Avaya SIP Software for 1200 Series User manual

SIP Software for Avaya 1200 Series IP

Deskphones-Administration

Release 4.4

NN43170-601

Issue 06.04 Standard

March 2015

©

2015 Avaya Inc.

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Contents

Chapter 1: New in this release............................................................................................... 14

Avaya Aura

®

support for 1200 Series IP Deskphones.............................................................. 14

Features............................................................................................................................... 15

Support for Auto Login parameters in server profiles.......................................................... 15

No soft reset for IPv6 address change............................................................................... 16

RTP/SRTP port changes.................................................................................................. 16

Address Book size........................................................................................................... 17

Case-insensitive Directory search..................................................................................... 17

Additional supported redirect scenarios............................................................................. 17

IP Deskphone behavior when DHCPv4/DHCPv6 server is unreachable............................... 18

Handling fixed keys for multiple calls................................................................................. 18

Duplicate IPv6 addresses................................................................................................. 19

IP Deskphone behavior during a non-consultative transfer.................................................. 20

Debug port security......................................................................................................... 20

HTTPS support in BootC mode........................................................................................ 20

Permanently disable Port Mirroring................................................................................... 21

Improvements in prtcfg pdt command output ................................................................... 22

Miscellaneous changes for IP Deskphones........................................................................ 22

Avaya Aura

®

-specific features................................................................................................ 23

Presence support for 1200 Series IP Deskphones.............................................................. 23

Personal Profile Manager support..................................................................................... 25

One-X PC Client Control.................................................................................................. 26

Embedded device certificates........................................................................................... 26

SRTP support with Avaya Aura

®

...................................................................................... 27

Session Border Control support........................................................................................ 28

Other changes...................................................................................................................... 28

Revision history..................................................................................................................... 29

Chapter 2: Customer Service................................................................................................. 31

Navigation............................................................................................................................ 31

Getting technical documentation............................................................................................. 31

Getting product training.......................................................................................................... 31

Getting help from a distributor or reseller................................................................................. 31

Getting technical support from the Avaya Web site................................................................... 32

Chapter 3: Introduction to this guide.................................................................................... 33

Subject................................................................................................................................. 33

Intended audience................................................................................................................. 33

Acronyms............................................................................................................................. 34

Related publications.............................................................................................................. 36

Chapter 4: Overview............................................................................................................... 37

4 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015

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Introduction........................................................................................................................... 37

SIP overview......................................................................................................................... 37

Avaya 1200 Series IP Deskphones with SIP Software.............................................................. 37

Related documentation.......................................................................................................... 38

Installation overview.............................................................................................................. 39

Chapter 5: Before installation................................................................................................ 42

Introduction........................................................................................................................... 42

Preinstallation....................................................................................................................... 42

Chapter 6: Creating the provisioning files........................................................................... 45

How provisioning works......................................................................................................... 45

Download the SIP software.................................................................................................... 46

Create the SIP provisioning files............................................................................................. 46

Setting the default language on the IP Deskphone............................................................. 54

Create the device configuration file......................................................................................... 55

Device configuration file command syntax......................................................................... 61

Server and network configuration commands.................................................................... 61

Feature configuration commands...................................................................................... 65

QoS and ToS commands................................................................................................. 88

Tone configuration commands.......................................................................................... 89

NAT configuration commands.......................................................................................... 91

VQMon configuration commands...................................................................................... 92

System commands.......................................................................................................... 94

IP Deskphone bug logging/recovery commands ................................................................ 94

User login commands...................................................................................................... 95

Create the IP Deskphone-specific configuration file.................................................................. 96

Create the Dialing Plan file..................................................................................................... 96

Dialing function description............................................................................................... 98

Dialing plan..................................................................................................................... 98

DRegex........................................................................................................................ 100

Downloadable WAV files...................................................................................................... 101

Chapter 7: Configure the DHCP Server.............................................................................. 102

Normal DHCP..................................................................................................................... 102

DHCP VLAN Phase............................................................................................................. 102

DHCP options..................................................................................................................... 103

IP Deskphone to Server options........................................................................................... 103

Server to IP Deskphone options........................................................................................... 104

Multiple DHCP Servers........................................................................................................ 105

Configure the DHCP server to support SIP IP Deskphone class identifier................................. 105

