Symantec Norton Internet Security 2005 User manual

User’s Guide

NIS2005.book Page 1 Sunday, August 1, 2004 3:24 PM

Norton Internet Security

™

2005

User’s Guide

The software described in this book is furnished under a license

agreement and may be used only in accordance with the terms of the

agreement.

Documentation version 8.0

PN: 10291345

Copyright Notice

Any technical documentation that is made available by Symantec

Corporation is the copyrighted work of Symantec Corporation and is

owned by Symantec Corporation.

NO WARRANTY. The technical documentation is being delivered to

you AS-IS and Symantec Corporation makes no warranty as to its

accuracy or use. Any use of the technical documentation or the

information contained therein is at the risk of the user. Documentation

may include technical or other inaccuracies or typographical errors.

Symantec reserves the right to make changes without prior notice.

No part of this publication may be copied without the express written

permission of Symantec Corporation, 20330 Stevens Creek Blvd.,

Cupertino, CA 95014.

Trademarks

Symantec, the Symantec logo, Norton Internet Security, Norton

Personal Firewall, LiveUpdate, Norton AntiSpam, and Norton

AntiVirus are U.S. registered trademarks of Symantec Corporation.

Microsoft, MS-DOS, MSN, Windows, and the Windows logo are

registered trademarks of Microsoft Corporation. AOL and CompuServe

are registered trademarks of America Online, Inc. Pentium is a

registered trademark of Intel Corporation.

Other product names mentioned in this manual may be trademarks or

registered trademarks of their respective companies and are hereby

acknowledged.

Printed in the United States of America.

10987654321

NIS2005.book Page 2 Sunday, August 1, 2004 3:24 PM

Contents

Chapter 1 Installation

System requirements ......................................................... 5

Before installation .............................................................11

Install Norton Internet Security ....................................12

After installation ................................................................14

For more information .......................................................17

Chapter 2 Feature summary

Security protection features ...........................................22

Virus and threat protection features ............................23

Spam filtering features ....................................................25

Ad blocking features .........................................................27

Chapter 3 Getting started

Start Norton Internet Security .......................................30

Start Norton Internet Security from the Internet

Explorer toolbar ........................................................30

About the main window ...................................................31

Activate your product .......................................................33

Temporarily turn off security protection .....................35

Turn off Auto-Protect temporarily .................................37

Turn off spam filtering .....................................................39

Chapter 4 Responding to emergencies

What to do if a virus is found .........................................42

If Norton AntiVirus cannot repair a file ......................43

Look up viruses on the Symantec Web site ................44

If your product won’t install ...........................................45

If your computer won’t start ...........................................46

NIS2005.book Page 3 Sunday, August 1, 2004 3:24 PM

Contents4

Create Emergency Disks .................................................47

If you need to use Emergency Disks ............................48

Chapter 5 Frequently asked questions

Explore the Symantec service and support

Web site ......................................................................49

How can I find the version number? ............................49

If you need to uninstall ....................................................50

Troubleshoot virus and threat protection ....................51

Troubleshoot security protection ...................................55

Troubleshoot Norton AntiSpam .....................................62

Troubleshoot Ad Blocking ...............................................65

Troubleshoot LiveUpdate .................................................66

Service and support solutions

Index

NIS2005.book Page 4 Sunday, August 1, 2004 3:24 PM

Installation

1

Before installing, take a moment to review the system

requirements.

System requirements

To use Norton Internet Security, your computer must

have one of the following Windows operating systems

installed:

1 Windows 98/98SE/Me

1 Windows 2000 Professional

1 Windows XP Professional/Home Edition

1 Windows XP Tablet PC Edition

1 Windows XP Media Center Edition

Installation of Norton Internet Security is not supported

on Windows 95/NT 4.x, Macintosh, Linux, the server

versions of Windows 2000/XP computers, or Windows

XP 64-bit edition.

