Boss B-570 User manual

TEC Thermal Printer

B-570 SERIES

Original Nov., 1993

(Revision Apr., 1994)

PRINTED IN JAPAN

Maintenance Manual

Document No. EM18-33010A

EM18-33010A

TABLE OF CONTENTS

1. UNPACKING ...................................................................................................... 1- 1

1.1 Procedures.................................................................................................. 1- 1

1.2 Checks ........................................................................................................ 1- 1

2. MAJOR UNIT REPLACEMENT.......................................................................... 2- 1

2.1 REPLACING THE PS UNIT, I/F PC BOARD AND CPU PC BOARD ......... 2- 2

2.2 REPLACING THE STEPPING MOTOR...................................................... 2- 4

2.3 REPLACING THE RIBBON MOTORS........................................................ 2- 5

2.4 REPLACING THE TAKE-UP MOTOR ........................................................ 2- 5

2.5 REPLACING THE SOLENOID.................................................................... 2- 7

2.6 REPLACING THE PRINT HEAD ................................................................ 2- 8

2.7 REPLACING THE PLATEN AND FEED ROLLER..................................... 2-11

2.8 REPLACING THE PAPER SENSOR......................................................... 2-13

2.9 REPLACING THE RIBBON BACK TENSION BLOCK .............................. 2-13

2.10REPLACING THE PINCH ROLLER SHAFT ASS’Y .................................. 2-14

2.11CORRECTING SKEW PRINTING ............................................................. 2-16

3. INSTALLATION PROCEDURE FOR THE OPTIONAL EQUIPMENT................ 3- 1

3.1 HIGH SPEED PC INTERFACE BOARD (B-4800-PC-QM)......................... 3- 1

3.2 CUTTER MODULE (B-4205-QM) ............................................................... 3- 3

3.3 MEMORY MODULE.................................................................................... 3- 5

3.4 FANFOLD PAPER GUIDE MODULE (B-4905-FF-QM).............................. 3- 7

4. MECHANISM DESCRIPTIONS.......................................................................... 4- 1

4.1 CUTTER DRIVE (CUT MODE) ................................................................... 4- 1

4.2 HARNESS WIRING .................................................................................... 4- 2

5. TROUBLESHOOTING........................................................................................ 5- 1

6. DIAG. TEST OPERATION.................................................................................. 6- 1

7. PROGRAM DOWN LOAD .................................................................................. 7- 1

7.1 FLOPPY DISK............................................................................................. 7- 1

7.2 SETUP ........................................................................................................ 7- 1

7.3 DOWN LOAD PROCEDURE ...................................................................... 7- 2

7.4 ERROR CODE............................................................................................ 7- 3

(Revision Date Feb. 01 ’96)

Page

CAUTION:

1. This manual may not be copied in whole or in part without prior written permission of

TOSHIBA TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local Authorized Service representative with regard to any queries you

may have in this manual.

by TOSHIBA TEC CORPORATION

570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN

1-1

EM18-33010A

1. UNPACKING

1.2 CHECKS

1) Check for any damage or scratches on the machine.

2) Confirm that none of the accessories are missing.

NOTE: Keep the carton and side pads for later transport.

Carton

Thermal Printer

Side Pad (L)

Power Cord

Owner’s Manual

Side Pad (R)

Fig. 1-1

1. UNPACKING

1.1 PROCEDURE

1) Open the carton.

2) Unpack the accessories from the carton.

3) Unpack the side pad (L)/(R) and the printer from the carton.

4) Place the printer on a level surface.

(Revision Date Sep. 14 ’95)

1.1 Procedure

Supply

Holder

Head Cleaner

Unpacking

Procedure

Rewinder

Guide Plate

Rear Pad

2-1

EM18-33010A

2. MAJOR UNIT REPLACEMENT

CAUTION: 1) Lubrication:During parts replacement

2) Kinds of oil:FLOIL G-488: 1 Kg can. (Part No. 19454906001).

NOTE: Instructions to remove the top cover and left side cover are omitted from each removal/

installation procedure provided below.

■ Lubrication

WARNING!

Disconnect power cord before replacing important parts.

