HP DesignJet T3500 Production Multifunction Printer User guide

Category
Print & Scan
Type
User guide
HP Designjet T3500 Production MFP
User guide
© Copyright 2013, 2015 HP Development
Company, L.P.
Edition 3
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
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Limited.
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Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
PANTONE® is Pantone, Inc.'s check-standard
trademark for color.
Table of contents
1 Introduction .................................................................................................................................................. 1
Safety precautions ................................................................................................................................................. 2
HP Start-Up Kit ....................................................................................................................................................... 3
Using this guide ...................................................................................................................................................... 3
Printer models ....................................................................................................................................................... 4
The printer’s main features ................................................................................................................................... 5
The printer’s main components ............................................................................................................................. 6
The front panel ...................................................................................................................................................... 8
Printer software ................................................................................................................................................... 11
Turn the printer on and o .................................................................................................................................. 12
The printer’s internal prints ................................................................................................................................. 12
2 Installing the software ................................................................................................................................. 14
Connect the printer to your network ................................................................................................................... 14
Connect a computer to the printer by network (Windows) ................................................................................. 15
Uninstall the printer software (Windows) ........................................................................................................... 16
Connect a computer to the printer by network (Mac OS X) ................................................................................. 16
Uninstall the printer software (Mac OS X) ........................................................................................................... 17
3 Setting up the printer .................................................................................................................................. 18
Introduction ......................................................................................................................................................... 19
Set up your Web-connected printer .................................................................................................................... 19
Web Services manual conguration .................................................................................................................... 19
Congure a scan-to-network or scan-to-FTP folder .......................................................................................... 21
Congure the email server .................................................................................................................................. 26
Paper suitability options ..................................................................................................................................... 26
Turn nesting on and o ........................................................................................................................................ 27
Turn usage information on and o ...................................................................................................................... 28
Turn email notications on and o ..................................................................................................................... 28
Turn alerts on and o .......................................................................................................................................... 28
Control access to the printer ............................................................................................................................... 29
Require account ID ............................................................................................................................................... 31
Set Windows driver preferences .......................................................................................................................... 31
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4 Network conguration ................................................................................................................................. 33
Introduction ......................................................................................................................................................... 34
Verify correct operation ....................................................................................................................................... 34
Precongure network settings if required .......................................................................................................... 34
Add the printer to your network system ............................................................................................................. 35
Troubleshooting ................................................................................................................................................... 35
Reset network parameters .................................................................................................................................. 37
Control network protocols ................................................................................................................................... 37
Front-panel menu items ...................................................................................................................................... 37
Embedded services .............................................................................................................................................. 41
Supported network protocols ............................................................................................................................. 42
5 Personalizing the printer ............................................................................................................................. 43
Change the language of the front-panel display ................................................................................................ 44
Access the HP Utility ............................................................................................................................................ 44
Access the Embedded Web Server ...................................................................................................................... 44
Change the language of the HP Utility ................................................................................................................ 45
Change the language of the Embedded Web Server .......................................................................................... 45
Change the sleep mode setting ........................................................................................................................... 45
Change the auto-o setting ................................................................................................................................ 45
Change the loudspeaker volume ......................................................................................................................... 45
Change the front-panel display brightness ........................................................................................................ 46
Change the units of measurement ...................................................................................................................... 46
Congure network settings ................................................................................................................................. 46
Change the graphic language setting ................................................................................................................. 47
Manage printer security ...................................................................................................................................... 48
Change your printer’s email address ................................................................................................................... 48
Quicksets ............................................................................................................................................................. 48
6 Paper handling ............................................................................................................................................ 49
General advice ..................................................................................................................................................... 50
Load a roll onto the spindle ................................................................................................................................. 50
Load a roll into the printer ................................................................................................................................... 53
Unload a roll ......................................................................................................................................................... 56
Load a single sheet .............................................................................................................................................. 57
