT

win

Heater

1) Unpackage heater: cut open tape area, fold back flaps and gently turn

entire box upside down. Lift box from styrofoam packing. Remove

styrofoam, turn upright. We recommend keeping the packaging for off

season storage and any transporting needs.

2) Find a level and unobstructed location to place the unpackaged heater.

3) Plug the power cord directly into an unused grounded 110 volt 15 amp

or higher circuit receptacle.

4) Insert 2 “AAA” batteries into the battery compartment of the remote control.

5) Push the “Power” button either on the control panel or remote control.

6) Set the temperature by pushing the “Set/Temp” button. It is recommended

that you start at the highest setting as the room heats up, decrease the

temperature to maintain your desired level of warmth. Once a comfortable

setting is reached the heater will cycle off and on as needed to maintain your

desired comfort level.

7) The control panel lights will turn off approximately 10 minutes after

starting the unit or adjusting temperature.

This is a “sleep” feature; your

unit is still running.

Operation • Care • Service

Why does the Blower Fan keep running after I have turned off the

rocker switch?

The Blower Fan will continue to run until the proprietary heat chambers

have cooled down. After a few minutes the fan will shut off automatically.

Can the heating elements be replaced?

Yes. You would contact your local service center by visiting our website at

www.rppurchase.com or by calling 1-866-786-8946.

The heater’s airflow seems to have diminished?

Make sure the rear intake is not blocked and that the filter is clean. Follow

the Filter Maintenance procedure on page 5.

Once I initially plug the unit in and turn it on, how long will it take to

heat my room?

Generally, it takes less than an hour. Please remember that with any type of

heating process there are many variables. Size of the room, how well the room

is insulated, how many doors/windows, how much bare concrete (which acts as

a heat sink with any type of heating), the opening and closing of an exterior

door, etc…

Can I use the heater to heat multiple rooms at the same time?

Yes. Keep in mind the heating will vary based on how open your floor plan

is and the sizes of the rooms involved.

We have heard back from customers

stating that with the help of ceiling fans they have been able to heat multiple

rooms simultaneously by placing the unit in a central room. Our suggestion,

give it a try and see what works best for you.

My home is not insulated very well, will this heater help me?

Yes, but keep in mind that rooms with little insulation will not retain the

heat as efficiently.

Can I use the heater if I have vaulted or cathedral ceilings?

Yes, but it will take a little longer to heat the room initially. Once the room

has reached the desired temperature it will cycle on and off accordingly.

Can the heater be used in a bathroom?

It is not recommended due to the high level of moisture in a bathroom.

Will I be able to use the heater in a basement or garage?

es, but keep in mind that rooms with little insulation will not retain the

heat as efficiently. Bare concrete floors which act as a heat sink with any

type of heating will absorb some of the heat. Placing the heater a few feet

above the floor will allow for more ef

ficient heating.

Can I use more than one heater at a time?

es, but you should make sure they are not on the same circuit. Each

Questions and Answers

B-6313 BR7208R-2 11/2/06 8:26 AM Page 4

Auto On and Off

The heater is equipped with an automatic On and Off feature. This is a

unique timer feature that allows you to adjust the time at which your heater

will turn on or off. The heater can be set to turn on or off in 2 hours, 4

hours, 6 hours, 8 hours, 10 hours or 12 hours.

Auto On

1) While the heater is off, press the Auto/On button repeatedly until the

number of hours you desire for a delayed startup are displayed.

Press the Set/Temp button until the display shows your desired comfort level.

3) The heater will now turn itself on in the number of hours you have

selected. The heater will stay on and cycle regularly.

Auto Off:

1) While the heater is operating, press the Auto/Off button repeatedly until

the number of hours you desire the heater to power of

f are displayed.

The heater will now shut off automatically in your desired number of hours.

*You cannot use the Auto/On and Auto/Off features at the same time.

Cabinet Care

Wipe clean with a soft damp cloth.

Heater Storage

When the heater is not going to be used for an extended period of time,

please do the following:

1) Unplug Heater.

2) Wind up electrical cord to keep it off of the ground.

3) Cover the heater to prevent dust from accumulating on filter or internally.

4) Store the heater in a dry low dust environment.

Service

o replace a heating element or for other repairs or service, please contact the

dealer you purchased your heater from or find an authorized service center in

your area by visiting us at www

.rppurchase.com or call us toll-free at

1-866-786-8946.

To assure maximum performance of the SunTwin

Heater, please note the

following recommendations:

1) For best result do not locate the heater in an area with a high rate of air

filtration and movement as the warm air will be exhausted.

