Avaya SIP Software for 1200 Series User manual

Category
IP phones
Type
User manual
SIP Software for Avaya 1200 Series IP
Deskphones-Administration
Release 4.4
NN43170-601
Issue 06.04 Standard
March 2015
©
2015 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves
the right to make changes and corrections to the information in this
document without the obligation to notify any person or organization
of such changes.
Documentation disclaimer
“Documentation” means information published by Avaya in varying
mediums which may include product information, operating
instructions and performance specifications that Avaya may generally
make available to users of its products and Hosted Services.
Documentation does not include marketing materials. Avaya shall not
be responsible for any modifications, additions, or deletions to the
original published version of documentation unless such
modifications, additions, or deletions were performed by Avaya. End
User agrees to indemnify and hold harmless Avaya, Avaya's agents,
servants and employees against all claims, lawsuits, demands and
judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation, to the
extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked
websites referenced within this site or documentation provided by
Avaya. Avaya is not responsible for the accuracy of any information,
statement or content provided on these sites and does not
necessarily endorse the products, services, or information described
or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked
pages.
Warranty
Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website:
http://support.avaya.com or such successor site as
designated by Avaya. Please note that if You acquired the product(s)
from an authorized Avaya Channel Partner outside of the United
States and Canada, the warranty is provided to You by said Avaya
Channel Partner and not by Avaya.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE,
HTTP://SUPPORT.AVAYA.COM/LICENSEINFO OR
SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE
APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR
INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,
ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS
APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH
AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS
OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES
NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS
OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
Heritage Nortel Software
“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software currently
available for license from Avaya is the software contained within the
list of Heritage Nortel Products located at
http://support.avaya.com/
LicenseInfo under the link “Heritage Nortel Products” or such
successor site as designated by Avaya. For Heritage Nortel
Software, Avaya grants You a license to use Heritage Nortel
Software provided hereunder solely to the extent of the authorized
activation or authorized usage level, solely for the purpose specified
in the Documentation, and solely as embedded in, for execution on,
or for communication with Avaya equipment. Charges for Heritage
Nortel Software may be based on extent of activation or use
authorized as specified in an order or invoice.
Copyright
Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.
Third Party Components
“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at:
http://
support.avaya.com/Copyright or such successor site as designated
by Avaya. You agree to the Third Party Terms for any such Third
Party Components.
Note to Service Provider
The product or Hosted Service may use Third Party Components
subject to Third Party Terms that do not allow hosting and require a
Service Provider to be independently licensed for such purpose. It is
your responsibility to obtain such licensing.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at +1-800-643-2353 for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website:
http://support.avaya.com or such
successor site as designated by Avaya. Suspected security
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: [email protected].
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, or other third parties. Users are not permitted to use such
Marks without prior written consent from Avaya or such third party
which may own the Mark. Nothing contained in this site, the
Documentation, Hosted Service(s) and product(s) should be
construed as granting, by implication, estoppel, or otherwise, any
license or right in and to the Marks without the express written
permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux
®
is the registered trademark of Linus Torvalds in the U.S. and
other countries.
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: http://support.avaya.com, or such successor site as
designated by Avaya.
Contact Avaya Support
See the Avaya Support website: http://support.avaya.com for product
or Hosted Service notices and articles, or to report a problem with
your Avaya product or Hosted Service. For a list of support telephone
numbers and contact addresses, go to the Avaya Support website:
http://support.avaya.com (or such successor site as designated by
Avaya), scroll to the bottom of the page, and select Contact Avaya
Support.