Any machine is generally in its best condition when delivered; therefore, it is necessary to try to keep

this condition. Unexpected failure occurs due to lack of oil, debris or dust. To keep its best condition,

periodically clean the machine and apply proper kinds of oil to each part in which lubrication is

needed.

Although the frequency of lubrication varies according to how much the machine is used, at least it

is necessary to lubricate before the machine becomes dry. It is also necessary to wipe off excessive

oil as it collects dirt.

(Revision Date Dec. 09, ’94)

2. MAJOR UNIT REPLACEMENT

Fig. 2-1

2. MAJOR UNIT REPLACEMENT

CAUTION:

1. NEVER separate the ribbon motors from the attaching plate (bracket), because doing so will

change their adjustment. (See Fig. 2-8)

2. NEVER remove the two screws painted red on the side of the print block. (See Fig. 2-13)

3. NEVER remove the four screws on the side of the print block. (See Fig. 2-13)

4. NEVER remove the four screws painted red fixing the right plate and reinforcing plate.

(See Fig. 2-16) However, the machine with a serial number of 4T x x x x x x or later is not equipped

with the red screws because of the change in the right plate shape.

5. NEVER remove unmentioned screws because doing so will change their adjustment.

1) Turn the power off.

2) Open the top cover to remove the four FL-3x5 screws. Slide the top cover to the left to release the

damper and remove the top cover.

3) Remove the seven screws (FL-4x5 and B-4x5) to remove the left side cover.

4) Disconnect the FAN motor connector from the PS unit.

CAUTION: Do not spray the inside of the printer with lubricants. Unsuitable oil can damage

the mechanism.

Top Cover

Screw (FL-4x5)

Screw (B-4x5)

FAN Motor

Left Side Cover

Screw (FL-3x5)

Damper

2-2

EM18-33010A

2. MAJOR UNIT REPLACEMENT

3) Disconnect the 13 connectors from the CPU PC board.

4) Remove the six screws (SM-3x6B, SM-3x6C) to detach the CPU PC board from the printer.

(Revision Date Oct. 14, ’94)

2.1 REPLACING THE PS UNIT, I/F PC BOARD AND CPU PC BOARD

CAUTION:

Replace only with same type and ratings of fuse for continued protection against risk of fire.

1) Remove the three FL-4x6 screws and disconnect the two connectors to detach the PS unit.

2) Remove the FL-3x5 screw and the four locking supports to remove the I/F PC board.

Fig. 2-2

5) Replace the PS unit, I/F PC board and CPU PC board. Insert the connectors correctly and install

in the reverse order of removal above. Do not mount the left side cover and top cover.

Fig. 2-3

PS Unit

Screw (FL-4x6)

Screw (FL-3x5)

I/F PC Board

Screw (FL-4x6)

Connector

Locking Support

Screw (SM-3x6B)

CPU PC Board

Connector

Screw (SM-3x6B)

Connector

I/F Connector

Screw (SM-3x6C)

Screw (SM-3x6B)

Connector

2-3

EM18-33010A

2. MAJOR UNIT REPLACEMENT

CAUTION:

Be careful when replacing the CPU PC board, since a non-resettable counter (IC12) is installed on

this board. (Refer to Section 6.2.1 Maintenance Counter Printing.)

If this counter should be reset, replace IC12.

Fig. 2-4

Fig. 2-5

2.1 REPLACING THE PS UNIT, I/F PC BOARD AND CPU PC BOARD

6) Adjust the ribbon end sensor.

Use the following Ribbons; TTM-78 (Maker: Fujicopian)

1 Set the ribbon so that the ribbon end sensor

can detect the ribbon. Turn the power on.

2 Turn the VR2 so that the voltage between Pin

1 (GND) and Pin 7 of CN10 is 3.0 ± 0.2 V with

an oscilloscope.

3 Turn the power off and mount the left side

cover and top cover.

7) Adjust the black mark sensor.

As the black mark sensor is adjusted by key entries in system mode, refer to page 6-39 for the

adjustment procedure.

8) Adjust the feed gap sensor.

As the feed gap sensor is adjusted by key entries in system mode, refer to page 6-40 for the

adjustment procedure.

CN7

CN8

RA9

CN9

RA10

RA11

VR1 VR2

IC30

IC16

110

CN10

Range : 1V / 0.2 m sec.

