User Guide
BlackBerry Pearl 8220 Smartphone
Version: 4.6
SWD-438151-0717114701-001
Contents
Shortcuts.................................................................................................................................................................................................................................................9
BlackBerry basics shortcuts...........................................................................................................................................................................................................................9
Phone shortcuts...............................................................................................................................................................................................................................................9
Message shortcuts...........................................................................................................................................................................................................................................9
Attachment shortcuts....................................................................................................................................................................................................................................10
Camera and video camera shortcuts .........................................................................................................................................................................................................10
Media shortcuts...............................................................................................................................................................................................................................................11
Browser shortcuts............................................................................................................................................................................................................................................11
Calendar shortcuts.........................................................................................................................................................................................................................................12
Typing shortcuts..............................................................................................................................................................................................................................................12
Search shortcuts.............................................................................................................................................................................................................................................13
Map shortcuts..................................................................................................................................................................................................................................................13
Phone......................................................................................................................................................................................................................................................15
Phone basics....................................................................................................................................................................................................................................................15
Emergency calls.............................................................................................................................................................................................................................................. 17
Volume..............................................................................................................................................................................................................................................................17
Voice mail........................................................................................................................................................................................................................................................18
Speed dial........................................................................................................................................................................................................................................................19
Voice dialing....................................................................................................................................................................................................................................................19
Conference calls..............................................................................................................................................................................................................................................21
Call logs...........................................................................................................................................................................................................................................................22
Call waiting.....................................................................................................................................................................................................................................................24
Call forwarding...............................................................................................................................................................................................................................................24
Call blocking...................................................................................................................................................................................................................................................26
Fixed dialing...................................................................................................................................................................................................................................................26
Smart dialing..................................................................................................................................................................................................................................................28
TTY support.....................................................................................................................................................................................................................................................29
Multiple phone numbers...............................................................................................................................................................................................................................29
Phone options.................................................................................................................................................................................................................................................30
Phone shortcuts...............................................................................................................................................................................................................................................9
Phone troubleshooting..................................................................................................................................................................................................................................32
Messages...............................................................................................................................................................................................................................................35
Message basics...............................................................................................................................................................................................................................................35
Email messages..............................................................................................................................................................................................................................................40
PIN messages.................................................................................................................................................................................................................................................47
SMS text messages........................................................................................................................................................................................................................................48
MMS messages...............................................................................................................................................................................................................................................51
Message list options......................................................................................................................................................................................................................................54
Message shortcuts...........................................................................................................................................................................................................................................9
S/MIME-protected messages......................................................................................................................................................................................................................59
PGP protected messages.............................................................................................................................................................................................................................65
Message troubleshooting.............................................................................................................................................................................................................................70
Attachments.........................................................................................................................................................................................................................................75
Attachment basics.........................................................................................................................................................................................................................................75
Document attachments.................................................................................................................................................................................................................................77
Spreadsheet attachments.............................................................................................................................................................................................................................77
Media attachments........................................................................................................................................................................................................................................78
Presentation attachments............................................................................................................................................................................................................................79
vCard contact attachments.........................................................................................................................................................................................................................80
Attachment shortcuts....................................................................................................................................................................................................................................10
Attachment troubleshooting........................................................................................................................................................................................................................80
Camera and video camera ................................................................................................................................................................................................................ 83
Take a picture ................................................................................................................................................................................................................................................83
Pan a picture...................................................................................................................................................................................................................................................83
Zoom in to or out from a picture..................................................................................................................................................................................................................83
Record a video................................................................................................................................................................................................................................................83
Camera and video camera options ...........................................................................................................................................................................................................84
Camera and video camera shortcuts .........................................................................................................................................................................................................10
Camera and video camera troubleshooting ............................................................................................................................................................................................86
Media......................................................................................................................................................................................................................................................87
Transferring and downloading media files................................................................................................................................................................................................87
Playing media files and recording voice notes.........................................................................................................................................................................................89
