ESET myESET Owner's manual

Brand: ESET

Model: myESET

Category: Software

Type: Owner's manual

myESET

User guide

Click here to display the Online help version of this document

myESET was developed by ESET, spol. s r.o.

For more information visit https://www.eset.com

any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise without

permission in writing from the author.

ESET, spol. s r.o. reserves the right to change any of the described application software without prior notice.

Technical Support: https://support.eset.com

REV. 5/31/2021

1 myESET features 1 ........................................................................................................................................

2.1 App settings 3 .............................................................................................................................................

3 Requirements and limitations 3 ............................................................................................................

4 I forgot my myESET password 3 ...........................................................................................................

5 FAQ 4 ....................................................................................................................................................................

6 myESET account management 7 ..........................................................................................................

6.1 Create a new myESET account 8 ..............................................................................................................

6.2 Log in to myESET account 9 ......................................................................................................................

6.3 Change myESET account settings 9 .........................................................................................................

6.4 Delete your myESET account 10 ...............................................................................................................

6.5 Logged in devices and login history 10 ...................................................................................................

7 Licenses & license management 11 ....................................................................................................

7.1 How to add a new license 11 .....................................................................................................................

7.2 How to share a license 12 ..........................................................................................................................

7.3 How to renew a license 12 .........................................................................................................................

7.4 What to do in case of an overused license 12 ........................................................................................

7.5 License statuses and license removal 13 ................................................................................................

7.6 Legacy license credentials conversion 13 ...............................................................................................

8 My devices 13 ...................................................................................................................................................

8.1 Connect device to myESET account 14 ....................................................................................................

8.2 Remove a device 16 ....................................................................................................................................

9 ESET Anti-Theft 16 .........................................................................................................................................

9.1 Devices protected by ESET Anti-Theft 16 ...............................................................................................

9.1.1 Status 17 ..................................................................................................................................................

9.1.2 ESET Anti-Theft states 18 ..............................................................................................................................

9.1.3 Activity 19 .................................................................................................................................................

9.1.3.1 Locations 19 ............................................................................................................................................

9.1.3.2 Pictures 19 ..............................................................................................................................................

9.1.3.3 IP Addresses 20 ........................................................................................................................................

9.1.3.4 Suspicious behavior reported 20 ...................................................................................................................

9.1.4 Optimization 20 ..........................................................................................................................................

9.1.4.0.1 Windows accounts are not password protected 21 ..........................................................................................

9.1.4.0.2 Phantom account Issue 22 ........................................................................................................................

9.1.4.0.3 Automatic login for Real account is enabled 22 ...............................................................................................

9.1.4.0.4 Automatic login for Phantom account is enabled 23 .........................................................................................

9.1.4.0.5 Location services turned oﬀ 23 ..................................................................................................................

9.1.4.0.6 GPS Services not used 23 .........................................................................................................................

9.1.4.0.7 Screen lock not secured 23 .......................................................................................................................

9.1.4.0.8 Mobile data disabled 23 ...........................................................................................................................

9.1.4.0.9 Google Play Services not present 24 ............................................................................................................

9.1.5 Messages 24 ..............................................................................................................................................

9.1.5.1 History of messages 24 ..............................................................................................................................

9.1.6 Settings 24 ................................................................................................................................................

9.2 How to 25 .....................................................................................................................................................

9.2.1 Add new device to ESET Anti-Theft 25 ...............................................................................................................

9.2.2 What to do in case of a robbery 28 ...................................................................................................................

9.2.3 No location available 29 ................................................................................................................................

9.2.4 Resources 30 .............................................................................................................................................

10 Activity feed 30 .............................................................................................................................................

11 Glossary 30 .....................................................................................................................................................

12 Terms of Use 31 ...........................................................................................................................................

13 Privacy Policy 36 ..........................................................................................................................................

myESET features

myESET connects multiple features to help you navigate and get the most out of your ESET products for homes.

myESET provides the following features and applications:

Devices - device management

Device management allows you to access information about devices with ESET products connected to your

myESET account or devices that were activated by licenses managed by your account. As well as deactivate your

ESET product on a device.

• Device management - Online Help

Licenses - licenses management

In Licenses, you can see essential information regarding each license, ﬂags indicating its status, as well as the

license expiration date, number of activated devices and if applicable, license overuse or expired license warnings.