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Installation

System requirements

6

Your computer must also meet the following minimum

requirements.

Operating System Requirements

Windows 98/98SE 1 133-MHz or higher processor

1 96 MB of RAM

1 200 MB of available hard disk space

1 Internet Explorer 5.5

1 CD-ROM or DVD-ROM drive

Windows Me

1 150-MHz or higher processor

1 128 MB of RAM

1 200 MB of available hard disk space

1 Internet Explorer 5.5

1 CD-ROM or DVD-ROM drive

Windows 2000

Professional

1 133-MHz or higher processor

1 128 MB of RAM

1 200 MB of available hard disk space

1 Internet Explorer 5.5

1 CD-ROM or DVD-ROM drive

Windows XP

Home/

Professional/

Tablet PC/Media

Center Editions

1 300-MHz or higher processor

1 128 MB of RAM

1 200 MB of available hard disk space

1 Internet Explorer 5.5

1 CD-ROM or DVD-ROM drive

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Installation

System requirements

7

Supported email and instant messenger

programs

Norton Internet Security adds security features to the

following email and instant messenger programs.

Feature Supported programs

Norton AntiSpam

integration

Most POP3 email programs, including:

1 Microsoft

®

Outlook

®

Express 5.5 and later

1 Microsoft Outlook 2000/XP/2003

1 Eudora

®

5.0 and later

1 Netscape

®

Messenger 4.x

1 Netscape Mail 6.0/P

1 Yahoo! Mail and Yahoo! Mail Plus on the Web

Not compatible with the following email clients and

protocols:

1 AOL

1 Lotus Notes

1 IMAP

1 POP3 clients that use SSL (Secure Sockets Layer)

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Installation

System requirements

8

Norton AntiVirus

email scanning

Most POP3 and SMTP email programs, including:

1 Microsoft Outlook Express 4, 5, 6

1 Microsoft Outlook 97/98/2000/XP/2003

1 Netscape Messenger 4

1 Netscape Mail 4, 6, 7

1 Eudora Light 3, Eudora Pro 4, Eudora 5, Eudora 6.0,

Eudora 6.0J

1 Pegasus 3

1 IncrediMail XE

1 Becky! Internet Mail 1.x, 2.0

1 AL-Mail32 1.11

1 Datula 1.x

1 PostPet 2.1, 2.06, 3.0

Norton AntiVirus does not support the following email

clients and protocols:

1 AOL

1 IMAP

1 POP3s with Secure Sockets Layer (SSL)

1 Web-based email such as Hotmail and Yahoo! Mail

1 Lotus Notes

Norton AntiVirus

instant messaging

scanning

1 AOL Instant Messenger 4.7 or later

1 Yahoo! Messenger 5.0 or later

1 Windows Messenger 4.7 or later

1 MSN Messenger 4.6, 4.7, 6.0 or later

Version 5.0 is not supported.

Privacy Control

instant messaging

scanning

1 AOL Instant Messenger, version 4.3 or later

1 MSN Messenger and Windows Messenger, version 4.6

or later

Feature Supported programs

NIS2005.book Page 8 Sunday, August 1, 2004 3:24 PM

Installation

System requirements

9

About encrypted email connections

Norton Internet Security does not support email

connections that use Secure Sockets Layer. Secure

Sockets Layer (SSL) is a Netscape protocol designed to

provide secure communications on the Internet. If you

use an SSL connection to access your email, you are not

protected by Norton Internet Security.

To send email messages through SSL connections, turn

off Privacy Control and Norton AntiSpam.

In Norton AntiVirus, you must turn off incoming and

outgoing email protection.

To send email through SSL

1 In the main window, click Privacy Control.

2 In the lower-right corner of the window, click Turn

Off.

3 In the main window, double-click Norton AntiSpam.

4 In the lower-right corner of the window, click Turn

Off.