Contents
Chapter 1: New in this release............................................................................................... 14
Avaya Aura
®
support for 1200 Series IP Deskphones..............................................................  14
Features............................................................................................................................... 15
Support for Auto Login parameters in server profiles..........................................................  15
No soft reset for IPv6 address change............................................................................... 16
RTP/SRTP port changes.................................................................................................. 16
Address Book size........................................................................................................... 17
Case-insensitive Directory search..................................................................................... 17
Additional supported redirect scenarios............................................................................. 17
IP Deskphone behavior when DHCPv4/DHCPv6 server is unreachable............................... 18
Handling fixed keys for multiple calls................................................................................. 18
Duplicate IPv6 addresses................................................................................................. 19
IP Deskphone behavior during a non-consultative transfer.................................................. 20
Debug port security.........................................................................................................  20
HTTPS support in BootC mode........................................................................................  20
Permanently disable Port Mirroring...................................................................................  21
Improvements in prtcfg pdt command output ...................................................................  22
Miscellaneous changes for IP Deskphones........................................................................ 22
Avaya Aura
®
-specific features................................................................................................ 23
Presence support for 1200 Series IP Deskphones.............................................................. 23
Personal Profile Manager support..................................................................................... 25
One-X PC Client Control..................................................................................................  26
Embedded device certificates........................................................................................... 26
SRTP support with Avaya Aura
®
......................................................................................  27
Session Border Control support........................................................................................ 28
Other changes......................................................................................................................  28
Revision history..................................................................................................................... 29
Chapter 2: Customer Service................................................................................................. 31
Navigation............................................................................................................................  31
Getting technical documentation............................................................................................. 31
Getting product training.......................................................................................................... 31
Getting help from a distributor or reseller................................................................................. 31
Getting technical support from the Avaya Web site................................................................... 32
Chapter 3: Introduction to this guide.................................................................................... 33
Subject................................................................................................................................. 33
Intended audience................................................................................................................. 33
Acronyms.............................................................................................................................  34
Related publications..............................................................................................................  36
Chapter 4: Overview...............................................................................................................  37
4 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015
Introduction........................................................................................................................... 37
SIP overview......................................................................................................................... 37
Avaya 1200 Series IP Deskphones with SIP Software..............................................................  37
Related documentation..........................................................................................................  38
Installation overview..............................................................................................................  39
Chapter 5: Before installation................................................................................................ 42
Introduction........................................................................................................................... 42
Preinstallation.......................................................................................................................  42
Chapter 6: Creating the provisioning files...........................................................................  45
How provisioning works.........................................................................................................  45
Download the SIP software....................................................................................................  46
Create the SIP provisioning files............................................................................................. 46
Setting the default language on the IP Deskphone.............................................................  54
Create the device configuration file.........................................................................................  55
Device configuration file command syntax.........................................................................  61
Server and network configuration commands....................................................................  61
Feature configuration commands...................................................................................... 65
QoS and ToS commands................................................................................................. 88
Tone configuration commands.......................................................................................... 89
NAT configuration commands..........................................................................................  91
VQMon configuration commands...................................................................................... 92
System commands.......................................................................................................... 94
IP Deskphone bug logging/recovery commands ................................................................ 94
User login commands......................................................................................................  95
Create the IP Deskphone-specific configuration file.................................................................. 96
Create the Dialing Plan file..................................................................................................... 96
Dialing function description............................................................................................... 98
Dialing plan..................................................................................................................... 98
DRegex........................................................................................................................  100
Downloadable WAV files...................................................................................................... 101
Chapter 7: Configure the DHCP Server..............................................................................  102
Normal DHCP.....................................................................................................................  102
DHCP VLAN Phase............................................................................................................. 102
DHCP options.....................................................................................................................  103
IP Deskphone to Server options...........................................................................................  103
Server to IP Deskphone options...........................................................................................  104
Multiple DHCP Servers........................................................................................................  105
Configure the DHCP server to support SIP IP Deskphone class identifier................................. 105
Configure DHCP Server with auto-provision data................................................................... 107
Configuration parameters..................................................................................................... 108
Chapter 8: Install the IP Deskphone.................................................................................... 115
Chapter 9: Install the SIP software...................................................................................... 117
Boot loader file format.......................................................................................................... 117
Contents
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 5
Downloading the 12xxBoot.cfg file........................................................................................  118
Automatic TFTP/FTP/HTTP 12xxBoot.cfg download on Bootup using DHCP.....................  118
Manual TFTP 12xxBoot.cfg file download........................................................................ 119
Chapter 10: Upgrade and convert the IP Deskphone software........................................  122
Introduction......................................................................................................................... 122
Upgrade the SIP Software on the IP Deskphone.................................................................... 122
