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  3. Neo RO+UV+TA+MC Water Purifier
Neo RO+UV+TA+MC Water Purifier

Aquaguard Neo RO+UV+TA+MC Water Purifier User manual

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  • What technologies does the Aquaguard Neo RO+UV+TA+MC Water Purifier employ?
    What is the purpose of the Mineral Cartridge (MC) in the purifier?
    What is the recommended input water pressure range for the purifier?
    What is the maximum input water TDS (Total Dissolved Solids) level that the purifier can handle?
    How often should the purifier's filters be replaced?
NEO
MINERAL
CHARGE
CALCIUM & MAGNESIUM
ENRICHED WATER NEO
Only Aquaguard®
• Has the trust of over 15 million mothers*
• Is owned by over 1.62 lakh doctors
• Has service with 5 kms. range of wherever you are
• Has over 21 different technologies to address 21 different water conditions
across the country
• Is certified by over 135 leading national and international laboratories
• Is sold in over 35 countries worldwide
Make sure that your Aquaguard® Neo is installed by a trained Eureka Forbes
Service Technician only.
1. Input water must be tested for Total Dissolved Solids (TDS) and Total Hardness.
2. Install your Aquaguard® Neo in a dry ventilated place.
- Keep it away from direct sunlight, heating devices or areas below freezing
temperatures.
- You can keep it on the kitchen counter or wall-mount it.
- The purifier should be placed in area which is free of ants/insects/other pests.
3. Ensure that the input tap water temperature is in the range of 10º-40ºC.
- Avoid installation to a hot water tap as it can damage the filters.
4. Ensure that the input water pressure for Neo RO+UV+MTDS / RO are
from 0.3 kg/cm2 – 3.0 kg/cm2 and Neo UV+UF is from 0.3 kg/cm2 – 2.0
kg/cm2.If the input water pressure is more than specified, installation of a PRV
(Pressure Reducing Valve)** is mandatory. If the input water pressure is less
than specified, installation of a booster pump** is recommended.
5. Flush filter thoroughly and independently for 3-5 minutes to remove fine
particles present in the filter. This should be done before installation of the unit.
6. After installing, run the purifier for 5-10 minutes and drain this water.
Input water quality usage limitations:
1. If the input water iron content is more than 0.3 mg/litre, use of an iron remover**
is recommended as a pre-treatment.
2. If the input water turbidity is more than 5 NTU or comprises colloidal particles,
use of a special filter** is required as a pre-filter.
3. If the input water TDS is more than 1,000 ppm (mg/L) or input water hardness is
more than 300 ppm (mg/L), use of a Membrane life enhancer**
is recommended.
4. Do not install the water purifier if the TDS is more than that prescribed in the
technical specifications.
MTDS REGULATOR OPERATING PROCEDURE: (Only Applicable for
RO+UV+MTDS models)
TDS modulator is located inside the product. As per factory setting, it comes in fully
closed mode. TDS level of output water can be increased by slowly loosening the
spindle of the TDS modulator (anti-clockwise). Normally a slight quarter turn is
enough to increase the TDS of the output water. Rotating the spindle in the clockwise
direction closes the TDS modulator and reduces the level of TDS blending.
Please note that the TDS blending, and its adjustment is dependent upon the level of
TDS of input water and on the TDS reduction capacity of the RO membrane. TDS
adjustment should be done by the authorised Eureka Forbes technician only.
*As per Superbrands & Reader’s Digest.
HERE’S HOW YOUR AQUAGUARD®
NEO UV+UF WORKS
**Available at an extra cost.
HYBRID DIVERTER
VALVE
NOTE : THIS IS A SCHEMATIC ILLUSTRATION OF THE PRODUCT TO GIVE A VISUAL SCHEME OF WORKING OF UNITS.
THIS IS NOT AN ACTUAL ENGINEERING DRAWING OF THE PRODUCT.
