TROJAN
MY SPACE MY TIME
®
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HOME
FITNESS
SOUTH AFRICA’S
SINCE
1981
CAUTION
READ ALL PRECAUTIONS AND
INSTRUCTIONS IN THIS MANUAL
BEFORE USING THIS EQUIPMENT
KEEP THIS MANUAL FOR
FUTURE REFERENCE
1 YEAR
warranty
CALL
0861 876526
0 861 TROJA N
RECUMBENT 200
BIKE
RECUMBENT BIKE 200 CARE
INSTRUCTIONS AND ASSEMBLY MANUAL
INDEX PAGE
1. SAFETY INSTRUCTIONS 3
2. PRE ASSEMBLY CHECK LIST 4
3. HARDWARE LIST 5
4. ASSEMBLY STEPS 6
5. COMPUTER FUNCTIONS 9
6. OPERATIONAL INSTRUCTIONS 10
7. STORAGE 11
8. FITNESS TIPS & TECHNIQUES 12
9. CONDITIONING GUIDELINES 13
10. WARM -UP AND COOL-DOWN 14
11. FREQUENTLY ASKED QUESTIONS 15
12. PARTS LIST 16
13. EXPLODED DRAWING 17
14. TROJAN 1 YEAR LIMITED WARRANTY 18
15. TROJAN REPAIRS PROCEDURE 20
10118M-3
1. SAFETY INSTRUCTIONS
WARNING :
To reduce the risk of serious injury, read the following safety instructions before using the RECUMBENT BIKE 200 200
IMPORTANT: THIS UNIT IS INTENDED FOR HOUSEHOLD USE ONLY
1. Use the RECUMBENT BIKE 200 only on a level surface
2. Keep children and pets away from this equipment at all times.
3. The RECUMBENT BIKE 200 should not be used by persons weighing more than 100 kgs
4. The RECUMBENT BIKE 200 should be used by only one person at a time.
5. Be careful to maintain your balance while using, mounting, dismounting, folding, unfolding or assembling the
RECUMBENT BIKE 200. Loss of balance may result in a fall and serious bodily injury.
6. Use the RECUMBENT BIKE 200 only as described in the manual.
7. Before using this equipment to exercise, always do stretching exercises to properly warm up.
8. Always make sure all bolts and nuts are tightened prior to each use.
9. If dizziness, nausea, chest pains, or any other abnormal symptoms are experienced while using this equipment, STOP
the workout at once. CONSULT A PHYSICIAN IMMEDIATELY.
10. Never operate the RECUMBENT BIKE 200 if it is damaged or if it is not working properly.
11. Handicapped individuals should have medical approval and close supervision when using the
RECUMBENT BIKE 200
WARNING
Before starting any exercise or conditioning program you should consult with your personal physician to see if you
require a complete physical exam. This is especially important if you are over the age of 35, have never exercised before,
are pregnant, or suffer from any illness.
10118M-4
2. PRE ASSEMBLY CHECK LIST
Thank you for choosing the TROJAN RECUMBENT 200. We take great pride in producing this quality product and hope
it will provide many hours of quality exercise to make you feel better, look better and enjoy life to its fullest.
Yes, it is a proven fact that a regular exercise program can improve your physical and mental health. Too often, our busy
lifestyles limit our time and opportunity to exercise. The TROJAN RECUMBENT 200 provides a convenient and simple
method to begin your assault on getting your body in shape and achieving a healthier lifestyle.
Before reading further, please familiarise yourself with the parts that are labelled.
Read this manual carefully before using the TROJAN RECUMBENT 200.
HAND PULSE SENSOR
HEIGHT ADJUSTING KNOB
BACK REST
SEAT
HANDLES
TENSION
CONTROL
LEFT PEDAL
WHEEL
REAR STABILISER
FRONT STABILISER
10118M-5
3. HARDWARE LIST
This chart is provided to help identify the hardware used in the assembley process. Place the washers, the end
of the bolts, or screws on the circles to check for the correct diameter. Use the small scale to check the length
of the bolts and screws.