Configure DHCP Server with auto-provision data................................................................... 107

Configuration parameters..................................................................................................... 108

Chapter 8: Install the IP Deskphone.................................................................................... 115

Chapter 9: Install the SIP software...................................................................................... 117

Boot loader file format.......................................................................................................... 117

Contents

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Downloading the 12xxBoot.cfg file........................................................................................ 118

Automatic TFTP/FTP/HTTP 12xxBoot.cfg download on Bootup using DHCP..................... 118

Manual TFTP 12xxBoot.cfg file download........................................................................ 119

Chapter 10: Upgrade and convert the IP Deskphone software........................................ 122

Introduction......................................................................................................................... 122

Upgrade the SIP Software on the IP Deskphone.................................................................... 122

Download the SIP software to the provisioning server...................................................... 122

Modify the SIP provisioning file....................................................................................... 123

Upgrade to the minimum UNIStim Software........................................................................... 124

Identify the current version of UNIStim software............................................................... 124

Upgrade UNIStim software to the minimum required UNIStim software.............................. 125

Convert UNIStim software to SIP software on the IP Deskphone............................................. 127

Chapter 11: Provisioning the IP Deskphone Device Settings.......................................... 130

Manual provisioning............................................................................................................. 130

Automatic provisioning......................................................................................................... 130

Provisioning IP Deskphone parameters................................................................................. 131

Configuring parameters manually for the IP Deskphone......................................................... 131

Configuring parameters automatically for the IP Deskphone................................................... 132

Auto Provisioning parameters............................................................................................... 132

Manual provisioning parameters........................................................................................... 134

Parameter source precedence rules..................................................................................... 140

Chapter 12: Voice Quality Monitoring................................................................................. 142

Feature overview................................................................................................................. 142

VQMon set-up..................................................................................................................... 142

Server set-up...................................................................................................................... 142

How VQMon works.............................................................................................................. 143

End of call report................................................................................................................. 144

Session interval report......................................................................................................... 144

Alert interval report.............................................................................................................. 144

Chapter 13: Device Settings on the IP Deskphone with SIP Software............................. 145

Introduction......................................................................................................................... 145

802.1x (EAP) Port-based network access control................................................................... 146

Authorization....................................................................................................................... 147

Device ID............................................................................................................................ 147

Password........................................................................................................................... 147

802.1ab Link Layer Discovery Protocol................................................................................. 148

TLVs.................................................................................................................................. 148

DHCP................................................................................................................................. 152

NO DHCP mode.................................................................................................................. 153

SET IP............................................................................................................................... 153

Net Mask............................................................................................................................ 153

Gateway............................................................................................................................. 153

DNS IP1 and DNS IP2......................................................................................................... 154

Contents

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Ntwk Port Speed................................................................................................................. 154

Ntwk Port Duplex................................................................................................................ 154

Disable Voice 802.1Q.......................................................................................................... 154

Voice VLAN........................................................................................................................ 154

VLAN Filter......................................................................................................................... 155

Ctrl Priority bits.................................................................................................................... 155

Media Priority bits................................................................................................................ 156

Disable PC Port.................................................................................................................. 156

Data VLAN......................................................................................................................... 156

Data Priority bits.................................................................................................................. 157

PC-Port Untag all................................................................................................................ 157

Cached IP........................................................................................................................... 157

Port Speed and Duplex........................................................................................................ 157

Ignore GARP...................................................................................................................... 158

Provisioning........................................................................................................................ 158

PVQMon IP......................................................................................................................... 158

NAT Traversal..................................................................................................................... 159

Configure the device settings............................................................................................... 160

Chapter 14: Multiple Appearance Directory Number......................................................... 169

Communication Server 1000................................................................................................ 169

Communication Server 2000 and Communication Server 2100............................................... 171

Vertical services............................................................................................................ 171

Privacy......................................................................................................................... 172

Privacy access codes.................................................................................................... 172

Feature dependencies and restrictions............................................................................ 172

Chapter 15: Multiuser........................................................................................................... 173

Navigation.......................................................................................................................... 174

Configuration...................................................................................................................... 175

Initial logon......................................................................................................................... 175

Additional logons................................................................................................................. 176

Automatic logon.................................................................................................................. 176