Download the SIP software to the provisioning server......................................................  122
Modify the SIP provisioning file....................................................................................... 123
Upgrade to the minimum UNIStim Software........................................................................... 124
Identify the current version of UNIStim software............................................................... 124
Upgrade UNIStim software to the minimum required UNIStim software.............................. 125
Convert UNIStim software to SIP software on the IP Deskphone............................................. 127
Chapter 11: Provisioning the IP Deskphone Device Settings..........................................  130
Manual provisioning............................................................................................................. 130
Automatic provisioning......................................................................................................... 130
Provisioning IP Deskphone parameters................................................................................. 131
Configuring parameters manually for the IP Deskphone.........................................................  131
Configuring parameters automatically for the IP Deskphone...................................................  132
Auto Provisioning parameters............................................................................................... 132
Manual provisioning parameters...........................................................................................  134
Parameter source precedence rules.....................................................................................  140
Chapter 12: Voice Quality Monitoring................................................................................. 142
Feature overview................................................................................................................. 142
VQMon set-up..................................................................................................................... 142
Server set-up......................................................................................................................  142
How VQMon works.............................................................................................................. 143
End of call report................................................................................................................. 144
Session interval report.........................................................................................................  144
Alert interval report..............................................................................................................  144
Chapter 13: Device Settings on the IP Deskphone with SIP Software............................. 145
Introduction......................................................................................................................... 145
802.1x (EAP) Port-based network access control................................................................... 146
Authorization....................................................................................................................... 147
Device ID............................................................................................................................ 147
Password...........................................................................................................................  147
802.1ab Link Layer Discovery Protocol.................................................................................  148
TLVs..................................................................................................................................  148
DHCP................................................................................................................................. 152
NO DHCP mode.................................................................................................................. 153
SET IP...............................................................................................................................  153
Net Mask............................................................................................................................ 153
Gateway............................................................................................................................. 153
DNS IP1 and DNS IP2......................................................................................................... 154
Contents
6 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015
Ntwk Port Speed.................................................................................................................  154
Ntwk Port Duplex................................................................................................................  154
Disable Voice 802.1Q..........................................................................................................  154
Voice VLAN........................................................................................................................  154
VLAN Filter.........................................................................................................................  155
Ctrl Priority bits.................................................................................................................... 155
Media Priority bits................................................................................................................ 156
Disable PC Port..................................................................................................................  156
Data VLAN.........................................................................................................................  156
Data Priority bits.................................................................................................................. 157
PC-Port Untag all................................................................................................................  157
Cached IP........................................................................................................................... 157
Port Speed and Duplex........................................................................................................ 157
Ignore GARP......................................................................................................................  158
Provisioning........................................................................................................................ 158
PVQMon IP......................................................................................................................... 158
NAT Traversal..................................................................................................................... 159
Configure the device settings...............................................................................................  160
Chapter 14: Multiple Appearance Directory Number......................................................... 169
Communication Server 1000................................................................................................  169
Communication Server 2000 and Communication Server 2100...............................................  171
Vertical services............................................................................................................ 171
Privacy.........................................................................................................................  172
Privacy access codes....................................................................................................  172
Feature dependencies and restrictions............................................................................ 172
Chapter 15: Multiuser...........................................................................................................  173
Navigation..........................................................................................................................  174
Configuration......................................................................................................................  175
Initial logon.........................................................................................................................  175
Additional logons.................................................................................................................176
Automatic logon..................................................................................................................  176
Logging off.......................................................................................................................... 177
Primary account logout..................................................................................................  177
Secondary account logout.............................................................................................. 178
Server failover..................................................................................................................... 178
Cable unplugged................................................................................................................. 178
Line keys............................................................................................................................ 179
Making a call....................................................................................................................... 180
Receiving a call................................................................................................................... 180
Being in a call.....................................................................................................................  180
Instant messages................................................................................................................  181
Menu features..................................................................................................................... 182
Modifying settings................................................................................................................ 182
Contents
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 7
Per-account call notification options................................................................................  182
IM settings.................................................................................................................... 182
Voice Mail settings........................................................................................................  182
Remembering settings after logout........................................................................................ 183