The length of all bolts and screws except those with at heads are measured from below the
head to the end of the bolt or screw, Flat head bolts and screws are measured from the top
of the head to the end of the bolt or screw.
NOTICE
All hardware is already attached to the parts. After unpacking the unit, make sure that you have all the
following items noted on the parts list.
PART No. DESCRIPTION QTY
A1 Carriage Bolt (M8 x 1.25 x 60 mm) 4
C9 Carriage Bolt (M8 x 1.25 x 85 mm) 1
F14-1 Screw, Round Head (M5 x 0.8 x 10mm) 2
C5 Bolt, Hex Head (M8 x 1.25 x 20mm) 4
C2/C12 Bolt, Hex Head (M8 x 1.25 x 40mm) 4
A5 Acorn Nut (M8 x 1.25) 4
A3/C13 Arc Washer (M8) 6
C3/C6/C10 Washer (M8) 7
HARDWARE IDENTIFICATION CHART
10118M-6
4. ASSEMBLY STEPS
Place all parts from the box in a cleared area and position them on the floor in front of you. Remove all packing materials
from your area and place them back into the box. Do not dispose of the packing materials until assembly is completed.
Read each step carefully before beginning.
STEP 01
There is a “R” decal on one end of the Front Stabiliser (06), the one with the Moving Wheels. Attach the Front Stabiliser
(06) to the Main Frame (01) with the wheels facing the front and the “R” decal end at the right side, then secure with
2pc Carriage Bolts (M8X1.25X60MM) (A1), 2pc Arc Washers (M8) (A3), and 2pc Acorn Nuts (M8X1.25) (A5).
STEP 02
Attach the Rear Stabiliser (07) onto the Rear Frame with 2pc Carriage Bolts (M8X1.25X60MM) (A1), 2pc Arc Washers (M8) (A3),
and 2pc Acorn Nuts (M8x1.25) (A5).
Note: you can adjust the levelling caps (A7) on the Rear Stabiliser (07) to keep the bikes stable.
STEP 03
Fit the Pull Pin (F17) by inserting the pin into the hole in the Rear Frame (05).
10118M-7
STEP 04
Attach the Seat (C4) onto the Seat Frame (02)
with 4pc Hex Bolts (M8x1.25x20mm) (C5) and 4pc
Washers (M8) (C6).
STEP 05
Attach the Back Support (04) onto the Seat Frame
(02) by sliding the slots in the end of the Back Sup-
port (04) onto the pegs on the Seat Frame (02) and
securing with 1pc Carriage Bolt (M8x1.25x85mm)
(C9), 1pc Sleeve Tube (C15), 1pc Washer (M8) (C10),
and 1pc Locking Knob (C11).
STEP 06
Unscrew the Hex Bolts (M8x40mm) (C12), Arc
Washer (M8) (C13) from the Seat Frame (03). Then
attach the Handrail (03) onto the Seat Frame (02)
and secure with Hex Bolts (M8x40mm) (C12), Arc
Washer (M8) (C13).
STEP 07
Pull the Adjustment Knob (F16), then insert the
SEAT FRAME (02) into the Main Frame (01) and
secure with the Adjustment Knob (F16).
NOTE:
1. It may be necessary to unscrew the Adjustment
Knob (F16) slightly to insert the Seat Frame (02).
2. Make sure that the pin on the Adjustment Knob
(F16) is inserted into one of the holes in the Seat
Frame (02).
3. The Adjustment Knob (F16) should be screwed in
tight to make the Seat Frame (02) fit securely in the
Main Frame (01).
Recheck
all bolts and nuts are
tightened securely
before using the machine
10118M-8
STEP 08
Thread the Pedals (F18L/F18R) onto the Crank (F9).
STEP 09
Swing up the Consol Bracket (09) to the proper position. Run the
connection wire on the Consol (F14) through the hole in the Consol Bracket (09). Then attach the Consol (F14) onto
the Consol Bracket (09) with Round Head Screws (M5x0.8x10mm) (F14-1). Plug the
Sensor Wire (F12) to the connection wire of the Consol (F14).