Voltage

3.0

0.2V

VR2

GND

2-4

EM18-33010A

2. MAJOR UNIT REPLACEMENT

4) When replacing the stepping motor, place the platen belt first then the feed roller belt around the

pinion gear so that the partition is positioned between two belts. Hold down the stepping motor at

3.5 kg ± 300 g force and secure it so that the belts have no slack or disengagament.

5) Reassemble in the reverse order of removal.

Fig. 2-6

2.2 REPLACING THE STEPPING MOTOR

1) Remove the two black screws to detach the front plate, remove the two FL-4x6 screws to detach the

belt cover.

2) Unclamp and disconnect the connector from CN14 on the CPU PC board.

3) Remove the two SM-4x8B screws, loosen the two belts from the pinion gear, and remove the

stepping motor.

Fig. 2-7

Black Screw

Front Plate

Belt Cover

Screw (FL-4x6)

CPU PC Board

CN14

PS Unit

Stepping Motor

Clamp

Partition

Pinion Gear

Feed Roller Belt

Screw (SM-4x8B)

Platen Belt

2-5

EM18-33010A

2. MAJOR UNIT REPLACEMENT

2) Replace the ribbon motors, then align the dowels to attach the ribbon motors. Reassemble in the

reverse order of removal.

2.4 REPLACING THE TAKE-UP MOTOR

NOTE: The following procedure can be employed without removing the top cover and left side cover.

1) Remove the four FL-3x5 screws to detach the motor cover.

2) Remove the connector for the rewind full sensor (LED).

3) Disconnect the connector from the CN1 on the PWM PC board and remove the two FL-3x5 screws

to detach the take-up motor.

Fig. 2-9

Fig. 2-8

2.3 REPLACING THE RIBBON MORTORS

2.3 REPLACING THE RIBBON MOTORS

CAUTION:

NEVER separate the ribbon motors from the attaching plate because doing so will change their

adjustment.

1) Disconnect the connector and remove the two SM-3x5B screws to detach the ribbon motors.

CAUTION:

NEVER separate the take-up motor from the bracket because doing so will change the adjustment.

4) Replace the take-up motor, then align the dowels to attach the motor cover and rewind full sensor

(Tr).

Dowels

FLOIL G-488

Attaching Plate

Ribbon Motor

Screw (SM-3x5B)

Connector (Black)

Connector (Red)

Screw (SM-3x5B)

Ribbon Motor

Attaching Plate

FLOIL G-488

Connector (CN1)

Screw (FL-3x5)

Motor Cover

Screw (FL-3x5)

Connector

Take-up Motor

Bracket

PWM PC Board

FLOIL

2-6

EM18-33010A

2. MAJOR UNIT REPLACEMENT

Fig. 2-10

2.5 REPLACING THE SOLENOID

NOTE: The following procedure can be employed without removing the top cover and left side cover.

1) Before removing the ribbon stopper, check its attaching direction for later installation. Remove the

ribbon stopper from the ribbon shaft on which the ribbon is wound.

2) Remove the two SM-4x8B screws, disconnect the connector CN1 on the RSV PC board to detach

the solenoid unit.

3) Remove the two SM-3x5B screws and disconnect the CN2 connector on the RSV PC board to detach

the solenoid.

Fig. 2-11

Ribbon Shaft

Ribbon Stopper

Print Block

RSV PC Board

CN2 (2 pin)

Connector CN1 (3 pin)

Solenoid Attaching Plate

Screw (SM-4x8B)

Solenoid

Connector CN2 (2 pin)

RSV PC Board

Screw (SM-3x5B)

Solenoid Attaching Plate

2-7

EM18-33010A

2. MAJOR UNIT REPLACEMENT

2.5 REPLACING THE SOLENOID

NOTE: Make sure to remove any dust that appears during removal or installation because it may affect

the print quality.

4) Replace the solenoid and attach it to the solenoid attaching plate.

5) Assemble the solenoid unit so that the head up link engages the spring pin.

Fig. 2-12

CAUTION:

Take care to orient the screws so that they are vertically aligned with the solenoid attaching plate.

6) Reassemble in the reverse order of removal.