Logging off.......................................................................................................................... 177

Primary account logout.................................................................................................. 177

Secondary account logout.............................................................................................. 178

Server failover..................................................................................................................... 178

Cable unplugged................................................................................................................. 178

Line keys............................................................................................................................ 179

Making a call....................................................................................................................... 180

Receiving a call................................................................................................................... 180

Being in a call..................................................................................................................... 180

Instant messages................................................................................................................ 181

Menu features..................................................................................................................... 182

Modifying settings................................................................................................................ 182

Contents

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Per-account call notification options................................................................................ 182

IM settings.................................................................................................................... 182

Voice Mail settings........................................................................................................ 182

Remembering settings after logout........................................................................................ 183

Programmable keys............................................................................................................. 183

Inbox, outbox, and instant message log................................................................................. 184

Address Books.................................................................................................................... 184

User status......................................................................................................................... 185

Do Not Disturb.............................................................................................................. 185

Call Forwarding............................................................................................................. 186

Presence...................................................................................................................... 187

Notifications........................................................................................................................ 188

Account selection................................................................................................................ 188

Feature dependencies and restrictions.................................................................................. 189

Performance characteristics................................................................................................. 189

CS 1000: Several keys with the same DN on a TN................................................................. 189

Chapter 16: Features............................................................................................................ 190

Customizable banner for login.............................................................................................. 190

Speed Dial List.................................................................................................................... 192

Administration and use of the Speed Dial List feature....................................................... 192

Speed Dial List screen................................................................................................... 193

Auto Retrieve flag.......................................................................................................... 194

Busy Lamp Field................................................................................................................. 196

Configuration flags for Busy Lamp Field.......................................................................... 198

Roaming profiles................................................................................................................. 199

Address book file........................................................................................................... 200

Custom keys file............................................................................................................ 200

Speed Dial List file......................................................................................................... 204

Roaming profile limitations............................................................................................. 205

Default names............................................................................................................... 205

SIP Domain DNS Lookup feature.......................................................................................... 206

How DNS lookup works................................................................................................. 206

Server Profiles.................................................................................................................... 207

Auto Login parameters in server profiles......................................................................... 210

Address Book..................................................................................................................... 211

Chapter 17: Hotline service.................................................................................................. 213

Making a Hotline call............................................................................................................ 213

Hotline service restrictions................................................................................................... 213

Provisioning........................................................................................................................ 214

Service Package................................................................................................................. 214

Device configuration file....................................................................................................... 214

Chapter 18: Session Timer Service..................................................................................... 215

Session-Expires header....................................................................................................... 215

Contents

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Min-SE header.................................................................................................................... 215

Provisioning........................................................................................................................ 216

Chapter 19: Emergency Services........................................................................................ 217

Overview............................................................................................................................ 217

Location information............................................................................................................ 217

Dialing plan configuration..................................................................................................... 218

Feature impact on configuration tasks................................................................................... 219

Network Element................................................................................................................. 220

Characteristics of emergency calls........................................................................................ 221

Shut down and restart.......................................................................................................... 221

Chapter 20: IP Deskphone restrictions............................................................................... 222

Service package restrictions................................................................................................. 222

Distinctive Ringing feature.................................................................................................... 222

Chapter 21: NAT firewall traversal...................................................................................... 223

Chapter 22: Three-port switch and VLAN functionality.................................................... 225

System overview................................................................................................................. 225

Chapter 23: SIP messages supported by the IP Deskphone............................................ 228

SIP methods....................................................................................................................... 228

SIP responses.................................................................................................................... 229

1xx Response—Information Responses................................................................................ 229

2xx Response—Successful responses.................................................................................. 229

3xx Response—Redirection responses................................................................................. 230

4xx Response—Request failure responses........................................................................... 230

5xx Response—Server failure responses.............................................................................. 232

6xx Response—Global responses........................................................................................ 233

Default error handling.......................................................................................................... 233

SIP header fields................................................................................................................. 233

Session description protocol usage....................................................................................... 235

SDP and Call Hold.............................................................................................................. 236

Transport layer protocols..................................................................................................... 236

SIP security authentication................................................................................................... 236

SIP DTMF Digit transport..................................................................................................... 236

Supported subscriptions....................................................................................................... 237

Supported instant messaging............................................................................................... 237