Managing media files....................................................................................................................................................................................................................................91
Viewing pictures............................................................................................................................................................................................................................................94
Managing pictures........................................................................................................................................................................................................................................96
Media card and mass storage mode options.............................................................................................................................................................................................97
Media shortcuts...............................................................................................................................................................................................................................................11
Media troubleshooting.................................................................................................................................................................................................................................99
Browser.................................................................................................................................................................................................................................................101
Browser basics...............................................................................................................................................................................................................................................101
Browser bookmarks......................................................................................................................................................................................................................................104
Web feeds......................................................................................................................................................................................................................................................106
Browser options............................................................................................................................................................................................................................................108
Browser security.............................................................................................................................................................................................................................................111
Browser push..................................................................................................................................................................................................................................................113
Browser shortcuts............................................................................................................................................................................................................................................11
Browser troubleshooting..............................................................................................................................................................................................................................115
Date, time, and alarm.........................................................................................................................................................................................................................117
Set the date and time...................................................................................................................................................................................................................................117
Get the date and time from the wireless network automatically..........................................................................................................................................................117
Change what appears on the display when your device is charging....................................................................................................................................................117
Change the clock face..................................................................................................................................................................................................................................118
Display a second time zone.........................................................................................................................................................................................................................118
Turn on bedside clock mode........................................................................................................................................................................................................................118
Set options for bedside clock mode...........................................................................................................................................................................................................118
Turn on the alarm..........................................................................................................................................................................................................................................119
Silence the alarm..........................................................................................................................................................................................................................................119
Change alarm notification options.............................................................................................................................................................................................................119
Use the stopwatch........................................................................................................................................................................................................................................119
Set the timer..................................................................................................................................................................................................................................................119
Change timer notification options.............................................................................................................................................................................................................120
Date, time, and alarm troubleshooting.....................................................................................................................................................................................................120
Personal organizer..............................................................................................................................................................................................................................121
Contacts..........................................................................................................................................................................................................................................................121
Calendar.........................................................................................................................................................................................................................................................127
Tasks...............................................................................................................................................................................................................................................................135
Memos............................................................................................................................................................................................................................................................138
Categories.....................................................................................................................................................................................................................................................139
Calculator.......................................................................................................................................................................................................................................................141
Notification profiles..........................................................................................................................................................................................................................143
Notification basics.......................................................................................................................................................................................................................................143
LED notification............................................................................................................................................................................................................................................145
Custom notification.....................................................................................................................................................................................................................................146
Notification profile troubleshooting.........................................................................................................................................................................................................148
Typing..................................................................................................................................................................................................................................................149
Typing basics................................................................................................................................................................................................................................................149
Typing input methods..................................................................................................................................................................................................................................150
Spelling checker...........................................................................................................................................................................................................................................152
Custom dictionary........................................................................................................................................................................................................................................154
AutoText.........................................................................................................................................................................................................................................................155
Typing shortcuts..............................................................................................................................................................................................................................................12
Typing troubleshooting................................................................................................................................................................................................................................157
Language.............................................................................................................................................................................................................................................159
Change the display language....................................................................................................................................................................................................................159
Add a display language...............................................................................................................................................................................................................................159
Delete a display language..........................................................................................................................................................................................................................159
About typing input languages.....................................................................................................................................................................................................................151
Change the typing input language............................................................................................................................................................................................................151
Switch typing input methods......................................................................................................................................................................................................................151
Change the input options for SureType technology................................................................................................................................................................................151
Change the voice dialing language............................................................................................................................................................................................................20
Use a shortcut to switch typing input languages while you type........................................................................................................................................................160
Change the shortcut for switching typing input languages..................................................................................................................................................................161
Turn off the shortcut for switching typing input languages.................................................................................................................................................................. 161
Change the display options for contacts..................................................................................................................................................................................................126
Language troubleshooting..........................................................................................................................................................................................................................161