PURIFIED WATER
STORAGE TANK
RAW WATER
INLET FLOAT
DISC
LPS
E-BOILING
QG TUBE
UF CARTRIDGE
11 w- UV LAMP
I FILTER
FLOW
RESTRICTOR
CHEMI BLOCK
(WITH BUILT-IN PARTICLE TRAP FILTER)
SOLENOID
VALVE
AQUAGUARD Neo UV+UF
( WATER FLOW DIAGRAM )
MINERAL CHARGE CARTRIDGE
WHY IS AQUAGUARD® INSTALLING YOUR AQUAGUARD® NEO
INSTALLING YOUR AQUAGUARD® NEO
PURIFICATION PROCESS
AQUAGUARD® NEO UV+UF
UV disinfects the water by eliminating waterborne
disease-causing bacteria, viruses and protozoa,
thereby, making it safe to drink.
i-Filter™ Multi-Layered
Polypropylene Roving
Wound Cartridge
Chemi-Block
(with built-in
Particle Trap
Filter™)
Dust Free
Bacteriostatic
Activated Carbon
Block
Removes fine suspended particles such as dust, dirt,
mud and sand from water.
Reduces excess chlorine, bad odour, colour and
organic impurities. It also removes very fine turbidity
causing particles.
Ultra Filter UF Hollow Fiber Capillary tube type membrane-based technology that
imparts crystal clear clarity to drinking water in
addition to making the water safe from bacteriological
contamination.
Germicidal UV LampUV e-boiling
Instantly charges purified water with essential
micro-nutrients like Calcium & Magnesium which
enhance the taste of water & makes it healthier for
consumption.
Calcium &
Magnesium
Enriched Water
Mineral Charge
Cartridge
1.
2.
3.
4.
5.
LED INDICATION CHART FOR
AQUAGUARD® NEO UV+UF
Aquaguard® Neo UV+UFModel
2
Dimension (W X D X H) 320 mm x 278 mm x 476 mm
Net Weight 4.5 KG (Approx.)
3 Purification Technology UV+UF
6.2 Litres (approx.)4 Tank Capacity
i-Filter™, Chemi-Block, UF Filter, UV e-boiling,
Mineral Charge Cartridge
5 Standard Filtration
Supplied
1
1
Power Rating 20 Watts (Max.)
1
Input Iron (Max.)
0.3 mg/L
2
Total Dissolved Solids
(TDS) (max.)
Up to 200 mg/L
5
Input Water
Temperature
10°C to 40°C
6
Input Chlorine Content
(Max.)
0.2 mg/L
3
Input Water Turbidity
(Max.)
5 NTU
4
Input Water Pressure
Range**
0.3 to 2.0 kg/cm2
1
UV Lamp 11 Watts
3
UV Lamp Life 8,000 burning hours (as per manufacturer's spec.)
4
Operating Voltage Range 150VAC to 250 VAC, 50 Hz
5
Power Supply Input 230VAC, 50Hz. Output: 12V.(ON Board AC -DC)
2
ELECTRICAL SPECIFICATIONS
RECOMMENDED INPUT WATER PARAMETERS
PRODUCT SPECIFICATION
*Technical Specifications are subject to change without prior notice.
Note: SMPS is designed to operate from 150VAC to 280VAC.
Note: The performance data presented in the table is applicable under standard laboratory conditions#.
Actual performance may vary depending on the input water quality, water pressure and condition of
filters. Input water quality/pressure/TDS are important determinants of recovery rate and rejection.
**If the input water pressure is more than 2.0 kg/cm2, installation of a PRV (Pressure Reducing Valve)
is mandatory. If the input water pressure is less than 0.3 kg/cm2, installation of a booster pump is
recommended. These accessories are available at an extra cost.
Warranty void if not installed as per recommendations.
#Standard Test Conditions:
Feed Water Quality: TDS Max: 200 mg/L
Pressure: 1 kg/cm2, Turbidity: 1 NTU (Max.), Temperature: 25°C, Chlorine: below 0.2 mg/L,
Iron: below 0.3 mg/L, Life: 6,000 liters
Power
Parameters LED Indication UV+UF Remarks
All LEDs Red, Green, and Blue will glow one after other for 1 sec.
Blue LED will be Solid if Power is Available.
Purification Process
Power
Service
Tank Full
Blue LED will be solid.
Red LED will Be OFF.
Green LED Will blink at 0.5 secs rate for 30 secs.
Blue LED will be solid.
Red LED will be OFF.
Green LED will blink at 0.5 secs rate continuously.
Blue LED Will be solid.
Red LED will be OFF.
Green LED will be solid.
Blue LED will be Solid.
Red LED will be Solid.
Green LED will be OFF.
Blue LED will be Solid.
Red LED will Blink at 0.5 secs Rate.
Green LED will be OFF.
Blue LED will blink at 0.25 secs rate.