Chapter 24: Audio codecs.................................................................................................... 238

Overview............................................................................................................................ 238

VQMON Codec configuration............................................................................................... 239

Network layer for the SDP negotiations................................................................................. 239

Codec preference through Device Configuration.................................................................... 239

Codec preference selection on the IP Deskphone.................................................................. 241

Codecs preferences on the IP Deskphone............................................................................. 242

Chapter 25: Certificate-based authentication.................................................................... 243

Contents

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Certificate-based authentication overview.............................................................................. 243

Certificates overview............................................................................................................ 244

Root certificate installation................................................................................................... 245

Signing a resource file......................................................................................................... 246

Device certificate installation................................................................................................ 247

Device certificate profiles..................................................................................................... 247

SCEP................................................................................................................................. 252

Device Certificate Authentication Considerations for SCEP..................................................... 253

PKCS 12 download............................................................................................................. 254

Installing a device certificate using PKCS 12......................................................................... 255

Certificate Trust Line (certificate verification).......................................................................... 256

Validating a certificate using the Certificate Trust List............................................................. 257

Certificate Administration..................................................................................................... 258

Certificates Administration main menu.................................................................................. 259

Trusted Certificates screen................................................................................................... 260

Device Certificates screen.................................................................................................... 261

CRL screen......................................................................................................................... 263

CTL screen......................................................................................................................... 264

EAP Authentication.............................................................................................................. 265

EAP Disabled...................................................................................................................... 267

EAP-MDS........................................................................................................................... 268

EAP-TLS............................................................................................................................ 268

EAP-PEAP......................................................................................................................... 268

EAP Re-authentication......................................................................................................... 268

Provisioning configuration file download................................................................................ 269

Provisioning configuration files download through HTTPS....................................................... 269

HTTPS support in BootC mode...................................................................................... 269

Single Authentication........................................................................................................... 270

Mutual Authentication.......................................................................................................... 270

Security and error logs......................................................................................................... 270

Security policy file updates................................................................................................... 272

Certificate Admin option in the user interface......................................................................... 274

Installation.......................................................................................................................... 274

Device Certificate Installation............................................................................................... 274

CTL download..................................................................................................................... 276

Upgrade and rollback tasks.................................................................................................. 276

SIP configuration file (12xxSIP.cfg)....................................................................................... 276

PKCS12 Import................................................................................................................... 276

CTL download..................................................................................................................... 277

Customer root certificate download....................................................................................... 278

Security policy file................................................................................................................ 278

Diagnostic logs.................................................................................................................... 278

Fault management behavior................................................................................................. 279

Contents

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Chapter 26: Security............................................................................................................. 281

SIP over TLS...................................................................................................................... 281

Connection persistence....................................................................................................... 281

SSH and secure file transfer................................................................................................. 282

TCP/TLS operation overview................................................................................................ 283

SRTP................................................................................................................................. 294

Last successful or unsuccessful logon................................................................................... 296

Enhanced administrative password security.......................................................................... 300

Debug port security............................................................................................................. 300

Chapter 27: Licensing.......................................................................................................... 302

Licensing framework............................................................................................................ 303

Characteristics of the licensing framework............................................................................. 303

License file download.......................................................................................................... 304

[LICENSING] section........................................................................................................... 306

License information for the IP Deskphone............................................................................. 307

Licensable features............................................................................................................. 308

Node-locked license mode................................................................................................... 310

Time-based token.......................................................................................................... 310

Standard token.............................................................................................................. 312

Invalid or no license file........................................................................................................ 314

Evaluation period................................................................................................................ 315

Alarms................................................................................................................................ 316

License not available warning......................................................................................... 316

License expiry warning.................................................................................................. 317

Evaluation period expiry warning.................................................................................... 317

Evaluation threshold warning.......................................................................................... 318

Licensing expiry threshold warning....................................................................................... 318

Licensed features................................................................................................................ 319

Chapter 28: PC Client Softphone interworking.................................................................. 321

Pre-granting authorization for the Answer-Mode.................................................................... 321

Answer-Mode Settings screen.............................................................................................. 322

Allow-Mode Settings screen................................................................................................. 323

Allow Addresses screen....................................................................................................... 324

Automatically answering a call.............................................................................................. 326

