Avaya 16 Series User manual

Brand: Avaya

Model: 16 Series

Type: User manual

Avaya 16 Series offers a range of features to enhance your communication experience. Make internal calls by dialing the extension, or external calls by dialing 9 and the number followed by your PIN. Use the speakerphone for hands-free conversations. Transfer calls to other extensions, or set up a conference with up to six participants. View missed calls and call logs, and easily redial last numbers. The intuitive directory feature lets you quickly find and call contacts by name. Customize your phone settings, adjust display brightness and contrast, and select your preferred ringing pattern.

AVAYA – IP Phone User Guide

AVAYA 16xx Phone User Guide

FUNCTIONS

DESCRIPTION

Internal Calls

To Dial an Internal call just dial the Extension number you

required.

External Calls

To make an External call lift the handset or press speaker

key dial 9 and dial the required number, then Press # put

your pin code (5 digits).

Answer a Call

When a call arrives at your 1608 telephone, you

hear a ringing tone and a blinking bell icon appears

on the associated call appearance.

To Answer a incoming call

If you are not active on another call, answer the call using

your handset, headset, or speakerphone

If you are active on a call already, place the active call on

hold and then answer the incoming call

Transfer

The transfer feature allows you to transfer a call

from your telephone to another extension.

To Transfer the current call to another extension

While on a call, press Transfer key

When you hear the dial tone, dial the number to which the

call is to be transferred.

To transfer the call without announcing it, hang up.

Display shows the transfer is complete.

To announce the call before transferring it, wait for the

called party to answer.

When the called party answers, announce the call. (If the

line is busy or if there is no answer, press Appearance

key Then, you can return to the held call by pressing its

call appearance button.)

Redial

The Redial (Last number dialed) feature

automatically redials the last extension or outside

number you dialed.

To redial the last number that you dialed

Press Redial button.

Conference

The conference feature allows you to conference up

to six parties (including yourself) on a call.

Setting up a conference call

From the Phone Screen, select your active call.

Press Conf.

Dial the telephone number

Press Join to add the person to the existing call.

Adding a person on hold to a conference call

From the phone screen, select your active call.

Press Conf.

Select the call on hold that you want to add to the

conference.

Press Resume to take the call off hold

Press Join to add the person to the conference call.

Dropping the last person added to a

conference call

While active on a conference call, press

The Drop button.

Speaker Phone

The two-way built-in speakerphone allows you to

make and answer calls without lifting your handset.

Keep in mind that two-way speaker phones may not

operate satisfactorily in every environment (such as

in very noisy locations).

To make or answer a call without lifting the

handset, or to us the speaker phone with any

feature.

Press Speaker

Make or answer the call, or access the selected feature.

Adjust speaker phone volume if necessary, to raise the

volume, press the volume control button to

lower the volume, press the volume control button

the display shows the volume level (There

are eight volume levels

To change from the speakerphone to the handset

Pick up the handset and talk

To change from the handset to the speakerphone

Press Speaker

Hang up the handset

To end a Speaker phone call

Press Speaker

Using the call log

You can use the Call Log to view a list of your

missed calls, or separate lists of your answered,

outgoing, or missed calls.

When you have one or more missed calls, the call log

button lights and missed calls icon and the number of

missed calls displays on the top line.

Viewing the call log

Press Call Log.

Scroll to the right or left to view separate lists of your

answered, outgoing, or missed calls lists.

Removing an entry from the call log

Press Call Log

Select the number you want to delete

Press More > Delete

Press Delete again to confirm, or press Cancel if you do

not want to delete it.

Clearing all entries from the call log

Clearing all entries from a call log deletes all of the entries.

Press Call Log.

Select the list you want to delete.

Press More>Clear All to delete all of the entries in the

list you are viewing.

Press Clear All again or OK to confirm.

Call Pick up

When you hear another extension ringing which is belongs

to same Pickup group, press call pickup on your phone

screen.

Hold

Press Phone to view the main phone screen, if necessary.

Select the line you want to put on hold

Press Hold

Press resume to retrieve the call

Calling a person from the corporate directory

The Directory feature allows you to dial other users in your

system by name.

1. Press the Directory feature button.

2. Use the dial pad keys to start spelling the last name of

the person you want to call.

Note:

Press each dial pad key one time for each corresponding

letter. For example, for

“Hill,” press 4, 4, 5, 5.

3. Press the Next feature button to view the next name

alphabetically in the directory,

if necessary.

4. Press the Make Call/Call-display feature button when

you see the name you want.

5. To exit the Directory, press the Phone/Exit button or

the Exit soft key.

Avaya Menu

You can use the Avaya Menu to adjust and customize

phone settings, configure call logging, select

the display language, view network settings, and log out.

The Avaya Menu has six sub-menus:

• Screen/Sound—lets you adjust the display brightness and

contrast, select your ringing

pattern, turn button click sounds on and off, and turn error

tones on and off.

• Call Settings—lets you turn the call timer display, visual

alerting, and show incoming calls

on or off; set the redial option; and set the audio path to

speakerphone or headset.

• Applications—lets you turn call logging on and off as well

as turn logging of bridged calls,

line calls, and line calls answered by others on and off.

• Advanced Options—lets you select the display language;

set automatic gain control on the

handset, headset, and speaker; or initiate a manual

backup/restore if you have a backup/

restore file server. See your system administrator for more

information.

• Network Information—shows a summary of network-

related parameters for your phone,

such as IP parameters and Quality of Service.

• Log Out—lets you log out of your telephone to prevent

unauthorized use during your

absence.

Auto – Call Back

When your calling any extension, if that user is busy or not

answered, press the Auto-call back feature.

Once that user is available, system will automatically dials

both the users and connect the call.

Forwarding a call

1. Press the CFrwd feature button.

You hear a dial tone prompting you to dial the forwarding

number.

2. Dial the number you want to forward your calls to.

After you dial the number, you hear a confirmation tone.

3. To turn call forwarding off, press the CFrwd feature

button.

Avaya 16 Series User manual

Avaya 16 Series User manual

Avaya 16 Series User manual

Related papers