Quest Mental Health Concierge Services User guide

Brand: Quest

Model: Mental Health Concierge Services

Type: User guide

Quest Mental Health Concierge Services provide personalized support to help you navigate your mental health journey. Our services include confidential access to licensed therapists, psychiatrists, and other mental health professionals who can assess your needs, develop a treatment plan, and connect you with the appropriate resources.

Employee Mental Health

Concierge Services to Facilitate Treatment Utilization

Results

Can use of mental health concierge services increase mental health

treatment utilization for employees?

Background

An employer-sponsored mental health program was previously found to help identify risk of mental

health conditions in employees and connect them with mental healthcare via concierge services.

Whether concierge services led to employees getting mental health treatment was not established.

Treatment utilization was compared between participants in an employee mental health risk screening

program who chose to consult with a care concierge and those who did not.

Mental health concierge services offered through the workplace may enhance

use of mental health services by employees.

Population

Key Summary of Published Article

Likelihood of treatment use: concierge consultation vs no consultation

Can mental health concierge services

increase mental health treatment for employ-

ees?

Treatment

Prescriptions

Professional mental

health services

New professional

mental health services

More likely to

receive treatment

Less likely to

receive treatment

Hazard ratio (95% CI)

10.5 1.5 2.0 3.0

Consultation was associated with

greater likelihood of use of

treatment options, especially

engagement of services not used

before program intervention.

For more information about Quest Diagnostics publications, please visit the Clinical Education Center.

1 Fragala MS, Tong CH, Hunter JL, et al. Facilitating mental health treatment through proactive screening and concierge services in the workplace. J

Occup Environ Med. Published online October 3, 2022. doi:10.1097/jom.0000000000002707

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Article Title: Facilitating Mental Health Treatment Through Proactive Screening and Concierge

Services in the Workplace

Maren S Fragala,a Carmen H Tong,a Jennifer L Hunter,b Nicol A Jelovic,b Joanna I Hayward,c Susan Carr,d Paul M Kim,e Matthew

E Peters,e Charles E Birsea

aQuest Diagnostics, Secaucus, NJ; bEmvitals, Cleveland, OH; cGuide+Thrive Powered by BHS, Baltimore, MD; dJohns Hopkins

Healthcare Solutions, Baltimore, MD; eThe Johns Hopkins University School of Medicine, Baltimore, MD

Citation: Fragala MS, Tong CH, Hunter JL, et al. J Occup Environ Med. Published online October 3, 2022.

doi:10.1097/jom.0000000000002707

Background

x In the United States, 1 in 5 adults experience a mental health condition each year,1 and only 46% of those affected receive

treatment.1

x In a previous study, an employer-sponsored mental health program (Johns Hopkins Balance) was found to help identify

individuals with risk for mental health conditions and to connect those individuals to care resources via a mental healthcare

concierge2; however, it was not known at the time if employees received treatment following the intervention.

x Objectives: In this follow-up study, the investigators evaluated healthcare utilization following the implementation of an

employer-sponsored mental health program.

Methods

x The study population comprised employees at a national health services company who participated in the Balance program

from September to December 2019; the program included an assessment of mental health risk.

- Individuals who were categorized as having moderate, high, or severe risk for mental health conditions were offered

care concierge services.

x A retrospective analysis of study (deidentified) data included (1) the number of employees with risk who had completed a

mental healthcare concierge visit in 2019 and had (deidentified) behavioral health utilization data, and (2) the number

employees with risk who did not meet with a healthcare concierge and had data during the study period.

x Behavioral health utilization data was used to inform receipt of mental health treatment; statistical tools were used to

compare the likelihood of receiving treatment related to mental health (ie, prescriptions, professional services, professional

services not used prior to program intervention) among employees who met with a concierge and those who did not (ie,

control group).

Results

x Study participants included 8,170 employees who completed the mental health assessment.

x Of these, 4,309 employees were categorized as having moderate, high, or severe risk for mental health conditions and were

offered care concierge services.

- Behavioral health utilization data were available for 369 of the 541 employees who met with a concierge and for 2,433 of

the 3,674 employees who did not.

x Compared to control employees (n=2,433), employees who had received concierge services were more likely to receive the

following treatments related to mental health in the following 6 months:

- Prescriptions (adjusted HR=1.2; CI: 1.0-1.5; P=0.04)

- Professional services (adjusted HR=1.4; CI: 1.1-1.8; P=0.02)

- Professional services not used prior to program intervention (adjusted HR=1.9; CI: 1.2-2.8; P=0.004)

Conclusions

x These findings suggest that this employer-sponsored mental health program may facilitate the receipt of treatment among

participants identified as having moderate to severe risk for mental health conditions.

References

1. National Alliance on Mental Illness. Mental health by the numbers. Updated February 2022. Accessed May 13, 2022.

https://nami.org/mhstats

2. Fragala MS, Hunter JL, Satish A, et al. Workplace mental health: Application of a population health approach of proactive screening to

identify risk and engage in care. J Occup Environ Med. 2021;63:244-250. doi: 10.1097/JOM.0000000000002116

Employee Mental Health

Concierge Services to Facilitate Treatment Utilization

Key Summary of Published Article

Employee Mental Health

Concierge Services to Facilitate Treatment Utilization

Key Summary of Published Article

Quest Mental Health Concierge Services User guide

Quest Mental Health Concierge Services User guide

Quest Mental Health Concierge Services User guide

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