Polycom VVX 250 Quick Reference Manual

Brand: Polycom

Model: VVX 250

Category: IP phones

Type: Quick Reference Manual

Polycom VVX 250: Make and receive calls, place calls on hold, transfer calls, and initiate conference calls. It also features a color display screen, soft keys for various functions, and dedicated buttons for headset, speaker, mute, volume control, and more. You can access the enterprise directory, call history, and add new contacts. It also supports call forwarding, do not disturb mode, and voicemail access.

Quick Reference Guide - Poly – VVX 250 IP Phone

Poly VVX 250 IP Phone

About Poly VVX 250

The Poly VVX 250 is a 4-line IP desk phone with a

colour display screen.

1. LED Indicator 7. Mute Button

2. Soft Keys 8. Volume Control

3. Navigation Button 9. Hold Button

4. Home Button 10. Transfer Button

5. Headset Button 11. Line Buttons

6. Speaker Button

Press the Home button to switch between

screens:

Line Screen

Displays phone lines, speed dials and available soft

keys.

Menu Screen

Displays menu options for settings and device

information.

Soft Keys

Soft keys sit at the base of the main screen.

They perform various functions and the soft key

labels will change to reflect the available functions

based on the current screen displayed.

Place Calls

Do any of the following:

 Pick up the handset and enter the number

 Press headset button and enter the number

 Press speaker button and enter the number

 Enter the number, then press the Dial soft key

 Select the New Call soft key, enter the number,

and press the Send soft key

Answer Calls

Do any of the following:

 Lift the handset

 Press the Answer soft key

 Press to answer with headset

 Press to answer with speaker phone

End Calls

Do any of the following:

 Replace the handset

 Press the End Call soft key

 Press or

Hold / Resume Calls

To place a call on hold:

 Press the Hold soft key or the Hold button

 To resume the call, press the Resume soft key or

the Hold button

Call Waiting

It is possible to make multiple calls, however, only

one active call can be in progress at any time, other

calls are placed on hold.

To make a new call during an active call:

 Press the Hold button or the Hold soft key to

place the original call on hold

 Tap the New Call soft key

 Enter the new number to dial

To Merge the two calls:

 Press More > Join soft keys

Line Screen View

Quick Reference Guide - Poly – VVX 250 IP Phone

Poly VVX 250 IP Phone

Transfer Calls

Consultative and Blind transfer actions can be used

when transferring a call to another party:

Consult Transfer

 Press the Transfer soft key or press the

Transfer button

The caller will be place on hold.

 Dial the party you are transferring the call to

 Announce the call, then press the Transfer soft

key or Transfer button

If the second party refuses the call:

 Press Cancel to go back to the first party

Blind Transfer

 Press the Transfer soft key or press the

Transfer button

 Press the Blind soft key

 Enter the number to dial or select a number from

the Call History list

The call will transfer directly.

Conference

You can initiate a 3-way conference call from your

handset:

Consult Transfer

 While on an active call press the Confrnc soft

key

The caller will be placed on hold.

 Enter the number to dial or select a number from

the Call History list

 When the party answers press the More >

Confrnc soft keys to connect all parties

Forward Calls

Forward incoming calls to a different destination:

 Press the Forward soft key

 Choose either Always, No Answer, or Busy

 Enter the forwarding number, and select Enable

If you select No Answer, enter the number of rings

before the call is to be forwarded.

To disable call forwarding:

 Press the Forward soft key

 Navigate to the Enabled forwarding option

 Press Disable

Do Not Disturb (DND)

Enable DND when you do not want to receive calls:

 Press DND from the home menu or press the DND

soft key

The incoming caller will receive a busy tone.

 Press DND again to disable

Contacts

Press the Home button, then Select Directories.

Access Enterprise Directory, Call History and add

new contacts here.

To view the Contact Directory:

 Select Directories > Contact Directory

To add a contact to the Contact Directory:

 In the Contact Directory, select Add

 Enter the contact’s information and select Save

You can enter a number between 1 and 99 digits in

the Favourite index field to make a contact a

favourite.

Note: Adding a Favourites index will add the contact

to any available line key button on the home screen.

Voicemail

Set up a Voicemail greeting:

 From Home , select Messages

 Press the Message Centre > Connect soft keys

 When prompted enter your default Voicemail

passcode

(This will be provided to you by Vocus)

 Follow the prompts to change your passcode and

record your name

Access Voicemail Messages:

If you have a new Voice message, the LED indicator

light will be flashing red and the message icon will

display on your screen

 From Home , select Messages

 Press the Message Centre > Connect soft keys

 Follow the prompts to retrieve messages

Polycom VVX 250 Quick Reference Manual

Brand: Polycom

Model: VVX 250

Category: IP phones

Type: Quick Reference Manual

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Polycom VVX 250 Quick Reference Manual

Polycom VVX 250 Quick Reference Manual

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