Programmable keys............................................................................................................. 183
Inbox, outbox, and instant message log................................................................................. 184
Address Books.................................................................................................................... 184
User status.........................................................................................................................  185
Do Not Disturb..............................................................................................................  185
Call Forwarding............................................................................................................. 186
Presence...................................................................................................................... 187
Notifications........................................................................................................................ 188
Account selection................................................................................................................  188
Feature dependencies and restrictions.................................................................................. 189
Performance characteristics.................................................................................................  189
CS 1000: Several keys with the same DN on a TN................................................................. 189
Chapter 16: Features............................................................................................................  190
Customizable banner for login..............................................................................................  190
Speed Dial List.................................................................................................................... 192
Administration and use of the Speed Dial List feature....................................................... 192
Speed Dial List screen................................................................................................... 193
Auto Retrieve flag.......................................................................................................... 194
Busy Lamp Field.................................................................................................................  196
Configuration flags for Busy Lamp Field..........................................................................  198
Roaming profiles.................................................................................................................  199
Address book file........................................................................................................... 200
Custom keys file............................................................................................................ 200
Speed Dial List file......................................................................................................... 204
Roaming profile limitations.............................................................................................  205
Default names............................................................................................................... 205
SIP Domain DNS Lookup feature.......................................................................................... 206
How DNS lookup works.................................................................................................  206
Server Profiles....................................................................................................................  207
Auto Login parameters in server profiles.........................................................................  210
Address Book.....................................................................................................................  211
Chapter 17: Hotline service.................................................................................................. 213
Making a Hotline call............................................................................................................ 213
Hotline service restrictions...................................................................................................  213
Provisioning........................................................................................................................ 214
Service Package.................................................................................................................  214
Device configuration file....................................................................................................... 214
Chapter 18: Session Timer Service..................................................................................... 215
Session-Expires header....................................................................................................... 215
Contents
8 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015
Min-SE header.................................................................................................................... 215
Provisioning........................................................................................................................ 216
Chapter 19: Emergency Services........................................................................................ 217
Overview............................................................................................................................  217
Location information............................................................................................................  217
Dialing plan configuration..................................................................................................... 218
Feature impact on configuration tasks................................................................................... 219
Network Element................................................................................................................. 220
Characteristics of emergency calls........................................................................................ 221
Shut down and restart.......................................................................................................... 221
Chapter 20: IP Deskphone restrictions............................................................................... 222
Service package restrictions................................................................................................. 222
Distinctive Ringing feature.................................................................................................... 222
Chapter 21: NAT firewall traversal......................................................................................  223
Chapter 22: Three-port switch and VLAN functionality....................................................  225
System overview................................................................................................................. 225
Chapter 23: SIP messages supported by the IP Deskphone............................................ 228
SIP methods.......................................................................................................................  228
SIP responses....................................................................................................................  229
1xx Response—Information Responses................................................................................ 229
2xx Response—Successful responses.................................................................................. 229
3xx Response—Redirection responses................................................................................. 230
4xx Response—Request failure responses...........................................................................  230
5xx Response—Server failure responses.............................................................................. 232
6xx Response—Global responses........................................................................................  233
Default error handling..........................................................................................................  233
SIP header fields................................................................................................................. 233
Session description protocol usage....................................................................................... 235
SDP and Call Hold..............................................................................................................  236
Transport layer protocols.....................................................................................................  236
SIP security authentication................................................................................................... 236
SIP DTMF Digit transport.....................................................................................................  236
Supported subscriptions....................................................................................................... 237
Supported instant messaging...............................................................................................  237
Chapter 24: Audio codecs.................................................................................................... 238
Overview............................................................................................................................  238
VQMON Codec configuration...............................................................................................  239
Network layer for the SDP negotiations.................................................................................  239
Codec preference through Device Configuration....................................................................  239
Codec preference selection on the IP Deskphone..................................................................  241
Codecs preferences on the IP Deskphone............................................................................. 242
Chapter 25: Certificate-based authentication....................................................................  243
Contents
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 9
Certificate-based authentication overview.............................................................................. 243
Certificates overview............................................................................................................ 244
Root certificate installation...................................................................................................  245
Signing a resource file.........................................................................................................  246
Device certificate installation................................................................................................  247