Display and keyboard.......................................................................................................................................................................................................................163
Backlighting..................................................................................................................................................................................................................................................163
Display options.............................................................................................................................................................................................................................................163
External display............................................................................................................................................................................................................................................165
Keyboard options.........................................................................................................................................................................................................................................166
Themes...........................................................................................................................................................................................................................................................167
Accessibility options...................................................................................................................................................................................................................................167
Display troubleshooting..............................................................................................................................................................................................................................168
Search..................................................................................................................................................................................................................................................169
Messages, attachments, and web pages..................................................................................................................................................................................................169
Organizer data...............................................................................................................................................................................................................................................171
Search shortcuts.............................................................................................................................................................................................................................................13
Synchronization..................................................................................................................................................................................................................................173
About synchronization.................................................................................................................................................................................................................................173
Reconcile email messages over the wireless network............................................................................................................................................................................173
Delete email messages over the wireless network..................................................................................................................................................................................173
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................174
Synchronize organizer data over the wireless network..........................................................................................................................................................................174
About synchronization conflicts.................................................................................................................................................................................................................174
Manage email reconciliation conflicts......................................................................................................................................................................................................174
Manage data synchronization conflicts....................................................................................................................................................................................................175
About backing up and restoring device data...........................................................................................................................................................................................175
Prerequisites: Restoring data over the wireless network......................................................................................................................................................................175
Delete all device data..................................................................................................................................................................................................................................175
Empty the deleted items folder on your computer from your device...................................................................................................................................................175
Synchronization troubleshooting...............................................................................................................................................................................................................176
Bluetooth technology........................................................................................................................................................................................................................179
Bluetooth technology basics......................................................................................................................................................................................................................179
Bluetooth technology options.....................................................................................................................................................................................................................181
Bluetooth technology troubleshooting.....................................................................................................................................................................................................184
GPS technology..................................................................................................................................................................................................................................187
About GPS technology.................................................................................................................................................................................................................................187
Get your GPS location.................................................................................................................................................................................................................................187
Turn off location aiding...............................................................................................................................................................................................................................187
GPS technology troubleshooting...............................................................................................................................................................................................................187
Maps.....................................................................................................................................................................................................................................................189
Map basics....................................................................................................................................................................................................................................................189
Navigation......................................................................................................................................................................................................................................................191
Maps bookmarks...........................................................................................................................................................................................................................................191
Map options..................................................................................................................................................................................................................................................192
Map shortcuts..................................................................................................................................................................................................................................................13
Maps troubleshooting.................................................................................................................................................................................................................................194
BlackBerry Messenger......................................................................................................................................................................................................................195
Contacts.........................................................................................................................................................................................................................................................195
Groups..........................................................................................................................................................................................................................................................196
Conversations...............................................................................................................................................................................................................................................197
Availability....................................................................................................................................................................................................................................................200
Applications.......................................................................................................................................................................................................................................203
Switch applications.....................................................................................................................................................................................................................................203
Add an application......................................................................................................................................................................................................................................203
View properties for an application............................................................................................................................................................................................................203
Delete a third-party application...............................................................................................................................................................................................................203
Receive a device password prompt before you add an application.....................................................................................................................................................203
View the size of an application database................................................................................................................................................................................................204
About upgrading the BlackBerry Device Software ...............................................................................................................................................................................204
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network....................................................................................................................204
Upgrade the BlackBerry Device Software ..............................................................................................................................................................................................204
Return to the previous version of the BlackBerry Device Software ....................................................................................................................................................205
Delete the previous version of the BlackBerry Device Software .........................................................................................................................................................205
Application troubleshooting......................................................................................................................................................................................................................205
Wireless network coverage..............................................................................................................................................................................................................207
Find information about wireless coverage indicators............................................................................................................................................................................207
Turn off a wireless connection ..................................................................................................................................................................................................................207
Network connection indicators.................................................................................................................................................................................................................207
Turn on wireless coverage notification.....................................................................................................................................................................................................145
About the preferred wireless network list...............................................................................................................................................................................................208