5 In the main window, click Options > Norton

AntiVirus.

w If you set a password for Options, Norton Internet

Security prompts you for the password before you can

continue.

6 In the Options window, click Email.

7 Uncheck Scan incoming Email (recommended).

8 Uncheck Scan outgoing Email (recommended).

9 Click OK.

10 Resend your email.

Compatibility with other software and hardware

Norton Internet Security works well with Symantec

pcAnywhere and most routers, Internet connection

sharing programs, and popular VPNs.

NIS2005.book Page 9 Sunday, August 1, 2004 3:24 PM

Installation

System requirements

10

Symantec pcAnywhere

You should have no problems using Symantec

pcAnywhere as either a client or host with Norton

Internet Security. For maximum protection, if you run a

Symantec pcAnywhere host, edit the rule to limit its use

to only the computers with which you use it. Symantec

pcAnywhere passwords are also necessary for maximum

security.

Routers

Norton Internet Security adds to the protection provided

by the router. In some cases, you might want to reduce

the protection provided by the router so that you can use

programs like NetMeeting or MSN Messenger. Norton

Internet Security also provides features that might not be

available with cable and DSL routers, such as privacy

protection.

Internet connection sharing programs

For basic protection, install Norton Internet Security on

the gateway computer. For maximum protection against

Trojan horses or other problem programs that initiate

outbound communications, install Norton Internet

Security on all computers that share the connection. You

must have a license for each copy of Norton Internet

Security that you install.

Virtual Private Networks

Norton Internet Security works with the following Virtual

Private Networks (VPNs):

1 Symantec Enterprise VPN

1 Symantec Gateway Security

1 Nortel

1 VPNremote

1 PGP

1 SecureRemote

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Installation

Before installation

11

With most VPNs, when the VPN client is active, you

cannot see the Internet or other computers on your local

network. You can see only what is available through the

VPN server to which you are connected.

Before installation

See “Create

Emergency Disks”

on page 47.

Before you install Norton Internet Security, prepare your

computer. If your computer cannot start from a CD,

create Emergency Disks.

Prepare your computer

Quit all other Windows programs before you install

Norton Internet Security. Other active programs may

interfere with the installation and reduce your protection.

If you have a recent version of Norton Internet Security

Professional, Norton Internet Security, or Norton

Personal Firewall, the installer can import and use your

antispam training settings. If you have an older version

of these products, the installer prompts you to remove

the older version.

You must also uninstall any antivirus programs that are

installed on your computer. For more information, see

the user documentation that came with the programs.

If you’re using Windows XP

Windows XP includes a firewall that can interfere with

Norton Internet Security protection features. You must

turn off the Windows XP firewall before installing Norton

Internet Security.

To turn off the Windows XP firewall

1 On the Windows XP taskbar, click Start > Control

Panel.

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Installation

Install Norton Internet Security

12

2 In the Control Panel window, do one of the following:

2 In the default Category View, click Network and

Internet Connections, and then click Network

Connections.

2 In the Classic View, double-click Network

Connections.

3 Right-click the active connection icon, and then click

Properties.

4 In the Properties window, on the Advanced tab,

uncheck Protect my computer and network by

limiting or preventing access to this computer

from the Internet.

5 Click OK.

Install Norton Internet Security

You can install Norton Internet Security from a CD or

from a file that you download. If you have not already

done so, close all other Windows programs.

To install Norton Internet Security

1 Do one of the following:

See “If the opening

screen does not

appear” on

page 14.

2 If you are installing from a CD, insert the CD into

the CD-ROM drive, and then, when the opening

screen appears, click Install Norton Internet

Security.

2 If you downloaded your copy of Norton Internet

Security, double-click the file that you downloaded,

and then click Install.

2 In the Norton Internet Security Setup window, click

Next.

3 If prompted, read the License Agreement, and then

click I accept the License Agreement.

If you decline, you cannot continue the installation.

4 If product key text boxes are present, type the

product key for activation.