Red LED will be OFF.
Green LED will be OFF.
Tank Filling Mode
Storage (Tank Full)
UV Lamp Error
SV Error
LPS
Power
Service
Tank Full
Power
Service
Tank Full
Power
Service
Tank Full
Power
Service
Tank Full
Power
Service
Tank Full
HERE’S HOW YOUR AQUAGUARD®
NEO RO WORKS
PURIFICATION PROCESS IN YOUR
AQUAGUARD® NEO RO
HERE’S HOW YOUR AQUAGUARD®
RO WORKS
Reduces TDS, hardness, pesticides and heavy metals like
arsenic, lead and mercury. Eliminates microorganisms like
bacteria, viruses, protozoa and cysts.
i-Filter™ Multi-Layered
Polypropylene Roving
Wound Cartridge
Chemi-Block
(with built-in
Particle Trap
Filter™)
Dust Free
Bacteriostatic
Activated Carbon
Block
Removes fine suspended particles such as dust, dirt,
mud and sand from water.
Reduces excess chlorine, bad odour, colour and
organic impurities. It also removes very fine turbidity
causing particles.
Membrane
Life Enhancer***
Special anti-scalant
media
Prevents scaling of dissolved salts on the surface of
the membrane, thereby, enhancing the membrane life
and performance.
Thin Film composite
(TFC) reverse
osmosis membrane
Reverse
Osmosis
Cartridge
Instantly charges purified water with essential
micronutrients like Calcium & Magnesium which
enhance the taste of water & makes it healthier for
consumption.
Mineral Charge
Cartridge
1.
2.
3.
4.
5. Calcium & Magnesium
Enriched Water
Aquaguard® Neo ROModel
2
Dimension (W X D X H) 320 mm x 278 mm x 476 mm
Net Weight 6.2 KG (Approx.)
3Purification Technology RO
6.2 Litres (approx.)4 Tank Capacity
i-Filter™, Chemi-Block, Reverse Osmosis Membrane,
Mineral charge cartridge.
5 Standard Filtration
supplied
1
1
Power Rating 35 Watts (Max.)
1
Input Iron (Max.)
0.3 mg/L
2
Total Dissolved Solids
(TDS) (max.)
Up to 2,000 mg/L
5
Input Water
Temperature
10°C to 40°C
6
Total Hardness 600 mg/L
7
Input Chlorine Content
(Max.) 0.2 mg/L
3
Input Water Turbidity
(Max.) 5 NTU
4
Input Water Pressure
Range** 0.3 to 3 kg/cm2
1
Operating Voltage Range 150VAC to 250 VAC
3
Power Supply Input 230V AC, 50Hz./Output (internal AC/DC Adaptor)
24V DC, 2.5 A
2
ELECTRICAL SPECIFICATIONS
RECOMMENDED INPUT WATER PARAMETERS
PRODUCT SPECIFICATION
++
HYBRID DIVERTER
VALVE
NOTE : THIS IS A SCHEMATIC ILLUSTRATION OF THE PRODUCT TO GIVE A VISUAL SCHEME OF WORKING OF UNITS.
THIS IS NOT AN ACTUAL ENGINEERING DRAWING OF THE PRODUCT.
RAW WATER
INLET
SV-24V
BOOSTER PUMP
LPS
DRAIN
FLOW
RESTRICTOR
PURIFIED WATER
STORAGE TANK
FLOAT
DISC
MEMBRANE LIFE ENCHANCER
MINERAL CHARGE CARTRIDGE
RO MEMBRANE
I FILTER
CHEMI BLOCK
(WITH BUILT-IN PARTICLE TRAP FILTER)
( WATER FLOW DIAGRAM )
AQUAGUARD Neo RO
Membrane life enhancer is
recommended to be installed
if the TDS is above 1000 ppm
or hardness above 300 ppm
***Not a part of the product, Membrane life enhancer is recommended if the input water TDS is more than 1,000 ppm
(mg/L) or input water hardness is more than 300 ppm (mg/L). Available at extra cost.
*Technical Specifications are subject to change without prior notice.
Note: SMPS is designed to operate from 150VAC to 280VAC.
Note: The performance data presented in the table is applicable under standard laboratory
conditions#. Actual performance may vary depending on the input water quality, water pressure,
turbidity and condition of filters. Input water quality/pressure/TDS are important determinants of
recovery rate and rejection.
