page 1 | section category
9OOO User Guide
page 2 | section category
Coca-Cola Freestyle® 9OOO utilizes micro-dosing technology and stores all beverage components
separately until the moment the drink is poured, ensuring a fresh, great tasting beverage every time.
This guide provides general tips and
proper maintenance procedures for your
Coca-Cola Freestyle® 9000 dispenser.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
external components • • • • • • • • • • • • • • • • • • 2
internal and backroom components •••••••••3
pouring a drink ••••••••••••••••••••••4
(standard and ADA interface)
access dashboard ••••••••••••••••••••5
when to replace an ingredient cartridge ••••••6
replacing an ingredient cartridge ••••••••••7
handling ingredient cartridges ••••••••••••8
HFCS sweetener dashboard reset ••••••••••9
replacing HFCS sweetener •••••••••••••• 10
replacing NNS sweetener •••••••••••••••11
check/refill ice ••••••••••••••••••••• 12
cleaning nozzle and exterior surfaces ••••••• 13
cleaning NNS area and drain••••••••••••• 14
cleaning ice chute ••••••••••••••••••• 15
small parts & cleaning tips •••••••••••••• 16
daily, weekly, and monthly tasks •••••••••• 17
prohibit dispense•••••••••••••••••••• 18
unlock the dispenser ••••••••••••••••• 19
calorie display feature ••••••••••••••••20
equipment
operations
product replacement
maintenance
contents
For crew training videos,
visit www.iLearnCoca-ColaFreestyle.com
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 2 | equipment
external components
Ice Bin Lid*
Touch Screen
Push Button
Nozzle
Ice Lever
Cup Support
RFID Reader
ADA Interface
Upper Door
Status Indicator
Lower Door
Manual Door Release
The Coca-Cola Freestyle® 9000 Dispenser is equipped with
a “Status Indicator” light in the upper right corner to notify
the store operator when the dispenser is out of product,
sweetener, or attention is required.
The “status indicator light” turns on as “solid Red” or “flashing Red”
and generates an error code to signify attention is required
(pictured
in the diagram).
* Not applicable with top mounted ice maker.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
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page 3 | equipment
internal and backroom components
Manual On/Off Switch
Upper Door Release Latch
Double Cartridge Slots
Single Cartridge Slot
Non-Nutritive Sweetener
(NNS)
Water Filtration System
Water Booster
Carbon Dioxide (CO2)
Gauge
Cartridge Storage
NNS Storage
BIB Pump
HFCS Sweetener
On/Off Switch
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 4 | operations
pouring a drink
Step two
Find your favorite beverage using the touch screen.
Note the touch screen will time out after 7 seconds and
return to the home screen.
Select “all drinks” to view all brands
or a specific category.
Next, choose a specific brand to
see all available flavor options.
Pick your favorite flavor and then push and hold lighted
PUSH button to dispense drink. Release PUSH button
when desired fill level is reached.
Using the ADA interface
The ADA interface allows people
with reach challenges (such as
those in wheelchairs) to use
the Coca-Cola Freestyle
®
9000
dispenser without having to
reach the touch screen.
Step one
Place your cup under the ice chute and press lever
to dispense ice.
Press to activate the ADA Interface
Press arrow to browse to the right
and press
arrow to browse left
Press to pour beverage selected
NOTE: The ADA screen will revert back to the
standard home screen after one minute of inactivity,
or press “ADA Exit Button” in the upper right corner.
push button
ice lever
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
Scanning Cartridge
Locate the RFID Tag (white stripe along the
top of cartridge), scan the RFID tag in front of
the RFID Reader (Coca-Cola
®
Bottle image).
This will open the lower door.
Interpreting Dashboard Interface Icons
access dashboard
OK
page 5 | operations
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb
10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
Orange
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS
10 / 26 / 14
NNS
10 / 26 / 14
HFCS Water Ice Carb Water Product
Agitation
Switches And
Locks
Lighting
Errors Alerts Notices
User Interface
Operating System System Conguration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR
R
Operating System System Conguration Service Menu Language
Dashboard
There are two ways to access the dashboard:
1. Secret Handshake.
2. By scanning RFID tag on cartridge.
Secret Handshake
Select Coca-Cola® from the All Brands screen.
