Polycom VVX 350 Quick Reference Manual

Brand: Polycom

Model: VVX 350

Category: Telephones

Type: Quick Reference Manual

This manual is also suitable for

VVX 450

Polycom VVX 350 is a high-quality IP desk phone with a color display screen and a range of features designed to enhance your communication experience. With its 6-line capability, you can easily manage multiple calls and switch between lines using the dedicated line buttons. The intuitive soft keys provide quick access to various functions, adapting to the current screen or task. Enjoy crystal-clear audio during calls with the handset, headset, speakerphone, or Bluetooth connectivity.

Quick Reference Guide - Poly – VVX 350 IP Phone

Poly VVX 350 IP Phone

About Poly VVX 350

The Poly VVX 350 is a high quality, 6-line IP desk phone

with a colour display screen.

1. LED Indicator 7. Mute button

2. Soft Keys 8. Volume control

3. Navigation button 9. Hold control

4. Home button 10.Voicemail button

5. Headset button 11. Transfer button

6. Speaker button 12. Line buttons

Press the Home button to switch between

screens:

Line Screen - Displays phone lines, speed dials and

available soft keys:

Menu Screen - Displays menu options for settings

and device information

Soft Keys

Soft keys sit at the base of the main screen.

They perform various functions and the soft key

labels will change to reflect the available functions

based on the current screen displayed.

Place Calls

Do any of the following:

 Pick up the handset and enter the number

 Press the headset button and enter the

number

 Press the speaker button and enter the

number

 Enter the number, then press the Dial soft key

 Select the New Call soft key, enter the number

and press the Send soft key

Answer Calls

Do any of the following:

 Lift the handset

 Press the Answer soft key

 Press to answer with a headset

 Press to answer with the speaker phone

End Calls

Do any of the following:

 Replace the handset

 Press the End Call soft key

 Press or

Hold / Resume Calls

To place a call on hold:

 Press the Hold soft key or the Hold button

 To resume the call, press the Resume soft key or

the Hold button

Line Screen View

Quick Reference Guide - Poly – VVX 350 IP Phone

Poly VVX 350 IP Phone

Call Waiting

It is possible to make multiple calls, however, only

one active call can be in progress at any time, other

calls are placed on hold.

To make a new call during an active call:

 Press the Hold button or the Hold soft key

to place the original call on hold

 Tap the New Call soft key.

 Enter the new number to dial

To Merge the two calls:

 Press the More > Join soft keys

Transfer Calls

Consultative and Blind transfer actions can be used

when transferring a call to another party.

Consult Transfer

 Press the Transfer soft key or press the

Transfer button

The caller will be place on hold.

 Dial the party you are transferring the call to

 Announce the call, then press the Transfer soft

key or Transfer button

If the second party refuses the call:

 Press Cancel to go back to first party

Blind Transfer

 Press the Transfer soft key or press the Transfer

button

 Press the Blind soft key

 Enter the number to dial or select a number from

the Call History list

The call will transfer directly.

Conference

Creating a conference call allows you to initiate a 3-

way conference call from your handset:

Consult Transfer

 While on an active call press the Confrnc soft key

The caller will be placed on hold.

 Enter the number to dial or select a number from

the Call History list

 When the party answers press the More >

Confrnc soft keys to connect all parties

Forward Calls

Forward incoming calls to a different destination:

 Press the Forward soft key

 Choose either Always, No Answer, or Busy

 Enter the forwarding number, and select Enable

If you select No Answer, enter the number of rings

before the call is to be forwarded

To disable call forwarding:

 Press the Forward soft key

 Navigate to the Enabled forwarding option

 Press Disable

Do Not Disturb (DND)

Enable DND when you do not want to receive calls

 Press DND from the home menu or press the DND

soft key

Incoming callers will receive a busy tone.

 Press DND again to disable

Contacts

Press the Home button, then select Directories.

Access Enterprise Directory, Call History and add

new contacts here.

To view the Contact Directory:

 Select Directories > Contact Directory

To add a contact to the Contact Directory:

 In the Contact Directory, select Add

 Enter the contact’s information and select Save

You can enter a number between 1 and 99 in the

Favorite index field to make a contact a favourite.

Note: Adding a Favourites index will add the contact

to any available line key buttons on the home screen.

Quick Reference Guide - Poly – VVX 350 IP Phone

Poly VVX 350 IP Phone

Voicemail

Set up Voicemail greeting:

 Press the Voicemail button

 Press the Connect soft key

 When prompted enter your default Voicemail

passcode

(This will be provided to you by Vocus)

 Follow the prompts to change your passcode

and record your name

Access Voicemail Messages:

If you have a new Voice message, the LED indicator

light will be flashing red and the message icon will

display on your screen

 Press the Voicemail button

 Follow the prompts to enter your Passcode and

retrieve your messages

Polycom VVX 350 Quick Reference Manual

Brand: Polycom

Model: VVX 350

Category: Telephones

Type: Quick Reference Manual

This manual is also suitable for

VVX 450

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Polycom VVX 350 Quick Reference Manual

This manual is also suitable for

Polycom VVX 350 Quick Reference Manual

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