F14-1
10118M-9
POWER ON: Start pedalling or press any button.
POWER OFF: Automatic shut off after 3 minutes
of inactivity.
FUNCTION BUTTONS:
MODE: Press and release to select the function
to be displayed on the screen.
RESET: Press the button and hold it down for two
seconds to reset all functions to zero.
FUNCTIONS:
SCAN: Automatically scans SPEED, DISTANCE, TIME, and CALORIE in sequence with
a change every five seconds. Press and release the MODE button until the arrow on the
display points to “SCAN”.
SPEED: Displays the current speed, from zero to 999.9 km/Hr.
DISTANCE: Displays distance, from the time the Consol is turned on, to 999.9 km.
TIME: Displays the time, from 1 sec. to 99:59 minutes.
CALORIE: Displays the calorie consumption, from zero to 999.9 Kcal.
The calorie readout is an estimate for an average user. It should be used only as a com-
parison between workouts on this unit.
PULSE: Displays your heart rate (heart beats/min). When beginning your work out, put
both hands on the pulse sensors, and after a few seconds your heart rate will be dis-
played on the LCD window. To obtain an accurate measurement, please keep both hands
on the sensors during workout.
NOTE: The consol will shut off automatically after 3 minutes of inactivity. All function
values will be kept. Push the RESET button to reset the functions to zero.
HOW TO INSTALL AND REPLACE BATTERIES:
1. Open the Battery Door on the back of the Consol.
2. The Consol operates with two AA batteries (included).
Refer to the illustration to install or replace
the batteries.
NOTE:
1. Do not mix a new battery with an old battery.
2. Use the same type of battery. Do not mix an alkaline
battery with another type of battery.
3. Rechargeable batteries are not recommended.
5. COMPUTER FUNCTIONS
10118M-10
SEAT ADJUSTMENT
Correct seat adjustment is important.
1. Loosen and pull the Adjustment Knob (F16), then slide the Seat Frame
(02) to adjust the seat. Release and tighten the Adjustment Knob (F16)
after adjusting the seat to a new position.
2. Sit on the seat and place your feet on the pedals. You should be able
to move through a complete pedal stroke without locking your knees or
shifting your hips on the seat. The seat is too close to the pedals if you have
more than a slight bend in your knees at the bottom of the pedal stroke.
The seat is too far from the pedals if you have to completely straighten
your knees at the bottom of the pedal stroke. Refer to the illustration.
CAUTION:
1. Do not attempt to adjust the seat while you are on the RECUMBENT
200 BIKE.
2. Always tighten the Adjustment Knob (F16) after adjusting the seat to a
new position.
LOAD ADJUSTMENT
To increase the load, turn the Tension Knob (F15) clockwise.
To decrease the load, turn the Tension Knob (F15) counterclockwise.
6. OPERATIONAL INSTRUCTIONS
MAINTENANCE
The safety and integrity designed into the RECUMBENT 200 BIKE can only be maintained when the RECUMBENT 200
BIKE is regularly examined for damage and wear. Special attention should be given to the following:
1. Adjust the RECUMBENT 200 BIKE Tension Knob and verify that the Magnetic System provides tension. The Magnetic
System should provide many years of use.
2. It is the sole responsibility of the user/owner to ensure that regular maintenance is performed.
3. Verify that all nuts and bolts are present and properly tightened. Replace missing nuts and bolts. Tighten loose nuts and
bolts.
4. Worn or damaged components must be replaced immediately or the RECUMBENT 200 BIKE removed from service
until the repair is made.
5. Keep your RECUMBENT 200 BIKE clean by wiping with an absorbent cloth after use.
F16
F15
10118M-11
7. STORAGE
1. Store the RECUMBENT 200 BIKE in a clean dry place.
2. The RECUMBENT 200 BIKE has a pair of Moving Wheels built into the Front Stabiliser (06) at the front. Grasp the
Handrail (03), tip the RECUMBENT 200 BIKE forward slowly and roll into or out of the storage area.