Configuration of the PC Client Softphone.............................................................................. 327

Chapter 29: Maintenance..................................................................................................... 328

Convert SIP Software to UNIStim Software........................................................................... 328

Reset Factory Settings support............................................................................................. 329

Chapter 30: Diagnostics and troubleshooting................................................................... 331

IP Deskphone diagnostics.................................................................................................... 331

Local diagnostic tools.......................................................................................................... 333

How to access the Diagnostics menu.................................................................................... 334

IP Set and DHCP information............................................................................................... 335

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Duplicate IPv6 addresses from DHCPv6 server..................................................................... 337

DHCP server unreachable................................................................................................... 338

Network Diagnostic Tools..................................................................................................... 338

Ethernet Statistics............................................................................................................... 340

Ethernet Statistics (PC Port) screen...................................................................................... 343

IP Network Statistics............................................................................................................ 344

Advanced Diag Tools........................................................................................................... 346

Port Mirroring................................................................................................................ 347

Test key............................................................................................................................. 348

Logging Systems................................................................................................................. 349

Problem Determination Tool (PDT)....................................................................................... 351

Error Logging framework...................................................................................................... 351

ECR Watchdog............................................................................................................. 351

Task Monitor................................................................................................................. 351

CPU Load Monitor......................................................................................................... 352

Stack Overflow Monitor.................................................................................................. 352

Traffic Monitor............................................................................................................... 352

PDT commands.................................................................................................................. 352

Device configuration file....................................................................................................... 356

Diagnostic logs.................................................................................................................... 358

ECR-log file.................................................................................................................. 358

SIP-log file.................................................................................................................... 363

HTTP server logs................................................................................................................ 366

Installation logs................................................................................................................... 366

Configuration server logs..................................................................................................... 366

PC Client Softphone interworking with the IP Deskphone....................................................... 367

Part 2: Avaya Aura

®

support for 1200 Series IP Deskphones......................... 368

Chapter 31: Presence support for 1200 Series IP Deskphones................................. 369

Presence status in Address Book................................................................................... 370

Chapter 32: Personal Profile Manager support............................................................ 372

Configuration................................................................................................................ 373

Contact lists and PPM................................................................................................... 373

Emergency numbers...................................................................................................... 373

Global search with PPM................................................................................................. 374

PPM reboot mechanism................................................................................................. 374

Chapter 33: One-X PC Client Control support............................................................. 376

Chapter 34: Embedded device certificate support...................................................... 378

Configuration................................................................................................................ 378

Chapter 35: SRTP support with Avaya Aura

®

.............................................................. 379

Configuration................................................................................................................ 379

Chapter 36: Multi-user login on Avaya Aura

®

.............................................................. 380

Chapter 37: FNEs and FACs with Avaya Aura

®

........................................................... 382

Contents

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Supported features on Avaya Aura

®

............................................................................... 382

Feature to FAC/FNE Naming.......................................................................................... 384

Feature configuration details.......................................................................................... 385

Chapter 38: Feature interactions................................................................................... 388

Chapter 39: Device configuration file with Avaya Aura

®

............................................ 390

Part 3: IP Deskphone migration.................................................................................. 392

Chapter 40: UNIStim IP Deskphone migration from CS 1000 to Avaya Aura............ 393

Overview...................................................................................................................... 393

Requirements............................................................................................................... 394

Before you begin........................................................................................................... 394

Migrating IP Deskphones with UNIStim software from CS 1000 to Avaya Aura

®

using

Aura

®

Utility Server....................................................................................................... 395

Chapter 41: Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP

Office................................................................................................................................ 401

Overview...................................................................................................................... 401

Requirements............................................................................................................... 402

Before you begin........................................................................................................... 402

Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office....................... 402

Appendix A: User provisioning using System Manager 6.3 FP2..................................... 408

Adding an IP Deskphone user to Avaya Aura

®

using System Manager 6.3 FP2....................... 408

Appendix B: Quickstart — Add a 1200 Series IP Deskphone to Avaya Aura

®

............... 413

Adding a new IP Deskphone to Avaya Aura

®

......................................................................... 413

Appendix C: Configuring FACs and FNEs for the IP Deskphones on Avaya Aura

®

...... 416

Configuring FACs for the IP Deskphones.............................................................................. 416

