Intermec EasyCoder PD41 User manual

EasyCoder PD41
Intermec
Brand
Intermec
Model
EasyCoder PD41
Category
Label printers
Type
User manual

This manual is also suitable for

EasyCoder®
PD41/PD42 Printer
Service Manual
EasyCoder®
PD41/PD42 Printer
Service Manual
ii EasyCoder PD41/PD42 Printer Service Manual
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to operate and
service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose
without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior notice and do
not represent a commitment on the part of Intermec Technologies Corporation.
© 2007-2008 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser,
Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, INCA (under license), i-gistics, Intellitag, Intellitag
Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan,
Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks
or registered trademarks of Intermec Technologies Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Other trademarks or registered trademarks. For example,
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United
States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
(www.openssl.org).
This product includes cryptographic software written by Eric Young (EA[email protected]).
This product uses Regex++, Index software during its operational phases. The owner of Regex++ has granted
use of the software to anyone provided such use is accompanied by the following copyright and permission
notice:
Regex++, Index. (Version 3.31, 16th Dec 2001)
Copyright © 1998-2001 Dr John Maddock
Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is
hereby granted without fee, provided that the above copyright notice appear in all copies and that both that
copyright notice and this permission notice appear in supporting documentation. Dr John Maddock makes no
representations about the suitability of this software for any purpose. It is provided "as is" without express or
implied warranty.
Contents
EasyCoder PD41/PD42 Printer Service Manual iii
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Safety Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Sicherheitsübersicht . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Nicht alleine Reparaturen oder Einstellungen durchführen . . . . . . . . . . . vii
Erste Hilfe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Wiederbelebung . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Stromführende Geräte. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Web Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Service Location Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Other Copyright Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
1
Troubleshooting the PD41/PD42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Error Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
No Reaction at Power Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2
Models and Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3
Replacing Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Front Panels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Front Panel (PD41) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Front Panel (PD42) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Bottom Right Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Console PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Side Panels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Right-Hand Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Left-Hand Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Chassis Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Rear Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Media Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Media Supply Post . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Contents
iv EasyCoder PD41/PD42 Printer Service Manual
Transfer Ribbon Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Ribbon Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Ribbon Module Belt. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Ribbon Supply and Rewind Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Replacing the Ribbon Core Spring Blade. . . . . . . . . . . . . . . . . . . . . . . . . 37
Adjusting Ribbon Tension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ribbon Out Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ink Position Knob . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Print Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Print Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Motor, Pulleys, and Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Platen Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Media Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Label Gap Sensor Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Headlift Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Printhead Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Extending the Life of the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Adjusting the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Rewinder Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing the Rewinder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Label Taken Sensor (LTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Installing the Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Clearing Media Jams in Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Schematics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replacing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Circuits Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Main Board, Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Main Board, Components and Reference Points. . . . . . . . . . . . . . . . . . . . . . . . . . 72
Selected Test Points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4
Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Communication Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
USB Serial Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
USB Host Interface (PD42 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Parallel IEEE1284 Interface (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Contents
EasyCoder PD41/PD42 Printer Service Manual v
Installing the Parallel IEEE1284 Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Schematics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
EasyLAN Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Installing the EasyLAN Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Schematics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Contents
vi EasyCoder PD41/PD42 Printer Service Manual
Before You Begin
EasyCoder PD41/PD42 Printer Service Manual vii
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Summary
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can be
damaged if you do not follow the safety warnings and cautions.
Do Not Repair or Adjust Alone
Do not repair or adjust energized equipment alone under any
circumstances. Someone capable of providing first aid must always be
present for your safety.
First Aid
Always obtain first aid or medical attention immediately after an injury.
Never neglect an injury, no matter how slight it seems.
Resuscitation
Begin resuscitation immediately if someone is injured and stops breathing.
Any delay could result in death. To work on or near high voltage, you
should be familiar with approved industrial first aid methods.