The stacker .......................................................................................................................................................... 58
The basket ........................................................................................................................................................... 61
View information about the paper ...................................................................................................................... 61
Paper presets ....................................................................................................................................................... 61
Printing paper info ............................................................................................................................................... 62
Move the paper .................................................................................................................................................... 62
Maintain paper ..................................................................................................................................................... 62
Change the drying time ....................................................................................................................................... 63
Change the retrieval time .................................................................................................................................... 63
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Turn the automatic cutter on and o .................................................................................................................. 63
Feed and cut the paper ........................................................................................................................................ 64
Manual cut ........................................................................................................................................................... 64
7 Working with two rolls ................................................................................................................................. 65
The uses of a multiroll printer ............................................................................................................................. 65
How the printer allocates jobs to paper rolls ...................................................................................................... 65
Working with two high capacity rolls .................................................................................................................. 66
8 Printing ...................................................................................................................................................... 67
Introduction ......................................................................................................................................................... 68
Print from a USB ash drive ................................................................................................................................ 68
Print from a computer using the Embedded Web Server or HP Utility ............................................................... 69
Print by email ....................................................................................................................................................... 71
Print from a computer using a printer driver ...................................................................................................... 71
Advanced print settings ....................................................................................................................................... 71
9 Scanning ..................................................................................................................................................... 83
Paper types suitable for scanning ....................................................................................................................... 83
Scan to le ........................................................................................................................................................... 84
10 Copying ..................................................................................................................................................... 87
11 Setup of folding devices ............................................................................................................................. 90
Install the folding device ..................................................................................................................................... 91
Uninstall the folding device ................................................................................................................................. 91
Choose paper for the folding device .................................................................................................................... 91
Select folding style .............................................................................................................................................. 91
12 Job queue management ............................................................................................................................. 92
The job queue in the front panel ......................................................................................................................... 93
The job queue in the Embedded Web Server or HP Utility .................................................................................. 95
13 Color management ..................................................................................................................................... 99
Introduction ....................................................................................................................................................... 100
How colors are represented .............................................................................................................................. 100
A summary of the color management process ................................................................................................. 100
Color calibration ................................................................................................................................................ 100
Color management from printer drivers ........................................................................................................... 101
Color management from printer drivers (PostScript printers) ......................................................................... 105
Color management from the Embedded Web Server ....................................................................................... 107
Color management from the front panel .......................................................................................................... 108
Color management and the scanner ................................................................................................................. 109
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14 Practical printing examples ...................................................................................................................... 110
Print from Adobe Acrobat .................................................................................................................................. 111
Print from Autodesk AutoCAD ........................................................................................................................... 114
Print from Adobe Photoshop ............................................................................................................................. 118
Print and scale from Microsoft Oice ................................................................................................................ 120
15 Retrieving printer usage information ........................................................................................................ 133
Get printer usage and accounting information ................................................................................................. 134
Get usage information ....................................................................................................................................... 134
Get detailed job accounting information .......................................................................................................... 135
16 Handling ink cartridges and printhead ....................................................................................................... 137
About the ink cartridges .................................................................................................................................... 138
Check the ink cartridges status ......................................................................................................................... 138
Remove an ink cartridge .................................................................................................................................... 138
Insert an ink cartridge ....................................................................................................................................... 139
Safe mode .......................................................................................................................................................... 141
About the printhead .......................................................................................................................................... 141
Check the printhead status ............................................................................................................................... 141
Remove the printhead ....................................................................................................................................... 142
Insert the printhead ........................................................................................................................................... 145
Storage of anonymous usage information ....................................................................................................... 148
17 Printer maintenance ................................................................................................................................ 149
Check printer status .......................................................................................................................................... 150