Configuring FNEs................................................................................................................ 418

Appendix D: Creating a speed dial list............................................................................... 420

Creating the Features key in deviceconfig.dat........................................................................ 420

Creating the speed dial list file.............................................................................................. 421

Appendix E: References and additional documentation.................................................. 423

References......................................................................................................................... 423

Additional documentation..................................................................................................... 424

Contents

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Chapter 1: New in this release

SIP Software for Avaya 1200 Series IP Deskphones- Administration , NN43170-601 supports SIP

Software Release 4.4. This document contains administration information for the Avaya 1220 IP

Deskphone and Avaya 1230 IP Deskphone with SIP Software Release 4.4.

Supported platforms

SIP 4.4 supports the following platforms:

• Communication Server 1000 7.6

• B5800 Branch Gateway 6.2

• IP Office Release 8.1

• Avaya Aura

®

Communication Manager 6.2 FP2

• Avaya Aura

®

Messaging 6.2

• Avaya Aura

®

Presence Services 6.2

• Avaya Aura

®

Conferencing 7.0

Avaya Aura

®

support for 1200 Series IP Deskphones

The Avaya Aura

®

communications platform (solution comprised of Avaya Aura

™

Communication

Manager, Avaya Aura

™

Session Manager, Avaya Modular Messaging) now supports the 1200

Series IP Deskphone with SIP 4.4 software. The 1200 Series IP Deskphones are directly registered

to Session Manager and are supported by Communication Manager configured as an Evolution

Server (CM-ES).

Supported platforms

The following Avaya Aura

®

platforms are supported:

• Avaya Aura

®

Communication Manager 6.2 FP2

• Avaya Aura

®

Session Manager 6.2 FP2

• Avaya Aura

®

Messaging 6.2

• Avaya Aura

®

Presence Services 6.1

• Avaya Aura

®

Conferencing 7.0

14 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015

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Telephony features

Some Communication Manager (CM) features can be invoked by dialing a Communication Manager

Feature Name Extension (FNE). FNEs must be defined in Communication Manager for each of

those features, subject to the existing dial plan.

Some CM features can be invoked by dialing a Communication Manager Feature Access Code

(FAC). FACs must be defined in Communication Manager for each of those features, subject to the

existing dial plan.

Note:

Most FNEs require first configuring the equivalent FAC.

Features

SIP Software Release 4.4 introduces support for the following:

Support for Auto Login parameters in server profiles

If the IP Deskphone configuration parameter AUTOLOGIN_ENABLE is configured as 2 or

USE_AUTOLOGIN_ID, then the UserID, AuthID, and Passwd values are extracted from the

AUTOLOGIN[_ID_KEY|_AUTHID_KEY|_PASSWD_KEY] configuration parameters.

Server profiles support all configurations of the AUTOLOGIN_ENABLE parameter.

If the AUTOLOGIN_ENABLE parameter in a profile is configured as 0 (or NO) or 1 (or YES), then

the configuration file behaves as if there was no profile.

If the AUTOLOGIN_ENABLE parameter in the profile is configured as 2 (or USE_AUTOLOGIN_ID),

the IP Deskphone performs a soft reset. After the soft reset, users specified by the

AUTOLOGIN[_ID_KEY|_AUTHID_KEY|_PASSWD_KEY] configuration parameters are logged in.

If the profile does not contain the AUTOLOGIN_ENABLE parameter, the parameter from the System

Configuration file is used.

Note:

Auto login user names and passwords are not printed using the prtcfg command as they are not

stored in the system configuration file and are secure parameters which should not be

displayed.

For more information, see Auto Login parameters in server profiles on page 210.

Features

March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 15

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No soft reset for IPv6 address change

With SIP 4.4, the IP Deskphone no longer performs a soft reset if the phone’s IPv6 address(es)

changes.

Note:

The IP Deskphone still performs a soft reset if the phone’s IPv4 address changes.

If the IP Deskphone receives a new IPv6 address and this address is the best address for any active

SIP connection, the following occurs:

• All users associated with this connection are logged out.

• The new address is added to the list of SipApp’s addresses.

• The connection is re-established using the new best IPv6 address.

• Users associated with this connection are logged in automatically.