Energized Equipment
Never work on energized equipment unless authorized by a responsible
authority. Energized electrical equipment is dangerous. Electrical shock
from energized equipment can cause death. If you must perform
authorized emergency work on energized equipment, be sure that you
comply strictly with approved safety regulations.
Sicherheitsübersicht
Ihre Sicherheit ist äußerst wichtig. Lesen und befolgen Sie alle Warn- und
Vorsichtshinweise in diesem Dokument, bevor Sie Intermec-Geräte
verwenden und betreiben. Falls die Sicherheitswarnungen und
Vorsichtshinweise nicht befolgt werden, kann es zu ernsthaften
Verletzungen sowie Geräteschäden und Datenverlusten kommen.
Nicht alleine Reparaturen oder Einstellungen durchführen
Reparieren oder justieren Sie niemals alleine stromführende Geräte. Aus
Sicherheitsgründen muss eine zweite Person anwesend sein, die erste Hilfe
leisten kann.
Before You Begin
viii EasyCoder PD41/PD42 Printer Service Manual
Erste Hilfe
Nach einer Verletzung unverzüglich erste Hilfe oder medizinische
Betreuung aufsuchen. Verletzungen dürfen nicht vernachlässigt werden,
auch wenn sie noch so unbedeutend erscheinen.
Wiederbelebung
Wiederbelebungsversuche müssen unverzüglich eingeleitet werden, falls
jemand verletzt wird und die Atmung aussetzt. Verzögerungen können zum
Tod führen. Bei Arbeiten an oder in der Nähe von Hochspannung müssen
Ihnen die zugelassenen Erste-Hilfe-Methoden vertraut sein.
Stromführende Geräte
Niemals an stromführenden Geräten arbeiten, es sei denn Sie wurden von
einer verantwortlichen Stelle dazu berechtigt. Stromführende Geräte sind
gefährlich. Stromschläge durch stromführende Geräte können zu tödlichen
Verletzungen führen. Falls zugelassene Notreparaturen an stromführenden
Geräten vorgenommen werden müssen, ist darauf zu achten, dass die
genehmigten Sicherheitsvorschriften strikt eingehalten werden.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can be
damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand dangers, warnings,
cautions, and notes that are in this document. You may also see icons that
tell you when to follow ESD procedures and when to take special
precautions for handling optical parts.
A warning alerts you of an operating procedure, practice, condition, or
statement that must be strictly observed to avoid death or serious injury
to the persons working on the equipment.
Warnung: Ein Warnhinweis macht Sie auf ein Betriebsverfahren, eine
Praktik, einen Zustand oder eine Anweisung aufmerksam, die genaue-
stens befolgt werden muss, um schwere oder tödliche Verletzungen der
an den Maschinen arbeitenden Personen zu vermeiden.
A caution alerts you to an operating procedure, practice, condition, or
statement that must be strictly observed to prevent equipment damage
or destruction, or corruption or loss of data.
Vorsicht: Ein Vorsichtshinweis macht Sie auf ein Betriebsverfahren,
eine Praktik, einen Zustand oder eine Anweisung aufmerksam, die
genauestens befolgt werden muss, um Schäden oder eine Zerstörung
der Maschine bzw. die Zerstörung oder den Verlust von Daten zu ver-
meiden.
Before You Begin
EasyCoder PD41/PD42 Printer Service Manual ix
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the Intermec
web site at www.intermec.com and click Support > Returns and Repairs >
Warranty.
Disclaimer of warranties: The sample code included in this document is
presented for reference only. The code does not necessarily represent
complete, tested programs. The code is provided “as is with all faults.” All
warranties are expressly disclaimed, including the implied warranties of
merchantability and fitness for a particular purpose.
Web Support
Visit the Intermec web site at www.intermec.com to download our current
manuals (in PDF). To order printed versions of the Intermec manuals,
contact your local Intermec representative or distributor.
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to review
technical information or to request technical support for your Intermec
product.