Select Coca-Cola again. In the upper right
corner (as illustrated) touch the screen three
times, starting at the top to make a counter
clockwise triangle.
Sold-Out Expired Agitation Needed Prime Needed Invalid - Remove
1
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© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 6 | product replacement
when to replace an ingredient cartridge
Replacing ingredient cartridges
starts with knowing when a
cartridge is empty or unavailable.
The example above shows the cherry ingredient
cartridge is empty, as a result cherry vanilla Hi-C
®
is grayed out and cherry Hi-C
®
shows unavailable
when the user touches the cherry Hi-C
®
icon.
To view the amount of ingredient remaining
within each cartridge, reference the level indicator
next to the brand flavor.
Coke
9 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb
10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
5% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100%
To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
Orange
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS
10 / 26 / 14
NNS
10 / 26 / 14
HFCS Water Ice Carb Water Product
Agitation
Switches And
Locks
Lighting
Errors Alerts Notices
User Interface
Operating System System Conguration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR
R
Operating System System Conguration Service Menu Language
Confirm the cartridge has been inserted into the correct
slot and press “PRIME” on the cartridge replacement
screen.
A new screen listing all brands/secondary flavors that require
priming will appear. Press “Auto Prime”. REMINDER: The
prime process lasts approximately 5-10 seconds
depending on cartridge size, i.e., single or double.
The process should NEVER be interrupted to
dispense a drink.
Press “OK” once priming is complete.
NOTE: Only press the Prime button ONCE! Pressing it more
than once will needlessly repeat the Prime.
Priming an ingredient cartridge simply removes any trapped
air in the line and ensures guests receive a consistent, quality
beverage. After replacing an empty cartridge follow the on-
screen messages outlined below:
Customer ViewUser Mode: CrewERR
Return To Dashboard
Manual Oerride
Prime
Replace Ingredients
Operating System System Conguration Service Menu Language
Customer ViewUser Mode: CrewERR
Please prime/purge all newly inserted packages below:
Dasani ingredient appear to be expired.
Remove
Coke temporarily unavailable - needs agitation.
Prime
Return To Dashboard
Auto Prime
Help
Please wait while the system agitates.
Operating System System Conguration Service Menu
Please prime/purge all newly inserted packages below:
Dasani ingredient appear to be
expired.
Remove
Coke
Done
Auto Prime Ingredients
Prime: Completed
1 successful, 0 failed, 0 remaining
OK
Cartridge prime procedure.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 7 | product replacement
replacing an ingredient cartridge
Remove cartridge and tray from dispenser and separate cartridge
from plastic tray and recycle the outer paperboard box.
Remove the empty ingredient cartridge from the plastic tray.
Clean tray with Kay-5 sanitizer or detergent cleanser and wipe QPM (Quad Pump
Module) probe that inserts into cartridge with Kay-5 until cloth comes away clean.
Open new cartridge using perforated cartridge opening flap.
Remove (outer) white dust-cap prior to placing cartridge into plastic tray.
Always place ingredient cartridge into plastic tray and ensure plastic fitment from
cartridge pouch aligns with tray.
Ensure the ingredient cartridge is aligned with the slot found on the plastic tray.
Remove safety seal prior to inserting into the dispenser.
Insert cartridge and close lower door.
Follow on-screen instructions to complete the cartridge prime process
(instructions on page 6).
REMINDER Always replace any missing or damaged cartridge doors
or plastic trays immediately to prevent dispensing issues. Replacement doors and
plastic trays can be ordered by calling 1-800-241-COKE (2655)
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 8 | product replacement
• Always remove and replace ONE CARTRIDGE at a time to avoid
inserting it into the incorrect slot.
• Black plastic cartridge trays should be “hand washed” only using detergent
cleanser and Kay-5 sanitizer or an approved equivalent and NEVER PLACED IN A
DISHWASHER. Placing trays in a dishwasher may warp the trays over time.
