Cisco Systems 7961G User manual

Corporate Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

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Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Cisco Unified IP Phone

7961G/7961G-GE and

7941G/7941G-GE for

Cisco Unified CallManager 4.2

INCLUDING LICENSE AND WARRANTY

Phone Guide

Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco

Systems, Inc. or its affiliates in the United States and certain other countries.

All other brands, names, or trademarks mentioned in this document or

Website are the property of their respective owners. The use of the word

partner does not imply a partnership relationship between Cisco and any

other company. (0501R)

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Quick Reference

Cisco Unified IP Phone

7961G/7961G-GE and

7941G/7941G-GE for

Cisco Unified

CallManager 4.2

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details Open the Details call record for a

multiparty call in the Missed

Calls and Received Calls logs

Dial Dial a phone number

DirTrfr Transfer two calls to each other

EditDial Edit a number in a call log

EndCall Disconnect the current call

Erase Reset settings to their defaults

Exit Return to the previous screen

GPickUp Answer a call ringing in another

group

Common Phone Tasks

View online help on

the phone

Press .

Place a call Go-off hook before or

after dialing a number.

Redial a number Press Redial. Or press

the Navigation button

while on-hook to see

your Placed Calls log.

Switch to the

handset during a call

Pick up the handset.

Switch to the

speaker or headset

during a call

Press or , then

hang up the handset.

Mute your phone Press .

Use your call logs Press to

choose a call log. To

dial, highlight a listing

and go off-hook.

Edit a number Press EditDial, << or >>.

Hold/resume a call Press Hold or Resume.

Transfer a call to a

new number

Press Tr ansfer and enter

a target number, then

press Transfer again.

Start a standard

conference call

Press more > Confrn,

dial the participant,

then press Confrn again

HLog Prevent hunt group calls from

ringing your phone by logging

out of hunt groups

iDivert Send a call to your voice

messaging system

Join Join several calls already on a

single line to create a conference

MeetMe Host a Meet-Me conference call

more Display additional softkeys

NewCall Make a new call

OPickUp Answer a call ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

system administrator

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Transfer Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Phone Screen Icons

Line and Call State

Call Forwarding enabled

Call on hold

Connected call

Off-hook

On-hook

Incoming call

Shared line in use

Secure Calls

Authenticated call

Secure call

Selected Device

Handset in use

Headset in use

Speakerphone in use

Critical Calls

Priority call

Medium priority call

High priority call

Highest priority call

Button Icons

Other Features

Speed Dial button configured

Message waiting

Video enabled

Option selected

Feature enabled

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

iii

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

More Information about Customizing Your Phone on the Web 2

Safety and Performance Information 2

Accessibility Features 13

Connecting Your Phone 14

An Overview of Your Phone 17

Understanding Buttons and Hardware 17

Understanding Phone Screen Features 21

Cleaning the Phone Screen 21

Understanding Feature Buttons and Menus 22

Understanding the Help System on Your Phone 22

Understanding Lines vs. Calls 23

Understanding Line and Call Icons 23

Understanding Feature Availability 24

Basic Call Handling 25

Placing a Call—Basic Options 25

Placing a Call—Additional Options 26

Answering a Call 27

Ending a Call 28

Using Hold and Resume 28

Using Mute 29

Switching Between Multiple Calls 29

Viewing Multiple Calls 29

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Transferring Calls 30

Forwarding All Calls to Another Number 31

Making Conference Calls 32

Understanding Types of Conference Calls 32

Starting and Joining a Standard Conference 33

Starting or Joining a Meet-Me Conference Call 35

Advanced Call Handling 36

Speed Dialing 36

Picking Up a Redirected Call on Your Phone 37

Using a Shared Line 38

Understanding Shared Lines 38

Adding Yourself to a Shared-Line Call 39

Preventing Others from Viewing or Barging a Shared-Line Call 40

Storing and Retrieving Parked Calls 40

Making and Receiving Secure Calls 41

Tracing Suspicious Calls 42

Prioritizing Critical Calls 43

Using Cisco Extension Mobility 44

Logging Out of Hunt Groups 45

Using a Handset, Headset, and Speakerphone 46

Obtaining a Headset 46

Using AutoAnswer 47

Using Phone Settings 48

Customizing Rings and Message Indicators 48

Customizing the Phone Screen 49

Using Call Logs and Directories 51

Using Call Logs 51

Using Corporate Directory on Your Phone 53

v

Accessing Voice Messages 54

Accessing Your User Options Web Pages 55

Logging In to the User Options Web Pages 55

Subscribing to Phone Services 56

Understanding Additional Configuration Options 57

Troubleshooting Your Phone 59

General Troubleshooting 59

Viewing Phone Administration Data 60

Using the Quality Reporting Tool 60

Cisco One-Year Limited Hardware Warranty Terms 61

Index 63

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1

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it

completely for a solid understanding of your phone’s capabilities, or refer to the table below for

pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See the “Safety and Performance Information” section on

page 2.