Clean the exterior of the printer ........................................................................................................................ 150
Maintain the ink cartridges ................................................................................................................................ 150
Move or store the printer ................................................................................................................................... 150
Update the rmware ......................................................................................................................................... 151
Update the software .......................................................................................................................................... 152
Printer maintenance kits ................................................................................................................................... 152
Secure File Erase ................................................................................................................................................ 152
Disk Wipe ........................................................................................................................................................... 153
18 Scanner maintenance ............................................................................................................................... 154
Clean the scanner’s glass plate ......................................................................................................................... 155
Replace the scanner’s glass plate ..................................................................................................................... 158
Calibrate the scanner ......................................................................................................................................... 163
19 Supplies and accessories .......................................................................................................................... 164
How to order supplies and accessories ............................................................................................................. 165
Introduction to the accessories ......................................................................................................................... 168
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20 Troubleshooting paper issues ................................................................................................................... 170
The paper cannot be loaded successfully ......................................................................................................... 171
The paper type is not in the list ......................................................................................................................... 172
The printer printed on the wrong paper type ................................................................................................... 173
An “on hold for paper” message ....................................................................................................................... 173
The paper has jammed in the print platen ........................................................................................................ 174
The paper has jammed in the stacker ............................................................................................................... 179
The printer reports unexpectedly that the stacker is full ................................................................................. 179
The printer displays out of paper when paper is available ............................................................................... 179
Prints do not fall neatly into the basket ............................................................................................................ 179
The print remains in the printer after printing has completed ......................................................................... 180
The cutter does not cut well .............................................................................................................................. 180
The roll is loose on the spindle .......................................................................................................................... 180
21 Troubleshooting print-quality issues ........................................................................................................ 181
General advice ................................................................................................................................................... 183
Print-quality troubleshooting wizard ............................................................................................................... 183
Recalibrate the paper advance .......................................................................................................................... 183
Horizontal lines across the image (banding) .................................................................................................... 185
Lines are too thick, too thin or missing ............................................................................................................. 186
Lines appear stepped or jagged ........................................................................................................................ 187
Lines print double or in the wrong colors ......................................................................................................... 187
Lines are discontinuous ..................................................................................................................................... 188
Lines are blurred ................................................................................................................................................ 188
Line lengths are inaccurate ............................................................................................................................... 189
The whole image is blurry or grainy .................................................................................................................. 189
The paper is not at ........................................................................................................................................... 190
The print is scued or scratched ....................................................................................................................... 190
Ink marks on the paper ...................................................................................................................................... 191
Black ink comes o when you touch the print .................................................................................................. 191
Edges of objects are stepped or not sharp ....................................................................................................... 192
Edges of objects are darker than expected ....................................................................................................... 192
Horizontal lines at the end of a cut sheet print ................................................................................................ 192
Vertical bands of dierent colors ...................................................................................................................... 192
White spots on the print .................................................................................................................................... 193
Colors are inaccurate ......................................................................................................................................... 193
Colors are fading ................................................................................................................................................ 194
The image is incomplete (clipped at the bottom) ............................................................................................. 194
The image is clipped .......................................................................................................................................... 194
Some objects are missing from the printed image ........................................................................................... 195
A PDF le is clipped or objects are missing ....................................................................................................... 195
The Image Diagnostics Print ............................................................................................................................. 195
If you still have a problem ................................................................................................................................. 197
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22 Troubleshooting scanner issues ................................................................................................................ 199
Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory) ..................... 199
Scanning to le is slow ...................................................................................................................................... 199
23 Troubleshooting scan-quality issues ......................................................................................................... 200
Random vertical lines ........................................................................................................................................ 201
Wrinkles or folds ................................................................................................................................................ 201
Line discontinuities ............................................................................................................................................ 202
Grain in area lls when scanning plain paper ................................................................................................... 203
Small color dierences between adjacent CIS modules ................................................................................... 204
Vertical light lines at the intersection between CIS modules ........................................................................... 205
Variable line thickness or missing lines ............................................................................................................ 206