• Staging of ingredient cartridges and plastic trays for your most
popular brands and flavors will make the cartridge change-out
process more efficient and avoid delays during peak periods.
• Never stack cartridges more than six (6) high.
• Always rotate ingredient cartridges after each delivery.
• Always use your oldest ingredient cartridges on hand first,
i.e. “FIRST-IN ~ FIRST-OUT”.
• Avoid placing cartridges near any heat source, standing water,
or cleaning solutions.
Proper handling of the ingredient cartridges and plastic
trays is extremely important to ensure proper operation
of the Coca-Cola Freestyle
®
9000 dispenser.
handling ingredient cartridges
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 9 | product replacement
HFCS sweetener dashboard reset
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Should your HFCS become completely empty, it is important to be
aware of the alert. A red light appears in the top right corner to signify
an alert or error.
To ensure HFCS is empty, look for the “SOLD-OUT” Icon
in the HFCS box.
If all HFCS bag-in-boxes are empty, access the drop-
down menu at top of the screen. The drop-down path
is “SERVICE MENU,” then “CARTRIDGE OR PACKAGE
REPLACEMENT,” then “HFCS”.
Follow the replacement instructions on screen and press
“RESET HFCS”.
You will be prompted to press “RESET” again.
When the HFCS BIB is empty, you will need to replace it and
RESET the HFCS module following these steps:
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS
10 / 26 / 14
Customer ViewUser Mode: CrewERR
R
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb
10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS
10 / 26 / 14
HFCS Water
Ice Carb Water Product
Agitation
Switches And
Locks
Lighting
Errors Alerts Notices
User Interface
Operating System
System Conguration Service Menu
Language
Dashboard
Customer ViewUser Mode: CrewERR
R
Operating System
System Conguration Service Menu
Language
Cartridge
HFCS
NNS
Cartridge or Package Replacement...
RFID Scanned Product Info
Operations...
Products...
Service...
Cleaning and Maintenance
Text Troubleshooting...
Open Lower Door
Tools...
Troubleshooting
Service History and Logging
Dispenser Startup
DSC Utility
Operating System System Conguration Service Menu Language
Customer ViewUser Mode: CrewERR
Change HFCS 65
Return To Dashboard
Reset HFCS
Press Reset after replacing HFCS package.
Reset Cancel
Reset HFCS
Operating System System Conguration Service Menu Language
Customer ViewUser Mode: Crew
ERR
Change HFCS 65
Return To Dashboard
Reset HFCS
Press Reset after replacing HFCS package.
Reset Cancel
Reset HFCS
Once the HFCS BIB is empty, all full calorie
beverage icons on the home screen will
GRAY OUT.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 10 | maintenance
HFCS (High Fructose Corn Sweetener)
• Used for all full-calorie beverages
• HFCS comes in 5.0 gal BIB (same size as
current BIB) and is identical to changing
your BIB syrup boxes
• HFCS shelf life – 120 Days
• Each 5.0 gal HFCS BIB will yield
approximately 239 20 oz. finished
beverages – number of servings varies by
product mix
replacing HFCS sweetener
Procedure to replace HFCS BIB
Check to see how much
product is left by lifting
the box.
Use a cloth to catch any
spills, and turn connector
counterclockwise
to loosen.
Remove connector and
replace with new HFCS
sweetener BIB.
Rinse the connector
in clean, warm water.
Scrub using Parts Brush
(#954412) and Kay-5
sanitizer for 2 minutes.
Open the box and pull out
the fitment.
CAUTION: DO
NOT USE A SHARP
OBJECT TO OPEN
Attach the connector
to the fitment and turn
clockwise to tighten.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 11 | maintenance
NNS (Non-Nutritive Sweetener)
• NNS comes in 2.5 gal BIB (same size as
current 2.5 gal BIB)
• NNS shelf Life – 75 days
• NNS Labeling identification – includes 6
digit hexadecimal (alphanumeric) code for
tracking and service support
• Each 2.5 gal NNS BIB will yield
approximately 830 20 oz. finished
beverages – number of servings varies by
product mix
Procedure to replace NNS BIB
replacing NNS sweetener
Use the secret handshake
to access the dashboard
(reference page 5).