If the IP Deskphone’s IPv6 address becomes deprecated, and that IP address is currently in use for

any active SIP connections, the following occurs:

• All users associated with this connection are logged out.

• The deprecated address is removed from the list of SipApp’s addresses.

• The connection is re-established using some other IPv6 address (if there is one).

• Users associated with this connection are logged in automatically.

In the preceding situations, if there is an active call at the time when the new best IPv6 address is

added or the current IPv6 address becomes deprecated, the following message is displayed on the

IP Deskphone screen:

Phone will reconnect

instead of SIP reset after call.

Connection is re-established after the active call is completed.

If the IP Deskphone’s IPv6 address is removed and the IP address is currently used for any active

SIP connection, the following occurs:

• All SIP sessions and active calls associated with this connection are terminated.

• The IP address is removed from the list of SipApp’s addresses.

• The connection is re-established using another IPv6 address (if one is available).

RTP/SRTP port changes

There are changes in the allowed values of the RTP_MIN_PORT and RTP_MAX_PORT

parameters. (The changes are highlighted in bold font).

• RTP_MIN_PORT — The minimum RTP port value is an integer between 2048 and 65535,

exclusive of the restricted SIP ports between 5059 and 5080. The default value is 16384.

New in this release

16 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015

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• RTP_MAX_PORT — The maximum RTP port value is an integer between 2048 and 65535,

exclusive of the restricted SIP ports between 5059 and 5080. The default value is 32764.

Address Book size

In the device configuration file, the MAX_ADDR_BOOK_ENTRIES parameter specifies the

maximum number of entries in the Address Book. The default value has been increased from 100 to

1000. The default value is 1000 (allowed values: 0–1000).

SIP 4.4 introduces the new parameter MAX_DOWNLOAD_ADDR_BOOK_ENTRIES. This

parameter specifies the maximum number of Address Book entries that can be downloaded from

the network in LOCAL Address Book mode. The default value is 1000 (allowed values: 0–1000).

In LOCAL Address Book mode, if MAX_DOWNLOAD_ADDR_BOOK_ENTRIES is greater than

MAX_ADDR_BOOK_ENTRIES, then only MAX_ADDR_BOOK_ENTRIES are downloaded from the

network.

IP Deskphone users can add manual entries to the Address Book unless the size of the Address

Book will exceed the MAX_ADDR_BOOK_ENTRIES parameter. The number of entries that can be

added manually is the difference between MAX_ADDR_BOOK_ENTRIES and

MAX_DOWNLOAD_ADDR_BOOK_ENTRIES.

For more information, see Address Book on page 211.

Case-insensitive Directory search

SIP Software Release 4.4 introduces the case-insensitive Directory search.

When a Directory search is initiated, the displayed Address Book entries are sorted based on the

entered characters, no matter what case was used. When Name search or First Character search

methods are used, the first item which fits the entered search criterion is selected. Navigation keys

are used to view other items which fit the entered criterion

Note:

This enhancement is available for English only.

For more information, see the IP Deskphone User Guide for the desired model.

Additional supported redirect scenarios

SIP 4.4 introduces support for the following redirect scenarios:

• Redirect from IPv4 to IPv6 SIP proxy through UDP, TCP and TLS

• Redirect from IPv6 to IPv4 proxy through TCP and TLS

• Redirect from IPv6 to IPv6 SIP proxy with the IPv6 address belonging to a different IPv6 scope

through UDP

Features

March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 17

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IP Deskphone behavior when DHCPv4/DHCPv6 server is

unreachable

If the DHCPv4/DHCPv6 server is unreachable due to the following scenarios:

• IP Deskphone starts and cannot get IPv4 address from DHCPv4 server (cached IP is disabled)

• IP Deskphone starts and cannot get IPv6 address from DHCPv6 server (cached IP is disabled)

• IPv4 address lease expires (cached IP is disabled)

• IPv6 address becomes deprecated and there are no active calls (cached IP is disabled)

• IPv6 address lease expires (cached IP is disabled)

then the following message is displayed on the IP Deskphone display screen:

DHCP server unreachable. Trying to contact...

Note:

If the IPv6 address becomes deprecated and there is an active call, the message is displayed

on the IP Deskphone display screen after the active call is released.

