XT30INT Series Installation Guide Digital Monitoring Products
15
INSTALLATION
Troubleshooting
18.1 Troubleshooting Section
This section provides troubleshooting information for use when installing or servicing an XT30INT system.
Problem Possible Cause Possible Solutions
Keypad displays “SYSTEM TROUBLE”
RESET Jumper is installed. RemovetheRESETjumper.
Openorshortonthegreendatawireto
thekeypad.
Checkforbrokenorshortedwiresbetween
thepanelandthekeypad.
Badkeypadorzoneexpanderisaecting
theGreendatawire.
Replacekeypadorzoneexpander.
Keypad keyboard is not functional.
Whenakeyispressed,onlyashort
beep is emitted.
Openorshortontheyellowdatawireto
thekeypad.
Checkforbrokenorshortedwiresbetween
thepanelandthekeypad.
Badkeypadorzoneexpander.isaecting
theYellowdatawire.
Replacekeypadorzoneexpander.
KeypadXMITGreenLEDiso
Panel is reset. RemoveRESETjumper.
FlashLoadenabled. RemoveLOADjumperandresetpanel.
KeypadRCVYellowLEDiso
Keypad/expanders are not connected to panel.
Connect keypad/expanders.
Keypad/expandersaregreaterthanve. Checkkeypad/expandersaddress.
Keypadbeepswhenkeysarepressed,
butwillnotallowtheusertoarmor
disarm,orentertheUserMenu.
Twoormorekeypadsareassignedtothe
same address.
Seteachkeypadonthesystemtoaunique
address.
PowerLEDiso. AC/Battery is not connected. Connect AC power and/or battery.
OvercurrentOVCLEDturnsRed Toomanydevicesattachedtoauxiliary. Maximum current draw is 500 mA.
WirelessGreenTXLEDiso. WirelessHouseCodeisnotprogrammed. ProgramHouseCodeinSystemOptions.
Keypad operates intermittently,
keystrokes may be missed, or display
does not update consistently.
Wirelengthmayexceedmaximum,
resultinginpoordataperformance.
Wirelengthcanbereducedoraheavier
gaugeused.
Apowersupplycanbeaddednearthekeypad.
See LT-2031, LX-Bus/Keypad Bus Wiring
Application Note for more information.
18.2 Common LCD Keypad Displays
Listed below are several keypad messages you may see on the display. Follow the instructions in the Possible
Solutions column to correct the problem.
Message Meaning Possible Solutions
INVALIDCODE
Theusercodeenteredisnotrecognizedbythesystem.
Checktheusercodeandtryagain.
CLOSINGTIME
Thesystemwasnotarmedatitsscheduledclosing
time.
Usersstillonthepremiseshouldarmthesystemor
extendthescheduletoalatertime.
AC TROUBLE ThesystemACislowormissing.
CheckthattheACconnectionsaregoodfromthe
transformer.
BATTERY TROUBLE TheSystembatteryiseitherlowormissing.
Checktoseethatbatteryandconnectionsaregood.
SYSTEM BUSY
Thesystemisperforminganothertaskwitha
higherpriorityorisbeingRemoteProgrammed.
Waitafewmomentsforthesystemtocomplete
thetask.MakesuretheRESETjumperisnotonthe
panel.Ifthemessagedisplaysforseveralminutes,the
keypadisnotreceivingpollingfromthepanel.
TRANSMIT FAIL
Thepanelhasattemptedtocommunicatewith
thecentralstationmultipletimesandhasnot
succeeded.
Verifyyourcommunicationtype,accountnumber,
andphonenumber.Makesurethetelephonelineis
connectedandworkingproperly.