**If the input water pressure is more than 3.0 kg/cm2, installation of a PRV (Pressure Reducing
Valve) is mandatory. If the input water pressure is less than 0.3 kg/cm2, installation of a booster
pump is recommended.
If the input water TDS is more than 1,000 ppm (mg/L) or input water hardness is more than 300
ppm (mg/L), use of a Membrane life enhancer is recommended.
These accessories are available at an extra cost.
Warranty void if not installed as per recommendations.
#Standard Test Conditions:
Feed Water Quality: TDS Max: 1,000 mg/L with NaCl
Pressure: 1 kg/cm2, Turbidity: 1 NTU (Max.), Temperature: 25°C, Chlorine: below 0.2 mg/L,
Iron: below 0.3 mg/L Life: 6,000 liters, Pressure on membrane: 75 psi, Product recovery @ 25%
++
AQUAGUARD® NEO UV+UF
TECHNICAL SPECIFICATIONS*
AQUAGUARD® NEO RO+UV+MTDS
TECHNICAL SPECIFICATIONS*
A QUICK CHECKLIST
CARTRIDGE LIFE
Note: Please refer Standard Test Conditions# for filter life.
**As per manufacturer's spec.
Water tastes
bad
1. Is the tank clean?
2. Have you kept the purified
water in the tank for too
long?
3. Is it time to change the
filter?
Less water has
been purified
1. Is the tap water valve
closed?
2. Is the tap water pressure
too low?
3. Filters may be clogged or
damaged?
Water doesn't
flow into the
storage tank
1. Is there water available in
the overhead tank?
2. Is the main water supply
tap closed?
3. Not sure what is wrong?
Water is
leaking
1. Is water coming out of
the top of the purifier?
1. Clean the storage tank.
2. Dispose of water and clean the tank.
3. Call an authorised Eureka Forbes
service technician.
1. Open the tap water valve.
2. If so, the amount of purified water will
be reduced.
3. Call an authorised Eureka Forbes
service technician.
1. Ensure the overhead tank is filled with
water.
2. Ensure the tap is open.
3. Call an authorised Eureka Forbes
service technician.
1. Close the tap water valve, unplug the
power cord and call an authorised Eureka
Forbes service technician.
Problems Checkpoints Solutions
Consumable Cartridges
i-Filter™ 6,000# Litres
Chemi-Block
Mineral Charge Cartridge
UF Filter
UV Lamp (11W) (UV+UF)
UV Lamp (4W) (RO+UV+MTDS) 5,000 burning hours**
RO membrane
Average Service Life
6,000# Litres
6,000# Litres
6,000# Litres
8,000 burning hours**
6,000# Litres
Aquaguard® Neo RO+UV+MTDSModel
2
Dimension (W X D X H) 320 mm x 278 mm x 476 mm
Net Weight 7 KG (Approx.)
3Purification Technology RO+UV+MTDS
6.2 Litres (approx.)4 Tank Capacity
i-Filter™, Chemi-Block, Reverse Osmosis Membrane,
UV e- boiling, Mineral charge cartridge
5 Standard Filtration
Supplied
1
1
Power Rating 40 Watts (Max.)
1
Input Iron (Max.)
0.3 mg/L
2
Total Dissolved Solids
(TDS) (max.)
Up to 2,000 mg/L
5++
Input Water
Temperature
10°C to 40°C
6
Total Hardness 600 mg/L
7
Input Chlorine Content
(Max.)
0.2 mg/L
3
Input Water Turbidity
(Max.)
5 NTU
4
Input Water Pressure
Range**
0.3 to 3 kg/cm2
1
UV Lamp 4 Watts
3
UV Lamp Life 5,000 burning hours (as per UV lamp manufacturer spec.)
4
Operating Voltage Range 150VAC to 250 VAC, 50 Hz
5
Power Supply Input 230 VAC, 50Hz and Output: 24V (On board AC-DC)
2
ELECTRICAL SPECIFICATIONS
RECOMMENDED INPUT WATER PARAMETERS
PRODUCT SPECIFICATION
For Aquaguard® Neo RO+UV+MTDS / RO / UV+UF (Refer model specific components)
LED INDICATION CHART FOR
AQUAGUARD® NEO RO
HERE’S HOW YOUR AQUAGUARD®
NEO RO+UV+MTDS WORKS
LED INDICATION CHART FOR
AQUAGUARD® NEO RO+UV+MTDS
PURIFICATION PROCESS IN YOUR
AQUAGUARD® NEO RO+UV+MTDS
UV disinfects the water by eliminating waterborne
disease-causing bacteria, viruses & protozoa,
thereby, making it safe to drink.
i-Filter™ Multi-Layered
Polypropylene Roving
Wound Cartridge
Chemi-Block
(with built-in
Particle Trap
Filter™)
Dust Free
Bacteriostatic
Activated Carbon
Block
Removes fine suspended particles such as dust, dirt,
mud and sand from water.