Device certificate profiles.....................................................................................................  247
SCEP................................................................................................................................. 252
Device Certificate Authentication Considerations for SCEP..................................................... 253
PKCS 12 download.............................................................................................................  254
Installing a device certificate using PKCS 12.........................................................................  255
Certificate Trust Line (certificate verification).......................................................................... 256
Validating a certificate using the Certificate Trust List.............................................................  257
Certificate Administration.....................................................................................................  258
Certificates Administration main menu..................................................................................  259
Trusted Certificates screen................................................................................................... 260
Device Certificates screen.................................................................................................... 261
CRL screen......................................................................................................................... 263
CTL screen......................................................................................................................... 264
EAP Authentication.............................................................................................................. 265
EAP Disabled...................................................................................................................... 267
EAP-MDS........................................................................................................................... 268
EAP-TLS............................................................................................................................  268
EAP-PEAP.........................................................................................................................  268
EAP Re-authentication......................................................................................................... 268
Provisioning configuration file download................................................................................  269
Provisioning configuration files download through HTTPS....................................................... 269
HTTPS support in BootC mode......................................................................................  269
Single Authentication........................................................................................................... 270
Mutual Authentication..........................................................................................................  270
Security and error logs......................................................................................................... 270
Security policy file updates................................................................................................... 272
Certificate Admin option in the user interface.........................................................................  274
Installation..........................................................................................................................  274
Device Certificate Installation...............................................................................................  274
CTL download..................................................................................................................... 276
Upgrade and rollback tasks.................................................................................................. 276
SIP configuration file (12xxSIP.cfg)....................................................................................... 276
PKCS12 Import...................................................................................................................  276
CTL download..................................................................................................................... 277
Customer root certificate download....................................................................................... 278
Security policy file................................................................................................................ 278
Diagnostic logs.................................................................................................................... 278
Fault management behavior................................................................................................. 279
Contents
10 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015
Chapter 26: Security............................................................................................................. 281
SIP over TLS......................................................................................................................  281
Connection persistence.......................................................................................................  281
SSH and secure file transfer................................................................................................. 282
TCP/TLS operation overview................................................................................................ 283
SRTP.................................................................................................................................  294
Last successful or unsuccessful logon................................................................................... 296
Enhanced administrative password security..........................................................................  300
Debug port security.............................................................................................................  300
Chapter 27: Licensing..........................................................................................................  302
Licensing framework............................................................................................................ 303
Characteristics of the licensing framework............................................................................. 303
License file download..........................................................................................................  304
[LICENSING] section........................................................................................................... 306
License information for the IP Deskphone.............................................................................  307
Licensable features.............................................................................................................  308
Node-locked license mode...................................................................................................  310
Time-based token.......................................................................................................... 310
Standard token.............................................................................................................. 312
Invalid or no license file........................................................................................................ 314
Evaluation period................................................................................................................  315
Alarms................................................................................................................................ 316
License not available warning......................................................................................... 316
License expiry warning..................................................................................................  317
Evaluation period expiry warning....................................................................................  317
Evaluation threshold warning.......................................................................................... 318
Licensing expiry threshold warning.......................................................................................  318
Licensed features................................................................................................................319
Chapter 28: PC Client Softphone interworking.................................................................. 321
Pre-granting authorization for the Answer-Mode....................................................................  321
Answer-Mode Settings screen.............................................................................................. 322
Allow-Mode Settings screen.................................................................................................  323
Allow Addresses screen....................................................................................................... 324
Automatically answering a call.............................................................................................. 326
Configuration of the PC Client Softphone..............................................................................  327
Chapter 29: Maintenance.....................................................................................................  328
Convert SIP Software to UNIStim Software...........................................................................  328
Reset Factory Settings support............................................................................................. 329
Chapter 30: Diagnostics and troubleshooting................................................................... 331
IP Deskphone diagnostics.................................................................................................... 331
Local diagnostic tools..........................................................................................................  333
How to access the Diagnostics menu.................................................................................... 334
IP Set and DHCP information...............................................................................................  335
Contents
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 11
Duplicate IPv6 addresses from DHCPv6 server..................................................................... 337
DHCP server unreachable...................................................................................................  338
Network Diagnostic Tools..................................................................................................... 338
Ethernet Statistics...............................................................................................................  340