Add a wireless network to the preferred wireless network list............................................................................................................................................................208
Change the order of preferred wireless networks..................................................................................................................................................................................209
Delete a wireless network from the preferred wireless network list...................................................................................................................................................209
Turn off data service...................................................................................................................................................................................................................................209
About roaming..............................................................................................................................................................................................................................................210
Switch wireless networks manually...........................................................................................................................................................................................................210
Verify the status of network connections and services..........................................................................................................................................................................210
Wi-Fi connection settings..........................................................................................................................................................................................................................210
Advanced Wi-Fi connection settings.........................................................................................................................................................................................................213
UMA connection settings...........................................................................................................................................................................................................................216
Wireless network coverage troubleshooting............................................................................................................................................................................................216
Power, battery, and memory............................................................................................................................................................................................................219
Turn off your device.....................................................................................................................................................................................................................................219
Set your device to turn on and turn off automatically............................................................................................................................................................................219
Reset the device...........................................................................................................................................................................................................................................219
Check the battery power level....................................................................................................................................................................................................................219
Extend battery life........................................................................................................................................................................................................................................219
Format a media card ...................................................................................................................................................................................................................................98
View the amount of available memory.......................................................................................................................................................................................................98
Best practice: Optimizing your device performance..............................................................................................................................................................................220
SIM card...............................................................................................................................................................................................................................................223
About the SIM card phone book................................................................................................................................................................................................................223
Add a contact to your SIM card ................................................................................................................................................................................................................223
Copy contacts from your SIM card to your contact list..........................................................................................................................................................................223
Copy a contact from your contact list to your SIM card........................................................................................................................................................................223
Change a SIM card contact........................................................................................................................................................................................................................224
Delete a SIM card contact..........................................................................................................................................................................................................................224
Store SMS text messages on your SIM card..............................................................................................................................................................................................49
About SIM card security.............................................................................................................................................................................................................................224
Protect your SIM card with a PIN code....................................................................................................................................................................................................224
Change the SIM card PIN code.................................................................................................................................................................................................................225
Change the display name for a phone number.......................................................................................................................................................................................225
Security................................................................................................................................................................................................................................................227
Security basics..............................................................................................................................................................................................................................................227
Password keeper..........................................................................................................................................................................................................................................228
Encryption.....................................................................................................................................................................................................................................................230
Memory cleaning.........................................................................................................................................................................................................................................232
Certificates....................................................................................................................................................................................................................................................233
PGP keys......................................................................................................................................................................................................................................................239
Certificate servers.......................................................................................................................................................................................................................................244
Key stores.....................................................................................................................................................................................................................................................246
Smart cards...................................................................................................................................................................................................................................................248
Software tokens............................................................................................................................................................................................................................................251
VPN settings.................................................................................................................................................................................................................................................251
About security self-tests.............................................................................................................................................................................................................................253
Verify security software .............................................................................................................................................................................................................................253
Third-party application control.................................................................................................................................................................................................................253
Security troubleshooting............................................................................................................................................................................................................................256
Service books and diagnostic reports...........................................................................................................................................................................................259
Service books...............................................................................................................................................................................................................................................259
Diagnostic reports.......................................................................................................................................................................................................................................259
Wi-Fi diagnostic reports.............................................................................................................................................................................................................................261
BrickBreaker......................................................................................................................................................................................................................................263
About BrickBreaker.....................................................................................................................................................................................................................................263
BrickBreaker capsules.................................................................................................................................................................................................................................263
BrickBreaker scoring...................................................................................................................................................................................................................................264
Play BrickBreaker........................................................................................................................................................................................................................................264
Adjust the volume...........................................................................................................................................................................................................................................17
Set the paddle speed..................................................................................................................................................................................................................................264
Submit a score to the BrickBreaker high score web site.......................................................................................................................................................................264
Check the high scores on the BrickBreaker web site............................................................................................................................................................................265
Glossary..............................................................................................................................................................................................................................................267
Legal notice........................................................................................................................................................................................................................................ 273
User Guide
Shortcuts
8
Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release
the Alt key.
• To return to the Home screen or application list, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.
Phone shortcuts
• To answer a call, press the Send key.