When this message is displayed, the user can:

• wait until the IP Deskphone receives the required IP address from DHCP

• open the Device Settings menu (by double-pressing the Services key) and try to re-configure

the IP Deskphone

The message window closes automatically when the IP Deskphone receives a new valid IPv4/IPv6

address.

For more information, see DHCP server unreachable on page 338.

Handling fixed keys for multiple calls

In SIP 4.4, the behaviour of the following fixed keys when there are multiple calls has been aligned:

• Line key

• Goodbye/Release button

• Mute

• Hold

• Handsfree

• Headset

• Hookswitch

If there is an active established call, the key action applies to this active call.

New in this release

18 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015

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When there is no active call, the key action is applied to the call that is highlighted in the list of calls

Phone behavior after fixed key press

If there is one or more calls, the behavior of the IP Deskphone after pressing a fixed key is the

following:

Goodbye/Release, Mute, Hold, Headset, Handsfree and Hookswitch:

If there is an active established call, the key action applies to this active call.

If there is no established call, the key action is applied to the call highlighted in the list of calls.

Note:

Some actions may be ignored in certain conditions, such as:

• pressing the Mute key for a call on hold

• pressing the Goodbye/Release key for a call on local hold

• pressing the Hold key for an incoming call

Line key:

If there is an incoming call, that call is answered.

If there is an active call, the key press is ignored.

If there are no incoming or active calls, the key action is applied to the call highlighted in the list of

calls

Note:

If there is an active established call, and at the same time another call comes in, pressing the

Line key puts the active call on hold and the incoming call is answered.

If there are several incoming calls at the same time, the newest call is answered. In order to

answer a different call, the user must select the call and press the corresponding soft key.

Soft key:

Soft keys always perform actions on the highlighted call.

For more information, see the IP Deskphone User Guide for the desired model.

Duplicate IPv6 addresses

When the IP Deskphone receives an IP address from the DHCPv6 server and detects that this

address is duplicated in the network,

Duplicated IPv6 Address

is displayed on the phone screen. There is an initial timeout of 10 seconds.

When the timeout expires,

Starting DHCPv6

Features

March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 19

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is displayed on the phone screen and the IP Deskphone makes five attempts to contact the DHCP

server.

If the DHCPv6 server sends a REPLY message in answer to the DECLINE message, the IP

Deskphone removes the duplicate IP address from the list of IPv6 addresses, resources associated

with the duplicate address are freed, and the DHCP process restarts.

If no reply is received, the duplicate address is removed, resources associated with the duplicate

address are freed, and the DHCP process restarts.

For more information, see

Duplicate IPv6 addresses from DHCPv6 server on page 337.

IP Deskphone behavior during a non-consultative transfer

When a user transfers a call, then the IP Deskphone prompts with the following question: “Consult

with party?”. Pressing the No soft key initiates a non-consultative transfer.

With SIP 4.4, a soft key with the caption “Exit” has been added to the transfer dialog for a non-

consultative transfer. Pressing this soft key closes the “Transferring....” dialog . The IP Deskphone

then displays any local calls, including the transferred call. The transferred call displays a state of

“Transferring” until “Transfer successful” or “Transfer failed”, is displayed, depending on the

transfer results.

For more information, see the IP Deskphone User Guide for the appropriate model.

Debug port security

SIP 4.4 introduces a security change to prevent unauthorized access and intervention in IP

Deskphone operation through the debug port (Accessory Expansion Module (AEM) port) when a

dongle is used.

The debug port is now disabled by default; enabling the debug port requires access to the

Advanced Diag Tools menu, which is always protected by the admin password.

The configuration option Debug port has been added to the Advanced Diag Tools menu. The

default value is disabled.

For more information, see Debug port security on page 300.

HTTPS support in BootC mode

In SIP 4.4, the following functionality is introduced:

• When a firmware upgrade is performed and there is not enough memory for the upgrade, the

IP Deskphone automatically reboots in BootC mode and upgrades in BootC. After the upgrade

is completed, the IP Deskphone automatically reboots again and starts up in normal mode.

• Support of HTTPS protocol (for provisioning and firmware upgrades) is added to BootC mode.

New in this release

20 SIP Software for Avaya 1200 Series IP Deskphones-Administration March 2015

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Avaya SIP Software for 1200 Series User manual

Avaya SIP Software for 1200 Series User manual

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