Sharing a license with other users is possible.

• Licenses management - Online Help

ESET Anti-Theft

ESET Anti-Theft is a specialized feature of ESET security products for home users. ESET Anti-Theft uses

technologies such as geographical IP address lookup, web camera image capture, user account protection, and

device monitoring that may help you and a law enforcement organization locate your laptop or mobile device if it is

ever lost or stolen. ESET Anti-Theft connects your ESET product with the myESET portal to let you see the activity

taking place on your computer or mobile device in a web browser on any device, making it easier to track down.

ESET Anti-Theft is not available as a standalone application, but as a feature in the following products:

• ESET Smart Security Premium (Windows)

• ESET Internet Security (Windows)

• ESET Mobile Security (Android)

ESET Anti-Theft - Online Help

ESET Parental Control

ESET Parental Control web service works as an addition to the ESET Parental Control app that protects children

from threats on their smartphones and tablets. The application itself is a standalone Android app completely

integrated with myESET so that parents can monitor and adjust their child's online activity not just from the ESET

Parental Control app but also from any web browser by signing in to their myESET account.

• ESET Parental Control - Online Help

ESET Password Manager

ESET Password Manager is part of the ESET Smart Security Premium package. It is a password manager that

protects and stores your passwords and personal data. It also includes a form completion feature that saves your

time by completing web forms automatically and accurately. Add a password store to your email or to your family

and friend's emails. ESET Password Manager handles all your added password stores.

ESET Password Manager is available as an app for iOS and Android and as a browser extension.

• ESET Password Manager - Online Help

To access myESET portal features, you need to create a myESET account.

myESET app

Get the myESET app

After the installation, create a myESET account or log in.

Comparison of myESET web portal and applications

Feature Web portal Android app iOS app

Connected devices list, security status & management ✔ ✔ ✔

Licenses list, management & sharing ✔ ✔ ✔

Downloading ESET products ✔ ✔ ✔

Renewing licenses ✔ ✔ ✖

Security, license & account notiﬁcations ✔ ✔ ✔

Anti-Theft ✔ ✖ ✖

Parental Control for Android ✔ ✖* ✖

Password Manager ✔ ✖ ✖

PIN or biometric authentication ✖ ✔ ✔

What's new ✔ ✔ ✔

Reporting issues & sending feedback ✔ ✔ ✔

Account settings ✔ ✔ ✔

* ESET Parental Control for Android is a standalone application.

App settings

Click the menu icon > App settings to adjust your app language and push notiﬁcations.

App language – There are more than 39 languages available for the app. Select the app display language here.

Receive push notiﬁcations – Enable or disable brief messages and alerts (related to your licenses and devices)

to be sent through the myESET app to your smartphone.

Requirements and limitations

Product Software requirements

myESET web portal Google Chrome version 60 or newer

Microsoft Edge (Chromium version) version 79 or newer

Mozilla Firefox version 63 or newer

Safari version 10.1 or newer

myESET Android application Android 5.0 or newer

myESET iOS application iOS 12.1 or newer

myESET compatibility with ESET products

Product Version

ESET NOD32 Antivirus

ESET Internet Security

ESET Smart Security Premium

14.1 or newer

ESET Mobile Security 6.3 or newer

Licenses limitation

The number of licenses per one account is limited to 10 licenses.

If you want to manage a higher number of licenses and devices, we recommend switching to ESET

business products and use ESET Business Account for license management.

I forgot my myESET password

Looking for information about common password-related issues?

• My Username, Password, or License Key is not working

• Unlock your settings password in ESET Windows home products

• Reset myESET password

If you are unable to ﬁnd your myESET account credentials:

1. Visit myESET.

2. Type the email address that you have registered into the myESET in the Email address ﬁeld.

3. Click Send.

4. After you click Send, an email containing a link to your account and instructions on how to reset the

password for your myESET account will be sent to the email address you supplied.

5. Log in to your email account, open the Account password reset - myESET email.

6. Follow the instructions in the email.

7. You will be redirected back to myESET. To set up a new password, type your desired password into the Enter

new password and Conﬁrm new password ﬁelds and click Conﬁrm change.

