EOS Polycom IP 501 User manual

Polycom IP 300

User Guide

Polycom IP300 Layout

Introducing Your Polycom IP Phone

A

Polycom

IP Phone is a

full-feature telephone that

p

rov

i

d

e

s

voice communication over an

IP

(Internet

P

ro

t

o

c

o

l

)

n

e

t

w

or

k

.

T

h

i

s

phone

f

u

n

c

t

i

o

n

s

much like

a

traditional

p

h

o

n

e

,

allowing you to

place

and

receive

telephone

calls.

It

also

s

u

pp

or

t

s

f

e

a

t

ur

e

s

that

you

have

come to expect from

a

telephone -

such as speed

d

i

a

li

ng

,

r

e

d

i

a

l

,

and

conference

c

a

lli

ng

.

Quick Reference Guide

I

t

em

F

u

n

c

t

i

o

n

M

u

t

e

Mutes audio transmission locally during calls.

Line

K

e

ys

Line or Speed Dial keys.

H

e

a

d

s

e

t

Allows users to place and receive calls through an optionally connected.

Ho

l

d

Use this key to place a call on hold until you can return to it.

Dial

D

i

a

l

Press the Dial key. The display will show the last 10 dialled numbers. Use

the / Keys to find the desired number and press Dial again.

S

c

r

o

ll

U

p

Scrolls through menu options.

S

c

r

o

ll

D

o

w

n

Scrolls through menu options.

M

en

u

Access local and server features

S

o

ft

k

e

ys

Soft keys to select from various context-sensitive options.

V

o

l

u

me

Volume keys to adjust audio and ringer volume.

Phone Diverts and Pick Ups__________________________________

Call

Forwarding

Always

O

n

* 72 press Dial and destination number

Call

Forwarding

Always

O

ff

* 73 press

Dia

l

Call Divert On Busy

O

n

* 90 press

Dia

l

Call Divert On Busy

O

ff

* 91 press

Dia

l

Call Divert No Answer

O

n

* 92 press

Dia

l

Call Divert No Answer

O

n

* 93 press

Dia

l

Call Pick

up

* 98 press

Dia

l

DND

A

c

t

iv

at

e

* 78 press

Dia

l

DND

De

-

a

c

t

iv

at

e

* 79 press

Dia

l

Operating Instructions______________________________________

Making a call

Press and enter the number or enter the number and New Call

press from the softkey. Dial

Holding a call

Press the key. Hold

Return to a held call

Press the softkey. Resume

Transfer – Announced

Press the softkey. Enter the destination extension and Transfer

press . Announce the call to the receiving party and press Send

again. Transfer

Transfer – Blind

Press the softkey followed by the key, dial extn Transfer Blind

number, press to complete the transfer. Dial

Conference

Establish the first call, press the softkey, enter the Conf

telephone number of the 2nd party, Press . To connect all 3 Dial

parties press the softkey again. Conf

Call Forward

To divert your telephone temporarily to another

extension, press the softkey in the telephone Fwd

display. Enter the destination number and press Enable

to confirm.

Do Not Disturb

To place your phone in Do Not Disturb. Press the DND

button on the side of your handset. To disable: Press the

button again. DND

Call Lists

(Missed, received

or placed calls)

Press the key, select followed by . You Menu Features Call Lists

may now select , or calls as desired Missed Received Placed

Choose:

to amend the dial string if necessary. Edit

to return the call. Dial

to return to the previous menu. Exit

to view information about the call. Info

to store the contact to the Contact Directory. Save

to delete the call from the list. Clear

softkey to return to the idle display. Exit

T i kl i th Mi d C ll li t f th idl di l

Personal contacts

Press key, select followed by . Press Menu features Call List

to enter new contact.(200 personal contacts maybe Add

stored)

Dialling

Personal

contacts

Go to press , using the keypad enter the Contact List Search

first few letters and press , you can dial using the Search

softkeys.

Speed dials

From your , select entry and enter Speed Dial Contact List Edit

Entry and save it to a number.

To Dial Speed dials Speed dial entries can be viewed from the idle display

by pressing or allowing you to scroll

through the list.

Star Codes

Automatic Callback Deactivation #8

Call Forwarding Always To Voice Mail Activation *21

Call Forwarding Always To Voice Mail Deactivation #21

Call Forwarding Busy To Voice Mail Activation *40

Call Forwarding Busy To Voice Mail Deactivation #40

Call Forwarding No Answer Activation *92

Call Forwarding No Answer Deactivation *93

Call Forwarding No Answer To Voice Mail Activation *41

Call Forwarding No Answer To Voice Mail Deactivation #41

Call Forwarding Not Reachable Activation *94

Call Forwarding Not Reachable Deactivation *95

Calling Line ID Delivery Blocking per Call *67

Calling Line ID Delivery per Call *65

Call Return *69

Call Waiting Persistent Activation *43

Call Waiting Persistent Deactivation #43

Cancel Call Waiting *70

Clear Voice Message Waiting Indicator *99

Customer Originated Trace *57

Directed Call Pickup *97

Directed Call Pickup with Barge-in *33

Direct Voice Mail Transfer *55

Last Number Redial *66

Per Call Account Code *71

Push to Talk *50

Operating Instructions

Notice

1. If the WAN (wide area network) connection fails to a site for

any reason, including a fault on the circuit or a power cut, then

the ability to make and receive calls from the IP phones

utilising that WAN circuit will be restricted. These failures may

be caused for reasons outside our control. Other services will

be fully maintained including voice mail and the ability to divert

calls to other numbers including mobiles. If another working

WAN circuit is available at that site then this can be used to

fully restore service to all phones.

2. The EOS service allows for calls to 999 and 112, however

these services will be affected if there is a power cut or your

WAN circuit fails

3. With regard 999 services no location information is passed

to the emergency services operator this will mean that you

will have to state the address that you wish the emergency

service to attend.

4. EOS does not offer a paper based telephone directory service

5. If you require a PDF that allows you to print off stickers to

attach to the phone device explaining the above please contact

us.

EOS Polycom IP 501 User manual

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