Click on Service Menu >
Cartridge Packaging >
NNS.
Enter the code on the NNS
box into the NNS code
screen. Touch enter and
the door will open once
code is accepted.*
Lift up front door of NNS
Compartment to close.
Close the lower door when
finished. When complete,
always dispense one diet
drink to ensure proper
operation of dispenser.
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12345
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12345
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12345
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24681
0
24681
0
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb
10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
Orange
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS
10 / 26 / 14
HFCS Water Ice Carb Water Product
Agitation
Switches And
Locks
Lighting
Errors Alerts Notices
User Interface
Operating System System Conguration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR
R
Operating System System Conguration Service Menu Language
Operating System System Conguration Service Menu Language
Customer ViewUser Mode: CrewERR
Change NNS Package
NON-NUTRATIVE
SWEETENER BLEND
CODE:
Return To Dashboard
Manually type the content of the label’s code into the following eld:
1 2 3 A B C
4 5 6 D E F
7 8 9 0 Backspace
Code:
288F49
Clear
Enter
Pull down front door of
NNS compartment and
release locking lever
(lever moves from right
to left).
12345 612345 612345 6
Remove empty NNS
package and then use an
approved sanitizer solution
to clean the NNS white
connector and storage area
behind compartment door.
Remove cap from the new
NNS package. Place box
in the compartment with
the arrows on the package
facing up. Reattach the
NNS connector then move
lever to secure.
*Should you encounter issues
with dispenser accepting NNS
alphanumeric code, first try
a different NNS package or contact
Coca-Cola Phone Fix® for assistance,
1-800-241-COKE (2653).
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 12 | maintenance
How to check/fill ice
Maintaining the proper ice level is critical to ensuring
guests receive a quality beverage. For a top-mount
ice maker, follow established procedures for checking
ice level. If you fill the ice manually, check to ensure
ice is at least 1/3 full at all times. Fill the ice bin by
following the steps illustrated below:
Fill a clean bucket with ice.
Safely lift and remove ice bin lid.
Dump the ice in the ice bin and fill until full.
(approximately 2" from the top – do not overfill)
Replace ice bin lid.
NOTE: Store bought or “bagged ice” SHOULD NEVER BE USED as it may seriously
damage the Coca-Cola Freestyle® 9000 dispenser ice bin.
check/refill ice
1/3 full
2/3 full
full
Ice bin should NEVER be
less than one-third full
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 13 | maintenance
How to properly clean the
Coca-Cola Freestyle® nozzle
Locate the Nozzle. Using a clean cloth to protect
your fingers, twist nozzle counter-clockwise, and
then pull down to remove.
Scrub the nozzle at a 45 degree angle with
detergent cleanser using an approved nozzle
brush (Coke part# 954412).
Rinse the nozzle in warm, clean, drinkable water.
Place the nozzle in a prepared sanitizer solution
(Kay-5 or approved equivalent sanitizer) shake
nozzle tip when submerging to remove any air
bubbles and soak the nozzle in the sanitizer
solution for no more than 5 minutes. CAUTION:
DO NOT SOAK NOZZLES OVERNIGHT!
Rinse using the rest of the sanitizer solution,
scrub underneath the nozzle ring area (area
where the nozzle connects) using a nozzle
brush at a 45° angle or a clean cloth. Scrub
the nozzle upper ring and inner body using
wire handled and thick bristled nozzle brush.
Allow to sit for 2 minutes. Repeat.
Allow the nozzle to “AIR DRY”, then use
a clean cloth to reinstall nozzle and lock into
place turning clockwise. Take extra care to ensure
the nozzle is inserted COMPLETELY
and locked into place.
cleaning nozzle and exterior surfaces
How to properly clean the
exterior surfaces
Using a clean cloth and approved sanitizer
solution, wash the ice lever and allow solution
to run down the drain.
