Magtek ExpressCard 2000 Owner's manual

Brand: Magtek

Model: ExpressCard 2000

Type: Owner's manual

Magtek ExpressCard 2000 is a versatile and powerful device designed to streamline your payment processing operations. With its compact size and ExpressCard form factor, it seamlessly integrates with your existing systems. The device excels in handling a wide range of payment types, including EMV chip cards, magnetic stripe cards, and contactless payments, ensuring seamless transactions for your customers.

Service Bulletin (Document Number D998200325-10)

ExpressCard Main Logic Board (MLB) Handling and Troubleshooting

MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350

www.magtek.com

Service Bulletin

ExpressCard Main Logic Board (MLB) Handling and Troubleshooting

Document Number D998200325-10

When working on and around the ExpressCard Main Logic Board (MLB) please note the following

important details:

When handling or working around the MLB, be careful not to remove jumper JP1, shown in the

photos below. Removing this jumper triggers a security response that completely erases the MLB’s

bootloader firmware. Restoring the device’s functionality in this case requires reloading the bootloader,

which requires an RMA to return the MLB to the manufacturer for rework or replacement.

Service Bulletin (Document Number D998200325-10)

ExpressCard Main Logic Board (MLB) Handling and Troubleshooting

Page 2 of 2 (Document Number D998200325-10)

To determine whether a problem is being caused by missing bootloader firmware, examine the device for

the following symptoms:

1) MLB LEDs: Power on the device and observe the LEDs on the edge of the MLB facing the left side

access door. In normal operation, the green LED D1 is solid for 10-20 seconds during power-up

initialization, then begins blinking. If D1 does not turn on at all, as shown below, the MLB no longer

has working bootloader firmware and must be returned to MagTek for service.

2) Touchscreen / External Controller: After a period of time, the touchscreen or external controller

PC’s display pops up an error dialog box reporting Unable to start the MTECJobServer. If an

operator presses the OK button to close the dialog box, the touchscreen reports Offline as the device

status, and Error Opening Controller as the reason.

3) Remote Host: A host sending transactions to the device using the network API receives responses

containing Return Code 65, Error Opening Controller.

4) If the device is exhibiting these behaviors, contact MagTek Support Services to make arrangements

for RMA rework or replacement.

There is a related case where the device’s firmware has become corrupted and must be reloaded, but the

bootloader is still intact. This can generally be fixed in the field using the touchscreen or external

controller PC and standard firmware update procedures, and does NOT require a return RMA. This

behavior is different from the missing bootloader symptoms above:

1) MLB LEDs: D1 on the MLB begins blinking immediately on power-up, instead of being

permanently off (missing bootloader) or solid for 10-20 seconds (normal operation).

2) Touchscreen / External Controller: The touchscreen or controller PC’s display reports Offline as

the device status, and Eject Bin Full as the reason, even when there are no cards in the card output

bin or in the card rejection bin. In the case of firmware problems, this indicates the software is having

difficulty using the MLB to enumerate the status of all the device’s sensors.

3) Remote Host: A host sending transactions to the device using the network API receives responses

containing Return Code 28, Eject Bin Full.

4) If the device exhibits all these symptoms, reload the device’s firmware. See the ExpressCard service

manual D99875607, section Update the Firmware for details.

Magtek ExpressCard 2000 Owner's manual

Magtek ExpressCard 2000 Owner's manual

Magtek ExpressCard 2000 Owner's manual

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