Reduces excess chlorine, bad odour, colour and
organic impurities. It also removes very fine turbidity
causing particles.
Membrane Life
Enhancer***
Special Anti-scalant
Media
Prevents scaling of dissolved salts on the surface of
the membrane thereby enhancing the membrane life
and performance.
Reverse
Osmosis
Membrane
Thin Film Composite
(TFC) Reverse
Osmosis Membrane
UV e-boiling Germicidal UV Lamp
Instantly charges purified water with essential
micronutrients like Calcium & Magnesium which
enhance the taste of water & makes it healthier for
consumption.
Mineral Charge
Cartridge
Calcium &
Magnesium
Enriched Water
Reduces TDS, hardness, pesticides and heavy
metals like arsenic, lead and mercury. Eliminates
micro-organisms like bacteria, viruses, protozoa
and cysts.
TDS Regulator Mechanical System Adjusts the TDS of purified water to provide healthy
water always.
1.
2.
3.
4.
5.
6.
7.
Power
Parameters LED Indication RO+UV+MTDS Remarks
All LEDs Red, Green, and Blue will glow one after other for 1 sec.
Blue LED will be Solid if Power is Available.
Purification Process
Power
Service
Tank Full
Blue LED will be solid.
Red LED will Be OFF.
Green LED Will blink at 0.5 secs rate for 6 secs.
Blue LED will be solid.
Red LED will be OFF.
Green LED will blink at 0.5 secs rate continuously.
Blue LED Will be solid.
Red LED will be OFF.
Green LED will be solid.
Blue LED will be Solid.
Red LED will be Solid.
Green LED will be OFF.
Blue LED will be Solid.
Red LED will Blink at 0.5 secs Rate.
Green LED will be OFF.
Blue LED will blink at 0.25 secs rate.
Red LED will be OFF.
Green LED will be OFF.
Tank Filling Mode
Storage (Tank Full)
UV Lamp Error
SV/Pump Error
LPS
Power
Service
Tank Full
Power
Service
Tank Full
Power
Service
Tank Full
Power
Service
Tank Full
Power
Service
Tank Full
HYBRID DIVERTER
VALVE
NOTE : THIS IS A SCHEMATIC ILLUSTRATION OF THE PRODUCT TO GIVE A VISUAL SCHEME OF WORKING OF UNITS.
THIS IS NOT AN ACTUAL ENGINEERING DRAWING OF THE PRODUCT.
RAW WATER
INLET
SV-24V
BOOSTER PUMP
DRAIN
LPS
MEMBRANE LIFE ENCHANCER
TDS MODULATOR
E-BOILING
QG TUBE
4 w- UV LAMP
FLOW
RESTRICTOR
PURIFIED WATER
STORAGE TANK
FLOAT
DISC
FLOW
RESTRICTOR
RO MEMBRANE
I FILTER
CHEMI BLOCK
(WITH BUILT-IN PARTICLE TRAP FILTER)
( WATER FLOW DIAGRAM )
AQUAGUARD NEO RO + UV + MTDS
MINERAL CHARGE CARTRIDGE
Membrane life enhancer is
recommended to be installed
if the TDS is above 1000 ppm
or hardness above 300 ppm
***Not a part of the product, Membrane life enhancer is recommended if the input water TDS is more than 1,000 ppm
(mg/L) or input water hardness is more than 300 ppm (mg/L). Available at extra cost.
*Technical Specifications are subject to change without prior notice.
Note: SMPS is designed to operate from 150VAC to 280VAC).
Note: The performance data presented in the table is applicable under standard laboratory
conditions#. Actual performance may vary depending on the input water quality, water pressure,
turbidity and condition of filters. Input water quality/pressure/TDS are important determinants of
recovery rate and rejection.