This icon appears at the beginning of any procedure in this manual that
could cause you to touch components (such as printed circuit boards)
that are susceptible to damage from electrostatic discharge (ESD).
When you see this icon, you must follow standard ESD guidelines to
avoid damaging the equipment you are servicing.
Because finger oils can impede the performance of scanner parts and
dissolve the reflective coating of the plastic mirrors, always wear finger
cots or non-powdered latex gloves when handling optical parts.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Before You Begin
x EasyCoder PD41/PD42 Printer Service Manual
Outside the U.S.A. and Canada, contact your local Intermec representative.
To search for your local representative, from the Intermec web site, click
About Us > Contact Us.
Service Location Support
For the most current listing of service locations, click Support > Returns
and Repairs > Repair Locations.
For technical support in South Korea, use the after service locations listed
below:
AWOO Systems
102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: +82-31-436-1191
E-mail: [email protected]
IN Information System PTD LTD
6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
E-mail: jmy[email protected] or korlim@gw.idif.co.kr
Telephone Support
Services Description
In the USA and Canada
call 1-800-755-5505 and
choose this option
Order Intermec
products
• Place an order.
• Ask about an existing order.
1 and then choose 2
Order Intermec media Order printer labels and ribbons. 1 and then choose 1
Order spare parts Order spare parts. 1 or 2 and then choose 4
Technical Support Talk to technical support about
your Intermec product.
2 and then choose 2
Service • Get a return authorization
number for authorized service
center repair.
• Request an on-site repair
technician.
2 and then choose 1
Service contracts • Ask about an existing contract.
•Renew a contract.
• Inquire about repair billing or
other service invoicing
questions.
1 or 2 and then choose 3
Before You Begin
EasyCoder PD41/PD42 Printer Service Manual xi
Who Should Read This Manual
This document is written for the person who is responsible for installing,
configuring, and maintaining the EasyCoder PD41/PD42 printer.
This document provides you with information about the features of the
EasyCoder PD41/PD42 printer, and how to install, configure, operate,
maintain, and troubleshoot it.
Before you work with the EasyCoder PD41/PD42 printer, you should be
familiar with your network and general networking terms, such as IP
address.
Related Documents
This table contains a list of related Intermec documents and their part
numbers.
The Intermec web site at www.intermec.com contains our documents (as
PDF files) that you can download for free.
To download documents
1 Visit the Intermec web site at www.intermec.com.
2 Click Support > Manuals.
3 In the Select a Product field, choose the product whose documentation
you want to download.
To order printed versions of the Intermec manuals, contact your local
Intermec representative or distributor.
Other Copyright Information
Microsoft, Windows, and the Windows logo are registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Table
Document Title Part Number
EasyCoder PD41 User’s Guide 1-960652-xx
EasyCoder PD42 User’s Guide 934-009-xxx
Intermec Fingerprint Command Reference Manual 937-005-xxx
Intermec Printer Language (IPL) Command Reference Manual 937-007-xxx
Intermec Fingerprint Developer’s Guide 934-019-xxx
Intermec Printer Language (IPL) Developer’s Guide 934-013-xxx
Before You Begin
xii EasyCoder PD41/PD42 Printer Service Manual
EasyCoder PD41/PD42 Printer Service Manual 1
1
Troubleshooting the PD41/
PD42
This chapter describes how to troubleshoot the EasyCoder PD41/PD42
printer and how to identify and replace faulty parts. Do not attempt to
repair the power supply or any circuit boards.
Chapter 1 — Troubleshooting the PD41/PD42
2 EasyCoder PD41/PD42 Printer Service Manual
Error Handling
The EasyCoder PD41/PD42 printer communicates errors to the user via
the red Error LED and the blue Ready-to-Work LED on the front panel.
When an error condition occurs, these two will be turned on or flash
depending on the cause of the error. On the PD42, additional error
information is communicated through the display.