Ethernet Statistics (PC Port) screen...................................................................................... 343
IP Network Statistics............................................................................................................ 344
Advanced Diag Tools........................................................................................................... 346
Port Mirroring................................................................................................................ 347
Test key.............................................................................................................................  348
Logging Systems................................................................................................................. 349
Problem Determination Tool (PDT).......................................................................................  351
Error Logging framework...................................................................................................... 351
ECR Watchdog.............................................................................................................  351
Task Monitor................................................................................................................. 351
CPU Load Monitor......................................................................................................... 352
Stack Overflow Monitor.................................................................................................. 352
Traffic Monitor............................................................................................................... 352
PDT commands..................................................................................................................  352
Device configuration file....................................................................................................... 356
Diagnostic logs.................................................................................................................... 358
ECR-log file..................................................................................................................  358
SIP-log file.................................................................................................................... 363
HTTP server logs................................................................................................................  366
Installation logs...................................................................................................................  366
Configuration server logs.....................................................................................................  366
PC Client Softphone interworking with the IP Deskphone.......................................................  367
Part 2: Avaya Aura
®
support for 1200 Series IP Deskphones......................... 368
Chapter 31: Presence support for 1200 Series IP Deskphones.................................  369
Presence status in Address Book...................................................................................  370
Chapter 32: Personal Profile Manager support............................................................ 372
Configuration................................................................................................................  373
Contact lists and PPM...................................................................................................  373
Emergency numbers...................................................................................................... 373
Global search with PPM................................................................................................. 374
PPM reboot mechanism................................................................................................. 374
Chapter 33: One-X PC Client Control support.............................................................  376
Chapter 34: Embedded device certificate support......................................................  378
Configuration................................................................................................................  378
Chapter 35: SRTP support with Avaya Aura
®
.............................................................. 379
Configuration................................................................................................................  379
Chapter 36: Multi-user login on Avaya Aura
®
.............................................................. 380
Chapter 37: FNEs and FACs with Avaya Aura
®
........................................................... 382
Contents
12 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015
Supported features on Avaya Aura
®
...............................................................................  382
Feature to FAC/FNE Naming.......................................................................................... 384
Feature configuration details..........................................................................................  385
Chapter 38: Feature interactions................................................................................... 388
Chapter 39: Device configuration file with Avaya Aura
®
............................................  390
Part 3: IP Deskphone migration.................................................................................. 392
Chapter 40: UNIStim IP Deskphone migration from CS 1000 to Avaya Aura............ 393
Overview......................................................................................................................  393
Requirements...............................................................................................................  394
Before you begin........................................................................................................... 394
Migrating IP Deskphones with UNIStim software from CS 1000 to Avaya Aura
®
using
Aura
®
Utility Server.......................................................................................................  395
Chapter 41: Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP
Office................................................................................................................................ 401
Overview......................................................................................................................  401
Requirements...............................................................................................................  402
Before you begin........................................................................................................... 402
Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office.......................  402
Appendix A: User provisioning using System Manager 6.3 FP2.....................................  408
Adding an IP Deskphone user to Avaya Aura
®
using System Manager 6.3 FP2.......................  408
Appendix B: Quickstart — Add a 1200 Series IP Deskphone to Avaya Aura
®
...............  413
Adding a new IP Deskphone to Avaya Aura
®
......................................................................... 413
Appendix C: Configuring FACs and FNEs for the IP Deskphones on Avaya Aura
®
...... 416
Configuring FACs for the IP Deskphones..............................................................................  416
Configuring FNEs................................................................................................................ 418
Appendix D: Creating a speed dial list...............................................................................  420
Creating the Features key in deviceconfig.dat........................................................................ 420
Creating the speed dial list file.............................................................................................. 421
Appendix E: References and additional documentation..................................................  423
References.........................................................................................................................  423
Additional documentation..................................................................................................... 424
Contents
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 13
Chapter 1: New in this release
SIP Software for Avaya 1200 Series IP Deskphones- Administration , NN43170-601 supports SIP
Software Release 4.4. This document contains administration information for the Avaya 1220 IP
Deskphone and Avaya 1230 IP Deskphone with SIP Software Release 4.4.
Supported platforms
SIP 4.4 supports the following platforms:
Communication Server 1000 7.6
B5800 Branch Gateway 6.2
IP Office Release 8.1
Avaya Aura
®
Communication Manager 6.2 FP2
Avaya Aura
®
Messaging 6.2
Avaya Aura
®
Presence Services 6.2
Avaya Aura
®
Conferencing 7.0
Avaya Aura
®
support for 1200 Series IP Deskphones
The Avaya Aura
®
communications platform (solution comprised of Avaya Aura
Communication
Manager, Avaya Aura
Session Manager, Avaya Modular Messaging) now supports the 1200
Series IP Deskphone with SIP 4.4 software. The 1200 Series IP Deskphones are directly registered
to Session Manager and are supported by Communication Manager configured as an Evolution
Server (CM-ES).
Supported platforms
The following Avaya Aura
®
platforms are supported:
Avaya Aura
®
Communication Manager 6.2 FP2
Avaya Aura
®
Session Manager 6.2 FP2
Avaya Aura
®
Messaging 6.2
Avaya Aura
®
Presence Services 6.1
Avaya Aura
®
Conferencing 7.0
14 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015
Telephony features
Some Communication Manager (CM) features can be invoked by dialing a Communication Manager
Feature Name Extension (FNE). FNEs must be defined in Communication Manager for each of
those features, subject to the existing dial plan.
Some CM features can be invoked by dialing a Communication Manager Feature Access Code
(FAC). FACs must be defined in Communication Manager for each of those features, subject to the
existing dial plan.
Note:
Most FNEs require first configuring the equivalent FAC.
Features
SIP Software Release 4.4 introduces support for the following:
Support for Auto Login parameters in server profiles
If the IP Deskphone configuration parameter AUTOLOGIN_ENABLE is configured as 2 or
USE_AUTOLOGIN_ID, then the UserID, AuthID, and Passwd values are extracted from the
AUTOLOGIN[_ID_KEY|_AUTHID_KEY|_PASSWD_KEY] configuration parameters.
Server profiles support all configurations of the AUTOLOGIN_ENABLE parameter.
If the AUTOLOGIN_ENABLE parameter in a profile is configured as 0 (or NO) or 1 (or YES), then
the configuration file behaves as if there was no profile.
If the AUTOLOGIN_ENABLE parameter in the profile is configured as 2 (or USE_AUTOLOGIN_ID),
the IP Deskphone performs a soft reset. After the soft reset, users specified by the
AUTOLOGIN[_ID_KEY|_AUTHID_KEY|_PASSWD_KEY] configuration parameters are logged in.