5 Click Next.

6 In the Pre-Install Scanner window, click Start Scan to

scan your computer for viruses before the installation.

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Installation

Install Norton Internet Security

13

If an infection is detected in an active program,

Norton AntiVirus may close it. Save all your data

before you begin.

7 Do one of the following:

2 If you want to end the scan, click Stop Scan.

2 If a virus is detected, for each file that you want to

delete, click Delete.

8 If you want to see the results of the scan, click View

Details, and then click OK to exit.

9 Click Next.

10 Select an installation type. Your options are:

11 Click Browse to select a folder into which you want to

install Norton Internet Security, if it is other than the

default location.

12 Click Next.

13 Confirm the installation location, and then click Next

to install Norton Internet Security.

14 Do one of the following:

2 To restart your computer now, click Restart

Windows Now.

2 To restart your computer later, click Restart

Windows Later.

w Your computer is not protected until you restart.

Install Now Install using the most common

settings. This is the best choice for

most users.

Custom View an additional window that

will allow you to install without

accounts and Parental Control.

w If you do not install these

features, you will have to use Add/

Remove Programs in the Windows

Control Panel to create accounts or

use Parental Control.

See “Customize your installation”

on page 14.

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Installation

After installation

14

15 Click Finish.

Customize your installation

During installation, if you select the Custom installation

type, you can select the component programs that you

want to install.

To customize your installation

1 Follow the Norton Internet Security installation

procedure to step 10, select Custom, and then click

Next.

2 In the Install Accounts and Parental Control window,

select whether you want to install Accounts and

Parental Control.

w If you do not install these features, you will have to

use Add/Remove Programs in the Windows Control

Panel to create accounts or use Parental Control.

3 Click Next to continue installation at step 13.

If the opening screen does not appear

Sometimes a computer’s CD-ROM drive does not

automatically run a CD.

To start the installation from the Norton Internet

Security CD

1 On your desktop, double-click My Computer.

2 In the My Computer window, double-click the icon for

your CD-ROM drive.

3 In the list of files, double-click Cdstart.exe.

After installation

After Norton Internet Security is installed and you have

restarted your computer, the Configuration Wizard

appears.

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Installation

After installation

15

Use the Configuration Wizard

The Configuration Wizard lets you activate and register

Norton Internet Security and complete post-installation

tasks. You must be online to activate your product.

w If you choose not to register the software by using the

Configuration Wizard or if registration fails for some

reason, you can register by visiting the Symantec Web

site at: www.symantec.com

To use the Configuration Wizard

1 In the opening Configuration Wizard window, click

Next.

If you downloaded your copy of Norton Internet

Security, the License Agreement window appears.

2 Read the License Agreement, and then click I accept

the License Agreement, and then click Next.

If you decline, you cannot continue the installation.

3 In the Product Activation window, click Activate and

register your product now.

4 Click Next.

5 In the first Registration window, in the drop-down list,

select the Country/Region from which you are

registering.

6 If you would like information from Symantec about

Norton Internet Security, check the methods by which

you want to receive that information, type your email

address and/or your phone number, and then click

Next.

7 If you would like to receive postal mail from

Symantec, check the check box, and then type your

name and address.

8 Click Next.

9 In the Activation window, if product key text boxes

are present, type the product key for activation.

10 Verify that you are connected to the Internet, and then

click Next.

11 In the Activation Complete window, click Print key

to print a copy of the product key for your records,

and then click Next.

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Installation

After installation

16

12 In the Subscription window, review the subscription

information, and then click Next.

13 The Next Steps window lists the following post-

installation tasks that Norton Internet Security

automatically performs:

w If the Use Norton Internet Security instead of Windows

Firewall check box and the Do not share Norton security

status with other products check box appear, Symantec

recommends that you leave them checked and use

Norton Internet Security to protect your computer.

