Supplementary information
Why I can not connect them to my smart TV?
Trouble Shootings
The headphone can listen to music but no sound when phone call
The signal is always interrupted
Maybe your phone need to set the multimedia output device.
Please try to set the earphone as output device in setting interface.
Steps: Open Settings > Device Connections > Bluetooth > Paired Devices, click
Open Device Details, and switch on "Media Audio" option.
Please note: Each phone's setting is different. Some phones won’t give you
option to choose. It will select default mode automatically according the ways
of receiving the call. When the phone is coming, please touch the earphone
instead of touch receiving icon on your phone.
The problem may be caused by unstable Bluetooth signal.
1. Turn on the mobile phone Bluetooth, delete the matching records.
2. Shut down and restart the phone and Bluetooth headset, and reconnect.
3. Bluetooth headset transmits signals is in linear distance. The signal within
10 meters is the best. It depends on the signal receiving strength of the
mobile phone. The effect of each mobile phone is different.
4. Try to test on different mobile phones. If only one of the mobile phones
can not connect to the earphones, maybe the Bluetooth signal of the mobile
phone is weak.
If the TV does not have Bluetooth function, you cannot connect to the
Bluetooth headset; if the TV has Bluetooth function, it is generally an Android
smart TV, so you can turn on the Bluetooth function and then pair it with the
Bluetooth headset; the general operation method is as follows:
1. Start the Bluetooth headset first, press and hold the power button to put it
in the state to be paired.
2. Start the TV and enter the main interface of the smart TV;
3. Use the remote control of the TV to operate, find the system settings, click
to enter;
4. Find the Bluetooth settings and turn on the Bluetooth function.
5. Then click to search around the Bluetooth device, after the name of the
Bluetooth headset is displayed, click on the connection, you need to enter
the pairing code, generally enter 1234 or 0000, click the connection, you
can connect successfully;
6. After the connection is successful, the Bluetooth headset can receive the
sound signal from the TV.
The End