2) Try placing the heater near a warmer inside wall and direct the output

towards a cooler outside wall. The cooler outside wall will tend to draw

the generated heat towards itself, which will allow for more efficient

heating.

3) Placing the heater next to a cold air return will draw the heat away from

area to be heated. Try closing or covering the cold air return. This will

allow for more efficient heating. Experiment with the placement of the

heater to see what works best for you.

4) To ensure maximum efficiency, a 40% minimum relative humidity

should be maintained in the heated environment.

5) The heaters are designed to operate for maximum efficiency up to 70-72

degree range. Due to the soft heat concept, temperatures at 68 degrees

will feel like 72 degrees. This is due to the heat mixing with humidity

evenly for “head-to-toe” comfort.

6) When the heater is placed in an isolated area, i.e. basement or recreation

area, the delivery registers and air return grills of the existing system

should be closed in that area if possible.

7) Try placing the heater a few feet above the floor in rooms with large

areas of bare concrete. Make sure the heater is secure and won’t fall.

This will allow for more efficient heating since concrete acts as a heat

sink and will tend to draw the heat its direction.

8) Try lowering your central heating system to a lower temperature and

placing the heater in the area you spend the majority of your time. Now

set the SunTwin

heater to your comfort level. After all, there is no point to

heating multiple rooms to 68+ degrees when they are not in use.

9) When heating larger areas, place the heater in a central location. If a

ceiling fan is nearby, try using it at the same time to help distribute the

heat evenly. Our suggestion, give it a try and see what works best for

you.

10) If used in an extremely dirty or dusty area, the filter must be cleaned more

frequently as the filter can clog and cause the heater to stop working.

Performance Suggestions

SAVE THESE INSTRUCTIONS

Operation • Care • Service

B-6313 BR7208R-2 11/2/06 8:26 AM Page 5

Filter Maintenance

POLYTRON STATIC FILTER SYSTEM

The SunTwin

Heaters come equipped with a lifetime washable

POLYTRON static filter which is easy to clean. The manufacturer

recommends the filter be cleaned once a month or as needed. To do this,

follow these steps:

1) Pull up on the latches on each side of the filter to release the filter. Remove it

from the rear of the unit by tilting out and lifting up at at the same time.

2) Run warm tap water over the filter, the opposite direction of air flow,

until water runs clear

. The filter might excrete some filtered residue, so

be cautious not to drip on any stainable surfaces such as carpeting. You

can also soak the filter in water mixed with a small amount of mild dish

soap (don’t forget to rinse with clean water after soaking filter).

3) Shake the filter over a sink until excess water is removed and allow it to

drip dry completely before reinstalling. DO NOT force the filter to dry

using any alternative methods.

4) Reinstall the filter to the rear of the unit and secure side latches by raising

them up and locking them down in place.

ARNING

ANY REQUIRED SERVICE OTHER THAN FILTER MAINTENANCE SHOULD

ONLY BE PERFORMED BY AN AUTHORIZED SERVICE REPRESENTATIVE

Benefits

Safety

The SunTwin

Heaters have an excellent safety record.They produce safe,

clean, economical heat by using Infrared Quartz Heating Elements. The

unique SunTwin

Heaters use a process that virtually prevents wasteful

accumulation of heat on the ceiling. These heaters deliver ultimate comfort by

keeping the heat virtually even from “head-to-toe.”

Zone Heating Control

SunTwin

Heaters provide heat only where and when it is needed. These

heaters are less expensive per heated square foot and do not require costly

duct installation. The heaters use standard 110 volt current and do not

require special 220 volt wiring or a chimney vent.

Healthy Heat

SunTwin

Heaters produce heat that is as safe as the infrared rays of the

Earth’s sun, producing natural outdoor heat indoors.

The SunTwin

Heaters have low operating and maintenance costs. The fan

motor is the only moving part and is equipped with quality trouble-free

controls. There are no burners to rust, corrode, adjust, and no pilot light to

waste energy. Safe, clean, long-life infrared Heating Elements provide the

heat energy. They are easily and inexpensively replaced when needed.

Average element life is 5000+ hours or approximately 3 to 5 years. The

heaters are constructed of lifetime metals (copper and galvanized steel).

Ultimate Comfort

SunTwin

Heaters provide even heat distribution and warm floors. The

heaters thermostatically control, circulate, and recycle heated air at the floor

for maximum use and comfort. The floor to ceiling temperature differential

is minimal.

As the Quartz Infrared Elements operate, you will notice the heater’s ability

to heat does not depend on a high-speed flow of air. Instead, the gentle

flow of air promotes more effective heat mixing action and air stability at

the floor.

