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NEED EXTRA HELP?
Common solutions
If you are experiencing problems with your Power Bank:
• Switch on the power bank (see page 3)
• Check if the power bank is charged (see page 3).
FAQS
Q. What is wireless charging?
A. Wireless charging is the wireless transfer of power from a
charging device, e.g., this MIXX 10S to another such
as a smartphone. It is compatible with multiple devices
and has just one key requirement – your device and the
charger must be wireless charging compatible to be able
to work.
Q. My device is not charging when placed on the
wireless charger?
A. Check if your device:
• Is flat against the surface of the MIXX 10S and the
device is the correct way up.
• Is compatible with wireless charging. If the LED
Charge Indicator is off, then something may be obstructing
the signal being transmittedbetween the 10Sand the
device.
• Has a thick case on it, or one with magnets or metal in it,
remove it before using the 10S.
• Needs to be restarted. Double press the Power Button
to turn off, then single press to turn on again.
• LED Charge Indicator light is fast flashing RED then
your device is wirelessly charging.
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