3. To avoid damage to the Consol (F14), remove the batteries before storing the RECUMBENT 200 BIKE for one year or
longer.
4. Follow the illustrated process below to fold the RECUMBENT 200 BIKE.
A: Loosen the Locking Knob (C11). Lift up the Back Support (04) and fold it forward. Tighten the Locking Knob (C11)
after folding.
B: Remove the Pull Pin (F17) from the Rear Frame (05). Fold the Rear Frame (05) towards to the Main Frame (01) and
lock it in the folded position with the Pull Pin (F17).
NOTE: Make sure the Pull Pin (F17) goes through the holes at both sides of the Rear Frame (05) and the ring on the
Main Frame (01).
NOTE: If you unfold the RECUMBENT 200 BIKE from the folded position as shown in illustration C, the seat height and
the angle of the Consol (F14) will remain as you have them adjusted for your workout. You can fold your
RECUMBENT 200 BIKE even smaller by following Step C; however your seat height and Consol angle will need to be
re-adjusted before your next workout.
C. Loosen and pull the Adjustment Knob (F16), then lower the Seat Frame (02) to the lowest position. Lock the Seat
Frame (02) in position by releasing and re-tightening the Adjustment Knob (F16). Swing the Consol (F14) down toward
the floor as shown in illustration D.
10118M-12
AEROBIC EXERCISE
Aerobic exercise is any sustained activity that sends oxygen to your muscles via your heart and lungs. Aerobic exercise
improves the fitness of your lungs and heart - your body’s most important muscle. Aerobic exercise fitness is promoted
by any activity that uses your large muscles (arms, legs, or buttock, for example). Your heart beats quickly and you breathe
deeply. An aerobic exercise should be part of your entire exercise routine.
WEIGHT TRAINING
Along with aerobic exercising which helps get rid of and keep off the excess fat that our bodies can store, weight train-
ing is an essential part of the exercise routine process. Weight training helps tone, build and strengthen muscle. If you
are working above your target zone, you may want to do a lesser amount of reps. And as always consult your physician
before beginning any exercise program.
MUSCLE CHART
CYCLE
The exercise routine that is performed on the cycle will develop the lower body muscle group as well as condition the
circulatory system and provide a good aerobic workout . These muscle groups are highlighted on the muscle chart below.
8. FITNESS TIPS AND TECHNIQUES
9. CONDITIONING GUIDELINES
How you begin your exercise program depends on your physical condition. If you have been inactive for several years, or
are severely overweight, you must start slowly and increase your time on the equipment; a few minutes per workout.
Initially, you may be able to exercise only for a few minutes in your target zone, however, your aerobic fitness will improve
over the next six to eight weeks. Don’t be discouraged if it takes longer. It’s important to work at your own pace. Ulti-
mately, you’ll be able to exercise continuously for 30 minutes. The better your aerobic fitness, the harder you will have to
work to stay in your target zone. Please remember these essentials :
• Have your doctor review your training and diet programs to advise you of a workout routine you should adopt.
• Begin your training program slowly with realistic goals that have been set by you and your doctor.
• Monitor your pulse frequently. Establish your target heart rate based on your age and condition.
• Set up your equipment on a at, even surface at least 3 feet from walls and furniture.
EXERCISE INTENSITY
To maximize the benefits of exercising, it is important to exercise with the
proper intensity. The proper intensity level can be found by using your heart
rate as a guide. For effective aerobic exercise, your heart rate should be
maintained at a level between 65% and 85% of your maximum heart rate
as you exercise. This is known as your target zone. You can find your target
zone in the table below.
During the first few months of your exercise program, keep your heart rate near the low end of your target zone as you
exercise. After a few months, your heart rate can be increased gradually until it is near the middle of your target zone as
you exercise.
To measure your heart rate, stop exercising but continue moving your legs or walking around and place two fingers on
your wrist. Take a six-second heartbeat count and multiply the results by 10 to find your heart rate. For example, if your
six-second heartbeat count is 14, your heart rate is 140 beats per minute. (A six-seconds count is used because your
heart rate will drop rapidly when you stop exercising.)