Remove the cup rest. Wash and rinse the cup
rest and drip tray in an approved sanitizing
solution using a clean cloth. Then allow to
air dry.
NOTE: Follow all handwashing procedures as
appropriate.
Pour water and approved sanitizer solution
slowly down the drain. Ensure the drain
empties properly.
Replace the cup rest in the drip tray. Check
the cup rest periodically throughout the day
and clean as needed.
Using a clean cloth and approved sanitizer
solution, wipe all exterior surfaces, including
upper and lower cabinet doors, touch screen,
and ADA interface area.
NOTE: Reinforce with crew to always clean the
Touch Screen periodically throughout the day
as salty fingers could cause abrasions to the
screen surface over time.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 14 | maintenance
How to properly clean the drain
Prepare 1 packet of approved sanitizer with 2.5
gallons of water
Remove the cup rest. Wash the cup rest in a sink
using an approved sanitizing solution.
Wash the drip tray using a clean cloth and an
approved sanitizing solution. Rinse and allow
sanitizing solution to run down the drain.
Pour water and approved sanitizer mixture
slowly down drain. Ensure the drain empties
properly.
Replace the cup rest in the drip tray.
How to properly clean the NNS
compartment and connector
This cleaning task should be completed every
time a box of NNS is changed and whenever
you notice “white” crystals forming on the NNS
connector.
Remove the NNS box from compartment.
(Reference page 11)
Use a clean cloth and sanitizer solution to clean
the NNS compartment.
Use a clean cloth and sanitizer solution to clean
the NNS connector.
Return the NNS box to the compartment and
reconnect it. (Reference page 11)
cleaning NNS area and drain
12 345 612 345 612 345 6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
12 345 612 345 612 345 6
12 345 61 234 561 23 456
12 345 612 345 612 345 6
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 15 | maintenance
cleaning ice chute
How to properly clean the ice chute
Turn off power to the dispenser.
Remove the lower chute by carefully pulling on the front lip of the
lower chute. It should disengage and pull forward.
Remove the upper chute by carefully pulling on the upper lip of the
upper chute. It should disengage and pull forward.
Wash the upper and lower chute and ice chute body area with
approved sanitizing solution (Kay-5).
Soak upper and lower chutes in Kay 5 sanitizing solution for 2 minutes.
Use a clean, sanitized towel or cloth to wipe the ice chute body area.
Reinstall the upper ice chute by pushing up and into the ice chute
body until a click sound is made. When reinstalling the upper ice
chute, ensure the arrow on outside of ice chute is pointing toward the
dispenser and ice opening.
Reinstall the lower ice chute by pushing up and into the bottom of the
upper ice chute until a click sound is made.
Turn on power to the dispenser, allow a few minutes for dispenser to
complete standard start-up procedure and test to ensure the dispenser
is operating properly, i. e., dispense a small amount of ice into a cup.
U
N
I
T
F
LO
W
C
O
N
T
R
O
L
B
T
M
S
H
E
L
F
M
I
D
S
H
E
L
F
T
O
P
S
H
E
L
F
A
C
U
N
I
T
F
LO
W
C
O
N
T
R
O
L
B
T
M
S
H
E
L
F
M
I
D
S
H
E
L
F
T
O
P
S
H
E
L
F
A
C
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
Customers may order up to $25 per month (at no
charge), per location from the following list of small parts.
Call Coca-Cola service number 1-800-241-COKE(2653) and request a small
parts order. NOTE: Shipping request other than standard ground
transportation may be charged to your outlet.
Coca-Cola recommends
Kay-5
®
Sanitizer, or a
comparable food-grade
chlorine sanitizer.
If using Kay-5 brand, add 1 oz. packets
of Kay-5 to 2.5 gallons of clean, warm
water in a clean, 5-gallon bucket.