If the profile does not contain the AUTOLOGIN_ENABLE parameter, the parameter from the System
Configuration file is used.
Note:
Auto login user names and passwords are not printed using the prtcfg command as they are not
stored in the system configuration file and are secure parameters which should not be
displayed.
For more information, see Auto Login parameters in server profiles on page 210.
Features
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 15
No soft reset for IPv6 address change
With SIP 4.4, the IP Deskphone no longer performs a soft reset if the phone’s IPv6 address(es)
changes.
Note:
The IP Deskphone still performs a soft reset if the phone’s IPv4 address changes.
If the IP Deskphone receives a new IPv6 address and this address is the best address for any active
SIP connection, the following occurs:
All users associated with this connection are logged out.
The new address is added to the list of SipApp’s addresses.
The connection is re-established using the new best IPv6 address.
Users associated with this connection are logged in automatically.
If the IP Deskphone’s IPv6 address becomes deprecated, and that IP address is currently in use for
any active SIP connections, the following occurs:
All users associated with this connection are logged out.
The deprecated address is removed from the list of SipApp’s addresses.
The connection is re-established using some other IPv6 address (if there is one).
Users associated with this connection are logged in automatically.
In the preceding situations, if there is an active call at the time when the new best IPv6 address is
added or the current IPv6 address becomes deprecated, the following message is displayed on the
IP Deskphone screen:
Phone will reconnect
instead of SIP reset after call.
Connection is re-established after the active call is completed.
If the IP Deskphone’s IPv6 address is removed and the IP address is currently used for any active
SIP connection, the following occurs:
All SIP sessions and active calls associated with this connection are terminated.
The IP address is removed from the list of SipApp’s addresses.
The connection is re-established using another IPv6 address (if one is available).
RTP/SRTP port changes
There are changes in the allowed values of the RTP_MIN_PORT and RTP_MAX_PORT
parameters. (The changes are highlighted in bold font).
RTP_MIN_PORT — The minimum RTP port value is an integer between 2048 and 65535,
exclusive of the restricted SIP ports between 5059 and 5080. The default value is 16384.
New in this release
16 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015
RTP_MAX_PORT — The maximum RTP port value is an integer between 2048 and 65535,
exclusive of the restricted SIP ports between 5059 and 5080. The default value is 32764.
Address Book size
In the device configuration file, the MAX_ADDR_BOOK_ENTRIES parameter specifies the
maximum number of entries in the Address Book. The default value has been increased from 100 to
1000. The default value is 1000 (allowed values: 0–1000).
SIP 4.4 introduces the new parameter MAX_DOWNLOAD_ADDR_BOOK_ENTRIES. This
parameter specifies the maximum number of Address Book entries that can be downloaded from
the network in LOCAL Address Book mode. The default value is 1000 (allowed values: 0–1000).
In LOCAL Address Book mode, if MAX_DOWNLOAD_ADDR_BOOK_ENTRIES is greater than
MAX_ADDR_BOOK_ENTRIES, then only MAX_ADDR_BOOK_ENTRIES are downloaded from the
network.
IP Deskphone users can add manual entries to the Address Book unless the size of the Address
Book will exceed the MAX_ADDR_BOOK_ENTRIES parameter. The number of entries that can be
added manually is the difference between MAX_ADDR_BOOK_ENTRIES and
MAX_DOWNLOAD_ADDR_BOOK_ENTRIES.
For more information, see Address Book on page 211.
Case-insensitive Directory search
SIP Software Release 4.4 introduces the case-insensitive Directory search.
When a Directory search is initiated, the displayed Address Book entries are sorted based on the
entered characters, no matter what case was used. When Name search or First Character search
methods are used, the first item which fits the entered search criterion is selected. Navigation keys
are used to view other items which fit the entered criterion
Note:
This enhancement is available for English only.
For more information, see the IP Deskphone User Guide for the desired model.
Additional supported redirect scenarios
SIP 4.4 introduces support for the following redirect scenarios:
Redirect from IPv4 to IPv6 SIP proxy through UDP, TCP and TLS
Redirect from IPv6 to IPv4 proxy through TCP and TLS
Redirect from IPv6 to IPv6 SIP proxy with the IPv6 address belonging to a different IPv6 scope
through UDP
Features
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 17
IP Deskphone behavior when DHCPv4/DHCPv6 server is
unreachable
If the DHCPv4/DHCPv6 server is unreachable due to the following scenarios:
IP Deskphone starts and cannot get IPv4 address from DHCPv4 server (cached IP is disabled)
IP Deskphone starts and cannot get IPv6 address from DHCPv6 server (cached IP is disabled)
IPv4 address lease expires (cached IP is disabled)
IPv6 address becomes deprecated and there are no active calls (cached IP is disabled)
IPv6 address lease expires (cached IP is disabled)
then the following message is displayed on the IP Deskphone display screen:
DHCP server unreachable. Trying to contact...