Retrieve the password from the app

1. Open the myESET app.

2. Tap Log in.

3. Tap I forgot my password.

4. Type the email address that you have registered into the myESET in the Email ﬁeld.

5. Log in to your email account, open the Account password reset - myESET email.

8. Follow the instructions in the email.

9. You will be redirected back to myESET. To set up a new password, type your desired password into the Enter

new password and Conﬁrm new password ﬁelds and click Conﬁrm change.

For step by step visual password reset instructions for your myESET account, visit our knowledgebase

article. (Not available in all languages.)

I have not received an email with instructions for resetting my password

In this case, try one of the following until you receive the instructions:

1. Ensure that you entered the corresponding email address that you entered during the myESET registration

process or during the activation of the ESET Anti-Theft feature. The myESET web interface does not tell you

whether the email address you entered into the system is the correct one due to security reasons.

2. Check:

oSpam or Junk folder in your email account

oAny other secondary inbox folders: Mark [email protected] as a safe address in your email client

oGmail users: Check your Promotions folder How do I access the Promotions folder?

1. Open your web browser and log into your Gmail account.

2. Click the + icon to the right of your tabs.

3. Select the check box next to Promotions and click Save.

3. Re-enter the email address again and click Submit. Make sure you are entering the email address you used

when you purchased your product (as mentioned in step 1.).

4. If you are still unable to resolve your issue, please contact ESET Technical Support.

FAQ

FAQ categories:

• App

• Account

• Licenses

• Devices

App

I forgot my PIN to the myESET app.

If you forgot the PIN to your myESET app, you need to uninstall the app and install it again. You will not lose any of

your data by uninstalling your myESET app.

What are "push notiﬁcations"?

Push notiﬁcations are messages that pop up on mobile devices.

Are myESET apps and portal free?

Yes, the use of myESET is free.

Account

I do not want to receive special oﬀers; how can I opt-out?

In myESET, tap on the menu in the app or click on the username in the portal, go to My account settings and

deselect the I would like to receive special oﬀers… option.

At the end of any promotional email from ESET, you will ﬁnd an Unsubscribe button.

What will happen with my devices if I delete my myESET account?

Devices will be disconnected from myESET, but devices will remain activated, and protection on devices will be

kept. Shared protection with others will be deactivated.

I received: "We detected an unusual login to your account. Please review all logged-in

devices." message. What should I do?

To improve your account's security, myESET detects your login device's IP address. If

this IP address changes, you will receive the aforementioned message. This can mean

that someone signed in to your account from a diﬀerent device or your IP address

changed. If you have a dynamic IP address or you do not have a static IP address, your

IP address can change every day. This is based on your ISP's policy and can diﬀer

based on your ISP.

I have places in login history that I have never been to.

in to your myESET account. The current location is based on your ISP's IP address.

Licenses

Where is ESET License Manager?

ESET License Manager is now integrated into the myESET portal and has been terminated.

What do I do in case of an overused or a leaked license?

See What to do in case of an overused license.

My License status is still "Waiting for veriﬁcation".

You are trying to verify your license using the link in your email address more than 1 hour after receiving the mail.

In your myESET account, in the Licenses section, click Show all licenses > Open License and scroll down to

Resend veriﬁcation email.

Is ESET license free?

Full licenses for ESET products are not free. If you are uncertain about buying an ESET security product, you can

use a trial version.

There are sources on the Internet that might provide you a "free" ESET license keys, but remember:

• Clicking on a "Free ESET license" ad can compromise your computer or device and can lead to becoming

infected with malware. Malware can be hidden in unoﬃcial YouTube videos, websites that display ads to earn

money based on your visits, etc. Usually, these are a trap.

• ESET can and does disable pirated licenses.

• Having a pirated license key is not in alignment with the End User License Agreement that you must accept

in order to install an ESET product.

• Buy ESET licenses only through oﬃcial channels such as www.eset.com, ESET distributors or resellers (do

not buy licenses from unoﬃcial third-party websites like eBay or shared licenses from a third party).

• Downloading an ESET product is free, but activation during installation requires a valid ESET license key

(you can download and install it, but without activation, it will not work).

• Do not share your license on the Internet or social media (it might become widespread).

Additional licensing FAQ

For licensing FAQ for ESET home products, see our ESET Knowledgebase article.