Inaccurately reproduced colors ......................................................................................................................... 206
Color fringing ..................................................................................................................................................... 207
Clipping in dark or light areas ............................................................................................................................ 207
Flare in the image when scanning glossy originals .......................................................................................... 209
Vertical red and green bands over white or black background ........................................................................ 209
The stop-start eect ......................................................................................................................................... 209
Vibration ............................................................................................................................................................ 210
Horizontal periodical banding ........................................................................................................................... 211
Defocus, blurring and fading colors .................................................................................................................. 211
Incorrect paper advance, skew during scanning, or horizontal wrinkles ......................................................... 213
Vertical black band 20 cm wide ......................................................................................................................... 214
The scanner damages some originals .............................................................................................................. 215
Completely wrong colors ................................................................................................................................... 215
Vertical distortion .............................................................................................................................................. 216
Object replication (ghosting) ............................................................................................................................. 216
Clipping or incorrect scale factor when down-scaling in copies and prints ..................................................... 217
Incorrect edge detection, mostly when scanning tracing paper ...................................................................... 217
A copied or scanned image is very skewed ....................................................................................................... 218
24 The scanner diagnostic plot ...................................................................................................................... 219
Prepare the printer and the paper to print the diagnostic sheet ..................................................................... 220
Visual check for errors while printing the diagnostic sheet ............................................................................. 220
Scan or copy the diagnostic plot ....................................................................................................................... 223
Monitor calibration ............................................................................................................................................ 224
Save the diagnostic plot for future use ............................................................................................................. 224
25 Troubleshooting ink cartridge and printhead issues ................................................................................... 225
Cannot insert an ink cartridge ........................................................................................................................... 226
Ink cartridge status messages .......................................................................................................................... 226
Cannot insert the printhead .............................................................................................................................. 226
The front-panel display recommends reseating or replacing the printhead ................................................... 226
viii ENWW
Clean the printhead ........................................................................................................................................... 227
Align the printhead ............................................................................................................................................ 227
Printhead status messages ............................................................................................................................... 228
26 Troubleshooting general printer issues ..................................................................................................... 229
The printer will not start ................................................................................................................................... 230
The printer does not print ................................................................................................................................. 230
The printer seems slow ..................................................................................................................................... 231
The printer behaves strangely .......................................................................................................................... 231
Communication failures between computer and printer .................................................................................. 231
Cannot access the HP Utility .............................................................................................................................. 232
Cannot access the Embedded Web Server ........................................................................................................ 232
Cannot connect to the Internet ......................................................................................................................... 232
Web Services issues ........................................................................................................................................... 233
Automatic le system check ............................................................................................................................. 233
Alerts .................................................................................................................................................................. 234
27 Front-panel error messages ...................................................................................................................... 235
The system error log ......................................................................................................................................... 237
28 Get help .................................................................................................................................................. 239
Contact Support ................................................................................................................................................. 240
HP Support Center ............................................................................................................................................. 241
HP Proactive Support ........................................................................................................................................ 241
Customer Self Repair ......................................................................................................................................... 242
29 Accessibility ............................................................................................................................................ 243
Front Panel ........................................................................................................................................................ 243
Embedded Web Server ...................................................................................................................................... 243
30 Printer specications ............................................................................................................................... 244
Functional specications ................................................................................................................................... 245
Physical specications ...................................................................................................................................... 246
Memory specications ...................................................................................................................................... 247
Power specications .......................................................................................................................................... 247
Environmental specications ............................................................................................................................ 247
Acoustic specications ...................................................................................................................................... 247
Glossary ....................................................................................................................................................... 248
Index ........................................................................................................................................................... 251
ENWW ix
x ENWW
1 Introduction
Safety precautions
HP Start-Up Kit
Using this guide
Introduction
Use and maintenance
Troubleshooting
Accessories, support and specications
Glossary
Index
Warnings and Cautions
Printer models
The printer’s main features
The printer’s main components
Front view
Rear view
Communication ports
The front panel
Sleep mode
Printer software
Turn the printer on and o
The printer’s internal prints
ENWW 1
Safety precautions
Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any
operations or procedures other than as described in this document, because doing so may result in death,
serious personal injuries, or re.
Mains connection
Use the power supply voltage specied on the label. Avoid overloading the printer’s electrical outlet with
multiple devices. Doing so can cause a re or an electric shock hazard.