14 Click Close to begin these tasks.

Run LiveUpdate Ensures that you have the latest

virus protection

Run the Home

Network Wizard

Allows your computer to

communicate with other

computers on your network, if one

exists

Specify private

information

Identifies the information that you

want Privacy Control to protect

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Installation

For more information

17

For more information

The product documentation provides assistance for using

Norton Internet Security. You can find the information

that you need on your computer and on the Web.

Use online Help

Help is available throughout your Symantec product.

Help buttons and links to more information provide

assistance that is specific to the task that you are

completing. The Help menu provides a comprehensive

guide to all of the product features and tasks that you can

complete.

To use online Help

1 At the top of the main window, click Help & Support

> Norton Internet Security Help.

2 In the Help window, in the left pane, select a tab. Your

options are:

You can also print any topic in Help.

To print a topic in Help

1 In the Help window, click the Contents tab.

2 In the Contents list, select the topic that you want to

print, and then click Print.

3 Select whether you want to print only the selected

topic or the topic and all of the subtopics under it.

4 Click OK.

Contents Displays the Help by topic

Index Lists Help topics in alphabetical

order by key word

Search Opens a search box in which you

can type a word or phrase

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Installation

For more information

18

Window and dialog box Help

Window and dialog box Help provides information about

the program. This type of Help is context-sensitive,

meaning that it provides help for the dialog box or

window that you are currently using.

To access window or dialog box Help

4 Do one of the following:

2 In the window, click any Help link.

2 In the dialog box, select Help or More Info.

Access the User’s Guide PDF

The Norton Internet Security User’s Guide is provided on

the CD in PDF format. You must have Adobe Reader

installed on your computer to read the PDF.

w If you purchased this product as an electronic download,

Adobe Reader was not included. You must download it

from the Adobe Web site.

To install Adobe Reader from the CD

1 Insert the CD into the CD-ROM drive.

2 Click Browse.

3 In the CD window, double-click the Manual folder.

4 If applicable, double-click the Adobe folder.

5 Double-click the program file.

6 Follow the on-screen instructions to select a folder for

Adobe Reader and complete the installation.

Once you have installed Adobe Reader, you can read the

PDF from the CD.

To read the User’s Guide PDF from the CD

1 Insert the CD into the CD-ROM drive.

2 Click Browse.

3 Double-click the Manual folder.

4 Double-click the PDF.

You can also copy a User’s Guide to your hard disk and

read it from there.

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Installation

For more information

19

To read a User’s Guide from your hard disk

1 Open the location into which you copied the PDF.

2 Double-click the PDF.

Symantec products on the Web

The Symantec Web site provides extensive information

about all Symantec products. There are several ways to

access the Symantec Web site.

To access the Web site from the Help menu

4 Select the solution that you want. Your options are:

Within your Symantec product, the Reports page

contains a link to the Symantec online Virus

Encyclopedia, as does the Windows Explorer toolbar.

To access the Web site from the Reports page

1 In the main window, under Norton AntiVirus, click

Reports.

2 On the Reports page, click View Online Virus

Encyclopedia.

Help and Support Takes you to the product support

page of the Symantec Web site,

from which you can access the

knowledge bases and downloads

for your product.

Symantec Security

Response

Takes you to the Security Response

page of the Symantec Web site,

from which you can update your

protection and read the latest

information about antithreat

technology.

More Symantec

solutions

Takes you to the Symantec Store

Web site, from which you can get

product information on every

Symantec product.

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Installation

For more information

20

To access the Symantec Web site from Windows

Explorer

1 Open Windows Explorer.

2 On the toolbar, on the Norton AntiVirus menu, click

View Virus Encyclopedia.

This option connects you to the Symantec Security

Response Web page, from which you can search for

information on all types of viruses.

To access the Symantec Web site in your browser

4 On the Internet, go to www.symantec.com

NIS2005.book Page 20 Sunday, August 1, 2004 3:24 PM

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