Head Up Link

Spring Pin

Solenoid

2-8

EM18-33010A

2. MAJOR UNIT REPLACEMENT

Fig. 2-13

(Revision Date Feb. 01, ’96)

2.6 REPLACING THE PRINT HEAD

CAUTION:

1. NEVER touch the element when handling the print head.

2. NEVER touch the connector pins to avoid a breakdown of the print head by static electricity.

3. NEVER remove the two screws painted red on the side of the print block.

4. NEVER remove the four screws on the side of the print block.

5. NEVER remove the print block, otherwise it requires the adjustment of the position when

reassembling.

NOTE: The following procedure can be employed without removing the top cover and the left side cover.

2.6.1 Old type print head

1) Turn the head lever clockwise to lower the print head. Remove the two SM-4x8B screws.

2) Turn the head lever counter clockwise and disconnect the two connectors to detach the print

head from the print block.

3) Replace the print head, connect the connectors and install it in the print block.

4) Turn the head lever clockwise. Push the print head and secure it temporarily.

Follow the procedure on the next page.

Screw (SM-4x8B)

Screws

(NEVER remove these screws.)

Screws painted red

(NEVER remove these screws.)

Connector

Print Block

Print Head

Connector

Head Lever

2-9

EM18-33010A

2. MAJOR UNIT REPLACEMENT

Strip Shaft

Fig. 2-14

(Revision Date Feb. 01, ’96)

2.6 REPLACING THE PRINT HEAD

■ Adjusting the print head position

1 Fit the jig in the platen and strip shaft.

2 Press the jig at an angle of 45° until it is sung against the print head. Then secure the print head.

3 Remove the jig.

4 Refer to page 6-43 and clear the maintenance counter.

5 Refer to page 6-31 and perform test print.

NOTE: Use caution to prevent damage to the element during adjustment of the print head.

Platen

Ceramic

Print Head

Platen

Strip Shaft

Jig

2-10

EM18-33010A

2. MAJOR UNIT REPLACEMENT

Fig. 2-15

2.6.2 New type print head

1) Turn the head lever clockwise to lower the print head. Remove the two SM-4x8B screws.

2) Turn the head lever counterclockwise and disconnect the two connectors to detach the print

head from the print block.

(Revision Date Feb. 01, ’96)

2.6 REPLACING THE PRINT HEAD

NOTE:NEVER loosen screws other than two SM-4x8B.

3) Replace the print head and connect the connectors.

4) Align the two holes A in the middle of the print head with the print head position adjusting pins

provided in the print block and fit the print head into the print block.

5) Turn the head lever clockwise and secure the print head with screws in the holes B .

■ Adjusting the print head position

When print tone becomes light from using special paper with improper print head position, please

follow the procedure below and adjust the print head position.

NOTE:

Never loosen screws C unless print position fine adjustment is required because they have been

adjusted properly. Doing so will change the adjustment.

Screw (SM-4x8B)

Screws

(NEVER remove these screws.)

Screws painted red

(NEVER remove these screws.)

Connector

Print Block

A

Connector

B

Print Head

2-11

EM18-33010A

2. MAJOR UNIT REPLACEMENT

Fig. 2-17

2.6 REPLACING THE PRINT HEAD

2.7 REPLACING THE PLATEN AND FEED ROLLER

1) Remove the front plate and belt cover. (See Fig. 2-6.)

2) Turn the head lever counterclockwise, then release the ribbon shaft holder plate.

Fig. 2-16

(1) Loosen the screws c securing the print head position adjusting pin.

(2) Loosen the screws b one by one, slightly move the print head backward or forward, and then

tighten the screws b and c . Ensure that the print head is parallel to the platen. If not, print

tone will be uneven.

(3) Make a test print and if necessary, repeat Step 2) until the printer prints properly.

CAUTION:

1. NEVER remove the four screws painted red fixing the right plate and reinforcing plate.

(See Fig. 2-16)

2. The pinch roller belt assembled inside the printer does not need to be replaced because it

receives less load.

Print Head Bracket

Print Head

b (securing the print head)

c (securing the adjusting pin)

A

(Print Head Position

Adjusting Pin)

cb

E-ring (M3)

Hold Shaft

Ribbon Shaft Holder Plate

Head Lever

2-12

EM18-33010A

2. MAJOR UNIT REPLACEMENT

3) Disconnect the connector for the strip sensor (LED).