Adjust the intensity of your exercise until your
heart rate is at the proper level.
For more information on dieting and
training visit www.trojanhealth.co.za
10118M-13
1
2
3
4
5
10118M-14
10. WARM-UP AND COOL-DOWN
WORKOUT GUIDELINES
Each workout should include the following three parts:
A warm-up, consisting of 5 to 10 minutes of stretching and light exercise. A proper warm-up increases your body tem-
perature, heart rate, and circulation in preparation for exercise.
Training zone exercise, consisting of 20 to 30 minutes of exercising with your heart rate in your training zone. (Note:
During the first few weeks of your exercise program, do not keep your heart rate in your training zone for longer than
20 minutes.)
A cool-down, with 5 to 10 minutes of stretching. This will increase the flexibility of your muscles and will help to prevent
post-exercise problems.
EXERCISE FREQUENCY
To maintain or improve your condition, plan three workouts each week, with at least one day of rest between workouts.
After a few months of regular exercise, you may complete up to five workouts each week, if desired. Remember, the key
to success is make exercise a regular and enjoyable part of your everyday life.
SUGGESTED STRETCHES
The correct form for several basic stretches is shown at the right. Move slowly as you
stretch, never bounce.
1. Toe Touch Stretch
Stand with your knees bent slightly and slowly bend forward from your hips. Allow
your back and shoulders to relax as you reach down toward your toes as far as pos-
sible. Hold for 15 counts, then relax. Repeat 3 times. Stretches: Hamstrings, back of
knees and back.
2. Hamstring Stretch
Sit with one leg extended. Bring the sole of the opposite foot toward you and rest it
against the inner thigh of your extended leg. Reach toward your toes as far as pos-
sible. Hold for 15 counts, then relax. Repeat 3 times for each leg. Stretches: Ham-
strings, lower back and groin.
3. Calf/Achilles Stretch
With one leg in front of the other, reach forward and place your hands against a
wall. Keep your back leg straight and your back foot flat on the floor. Bend your
front leg, lean forward and move your hips toward the wall. Hold for 15 counts, then
relax. Repeat 3 times for each leg. To cause further stretching of the achilles tendons,
bend your back leg as well. Stretches: Calves, achilles tendons and ankles.
4. Quadriceps Stretch
With one hand against a wall for balance, reach back and grasp one foot with your
other hand. Bring your heel as close to your buttocks as possible. Hold for 15 counts,
then relax. Repeat 3 times for each leg. Stretches: Quadriceps and hip muscles.
5. Inner Thigh Stretch
Sit with the soles of your feet together and your knees outward. Pull your feet
toward your groin area as far as possible. Hold for 15 counts, then relax. Repeat 3
times. Stretches: Quadriceps and hip muscles.
For more information on dieting and training visit www.trojanhealth.co.za
10118M-15
11. FREQUENTLY ASKED QUESTIONS
Q1. My computer consol is not working
1. Check your batteries are still in working condition
Q2. My LCD is dim
1. Check if unit is in direct sunlight, move if neccessary.
If display does not improve, please contact 0861 876 526
Q3. My seat is not moving freely
1. Check that it has been assembled correctly.
2. Lightly lubricate the seat from where it attaches to the Main Frame with any common household lubricant.
Q4. The consol cannot read the hand pulse signal
1. The hand pulse sensors will not operate correctly if your skin is extremely dry. Moisten your hands and try again.
2. Avoid moving your hands while exercising and hold the hands pulse sensors firmly while exercising. If you do
move your hands while exercising, give the computer a few seconds to resample and display your correct heart pulse rate.