Devices

Where can I see how many devices are activated with a speciﬁc license, in case I have

more licenses?

In Licenses, click Show all licenses > Open license. In the Devices section, you can ﬁnd all protected devices

with your license. You will see here only devices connected to myESET account.

I do not see my device under the Devices section, but it is fully protected.

Your device is probably activated with another license, which is not added in the Licenses section. After you add

your license to myESET, a conﬁrmation link to the license owner will be sent. It is up to the owner to give you a

management allowance.

How can I disconnect my device but do not deactivate protection?

To disconnect your device from the license, you can do it directly from your ESET product. If you are not the

myESET account owner, ask the owner to disconnect your device.

How to connect a device to your myESET account

See Connect device to myESET account.

What are the diﬀerences between the Connected devices group, Protected group, and

Protected and Not Connected device status?

View the Licenses section

In Licenses, a device can be a part of the following group with a speciﬁc status.

• Connected devices – Group of all devices that are activated and connected to myESET account. When your

device is connected to myESET account and without issues, the device status is Protected.

• Protected – Group of all associated devices to the license. Devices are protected by your ESET product, but

not connected to myESET.

Not Connected – Status, when your device is protected, but not connected to your myESET account. To

change Not Connected status, connect your device to myESET manually after installation.

View the Devices section

In Devices, only connected devices to your myESET account are displayed. Your devices are listed on the

screen with speciﬁc status.

• Devices without issues

Protected – Status, when your device is protected and also connected to your myESET account. You will not

ﬁnd here protected device that is not connected to your myESET account.

• Attention required – devices with warning or important notiﬁcation.

myESET account management

After you open myESET, enter your myESET account credentials in the Email and Password ﬁelds and then click

If you do not have a myESET account, you must create one. To do so, click Create account. For more help with

myESET account creation, please

• follow the instructions in the Create a new myESET account chapter of this manual,

• or visit our Knowledgebase article with detailed instructions using ESET Windows home products,

• or visit our Knowledgebase article with detailed instructions using ESET Mobile Security.

Creating a myESET account is quick and completely free.

You can manage your myESET account via an app:

Select the check box next to Stay logged in to save your myESET credentials and log in automatically in the

future. Do not select this option if you access myESET from computers or devices that are not your own due to

potential security risks. Your browser must have cookies allowed for this option to function.

Create a new myESET account

You can create a new myESET account at my.eset.com, in the myESET app, in the main program window of ESET

Windows home products during the activation process, in the ESET Parental Control app, or in ESET Mobile

Security.

For proper function of ESET Windows and Android home products with ESET Anti-Theft, ESET Parental Control for

Android, and ESET Password Manager, a myESET account must be created.

When creating an account, type in your valid email address, password, and country. These ﬁelds are all required

for registration.

Choose a strong password

Password needs to be at least 10 characters long, needs to contain a lowercase letter, a CAPITAL letter,

and at least one number.

Once you have completed the aforementioned steps, click Create Account button.

Once you have ﬁnished the registration process, you will need to verify your account. In a short time, you will

receive an email from ESET containing instructions on how to activate your account.

When you create a myESET account, you also gain access to all ESET online services, including ESET Anti-Theft. If

you need help, see How to add a new device and activate ESET Anti-Theft. For a guided walk-through to set up

your myESET account and Anti-Theft in your product, visit our Knowledgebase article. (Not available in all

languages)

Create new myESET account from the myESET app

1. Open your myESET app.

2. Tap Create account.

3. Fill in your valid email address, password, and country.

4. Once completed, tap Create account.

5. Tap Continue.

6. Veriﬁcation email sent. Once you have ﬁnished the registration process, you will need to verify your account.

In a short time, you will receive an email from ESET containing instructions on how to activate your account.

1. Visit the myESET web portal.

2. Enter your email and password.

3. Click Log in.

I forgot my myESET password.

myESET email and password

Your myESET email and password must be diﬀerent than your ESET store email and password.

1. Open the myESET app .

2. Tap Log in to start.

3. Type in your email and password.

4. Tap Log in.

5. Tap Continue.

6. Select your preferred login method for future use.

• Biometric login uses security features already saved on your phone. Such as your face for face recognition,

ﬁngerprint, or your screen lock password. You will be able to choose from these options.

