Cisco Systems 7961G User manual

Category
IP phones
Type
User manual

This manual is also suitable for

Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE for
Cisco Unified CallManager 4.2
INCLUDING LICENSE AND WARRANTY
Phone Guide
Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS,
Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco
Systems, Inc. or its affiliates in the United States and certain other countries.
All other brands, names, or trademarks mentioned in this document or
Website are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any
other company. (0501R)
OL-7762-02
Quick Reference
Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE for
Cisco Unified
CallManager 4.2
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Set up/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details Open the Details call record for a
multiparty call in the Missed
Calls and Received Calls logs
Dial Dial a phone number
DirTrfr Transfer two calls to each other
EditDial Edit a number in a call log
EndCall Disconnect the current call
Erase Reset settings to their defaults
Exit Return to the previous screen
GPickUp Answer a call ringing in another
group
Common Phone Tasks
View online help on
the phone
Press .
Place a call Go-off hook before or
after dialing a number.
Redial a number Press Redial. Or press
the Navigation button
while on-hook to see
your Placed Calls log.
Switch to the
handset during a call
Pick up the handset.
Switch to the
speaker or headset
during a call
Press or , then
hang up the handset.
Mute your phone Press .
Use your call logs Press to
choose a call log. To
dial, highlight a listing
and go off-hook.
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Transfer a call to a
new number
Press Tr ansfer and enter
a target number, then
press Transfer again.
Start a standard
conference call
Press more > Confrn,
dial the participant,
then press Confrn again
HLog Prevent hunt group calls from
ringing your phone by logging
out of hunt groups
iDivert Send a call to your voice
messaging system
Join Join several calls already on a
single line to create a conference
MeetMe Host a Meet-Me conference call
more Display additional softkeys
NewCall Make a new call
OPickUp Answer a call ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call in your group
QRT Submit call problems to the
system administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Transfer Transfer a call
Update Refresh content
VidMode Choose a video display mode
<< Delete entered characters
>> Move through entered characters
Phone Screen Icons
Line and Call State
Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Incoming call
Shared line in use
Secure Calls
Authenticated call
Secure call
Selected Device
Handset in use
Headset in use
Speakerphone in use
Critical Calls
Priority call
Medium priority call
High priority call
Highest priority call
Button Icons
Other Features
Speed Dial button configured
Message waiting
Video enabled
Option selected
Feature enabled
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset
iii
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
More Information about Customizing Your Phone on the Web 2
Safety and Performance Information 2
Accessibility Features 13
Connecting Your Phone 14
An Overview of Your Phone 17
Understanding Buttons and Hardware 17
Understanding Phone Screen Features 21
Cleaning the Phone Screen 21
Understanding Feature Buttons and Menus 22
Understanding the Help System on Your Phone 22
Understanding Lines vs. Calls 23
Understanding Line and Call Icons 23
Understanding Feature Availability 24
Basic Call Handling 25
Placing a Call—Basic Options 25
Placing a Call—Additional Options 26
Answering a Call 27
Ending a Call 28
Using Hold and Resume 28
Using Mute 29
Switching Between Multiple Calls 29
Viewing Multiple Calls 29
iv OL-7762-02
Transferring Calls 30
Forwarding All Calls to Another Number 31
Making Conference Calls 32
Understanding Types of Conference Calls 32
Starting and Joining a Standard Conference 33
Starting or Joining a Meet-Me Conference Call 35
Advanced Call Handling 36
Speed Dialing 36
Picking Up a Redirected Call on Your Phone 37
Using a Shared Line 38
Understanding Shared Lines 38
Adding Yourself to a Shared-Line Call 39
Preventing Others from Viewing or Barging a Shared-Line Call 40
Storing and Retrieving Parked Calls 40
Making and Receiving Secure Calls 41
Tracing Suspicious Calls 42
Prioritizing Critical Calls 43
Using Cisco Extension Mobility 44
Logging Out of Hunt Groups 45
Using a Handset, Headset, and Speakerphone 46
Obtaining a Headset 46
Using AutoAnswer 47
Using Phone Settings 48
Customizing Rings and Message Indicators 48
Customizing the Phone Screen 49
Using Call Logs and Directories 51
Using Call Logs 51
Using Corporate Directory on Your Phone 53
v
Accessing Voice Messages 54
Accessing Your User Options Web Pages 55
Logging In to the User Options Web Pages 55
Subscribing to Phone Services 56
Understanding Additional Configuration Options 57
Troubleshooting Your Phone 59
General Troubleshooting 59
Viewing Phone Administration Data 60
Using the Quality Reporting Tool 60
Cisco One-Year Limited Hardware Warranty Terms 61
Index 63
vi OL-7762-02
1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See the “Safety and Performance Information” section on
page 2.
Connect your phone See the “Connecting Your Phone” section on page 14.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 17.
Learn what the button lights mean See the “Understanding Buttons and Hardware” section on
page 17.
Learn about the display See the “Understanding Phone Screen Features” section on
page 21.
Make calls See the “Placing a Call—Basic Options” section on page 25.
Put calls on hold See the “Using Hold and Resume” section on page 28.
Mute calls See the “Using Mute” section on page 29.
Transfer calls See the “Transferring Calls” section on page 30.
Make conference calls See the “Making Conference Calls” section on page 32.
Set up speed dialing See the “Speed Dialing” section on page 36.
Share a phone number See the “Using a Shared Line” section on page 38.
Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section
on page 46.
Change the ring volume or tone See the “Using Phone Settings” section on page 48.
View your missed calls See the “Using Call Logs and Directories” section on page 51.
Listen to your voice messages See the “Accessing Voice Messages” section on page 54.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
More Information about Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your computer. You can use your Cisco Unified CallManager User
Options web pages to establish and customize phone services and to control phone features and
settings from your computer. This guide provides a brief overview of these capabilities. For complete
instructions, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified IP Phone:
3
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device.
Statement 1071
SAVE THESE INSTRUCTIONS
Waarschuwing
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
Varoitus
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
4 OL-7762-02
Attention
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
Warnung
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
Avvertenza
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
5
Advarsel
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
GUARDE ESTAS INSTRUÇÕES
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR
6 OL-7762-02
7
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em
que há risco de lesões corporais. Antes de trabalhar com qualquer
equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e
familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua
tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
Advarsel
VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko
for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være
opmærksom på de involverede risici, der er ved elektriske kredsløb, og du
skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug
erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER
8 OL-7762-02
9
10 OL-7762-02
Warning
Read the installation instructions before you connect the system to its power source.
Warning
Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning
Do not work on the system or connect or disconnect cables during periods of lightning
activity.
11
Warning
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
12 OL-7762-02
Using an External Power Supply
The following warnings apply when you use the external power supply with the
Cisco Unified IP Phone:
Warning
This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240
VAC, 10A international) is used on the phase conductors (all current-carrying
conductors).
Warning
The device is designed to work with TN power systems.
Warning
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Warning
The power supply must be placed indoors.
Caution Only use the Cisco specified power supply with this product.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that
are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals.
Use shielded cables for the external device, or use cables with a better shield and connector.
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Cisco Systems 7961G User manual

Category
IP phones
Type
User manual
This manual is also suitable for

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