**If the input water pressure is more than 3.0 kg/cm2, installation of a PRV (Pressure Reducing
Valve) is mandatory. If the input water pressure is less than 0.3 kg/cm2, installation of a booster
pump is recommended.
If the input water TDS is more than 1,000 ppm (mg/L) or input water hardness is more than 300
ppm (mg/L), use of a Membrane life enhancer is recommended.
These accessories are available at an extra cost.
Warranty void if not installed as per recommendations.
#Standard Test Conditions:
Feed Water Quality: TDS Max: 1,000 mg/L with NaCl
Pressure: 1 kg/cm2, Turbidity: 1 NTU, Temperature: 25°C, Chlorine: below 0.2 mg/L,
Iron: below 0.3 mg/L, Life: 6,000 liters, Pressure on membrane : 75 psi, Product recovery @25%
++
Parameters LED indication RO Remarks
Blue LED will ON*
Power Blue LED will be ON.
Tank Full
Power
Tank Full
Green LED will be ON.
Tank Filling
Mode
Storage
(Tank Full)
Blue LED will be "ON" continuously,
whenever the input power is available,
other LEDs will be ON/OFF based on the
conditions, refer below chart.
Power ON
Green LED will be OFF.
Blue LED will be ON.
NOTE: In case Blue LED is ON (& Green is OFF) but if there is no water in the Tank, then kindly
check the input water supply and condition of Filters.
CLEANING AND DISINFECTION OF
WATER STORAGE TANK
TIPS FOR SAFETY AND MAINTENANCE OF
YOUR AQUAGUARD®
1. Read attentively and understand the purifier and its functions, before
use.
2. Installation and service has to be conducted by authorised person
from Eureka Forbes Limited only.
3. In case of any damage or incorrect functioning, immediately contact an
authorised service centre of Eureka Forbes Limited.
4. Water from waste water tube is not suitable for drinking. You can use
that water for gardening or to clean floors (For applicable models only).
5. Water storage tank must be periodically (at least once in every 30
days) cleaned using a disinfectant (For applicable models only).
6. Drain the water if it hasn’t been used for over 48 hours.
7. Ensure that the flow restrictor is checked and replaced (if required), by
the authorised service technician during the mandatory service or
in-service call (For applicable models only).
8. Ensure that the replacement of the consumable cartridges are done by
a trained Eureka Forbes technician.
9. Ensure that the filter cartridges and spares used during service/re-
placement, are genuine and from Eureka Forbes Limited only.
Note: Storage Tank of this product must be periodically cleaned (at least
once in every 30 days) by a disinfectant. Disinfection Tablets may be
purchased from the Company Authorised Service Centre. Please follow
the disinfection process strictly as per the instructions as provided in this
User Manual.
1. Drain the tank completely.
2. Switch OFF the water purifier from the main power supply.
3. Open the top cover, wipe the inside of the tank with a dry, clean soft
cloth.
4. Keep the top cover in place.
5. Switch the power supply ON.
6. Let the storage tank get filled & then drop one disinfection tablet* into the
tank.
Caution:Keep the Disinfection Tablets out of the reach of children.
Do not eat / consume the tablet.
7. Keep the top cover in place & leave the unit for 30 mins.
8. After 30 mins. open the tap & discard this and the first filling water
completely.
9. Now your unit is ready to use. In case, you notice any medicinal
taste/smell, discard the tank of water fully & let it refill again.
10. Please ensure that this disinfection process is carried out by the
authorised installation person/service technician during first installation
and in every subsequent mandatory servicing of your product.
WARRANTY TERMS & CONDITIONS
1. The Products are warranted against manufacturing defects for a period of twelve (12) months from the date of original purchase.
2. The Customer will notify the Company in writing promptly of any defects noticed and give the Company or its authorized agent adequate opportunity
to inspect test and remedy them for which the Customer will deposit the goods at its own expense, if so, required by the Company with the
Company's Office/Service Centre along with the original invoice in the city where they are sold.
3. The Inspection and Test Report of the company's office/service centre will be final and binding under the warranty for determining defects, repairs /
alterations required or carried out or certifying work of the goods thereafter.
4. Aquaguard® may require initial setting, post-installation, depending on varying water conditions and power supply. In case of any service requirement,
post-installation, please contact the company's service centre.