1. Tap Continue.

• The PIN option consists of a four-digit numerical PIN code

1. Tap Continue.

2. Enter a four-digit numerical PIN of your choice and tap Continue.

3. Repeat the PIN to conﬁrm it, and tap Continue.

7. (optional) If prompted to allow or skip notiﬁcations, tap Allow to enable displaying of push notiﬁcations

directly on your smartphone. Notiﬁcations can also be enabled or disabled later.

8. You are now logged in. To log in to your myESET app in the future, open the myESET app, and you will be

prompted to use the login method you selected.

Change myESET account settings

To make changes to your myESET account:

• On the myESET portal

On the top of the screen, click your email address, and select My account in the dropdown menu to change the

language of emails, country, and other myESET account settings.

• In the myESET app

Tap the main menu icon in the top left corner and select My account at the bottom of the main menu.

myESET regional settings

In my account regional settings, you can change your country of origin, the language of emails that myESET is

sending you, and your time zone.

Change your default email for myESET

1. Click Change email address.

2. Type in your new email address and your current myESET password.

3. Click Submit.

4. Open the email you selected.

5. Open Email address change request - myESET email.

6. Click the conﬁrmation link.

7. You will be redirected back to the myESET portal.

8. Click Conﬁrm.

9. Click Got it.

10. Now you can log in to your myESET account with the new email.

This action will change the email address you receive your myESET email to and your login email.

This will not change your license registration email. To change the email address associated with your

license, contact ESET Technical Support.

Delete your myESET account

To delete your myESET account, associated services (such as ESET Anti-Theft), and information related to these

accounts, follow the instructions below.

On the myESET portal:

1. On the top of the screen, click your email address, and select My account in the dropdown menu.

2. Click Delete account.

3. Enter your current myESET account password into the Password ﬁeld.

4. Click Delete account.

In the myESET app:

1. Tap the main menu icon in the top left corner and select MY ACCOUNT at the bottom of the main menu.

2. Scroll down and tap Delete account.

3. Enter your current myESET account password into the Password ﬁeld.

4. Tap Delete account.

This action will not delete your ESET license credentials that you use with your ESET product (such as

ESET Smart Security Premium) to activate your product and obtain product modules updates.

After deleting your account, you will be able to create a new myESET account using the same email address that

was associated with your previous account.

Logged in devices and login history

You can manage where your account is logged-in in Logged in devices option.

To improve your account's security, you can check when and where your myESET account was used in the past in

the Login history option. This will give you a better overview of your myESET account's activity.

Location precision

that was used for logging in to your myESET account. The location is based on your ISP's IP address

registration procedures.

• I received: "We detected an unusual login to your account. Please review all logged-in devices."

message

Licenses & license management

After your license is connected with your myESET account, each license is displayed separately. In the main view,

you can see essential information regarding each license, ﬂags indicating its status, as well as the license

expiration date, number of activated devices, and, if applicable, license overuse or expired license warnings. For

licensing FAQ for ESET home products, see our ESET Knowledgebase article.

Typical use cases:

• Adding a new license

• Sharing free seats from your license

• Renewing expired license

• What to do in case of an overused license

• License statuses and removing expired license

How to add a new license

After a successful login, add your license from the Licenses section.

Adding a license for the ﬁrst time

1. Click +Add license.

2. Insert your License Key and click Add license.

3. You will be informed that the License veriﬁcation email was sent to your email address. Click the Close

button displayed along with this information.

4. Follow the instructions in the received email.

Adding additional license

You can maintain more than one license in your account. To add a new license:

1. In the Licenses section, click Show all licenses.

2. On the top right, click the +Add license button.

3. Type or copy a valid License key into the blank ﬁeld and click Add license.

The license key can be found in an email received from ESET or on a license card included in your boxed

product.

License added automatically

Licenses are associated automatically during creating myESET account, when license registration email address is

equal with myESET account registration email address.

I cannot add my license to myESET

1. You received an error message, "This license is already managed by another account.". The same license

cannot be added to more than one myESET account.

2. Your license might be pirated. Contact ESET Technical Support.

How to share a license

If your license is not overused and you have a free seat, you can share it with your family and friends.