LEDs and the Print button
When all errors have been cleared, the Error LED is turned off, the error
message disappears from the display and the Ready-to-Work indicator is
turned back on.
Display Error Messages (Blue Ready-to-Work LED Blinks)
Error Symbol Error Message Solution
Printhead lifted Lower printhead.
Maintenance The printer is upgrading its firmware. Wait for it to complete the task.
IP link error Check if the network cable has been unplugged
Press feed not done Press Feed( ) or Testfeed( )
Test
Chapter 1 — Troubleshooting the PD41/PD42
EasyCoder PD41/PD42 Printer Service Manual 3
Label not taken. Printing has been halted because a label is obstructing the LTS sensor. Remove
label to resume printing.
LSS too high, LSS
too low.
These errors can occur when you run a testfeed without any media installed, or if
you have incorrect media settings.
Load the printer with media, restart the printer in Test mode and select the
appropriate media type.
For more information, see the EasyCoder PD42 User’s Guide (P/N 934-009-xxx)
IP Configuration
Error.
The printer is trying to acquire an IP address from the network.
Wait for it to complete the task.
Display Error Messages (Blue Ready-to-Work LED Blinks) (continued)
Error Symbol Error Message Solution
Display Error Messages (Error LED Blinks)
Error Symbol Error Message Solution
Field out of label. You are attempting to print in an area that extends beyond the “print window.” For
more information, see the EasyCoder PD42 User’s Guide (P/N 934-009-xxx)
Out of media. Load media in printer. See the EasyCoder PD42 User’s Guide (P/N 934-009-xxx)
Ribbon empty. Load transfer ribbon. See the EasyCoder PD42 User’s Guide (P/N 934-009-xxx).
This error could also occur if you have just switched to direct thermal media, and
the printer is expecting ribbon to be loaded. If this is the case, change Paper Type
in Setup.
Label not found. The printer does not find a label gap or black mark.
• Go into Setup mode and verify that the label length parameter is correct.
• Verify that the Media type settings are correct. This error can occur if you are,
for instance, using continuous media but your media settings are set to labels
with gaps.
Printhead hot. The printhead is overheated and needs to cool down.Wait for printing to be
resumed automatically.
Testfeed not done. Press Testfeed ( ).
Cutter not found. A cut-command has been sent but the printer cannot find the cutter. Check that
the cutter is installed properly.
Cutter not
responding.
Check that the cutter is installed properly.
Test
Chapter 1 — Troubleshooting the PD41/PD42
4 EasyCoder PD41/PD42 Printer Service Manual
Other Printer Operation Problems
Problem Solution Refer to
The Power control lamp does not
light up when the printer is started
and there is no response when the
print button is pushed.
• Check the power outlet and power cord
• Check the power switch and cables to
power module
• Check the switching power module and
the cables to the main board
• Check the main board and cable to the
panel module
• Check the console board
“No Reaction at Power Up” on
page 6
Error LED is turned on (solid light) • Check if printer is out of media or ribbon
• Check that the printhead is closed and
locked
• Check if media is jammed/tangled up
• Check if label gap sensor is blocked by
media
• Check cutter, if any
“Cutter” on page 61
Error LED is turned on (flashing
light)
• Check for bad software setting
Error LED is off, but Ready-to-
Work LED is flashing.
• Check that the printhead is closed and
locked
Printing started, but nothing is
printed on the label
• Check if media is placed upside down or if
media is not suitable for the application
• Check if the ink-coated side of the transfer
ribbons faces the media
• Select the correct media and print type
• Check that the printhead is properly
connected to the print mechanism
• Check that the printhead cables are
properly connected to the main board
•Check the main board
When printing, label is jammed or
tangled up
• Clear the media jam, and if label is stuck
on thermal printhead, remove it using a
soft cloth soaked with isopropyl alcohol or
a cleaning card.
User’s Guide
Chapter 1 — Troubleshooting the PD41/PD42
EasyCoder PD41/PD42 Printer Service Manual 5
When printing, part of the print
image was not printed along the
feed direction.