3. Clean the hand pulse sensors to ensure good contact between your body and the pulse sensor.
If the error persists, please contact 0861 876 526
10118M-16
12. PARTS LIST
DIAGRAM# PART NAME SPECIFICATION QTY
A Front Stabiliser parts
A1 Carriage Bolt M8*60mm 4
A2 Bolt, Hex Head M6*47mm 2
A3 Arc Washer 8*20 4
A4 Nylock Nut M6x1 2
A5 Acorn Nut M8x1.25 4
A6 Endcap 50mm 2
A7 Levelling Cap 50 2
A8 Moving wheel 23*32 2
B Fly Wheel parts
B1 Bolt, Hex head M8*20 1
B2 Key 1
B3 Washer 8.5*22*2t
B4 Wave Washer 20*26*0.3 1
B5 Spring Washer 8 1
B6 C ring 20 1
B7 Bearing 6004ZZ 2
B8 Small wheel w/ shaft 1
B9 Magnetic Flywheel 180 1
C Seat parts
C1 Back cushion 350*300*50t 1
C2 Bolt, hex head M8*40 2
C3 Washer 8.5*16*1.5
C4 Seat 250*350*50t
C5 Bolt, Hex head M8*20 4
C6 Washer 8.5*16*1.5 4
C7 Foam grip 23*5t*520 2
C8 Dome plug 25*1.5T 2
C9 Carriage Bolt M8*85 1
C10 Washer 8.5*16*1.5 1
C11 Locking knob M838*18 1
C12 Bolt, Hex head M8*40 2
C13 Arc washer 8.5*16*1.5 2
C14 Rectangular plug 30*60*1.5T 3
C15 Sleeve tube 8*12*10mm 1
D Idler arm Assembly
D1 Washer 8.5*16*1.5 1
D2 Washer 10*19*1 1
D3 Nylock nut M8 1
D4 Nylock nut M10 1
D5 Nut M6 1
DIAGRAM# PART NAME SPECIFICATION QTY
D Idler arm Assembly
D6 Bolt, Round head M6*15 1
D7 Idler Arm 8
D8 Spring 0.8*8.5*35*13 1
D9 Tension spring 3.2*18*96 1
D10 Bearing 608ZZ 2
D11 C ring 8mm 2
D12 Magnetic brake 1
E Chain cover parts
E1 Screw, Round head M4*20 6
E2 Ring cap 1
E3 Left chain cover 301 1
E4 Right chain cover 301 1
F Main frame parts
F1 Bolt, Hex head M10*110 1
F2 Screw, Round head M3*10 2
F3 washer 10*25*1 2
F4 Plastic washer 8*20 4
F5 Nylock nut M10 1
F6 Nut M8 CP 4
F7 Screw, round head M5*15 1
F8 Inside Bearing Collar 1
F9 Crank 1
F10 V-Ribbed Belt J5-270 1
F11 Pulley 200 1
F12 Sensor Wire 500MM 1
F13 Magnet 18 1
F14 Computer KH8802 1
F14-1 Screw, Round head M5*10 2
F15 Tension Knob 50black tube 290+28 1
F16 Adjustment knob 56*80*(M16*24)*(8*10
)UCP1
F17 Pull pin 10*110 1
F18 Pedal JD-335A
1L/1R
F19 Protection Pad
1
F20 Bushing 50
1
F21 Grommet plug 12
1
F22 Square plug 25*25*1.5T
1
F23 Oval plug 20*40
2
F24 Bolt, Hex head M8*50
1
F25 washer 8.5*16*1.5
2
F26 Plastic washer 19*8.5*2.5t
2
F27 Nylock nut M8
1
Welded Frame parts
01 Main frame 1
02 Seat frame 1
03 Handrail 1
04 Back support 1
05 Rear Frame 1
06 Front stabiliser 1
07 Rear stabiliser 1
08 Fixing tube 2
09 Meter bracket 1
10118M-17
13. EXPLODED DRAWING
10118M-18
14. TROJAN 1 YEAR LIMITED WARRANTY
Masstores (Pty)Ltd (“the Supplier”) hereby provides a limited warranty to the original purchaser of this product (“the
Consumer”) that this product will be free of manufacturing defects in materials and workmanship which under normal,
personal, family or household use (commercial use expressly excluded) manifest themselves within the following stipu-
lated periods from the date of purchase:
Exclusions
The warranty does not include and will not be construed to cover products damaged as a result of disaster, misuse,
commercial use, use not in accordance with the written instructions included with the product, abuse, and/or any
non-authorized modification of the product. It also does not cover replacement of the light bulbs and other expendables.