1. In the list of licenses associated with your myESET account, choose the license you want to share a seat from

and click the Open license button.

2. Click the Share protection button.

3. Select the number of devices you would like to share. Note that you can only select as many devices to

protect as the number of free seats in your license is. Enter an email address of someone you would like to

share your license seats with. Click the Send protection button to conﬁrm.

4. The email address owner will receive an email containing the license invitation and further information on

activating protection on a device. This will require logging in or signing in to the myESET account.

5. After successful login to the myESET account, your friend has an option to accept or decline the invitation.

Once the invitation is accepted, your friend can directly download the activated product to his device,

depending on the type of a shared license, or use their myESET account to activate a product installed using

the standalone or live installer. A shared license with the appropriate number of shared seats will appear in

your friend's list of licenses.

For step by step visual guide, visit our knowledgebase article. (Not available in all languages.)

Shared seats in your license will appear in the Devices list on the license details page. Every shared seat

is represented by the user's email and its current status. You can cancel your invitation or stop sharing

your seat by clicking the menu icon and selecting Withdraw.

How to renew a license

Renewal conditions may be diﬀerent in your country.

See the following ESET Knowledgebase article (may not be available in your language) for more detailed license

renewal instructions.

What to do in case of an overused license

What do I do if I receive the "Activation failed - Overused license" or "Activation failed -

Leaked license" notiﬁcation?

Visit our Knowledgebase article to see more information.

I added a license to my myESET account, and it is labeled as overused or leaked.

If you have installed ESET products with this license on more devices than the license allows, this license will be

labeled as overused, and you will not be able to use that license again until you resolve the issue by removing

some devices from this license.

A single license will protect one operating system on one device. If you run multiple operating systems on

one device, you will need a new license for each operating system.

For example, you are running a dual boot with Windows 10 and Ubuntu. You will need one license for

ESET Windows products, such as ESET Smart Security Premium, and one for ESET NOD32 Antivirus for

Linux Desktop.

If this is a new license you purchased, you might be a victim of a scam. Ask for a refund and purchase license from

an authorized ESET reseller.

License statuses and license removal

Each of your licenses can have the following states:

License status Behavior Removable*

Active

The license is valid, and there is no need to pay attention. There might be free

slots to install ESET protection on more devices.

✖

Expiring

The license is going to expire. Renew your license in the ESET store.

✖

Expired

ESET products activated with this license are not able to update after your

license is expired.

✔

Overused

There are more devices using this license than it allows. This license cannot be

used to activate any other ESET product.

✖

Leaked

Your license might have been leaked.

✔

Suspended

ESET products activated by a suspended license no longer receive updates.

✖

Canceled

The license is canceled, and all connected products are deactivated.

✔

Waiting for

veriﬁcation

A veriﬁcation link was sent to the license owner's email address. By clicking on

a link in the email, verify your license ownership.

✔

*To remove the license, from the Licenses main view click the menu icon for that license and select Remove

license.

Legacy license credentials conversion

To convert your existing ESET-issued Username and Password for older ESET home products to a License Key, visit

https://my.eset.com/convert.

See the following ESET Knowledgebase article (may not be available in your language) for more detailed

instructions.

My devices

I do not see any devices

To protect a new device, click the +Add new device button or refer to the How to add a new device topic in this

user guide.

Devices

All devices connected to your myESET account are listed on this screen. Each device is represented by its name

and application status.

Attention Required

In this list, you ﬁnd devices that are reported to have a warning or an important notiﬁcation.

Devices without issues

In this list, you ﬁnd devices that are functioning properly. The security product running on the protected device is

activated and updated to the latest version. The operating system is updated, and in the case of a mobile device, it

is not reported as missing.

Device details

Click Show more information to show detailed information about the device.

• Notiﬁcations – Displays issues with the ESET product installed on the device. Click the speciﬁc notiﬁcation

to see detailed information. Available only if your device is reported to have a warning or an important

notiﬁcation.

• Product information – Displays information about the installed product and the activation date.

• License information – Displays information about the license used for activation and the expiration date.

Click Open license for more information.

• Anti-Theft – Click Open Anti-Theft to manage devices protected by ESET Anti-Theft. Available only if your

device is protected by ESET Anti-Theft.