These heaters will not burn, dry out, or otherwise pollute the air with

impurities. This protects the humidity level and air quality important to

breathing comfort and personal health.

SunTwin

Heaters have no messy tanks to fill, wicks to clean, wood to

hassle with, ashes to carry, and leaves no soot film on walls or draperies.

The heaters are convenient to use, just plug into any unused grounded 110

volt 15 amp or higher circuit receptacle.

B-6313 BR7208R-2 11/2/06 8:26 AM Page 6

Filter Maintenance

POLYTRON STATIC FILTER SYSTEM

The SunTwin

Heaters come equipped with a lifetime washable

POLYTRON static filter which is easy to clean. The manufacturer

recommends the filter be cleaned once a month or as needed. To do this,

follow these steps:

1) Pull up on the latches on each side of the filter to release the filter. Remove it

from the rear of the unit by tilting out and lifting up at at the same time.

2) Run warm tap water over the filter, the opposite direction of air flow,

until water runs clear

. The filter might excrete some filtered residue, so

be cautious not to drip on any stainable surfaces such as carpeting. You

can also soak the filter in water mixed with a small amount of mild dish

soap (don’t forget to rinse with clean water after soaking filter).

3) Shake the filter over a sink until excess water is removed and allow it to

drip dry completely before reinstalling. DO NOT force the filter to dry

using any alternative methods.

4) Reinstall the filter to the rear of the unit and secure side latches by raising

them up and locking them down in place.

ARNING

ANY REQUIRED SERVICE OTHER THAN FILTER MAINTENANCE SHOULD

ONLY BE PERFORMED BY AN AUTHORIZED SERVICE REPRESENTATIVE

Benefits

Safety

The SunTwin

Heaters have an excellent safety record.They produce safe,

clean, economical heat by using Infrared Quartz Heating Elements. The

unique SunTwin

Heaters use a process that virtually prevents wasteful

accumulation of heat on the ceiling. These heaters deliver ultimate comfort by

keeping the heat virtually even from “head-to-toe.”

Zone Heating Control

SunTwin

Heaters provide heat only where and when it is needed. These

heaters are less expensive per heated square foot and do not require costly

duct installation. The heaters use standard 110 volt current and do not

require special 220 volt wiring or a chimney vent.

Healthy Heat

SunTwin

Heaters produce heat that is as safe as the infrared rays of the

Earth’s sun, producing natural outdoor heat indoors.

The SunTwin

Heaters have low operating and maintenance costs. The fan

motor is the only moving part and is equipped with quality trouble-free

controls. There are no burners to rust, corrode, adjust, and no pilot light to

waste energy. Safe, clean, long-life infrared Heating Elements provide the

heat energy. They are easily and inexpensively replaced when needed.

Average element life is 5000+ hours or approximately 3 to 5 years. The

heaters are constructed of lifetime metals (copper and galvanized steel).

Ultimate Comfort

SunTwin

Heaters provide even heat distribution and warm floors. The

heaters thermostatically control, circulate, and recycle heated air at the floor

for maximum use and comfort. The floor to ceiling temperature differential

is minimal.

As the Quartz Infrared Elements operate, you will notice the heater’s ability

to heat does not depend on a high-speed flow of air. Instead, the gentle

flow of air promotes more effective heat mixing action and air stability at

the floor.

These heaters will not burn, dry out, or otherwise pollute the air with

impurities. This protects the humidity level and air quality important to

breathing comfort and personal health.

SunTwin

Heaters have no messy tanks to fill, wicks to clean, wood to

hassle with, ashes to carry, and leaves no soot film on walls or draperies.

The heaters are convenient to use, just plug into any unused grounded 110

volt 15 amp or higher circuit receptacle.

B-6313 BR7208R-2 11/2/06 8:26 AM Page 6

Auto On and Off

The heater is equipped with an automatic On and Off feature. This is a

unique timer feature that allows you to adjust the time at which your heater

will turn on or off. The heater can be set to turn on or off in 2 hours, 4

hours, 6 hours, 8 hours, 10 hours or 12 hours.

Auto On

1) While the heater is off, press the Auto/On button repeatedly until the

number of hours you desire for a delayed startup are displayed.

Press the Set/Temp button until the display shows your desired comfort level.

3) The heater will now turn itself on in the number of hours you have

selected. The heater will stay on and cycle regularly.

Auto Off:

1) While the heater is operating, press the Auto/Off button repeatedly until

the number of hours you desire the heater to power of

f are displayed.

The heater will now shut off automatically in your desired number of hours.