4) Remove the six screws (FL-4x6, B-4x12 and P-3x12) to detach the right plate ass’y.

NOTE: The machine with a serial number of 4T x x x x x x or later is not equipped with the red screws

because of the change in the right plate shape.

5) Loosen the two screws (SM-4x8B) fixing the stepping motor to loosen the platen belt and feed roller

belt.

6) Remove the platen belt to detach the platen. Remove the feed roller belt to detach the feed roller.

7) Remove both bearings from the platen or feed roller.

8) Replace the platen and feed roller, put on the belt and assemble it with the printer. The longer belt

is the platen belt.

9) Attach the right plate.

10) Hold down the stepping motor and secure it so that the belts have no slack or disengagement.

11) Reassemble in the reverse order of removal.

Fig. 2-18

Fig. 2-19

(Revision Date Sep. 29, ‘95)

2.7 REPLACING THE PLATEN AND FEED ROLLER

Connector

Strip Sensor (LED)

Screw (P-3x12)

Screw (B-4x12)

Right Plate

Screw (B-4x12)

Screw (FL-4x6)

Screws painted red

(NEVER remove these screws.)

Feed Roller Belt

Holder

Feed Roller (Gray)

Holder

Platen (Black)

Holder

Platen Belt

2-13

EM18-33010A

2. MAJOR UNIT REPLACEMENT

5) Replace the paper sensor and reassemble in the reverse order of removal.

6) After replacing the paper sensor, refer to page 6-32/6-33 and adjust the voltage.

2.9 REPLACING THE RIBBON BACK TENSION BLOCK

1) Turn the head lever counterclockwise, then release the ribbon shaft holder plate.

2) Remove the M3 E-ring and the two M3 washers to remove the ribbon back tension block. At this time,

remove the back tension stopper and ribbon back tension washer from the ribbon back tension block.

Fig. 2-20

Fig. 2-21

2.8 REPLACING THE PAPER SENSOR

NOTE: Turn the knob until the paper sensor reaches full forward.

1) Disconnent the connector for the strip sensor (LED) to remove right plate ass’y.

(See Figs. 2-17 and 2-18.)

2) Disconnect the connectors for the paper sensor.

3) Remove M1.5 E-ring, M3 washer and paper sensor unit.

4) Remove M1.5 E-ring, turn the knob counter clockwise, then remove the paper sensor.

3) Replace the back tension block and reassemble in the reverse order of removal.

Paper Sensor

Sensor Shaft

Knob

E-ring (M3)

Washer (M3)

Connector (2 pin)

Connector (4 pin)

Ribbon Back Tension Washer

Back Tension Stopper

Ribbon Back Tension Block

E-ring (M3)

Washer (M3)

2-14

EM18-33010A

2. MAJOR UNIT REPLACEMENT

(Revision Date Sep. 29, ’95)

2.10 REPLACING THE PINCH ROLLER SHAFT ASS’Y

1) Turn the head lever to position 3 , and release the ribbon shaft holder plate.

2) Remove the black screw to detach the media guide plate.

3) Remove the SM-4x8B screw to detach the spring plate.

4) Remove the six B-4x12 screws to detach the pinch roller cover.

5) Remove the E-5 E-ring to loosen the pinch roller belt, and remove the pinch roller shaft ass’y.

6) After replacing the pinch roller shaft ass’y, make the following adjustment while you reassemble the

pinch roller shaft ass’y in the reverse order of removal.

Fig. 2-22

Fig. 2-23

B

Media Sensor

Black Screw

(HAA-0004001)

B

Media Guide Plate

Printer Block Base

1.5 mm~2.5 mm

SM-4x8B

Spring Plate

B-4x12

E-5

Pinch Roller Belt

Pinch Roller Cover

Pinch Roller Shaft Ass’y

W-8

Pinch Roller Cover

2-15

EM18-33010A

2. MAJOR UNIT REPLACEMENT

(Revision Date Sep. 29, ’95)

2.10 REPLACING THE PINCH ROLLER SHAFT ASS’Y

■ Adjustment

1. Install the pinch roller unit so it parallels the base. If it does not, change the engaging position of the

pinch roller belt and the pulley.