Note:
If the IPv6 address becomes deprecated and there is an active call, the message is displayed
on the IP Deskphone display screen after the active call is released.
When this message is displayed, the user can:
wait until the IP Deskphone receives the required IP address from DHCP
open the Device Settings menu (by double-pressing the Services key) and try to re-configure
the IP Deskphone
The message window closes automatically when the IP Deskphone receives a new valid IPv4/IPv6
address.
For more information, see DHCP server unreachable on page 338.
Handling fixed keys for multiple calls
In SIP 4.4, the behaviour of the following fixed keys when there are multiple calls has been aligned:
Line key
Goodbye/Release button
Mute
Hold
Handsfree
Headset
Hookswitch
If there is an active established call, the key action applies to this active call.
New in this release
18 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015
When there is no active call, the key action is applied to the call that is highlighted in the list of calls
Phone behavior after fixed key press
If there is one or more calls, the behavior of the IP Deskphone after pressing a fixed key is the
following:
Goodbye/Release, Mute, Hold, Headset, Handsfree and Hookswitch:
If there is an active established call, the key action applies to this active call.
If there is no established call, the key action is applied to the call highlighted in the list of calls.
Note:
Some actions may be ignored in certain conditions, such as:
pressing the Mute key for a call on hold
pressing the Goodbye/Release key for a call on local hold
pressing the Hold key for an incoming call
Line key:
If there is an incoming call, that call is answered.
If there is an active call, the key press is ignored.
If there are no incoming or active calls, the key action is applied to the call highlighted in the list of
calls
Note:
If there is an active established call, and at the same time another call comes in, pressing the
Line key puts the active call on hold and the incoming call is answered.
If there are several incoming calls at the same time, the newest call is answered. In order to
answer a different call, the user must select the call and press the corresponding soft key.
Soft key:
Soft keys always perform actions on the highlighted call.
For more information, see the IP Deskphone User Guide for the desired model.
Duplicate IPv6 addresses
When the IP Deskphone receives an IP address from the DHCPv6 server and detects that this
address is duplicated in the network,
Duplicated IPv6 Address
is displayed on the phone screen. There is an initial timeout of 10 seconds.
When the timeout expires,
Starting DHCPv6
Features
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 19
is displayed on the phone screen and the IP Deskphone makes five attempts to contact the DHCP
server.
If the DHCPv6 server sends a REPLY message in answer to the DECLINE message, the IP
Deskphone removes the duplicate IP address from the list of IPv6 addresses, resources associated
with the duplicate address are freed, and the DHCP process restarts.
If no reply is received, the duplicate address is removed, resources associated with the duplicate
address are freed, and the DHCP process restarts.
For more information, see
Duplicate IPv6 addresses from DHCPv6 server on page 337.
IP Deskphone behavior during a non-consultative transfer
When a user transfers a call, then the IP Deskphone prompts with the following question: “Consult
with party?”. Pressing the No soft key initiates a non-consultative transfer.
With SIP 4.4, a soft key with the caption “Exit” has been added to the transfer dialog for a non-
consultative transfer. Pressing this soft key closes the “Transferring....” dialog . The IP Deskphone
then displays any local calls, including the transferred call. The transferred call displays a state of
Transferring” until “Transfer successful” or “Transfer failed”, is displayed, depending on the
transfer results.
For more information, see the IP Deskphone User Guide for the appropriate model.
Debug port security
SIP 4.4 introduces a security change to prevent unauthorized access and intervention in IP
Deskphone operation through the debug port (Accessory Expansion Module (AEM) port) when a
dongle is used.
The debug port is now disabled by default; enabling the debug port requires access to the
Advanced Diag Tools menu, which is always protected by the admin password.
The configuration option Debug port has been added to the Advanced Diag Tools menu. The
default value is disabled.
For more information, see Debug port security on page 300.
HTTPS support in BootC mode
In SIP 4.4, the following functionality is introduced:
When a firmware upgrade is performed and there is not enough memory for the upgrade, the
IP Deskphone automatically reboots in BootC mode and upgrades in BootC. After the upgrade
is completed, the IP Deskphone automatically reboots again and starts up in normal mode.
Support of HTTPS protocol (for provisioning and firmware upgrades) is added to BootC mode.
New in this release
20 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015
1 / 1

Avaya SIP Software for 1200 Series User manual

Category
IP phones
Type
User manual

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI

Ask the document