*You cannot use the Auto/On and Auto/Off features at the same time.

Cabinet Care

Wipe clean with a soft damp cloth.

Heater Storage

When the heater is not going to be used for an extended period of time,

please do the following:

1) Unplug Heater.

2) Wind up electrical cord to keep it off of the ground.

3) Cover the heater to prevent dust from accumulating on filter or internally.

4) Store the heater in a dry low dust environment.

Service

o replace a heating element or for other repairs or service, please contact the

dealer you purchased your heater from or find an authorized service center in

your area by visiting us at www

.rppurchase.com or call us toll-free at

1-866-786-8946.

To assure maximum performance of the SunTwin

Heater, please note the

following recommendations:

1) For best result do not locate the heater in an area with a high rate of air

filtration and movement as the warm air will be exhausted.

2) Try placing the heater near a warmer inside wall and direct the output

towards a cooler outside wall. The cooler outside wall will tend to draw

the generated heat towards itself, which will allow for more efficient

heating.

3) Placing the heater next to a cold air return will draw the heat away from

area to be heated. Try closing or covering the cold air return. This will

allow for more efficient heating. Experiment with the placement of the

heater to see what works best for you.

4) To ensure maximum efficiency, a 40% minimum relative humidity

should be maintained in the heated environment.

5) The heaters are designed to operate for maximum efficiency up to 70-72

degree range. Due to the soft heat concept, temperatures at 68 degrees

will feel like 72 degrees. This is due to the heat mixing with humidity

evenly for “head-to-toe” comfort.

6) When the heater is placed in an isolated area, i.e. basement or recreation

area, the delivery registers and air return grills of the existing system

should be closed in that area if possible.

7) Try placing the heater a few feet above the floor in rooms with large

areas of bare concrete. Make sure the heater is secure and won’t fall.

This will allow for more efficient heating since concrete acts as a heat

sink and will tend to draw the heat its direction.

8) Try lowering your central heating system to a lower temperature and

placing the heater in the area you spend the majority of your time. Now

set the SunTwin

heater to your comfort level. After all, there is no point to

heating multiple rooms to 68+ degrees when they are not in use.

9) When heating larger areas, place the heater in a central location. If a

ceiling fan is nearby, try using it at the same time to help distribute the

heat evenly. Our suggestion, give it a try and see what works best for

you.

10) If used in an extremely dirty or dusty area, the filter must be cleaned more

frequently as the filter can clog and cause the heater to stop working.

Performance Suggestions

SAVE THESE INSTRUCTIONS

Operation • Care • Service

B-6313 BR7208R-2 11/2/06 8:26 AM Page 5

READ ALL INSTRUCTIONS BEFORE USING THE HEATER

Operation – 7 step set-up for SunT

win

Heater

1) Unpackage heater: cut open tape area, fold back flaps and gently turn

entire box upside down. Lift box from styrofoam packing. Remove

styrofoam, turn upright. We recommend keeping the packaging for off

season storage and any transporting needs.

2) Find a level and unobstructed location to place the unpackaged heater.

3) Plug the power cord directly into an unused grounded 110 volt 15 amp

or higher circuit receptacle.

4) Insert 2 “AAA” batteries into the battery compartment of the remote control.

5) Push the “Power” button either on the control panel or remote control.

6) Set the temperature by pushing the “Set/Temp” button. It is recommended

that you start at the highest setting as the room heats up, decrease the

temperature to maintain your desired level of warmth. Once a comfortable

setting is reached the heater will cycle off and on as needed to maintain your

desired comfort level.

7) The control panel lights will turn off approximately 10 minutes after

starting the unit or adjusting temperature.

This is a “sleep” feature; your

unit is still running.

Operation • Care • Service

Why does the Blower Fan keep running after I have turned off the

rocker switch?

The Blower Fan will continue to run until the proprietary heat chambers

have cooled down. After a few minutes the fan will shut off automatically.

Can the heating elements be replaced?

Yes. You would contact your local service center by visiting our website at

www.rppurchase.com or by calling 1-866-786-8946.

The heater’s airflow seems to have diminished?

Make sure the rear intake is not blocked and that the filter is clean. Follow

the Filter Maintenance procedure on page 5.

Once I initially plug the unit in and turn it on, how long will it take to

heat my room?

Generally, it takes less than an hour. Please remember that with any type of

heating process there are many variables. Size of the room, how well the room

is insulated, how many doors/windows, how much bare concrete (which acts as

a heat sink with any type of heating), the opening and closing of an exterior

door, etc…

Can I use the heater to heat multiple rooms at the same time?