Ensure that the printer is well grounded. Failure to ground the printer may result in electrical shock, re,
and susceptibility to electromagnetic interference.
Use only the power cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A
damaged power cord can cause re and electric shock. Replace a damaged power cord with an HP-
approved power cord.
Insert the power cord securely and completely into the wall socket and printer inlet. A poor connection
can cause a re or an electric shock hazard.
Never handle the power cord with wet hands. Doing so may cause electric shock hazard.
Observe all warnings and instructions marked on the printer.
Printer operation
Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the
printer. Doing so may cause re, electric shock, or other serious hazards.
Never insert your hand into the printer while it is printing. Moving parts inside the printer may cause
injuries.
Keep the ventilation system in the room turned on when printing.
Unplug the printer from the wall before cleaning.
Printer servicing
There are no operator-serviceable parts inside the printer. Refer servicing to qualied service personnel.
Contact your local HP Support (see Contact Support on page 240).
Do not disassemble or repair the printer yourself. There are hazardous voltages inside the printer that
can cause a re or electric shock hazard.
Internal fan blades are hazardous moving parts. Disconnect the printer before servicing.
Caution
Turn o the printer and unplug the power cord from the power outlet in any of the following cases:
If there is smoke or an unusual smell coming from the printer
If the printer is making an unusual noise not heard during normal operation
If a piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of
the printer
During a thunderstorm
During a power failure
The power cord or plug is damaged
2 Chapter 1 Introduction ENWW
The printer has been dropped
The printer is not operating normally
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; this contains information on where you can nd
the printer's software and documentation.
Using this guide
This guide can be downloaded from the HP Support Center (see Who to contact on page 240).
Introduction
This chapter provides a brief introduction to the printer and its documentation for new users.
Use and maintenance
These chapters help you carry out normal printer procedures and include the following topics.
Installing the software on page 14
Setting up the printer on page 18
Network conguration on page 33
Personalizing the printer on page 43
Paper handling on page 49
Working with two rolls on page 65
Printing on page 67
Job queue management on page 92
Color management on page 99
Practical printing examples on page 110
Retrieving printer usage information on page 133
Handling ink cartridges and printhead on page 137
Printer maintenance on page 149
Troubleshooting
These chapters help you solve problems that may occur while printing and include the following topics.
Troubleshooting paper issues on page 170
Troubleshooting print-quality issues on page 181
Troubleshooting ink cartridge and printhead issues on page 225
Troubleshooting general printer issues on page 229
Front-panel error messages on page 235
ENWW HP Start-Up Kit 3
Accessories, support and specications
These chapters, Supplies and accessories on page 164, Get help on page 239 and Printer specications
on page 244, contain reference information, including customer care, the printer specications and part
numbers for paper types, ink supplies and accessories.
Glossary
The Glossary on page 248 contains denitions of printing and HP terms used in this documentation.
Index
In addition to the table of contents, there is an alphabetical index to help you to nd topics quickly.
Warnings and Cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the
printer from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Printer models
This guide covers the following printer models, normally referring to them by their short names for brevity.