Fig. 2-24

Fig. 2-25

2. Attach the jig to the platen, feed roller and pinch roller shaft as shown in the figure below.

Then attach the pinch roller cover to the pinch roller frame with the three B-4x12 screws.

Then secure the pinch roller frame with the three B-4x12 screws.

NOTES:1. Replace the platen and the feed roller prior to attaching the jig.

2. Attach the jig while the pinch roller frame is tentatively attached to the main frame with the

B-4x12 screws. Secure the pinch roller cover to the pinch roller frame with the three B-4x12

screws, then tighten the other side of the screws.

3. The flat top of the pinch roller frame must be installed in parallel to bosses on the printer

frame.

Check

1 Check if excessive load is applied to the jig after the above NOTE 2.

(For example, check if the pinch roller frame moves when the jig is removed.)

2 Check that there is no gap caused by a slant shaft between the pinch roller and the feed

roller when the pinch roller is lowered.

Pinch Roller Belt

Pinch Roller

Unit

Pulley

Pinch Roller Cover

B-4x12 (6 screws)

Jig

Base

2-16

EM18-33010A

2. MAJOR UNIT REPLACEMENT

Fig. 2-27

(Revision Date Sep. 29, ’95)

2.10 REPLACING THE PINCH ROLLER SHAFT ASS’Y

2.11CORRECTING SKEW PRINTING

● If media still skews after adjusting the pinch roller shaft ass’y with the jig, follow the procedure below

to correct the skew problem.

1. Check if the media skews right or left.

2. Loosen the B-4x12 screw to move the pinch roller cover to the front or rear of the printer depending

on the skew direction.

3. Turn the head lever clockwise to lock the pinch roller shaft ass’y. Attach the spring plate to the pinch

roller frame with the two SM-4x8B screws, pushing the spring plate toward the rear of the printer.

NOTE: Check that the pinch roller shaft ass’y moves up and down smoothly when turning the head

lever clockwise and counterclockwise.

4. Install the media guide plate to the printer so there is a 1.5 to 2.5 mm gap between the media guide

plate and the printer block base.

When the media skews right, move the pinch roller cover to the front.

When the media skews left, move the pinch roller cover to the rear.

● If a paper skew problem should occur when using rolls would with labels facing outside after

completing the modification, adjust the paper guide as follows.

* In case the label skews to the right side of the print head, move the guide downward.

* In case the label skews to the left side of the print head, move the guide upward.

Fig. 2-28

Fig. 2-26

Front

Rear

SM-4x8B

Pinch Roller Frame

Pinch Roller Shaft Ass’y

Spring Plate

Guide Plate

3-1

EM18-33010A

3. INSTALLATION PROCEDURE FOR THE OPTIONAL EQUIPMENT

3. INSTALLATION PROCEDURE FOR THE OPTIONAL

EQUIPMENT

3.1 HIGH SPEED PC INTERFACE BOARD (B-4800-PC-QM)

WARNING!

Make sure to unplug the power cord before installing the optional equipment.

3.1 HIGH SPEED PC INTERFACE BOARD (B-4800-PC-QM)

The high speed PC interface board can be used together with the IBM PC-AT or its compatible machine

only.

1. Remove the top cover and left side cover. (See Fig. 2-1.)

2. Remove the two FL-3x5 screws to detach the blind plate.

3. Pass the printer cable through the opening.

4. Fasten the ground wire of the printer cable to the CPU PC board at the upper right with the SM-3x6B

screw securing the CPU PC board.

5. Attach the two locking supports to the main frame plate. Install the BPE PC board aligning with the

connector (CN15) and locking supports.

Fig. 3-1

Description

BPE PC board

BPC PC board

Printer cable

Cable support

Q’ty/Unit

1

Q’ty/Unit

2

1

Description

Locking support

Program diskette

Owner’s Manual

Ground Wire

Main Frame Plate

Screw (SM-3x6B)

Locking Supports

Connector (CN15)

Opening

Blind Plate

Screw (FL-3x5)

Printer Cabel

CPU PC Board

BPE PC Board

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