• Check for ribbon wrinkles and creases
• Check if thermal printhead needs cleaning
• Check if the printhead is damaged
• Check printhead balance
• Check if application program has errors
• Check if power supply is working
“Power Supply” on page 63
Printout not in desired position • Check for bad settings in the application.
• Check if label gap sensor is disturbed by
media, dust, or incorrectly loaded transfer
ribbon
• Check lateral position of label gap sensor
• Calibrate label gap sensor in Autoadjust
Mode
• Check label gap sensor for faults or bad
connection
• Check the edge guide and media guides
• Check the media
• Check if the platen roller needs cleaning
or replacing
Fingerprint Command Reference
Manual (P/N 937-005-xxx)
“” on page 9
User’s Guide
“” on page 9
“Media Supply Post” on page 32
and “Media Guides” on page 46
“” on page 9
“Platen Module” on page 44
When printing, page skipping
occurs
• Do a Test Feed or Check Media Settings
• Check if label gap sensor is disturbed by
media or dust
User’s Guide
“” on page 9
Weak printout • Check density setting
• Check if thermal printhead needs cleaning
• Check printhead pressure
• Check printhead dot line position
User’s Guide
User’s Guide
“Printhead Module” on page 49
Uneven darkness across media path • Check printhead balance “Printhead Module” on page 49
When using cutter, label was not cut
straight
• Check if media is loaded correctly User’s Guide
When using cutter, label was not cut
successfully
• Check if media is loaded correctly
• Check that media thickness does not
exceed 250 μm (9.8 mils)
User’s Guide
When using cutter, label could not
feed or abnormal cutting occurs
• Check if cutter is installed properly
• Check if paper feed rods are sticky. Clean
if necessary using isopropyl alcohol.
“Installing the Cutter” on page 62
When using Label Taken Sensor,
abnormal function occurs
• Check if LTS sensor is working
• Check if media is loaded properly
“Label Taken Sensor (LTS)” on
page 59
User’s Guide
Other Printer Operation Problems (continued)
Problem Solution Refer to
Chapter 1 — Troubleshooting the PD41/PD42
6 EasyCoder PD41/PD42 Printer Service Manual
No Reaction at Power Up
The electronics compartment contains wires and components with
dangerous voltage (up to 380V). Always switch off the power and
unplug the power cord before you remove the cover over the electronics
compartment!
Im Elektronikfach gibt es Kabel und Komponenten, die hohe
Spannungen (bis zu 380 V) führen. Immer die Stromversorgung
abschalten und das Netzkabel abziehen, bevor die Abdeckung des
Elektronikfachs abgenommen wird!
Printer Problems at Power Up
Problem Solution Refer to
Error during printing • Check if the printer is out of media or
transfer ribbon
• Check that the printhead lever is closed
and locked
• If the printhead is closed and locked, but
the problem persists, the headlift sensor
may be out of order. Check connection to
P34 on the main board. Check headlift
microswitch.
• Check if media is jammed/tangled up.
Clear the jam and reload. Clean parts that
may have been exposed to the media’s
adhesive using isopropyl alcohol or a
cleaning card.
• Check the light path between the upper
and lower parts of the label gap sensor to
see if it is obstructed by dust, adhesive, or
stuck labels. Clean using isopropyl alcohol
or a cleaning card.
• Recalibrate the sensors by running a
testfeed.
“Headlift Sensor” on page 48
No printing due to software error • Check to see if a bad command was sent
to the printer via Fingerprint or direct
protocol
• Check the Fingerprint application or the
last issued instruction in Direct Protocol
Fingerprint Command Reference
Manual (P/N 937-005-xxx
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Intermec EasyCoder PD41 User manual

EasyCoder PD41
Intermec
Brand
Intermec
Model
EasyCoder PD41
Category
Label printers
Type
User manual
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