• To send an incoming call to voice mail when the flip is closed, hold the Volume Down key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
• To set up speed dial for a contact, on the Home screen or in the phone application, hold the key that you would like to assign speed
dial to.
• To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key.
• To listen to a call using wired headphones, press the period (.) key. To stop listening to a call using wired headphones, press the period
(.) key again.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.
• To view your contact list in the phone application, hold the Send key.
• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.
Message shortcuts
In a message
• To reply to a message, press the exclamation point (!) key.
• To forward a message, press the period (.) key.
User Guide
Shortcuts
9
• To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press the comma (,) key.
• To view received messages, press the Alt key and 3.
• To view call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press 1.
• To move to the bottom of a message list, press 7.
• To move up a message, press 2.
• To move down a message, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.
Attachment shortcuts
• To search for text in an attachment, press Q.
In a spreadsheet
• To move to a specific cell, press A.
• To view the content of a cell, press the Space key.
• To switch worksheets, press O. Highlight a worksheet. Press the Enter key.
In a presentation
• To switch presentation views, press Z.
• To move to the next slide when viewing a presentation in slide view, press 6.
• To move to the previous slide when viewing a presentation in slide view, press 4.
Camera and video camera shortcuts
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture when the flip is open, press the Right Convenience key.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
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Shortcuts
10
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom in as much as possible to a picture, press 1.
• To zoom out from a picture as much as possible, press 7.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
Media shortcuts
• To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press 6.
• To play the previous song in a category, press 4.
• To play the next song in a playlist, press and hold the Volume Down key.
• To play the previous song in a playlist, press and hold the Volume Up key.
• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press
the Volume Up key four times quickly.
• To rotate a picture, press the comma (,) key.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To fit a picture to the screen size, press 1.
Browser shortcuts
• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To switch between Column view and Page view, press the at sign (@) key.
• To zoom in to a web page, press the comma (,) key.
• To zoom out from a web page, press the period (.) key.
• To turn on support for JavaScript, press the Symbol key.
• To move to a specific web page, press 5.
• To add a bookmark, press the question mark (?) key.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.
Navigate a web page
• To move up a screen, press 3.
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Shortcuts
11
• To move down a screen, press 9.
• To move to the top of a web page, press 1.
• To move to the bottom of a web page, press 7.
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press the period (.) key.
• To move to the next day, week, or month, press 9.
• To move to the previous day, week, or month, press 3.
• To move up an hour in Day view or Week view, press 2.
• To move down an hour in Day view or Week view, press 8.
• To move to the current date, press the exclamation point (!) key.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For
example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap input method.
• To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.
• To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters
as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that
you want to type. Press the Enter key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the
symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
User Guide
Shortcuts
12
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in an attachment, press Q.
• To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press Q.
Map shortcuts
• To zoom in to a map, press L.
• To zoom out from a map, press O.
• To move to the next direction on a route, press 6.
• To move to the previous direction on a route, press 4.
• To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q again.
• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking
information at the bottom of a map, press the Space key again.
User Guide
Shortcuts
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User Guide
Phone
14
Phone
Phone basics
Find your phone number
In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with
your BlackBerry® device, only your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
key.
To end the call, press the
key.
Related topics
Add a pause or a wait to a phone number, 121
Answer a second call
1. Press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current. Depending on your wireless service provider
and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
During a call, press the Mute key.
To turn off mute, press the Mute key again.
Place a call on hold
Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might
not be supported.
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
User Guide
Phone
15
Turn on the speakerphone
During a call, press the period (.) key.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see
the safety and product information booklet for your device.
To turn off the speakerphone, press the period (.) key again.
Related topics
Bluetooth technology, 179
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional
phone keypad.
• To type a number, press a number key.
• To type the first letter on a key, hold the Alt key. Press the letter key once.
• To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. On the Lock screen, press the Menu key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 30
User Guide
Phone
16
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a
headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a
video in the media application.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to
the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network
automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency
numbers.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries
that are part of the European Union).
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Menu key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
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Phone
17
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail
system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
User Guide
Phone
18
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