All demo models carry a 3 month warranty.
Waiver
The warranty provided herein and the obligations of the Supplier are in lieu of, and the Customer waives, all other war-
ranties, guarantees, conditions or liabilities, express or implied, arising by law or otherwise, including without limitation, any
obligation of the Supplier in respect of any injury , loss or damage (direct, indirect or consequential) arising out of the
use of, or inability to use, this product and whether or not occasioned by the Supplier’s negligence or any act or omission
on its part.
Claims under 1 Year Limited Warranty
Within 7 days of purchase:
The faulty product will be exchanged (provided that the product is in its original packaging with all accessories).
After 7 days but within 3 months of purchase:
The Supplier may in its sole discretion either replace or repair the product.
After 3 months but within 1 year of purchase:
The Supplier may in its sole discretion either replace or repair the product. The following shall not be covered:
• Treadmills: Running Decks, Running Belts, and Rubber Arm covers
• Exercise Bikes/Spinners: Pedals, Cranks, Seats and Rubber Arm covers
• Cross Trainers/ Ellipticals/ Steppers: Foot Rests, Cranks, Shocks, and Rubber/Foam Arm covers
• Home Gyms: Pulleys, Cables, Seats and Padding
• Trampolines: Springs, Mats, and Covers
• Rowers: Rowing Strap / Rope / Arms, Pulling Handle, Grip, Moveable Seat
• Vibration Trainers. Platform /Rubber arm cover/ resistance bands.
Parts not mentioned in the above, are covered under warranty within the 1st year of purchase
10118M-19
Proof of Purchase
Any claim in terms of the warranty must be supported by a proof of purchase or a warranty number.
Warranty numbers can be issued through contacting our call centre on 0861 Trojan (0861 876 526),
or online at www.trojanhealth.co.za. If such proof is not available, then notwithstanding anything to the
contrary herein, the service agent’s prevailing charges for services/repairs including call-out and/or spares will
be payable by the Consumer upon collection or delivery of the repaired product.
The Consumer does not need to return the product to the store.
The Consumer shall phone the Trojan hotline on 0861 Trojan (0861 876 526) and the Supplier’s authorized agent will
at its discretion either repair the item at the Consumer’s residence or collect and repair the item at their premises.
During the warranty period the product may only be serviced and/or repaired by the Supplier’s duly
authorized agent(s).
Masstores (Pty) Ltd
16 Peltier Drive, Sunninghill
Sandton, Johannesburg, South Africa
10118M-20
15. TROJAN REPAIRS PROCEDURE
1. Procedure for repairs
Should you experience any faults or breakdowns on your Trojan equipment, please adhere to the following procedure
to have the fault rectified speedily and professionally.
• Do not return the product to the store*
• Call 0861 Trojan (0861 876526) to log the faulty product (under warranty or out of warranty)
• The operator or technical advisor will try identify the fault, and will book a service team call out.
• The service team will endeavour to x the problem in your home on an agreed date and time.
• Only if the fault cannot be repaired in the convenience of your home, will the service team take the
faulty product back to the service centre.
• Items repaired in our service centre will be returned to your home on an agreed date and time.
* Note:
Should you live in an outlying area, it may be neccessary to return the product to the store nearest to you.Our service
operator will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
• Any items still under warranty will be repaired free of charge, as long as it complies with the terms and
conditions of the warranty. (refer to “warranties” section in this manual)
• Any items that need to be repaired that are NOT covered in the warranty will be for the consumer’s
expense. A quote for the repair/replacement of these items will be provided to the consumer for
approval prior to repairs being conducted.
2.2 Out of Warranty
• Any items that need to be repaired once the warranty has expired will be for the consumer’s expense
including call out fees. A quote for the repair/replacement of these items will be provided to the
consumer for approval prior to repairs being conducted.
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