Full name Short name
HP Designjet T3500 Production MFP T3500
4 Chapter 1 Introduction ENWW
The printer’s main features
Your multifunction printer is a color inkjet printer designed for printing high-quality images on paper up to
914 mm (36 in) wide, with an integrated color scanner capable of scanning images up to 914 mm (36 in) wide
and 15 m (49.2 ft) long. Some major features of the printer are shown below:
Built-in stacker for paper sizes from A4/A portrait to A0/E, with up to 100 A1/D-size capacity
Roll and single-sheet loading from the front of the printer
Two rolls with automatic switching up to 650 feet or 200 meters, enabling long runs of unattended
printing
Six-ink system with high capacity cartridges
Integrated printhead, 9/8 in (28 mm) wide, with duplicated black nozzles improving speed and quality
Capacitive touch-sensitive front panel in color, with an intuitive graphical user interface
Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input
Scan resolution of up to 600 dpi, in RGB color with 24 bits per pixel, or grayscale with 8 bits per pixel, or
black and white with 1 bit per pixel
Economode for printing economically
Can be controlled from the built-in front panel, or from a remote computer using the Embedded Web
Server, the HP Printer Utility, or Web JetAdmin
Includes Web-connected features such as automatic rmware updates and HP ePrint
Paper exibility and automatic easy load (see Paper handling on page 49), with information and
presets accessible from the front panel
Accurate and consistent color reproduction with automatic color calibration
Color emulations, see Printer emulation on page 102
Manual printing with the stacker open, for improved handling of special jobs on photographic paper
High-productivity features such as job previewing and nesting using the printer's Embedded Web Server
Ink and paper usage information available from the Embedded Web Server and front panel: see Access
the Embedded Web Server on page 44 and The front panel on page 8
Access to online support
High processing capacity (Intel Core i5-520M Processor, 2.40GHz)
3 mm margin available
Advanced scan and print features (such as PIN printing)
ENWW The printer’s main features 5
The printer’s main components
The following front and rear views of the printer illustrate the main components.
Front view
1. Scanner
2. Printhead
3. Stacker
4. Front panel
5. Ink cartridges
6. Basket
7. Lower roll cover
8. Upper roll cover
6 Chapter 1 Introduction ENWW
Rear view
1. Power switch
2. Power socket
Communication ports
ENWW The printer’s main components 7
1. Gigabit Ethernet port, to connect to a network
2. Diagnostic LEDs, to be used by service engineers
3. Hi-Speed USB host port, intended for connecting a USB ash drive
The front panel
The front panel is located on the front right of the printer. It gives you complete control of your printer: from
the front panel, you can print, scan and copy, view information about the multifunction printer, change printer
settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error
messages) when necessary. Information about specic uses of the front panel can be found throughout this
guide.
1. A Hi-Speed USB host port, intended for connecting a USB ash drive, which can provide les to be
printed or a destination for scanned
les. When a USB ash drive is inserted, a USB icon is
displayed on the front panel's home screen.
2. The front panel itself: a touch-sensitive screen with a graphical user interface.
3. Loudspeakers.
4. The Power key, with which you can turn the printer on or o. The key is illuminated when the printer is
on. It ashes when the printer is in sleep mode.
8 Chapter 1 Introduction ENWW
The front panel has a large central area to display dynamic information and icons. On the left and right sides
you can see up to six xed icons at dierent times. Normally they are not all displayed at the same time.
Left and right xed icons
Press to return to the home screen.
Press to view help about the current screen.
Press to go to the previous item.
Press to go to the next item.
Press to go back to the previous screen. This does not discard any changes made in the current
screen.
Press to cancel the current process.
ENWW The front panel 9
Home screen dynamic icons
There are two desktops with dierent dynamic icons, to change from one to the other slide the screen,
or use the lateral arrows to switch them:
The following items are displayed only on the home screens:
At the top left of the screen is a message showing the printer status or the most important current alert.
Press this message to see a list of all current alerts, with an icon indicating the severity of each alert.
You can press an alert to get help in solving the problem.
Press to release the paper from the scanner. If there is no paper in the scanner, this button is not
displayed.
Press to view information about the USB ash drive. This icon appears only when a USB ash drive
is inserted.
Press to log out. This icon appears only when the front panel has access control set.
Press to print a le. See Printing on page 67.
Press to scan a sheet of paper and store the image in a le, either in a network folder or in a USB
ash drive; or send it as an email message. See Scanning on page 83.
Press to copy a sheet of paper (scan and print). See Copying on page 87.
Press to view the paper status, and perform paper-handling operations.
Press to view and manage the print and scan job queues. A smaller warning icon appears if there
are jobs on hold. See Job queue management on page 92.
10 Chapter 1 Introduction ENWW
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HP DesignJet T3500 Production Multifunction Printer User guide

Category
Print & Scan
Type
User guide

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