CAUTION: When using a chlorinated
detergent other than Kay-5, follow
the instructions to produce a 100 ppm
chlorine sanitizer solution.
page 16 | maintenance
small parts and cleaning tips
REMINDER: Kay-5 Sanitizer,
cleaning brush and replacement
nozzle can be ordered by calling
1-800-241-COKE (2653).
DO NOT use bleach,
or any unapproved
chemicals!
DO NOT soak any
parts overnight!
DO NOT use
scouring pads, steel
wool or any abrasive
material. It will
scratch the surface
and result in rusting/
pitting!
DO NOT use paper
towels. They may
break apart and clog
the drain!
DO NOT pour hot
liquids into the drain!
(greater than 125˚F –
51.6˚C)
CAUTION:
WHAT NOT TO DO...
nozzle brush
#954412
single door
assembly
#123444
single
cartridge Tray
#140881
micro fiber cloth
#127723
double door
assembly
#123445
double
cartridgeTray
#140882(2 trays)
nozzle tip
#144700
thick bristled
nozzle brush
#138807
wire handled
nozzle brush
#16586
drain clearing tool
#130881
self serve drip tray
spider drain
#122829
upper ice chute
#122804
lower ice chute
#122805
Kay-5 Sanitizer
#24041
drain
cleaning brush
#139176
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
Daily tasks
Clean and sanitize nozzle (See How to Remove/
Clean/Replace Nozzle on page 13).
Clean ice chute with clean cloth or clean brush
and approved sanitizer solution (see page 15).
Clean and sanitize Ice and Beverage Levers.
Pour warm sanitizer solution SLOWLY
down the drain.
Check the cup rest periodically throughout
the day and clean as needed.
Using a clean soft cloth and approved sanitizing
solution, wipe down all exterior surfaces,
including:
» Touch screen
» Splash plate
» Exterior of drain pan (if applicable)
» ADA interface and front/side panels
REMINDER: Always clean the Touch Screen
periodically throughout the day.
Wash and rinse the cup rest and drain pan in an
approved sanitizing solution using a clean cloth.
Then allow to air dry.
page 17 | maintenance
daily, weekly, and monthly tasks
Weekly tasks
Clean ingredient cartridge trays with an approved sanitizer
solution.
Remove and clean manual ice fill lid with warm water and
approved sanitizer solution.
Clean exterior surfaces of top mount ice maker
(if applicable).
Monthly Tasks
Turn off ice maker.
Remove ALL ice by using the ice dispense lever.
Unplug the dispenser.
Pour warm water slowly into the bin (not over the ice chute)
to melt the remaining ice on the cold plate.
Spray approved sanitizing solution onto all internal surfaces
of ice bin.
Using a long brush, clean areas within reach inside the bin.
Spray approved sanitizing solution on all internal surfaces
again, allow draining and air dry.
Return to normal operation.
© 2017 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company
page 18 | maintenance
prohibit dispense
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1
Touch the Water image
on the screen.
3
Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2
Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager
Consumer View
4
Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5
At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
2
3
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1
Touch the Water image
on the screen.
3
Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2
Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager
Consumer View
4
Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5
At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
2
3
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1
Touch the Water image
on the screen.
3
Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2
Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager
Consumer View
4
Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5
At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
2
3
If you have lost the Manager Password provided during installation,
please call 1-800-241-COKE (2653) for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from
being poured without having to manually power off the unit.
Touch the USER MODE area at the bottom
of the screen and select MANAGER MODE.
Access dashboard. See page 5 of this guide
for instructions on accessing dashboard.
Using the virtual keypad, enter the Manager
password provided for your location, and
then press ENTER.
At top of screen, select SYSTEM
CONFIGURATION, then select PROHIBIT
DISPENSE.
The dispenser will remain locked until
unlocked by a manager.
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1
Touch the Water image
on the screen.
3
Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2
Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager
Consumer View
4
Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5
At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
2
3
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1
Touch the Water image
on the screen.
3
Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2
Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager
Consumer View
4
Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5
At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
2
3
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1
Touch the Water image
on the screen.
3
Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2
Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager
Consumer View
4
Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5
At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
2
3
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