Device statuses and tags

Device status Description

Protected

The device is protected, updated regularly, and the license on the given device is not

expired.

Attention required

The device reports the orange application status. This means that the ESET product is

working, but there is an issue with the device.

Security alert

The device reports the red application status, ESET product does not work correctly.

Not active

The device did not connect to myESET for more than 14 days.

If you no longer use this device, remove it to free license seats.

Not connected The device is protected by your ESET product but is not connected to myESET.

Connect device to myESET account

There are several methods to connect your device.

• I already installed an ESET product on my device

ESET product installation on a new device

1. Download an ESET product from myESET

If you are not sure what ESET product you can use, download the protection directly to your new device from the

myESET portal. The downloaded installer will oﬀer you the most feature-rich ESET product that is available for your

type of license.

1. On your new device, open https://my.eset.com in your web browser.

2. Log in to your myESET account.

3. On the main screen, click Show all devices.

4. In the pop-up, click Add new device.

5. Select Protect your device and click Continue.

6. In the next step, choose an operating system running on your new device and click Continue.

7. Depending on the type of operating system, myESET portal will:

Windows

Oﬀers a download of Live installer, which will guide you through the installation of your ESET Windows home

product. Alternatively, send a link to the installer to another device by typing an email address and clicking the

Send email button.

macOS

Oﬀers a download of ESET Cyber Security Pro or ESET Cyber Security. Note that type of downloaded product

depends on the type of your license.

Android

Redirects you to Google Play, where you can download the latest version of ESET Mobile Security. Alternatively,

you can send a link to the installer to the Android device by typing an email address and clicking the Send email

button.

2. Install your ESET product and connect it to your myESET account

Follow the installation instructions for your ESET product:

• ESET NOD32 Antivirus

• ESET Internet Security

• ESET Smart Security Premium

• ESET Mobile Security

• ESET Cyber Security

• ESET Cyber Security Pro

ESET product already installed on an existing device

Ensure that your ESET product and version is supported by myESET.

Connect any device previously associated with your myESET account (protected by a product that has been

activated by a license added to your account) to restore the protection. In this case, select the device from the list

of previously connected devices and open the ESET product to connect it manually:

• ESET NOD32 Antivirus

• ESET Internet Security

• ESET Smart Security Premium

• ESET Mobile Security

Remove a device

When the license limit is reached and your license is in an overused state, you want to free up some seats or stop

protecting devices that you no longer use. Disconnect the device of your myESET account.

1. In the list of devices, click the button for the speciﬁc device.

2. Click Disconnect.

3. In the pop-up window, click the Disconnect device button to conﬁrm your decision.

4. The ESET product installed on the device will not be uninstalled but will be deactivated, and the device will

lose its protection.

Disconnect from myESET but do not deactivate

Log out from your myESET account via the ESET product on your device. The ESET product will remain activated.

ESET Anti-Theft

In our everyday travels from home to work and other public places, our personal devices are constantly at risk of

being lost or stolen. If your device is ever lost or stolen, ESET Anti-Theft lets you monitor your device usage and

track the missing device using its IP address, helping you retrieve your device and protect your personal data.

ESET Anti-Theft is a feature in ESET Smart Security Premium, ESET Internet Security and ESET Mobile Security, that

expands user-level security if a device is ever lost or stolen.

ESET Anti-Theft uses modern technologies such as geographical IP address lookup, web camera image capture,

user account protection and device monitoring that may help you and a law enforcement organization locate your

laptop or mobile device if it is ever lost or stolen. ESET Anti-Theft lets you see the activity that is taking place on

your computer or mobile device, making it easier to track down.

Note

The Anti-Theft and Call Filter features are not available on tablets that do not support calling,

messaging or mobile data.

Devices protected by ESET Anti-Theft

After you log in to ESET Anti-Theft, you should see a list of devices protected by ESET Anti-Theft.

I don't see any devices; how can I add a new device?

My protected devices

Click the desired device and device name in the upper menu section of the ESET Anti-Theft private area web

interface to see the device's status and activity (such as IP locations or webcam images), or click the wheel

located at the top-right to change personalization settings.

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ESET myESET Owner's manual

Brand: ESET

Model: myESET

Category: Software

Type: Owner's manual

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ESET myESET Owner's manual

ESET myESET Owner's manual

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