5. The company or its authorized agent will be entitled to retain any defective part replaced under the warranty.
6. Notwithstanding anything to the contrary contained or implied by this warranty:
a) The company's liability under this warranty shall be limited to the first sale of the goods by the company to the customer and will not apply or extend
to any secondary sale of goods by the customer.
b) The company's liability under this warranty shall be limited only to defects in the goods which occur under the conditions of normal operation of the
goods and their proper and prescribed use. The warranty does not cover or extend to defects which are determined by the company or its authorized
agents as occurring or resulting from or attributable to negligence, abuse, misuse, faulty care, operation or maintenance or repairs, alterations to the
goods or any part thereof by others or the use of the goods on electrical supply for which they are not designed, or damage caused by lightening or
other electrical disturbances or interruptions, dismantling or re-installation at a different location.
c) The company's liability under this warranty shall remain valid only if the goods are duly installed by the company or its authorized agency at the location
specified in the invoice and such installation is undertaken by the company or its authorized agent or franchisee.
d) Consumable items mentioned in the consumables table are subject to normal wear and tear are not covered by this warranty. Please refer model
specific components given in the user manual under the table “consumable cartridges”.
e) Reverse Osmosis Membrane warranty is for a period of 1 year (or) 6,000 litres (whichever is earlier) from the date of installation, on the condition
that the input water is as per the standard test conditions for RO variants (provided in the section “Technical specifications table”), mentioned in the
user manual. If the RO membrane gets clogged within warranty period, it will be cleaned/repaired/replaced free of charge as deemed fit by the
company authorized service person/centre after inspection. (At applicable for RO models only.)
f) The customer will have no claim against the company, its employees and its authorized agents or franchisees under or pursuant to this warranty in
respect of death or injury to the customer or any other person or loss or damage to any property caused by or due to equipment failure, breakdown or
accident, fire or operation or utilization of the goods otherwise than in accordance with the user manual or by due to any other cause or circum
stances beyond the control of the company.
g) The company's liability, under this warranty, shall in no event and under no circumstances exceed the price paid by the customer to the company for
the goods stated in the invoice.
General
For the purpose of this warranty, the following expressions shall have the following meanings respectively:
1. The 'Goods' shall mean the goods described in the Order Form.
2. The 'Customer' shall mean the original purchaser of goods from the company.
3. The 'Company' shall mean EUREKA FORBES LIMITED.
4. Aquaguard® means and includes Aquaguard®, Aquaguard® Select and Sure from Aquaguard®.
5. 'General Terms & Conditions' shall mean the terms and conditions agreed upon by the customer and the company printed on the Order Form.
*Available with Eureka Forbes Service Technician.
[email protected]
Environment Protection:
"Protection" has always been our motto and guiding principle. We care for the environment. We urge you to recycle
the packaging material or take it to the nearest recycling facility rather than disposing of it with the rest of your waste.
Your product has been designed to work for many years, however, should you wish to upgrade or replace your old
product, remember to help protect the environment by disposing of it at your local e-waste disposal centre. Should
you have any queries, the nearest authorised service centre of Eureka Forbes will be able to guide you.
Allow us to become your environment partner; together we can make the world a cleaner place.
old logo and new logo are both original Aquaguard products from the house of Eureka Forbes Limited.
AGUM_Col_V2
WARRANTY TERMS & CONDITIONS
6. 'Invoice' shall mean the invoice issued by the company to the customer describing the goods and indicating, inter alia, the total purchase price
thereof and name of the customer.
7. 'User Manual shall mean the instructions for Installation, use and maintenance provided through QR code along with Product supplied by the
company.
8. EFL reserves the right, in its absolute discretion, to change, alter or discontinue and alter the terms and conditions from time to time without any prior
notice.
9. Any disputes are subject to Mumbai Jurisdiction only.
Post-warranty
1. The customer may be offered a yearly Service Contract at the prevailing company rates and terms.
2. In case the customer does not wish to enter the Service Contract, he has the option of calling the company's service centre having his Aquaguard®
services on an actual basis, i.e., by paying the labour cost and spares needed to attend to that service/complaint call at the prevailing company rates. Such
service will be rendered by the company in towns/places where the company has its service centres.
3. If during such servicing it is necessary for the company to replace or repair defective components or parts, the customer shall be required to pay for the
same as per the company's prevailing price list.
4. Eureka Forbes limited reserves the right to offer annual maintenance contract/ensure availability of spares only up to 7 years from the date of
invoice.
*Conditions apply.
R00-0122
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