Yes. Keep in mind the heating will vary based on how open your floor plan

is and the sizes of the rooms involved.

We have heard back from customers

stating that with the help of ceiling fans they have been able to heat multiple

rooms simultaneously by placing the unit in a central room. Our suggestion,

give it a try and see what works best for you.

My home is not insulated very well, will this heater help me?

Yes, but keep in mind that rooms with little insulation will not retain the

heat as efficiently.

Can I use the heater if I have vaulted or cathedral ceilings?

Yes, but it will take a little longer to heat the room initially. Once the room

has reached the desired temperature it will cycle on and off accordingly.

Can the heater be used in a bathroom?

It is not recommended due to the high level of moisture in a bathroom.

Will I be able to use the heater in a basement or garage?

es, but keep in mind that rooms with little insulation will not retain the

heat as efficiently. Bare concrete floors which act as a heat sink with any

type of heating will absorb some of the heat. Placing the heater a few feet

above the floor will allow for more ef

ficient heating.

Can I use more than one heater at a time?

es, but you should make sure they are not on the same circuit. Each

Questions and Answers

B-6313 BR7208R-2 11/2/06 8:26 AM Page 4

heater and appliance should be on its own circuit.

Can I use the heater on a job/construction site?

The heater was not designed to be used in a high dust construction environment.

Using the heater for this purpose will void your warranty.

Can I move the heater around while it is operating?

It is not recommended to move any portable heater while it is operating. We

recommend moving the heater once the fan has completely turned off.

What is the life expectancy for the Quartz Elements?

Average element life is 5000+ hours or approximately 3 to 5 years. The Quartz

Elements are replaceable by an authorized service dealer.

What is Zone Heating?

Zone heating is all about focusing heat where people spend the most time. After

all, there is no point to heating multiple rooms to 68+ degrees when these rooms

are not in use.

How many kilowatts per hour does the heater use?

The heater was tested by an independent lab in a home environment and

determined to use 1.263 kilowatts per hour

Wha

t is the BTU Rating f

or the hea

ters?

Heater is approximately 5000 BTUs.

The BTUs are basically irrelevant as a unit of measure since the patented heating

process of the SunTwin

INTENTIONALLY does not operate using old

inefficient methods of heat combustion, which is rated by using the BTU rule.

Our heating method is far superior for ef

ficiency, safety

, comfort, and is

providing a natural healthy indoor environment.

Can I use the heater and another appliance at the same time?

Yes, as long as they are not on the same circuit. Zone heaters are considered to

be an appliance. You should not run more than one larger appliance on a single

circuit breaker. Your freezer, refrigerator, microwave oven, washing machine,

dryer, and other such appliances should not share a circuit breaker.

Can I use an e

xtension cord, surge protector, or power strip with my

heater?

NO. It is designed to plug directly into a grounded 110 volt 15 amp or higher

circuit receptacle.

I don’t have a grounded outlet; can I use a cord adapter or remove the

grounding plug?

NO. If you don’t have a grounded outlet, contact a licensed electrician in your

area for advice. Removing or altering any part of the heater will void the

warranty.

Questions and Answers

Use Restrictions

READ ALL INSTRUCTIONS BEFORE USING THE HEATER

DO NOT plug heater into any other cord connected device such as a

power strip, surge protector, multiple outlet adapter, grounding

adapter, outlet-type air fresheners or extension cords. Plug into

a 3-prong 110v 15 amp or higher grounded circuit receptacle only.

DO NOT plug the heater into a loose fitting or broken receptacle.

DO NO

alter the heater

’s design or you will void the warranty.

DO NOT block the front or rear of the heater.

DO NOT place anything directly in front of the heater.

DO NOT cover the unit as this may block airflow and cause the heater to

malfunction.

DO NOT use the heater outdoors or for heating construction sites.

DO NO

use the heater in wet or moist locations such as a bathroom or an

area with standing water. This is to prevent risk of electric shock

and injury to persons.

DO NO

force the filter to dry using any alternative methods when

performing filter maintenance; doing so could damage the filter.

WARNING

IMPROPER USE OF THIS HEATER COULD RESULT IN RISK

OF FIRE, ELECTRIC SHOCK AND INJURY TO PERSONS

WARNING

ANY REQUIRED SERVICE OTHER THAN FILTER

MAINTENANCE SHOULD ONLY BE PERFORMED BY AN

AUTHORIZED SERVICE REPRESENTATIVE

CAUTION

RISK OF ELECTRICAL SHOCK

DO NOT OPEN

NO USER-SERVICEABLE PARTS INSIDE

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