Connect your phone See the “Connecting Your Phone” section on page 14.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 17.

Learn what the button lights mean See the “Understanding Buttons and Hardware” section on

page 17.

Learn about the display See the “Understanding Phone Screen Features” section on

page 21.

Make calls See the “Placing a Call—Basic Options” section on page 25.

Put calls on hold See the “Using Hold and Resume” section on page 28.

Mute calls See the “Using Mute” section on page 29.

Transfer calls See the “Transferring Calls” section on page 30.

Make conference calls See the “Making Conference Calls” section on page 32.

Set up speed dialing See the “Speed Dialing” section on page 36.

Share a phone number See the “Using a Shared Line” section on page 38.

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section

on page 46.

Change the ring volume or tone See the “Using Phone Settings” section on page 48.

View your missed calls See the “Using Call Logs and Directories” section on page 51.

Listen to your voice messages See the “Accessing Voice Messages” section on page 54.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this

URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

More Information about Customizing Your Phone on the Web

Your Cisco Unified IP Phone is a network device that can share information with other network

devices in your company, including your computer. You can use your Cisco Unified CallManager User

Options web pages to establish and customize phone services and to control phone features and

settings from your computer. This guide provides a brief overview of these capabilities. For complete

instructions, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

3

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause

bodily injury. Before you work on any equipment, be aware of the hazards

involved with electrical circuitry and be familiar with standard practices for

preventing accidents. Use the statement number provided at the end of each

warning to locate its translation in the translated safety warnings that

accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die

lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat

werken, dient u zich bewust te zijn van de bij elektrische schakelingen

betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken

om ongelukken te voorkomen. Gebruik het nummer van de verklaring

onderaan de waarschuwing als u een vertaling van de waarschuwing die bij

het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

Varoitus

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia

vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien

käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin

ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen

mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta

varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

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Attention

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une

situation pouvant entraîner des blessures ou des dommages corporels. Avant

de travailler sur un équipement, soyez conscient des dangers liés aux circuits

électriques et familiarisez-vous avec les procédures couramment utilisées

pour éviter les accidents. Pour prendre connaissance des traductions des

avertissements figurant dans les consignes de sécurité traduites qui

accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la

fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

Warnung

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die

zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit

den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur

Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung

angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den

übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät

ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

Avvertenza

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe

causare infortuni alle persone. Prima di intervenire su qualsiasi

apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti

elettrici e conoscere le procedure standard per la prevenzione di incidenti.

Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per

individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

5

Advarsel

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade

på person. Før du begynner å arbeide med noe av utstyret, må du være

oppmerksom på farene forbundet med elektriske kretser, og kjenne til

standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver

advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som

fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá

ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer

equipamento, tenha conhecimento dos perigos envolvidos no manuseio de

circuitos elétricos e familiarize-se com as práticas habituais de prevenção de

acidentes. Utilize o número da instrução fornecido ao final de cada aviso para

localizar sua tradução nos avisos de segurança traduzidos que acompanham

este dispositivo.

GUARDE ESTAS INSTRUÇÕES

¡Advertencia!

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.

Antes de manipular cualquier equipo, considere los riesgos de la corriente

eléctrica y familiarícese con los procedimientos estándar de prevención de

accidentes. Al final de cada advertencia encontrará el número que le ayudará

a encontrar el texto traducido en el apartado de traducciones que acompaña

a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan

leda till personskada. Innan du utför arbete på någon utrustning måste du vara

medveten om farorna med elkretsar och känna till vanliga förfaranden för att

förebygga olyckor. Använd det nummer som finns i slutet av varje varning för

att hitta dess översättning i de översatta säkerhetsvarningar som medföljer

denna anordning.

SPARA DESSA ANVISNINGAR

6 OL-7762-02

7

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em

que há risco de lesões corporais. Antes de trabalhar com qualquer

equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e

familiarize-se com as práticas padrão de prevenção de acidentes. Use o

número da declaração fornecido ao final de cada aviso para localizar sua

tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

Advarsel

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko

for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være

opmærksom på de involverede risici, der er ved elektriske kredsløb, og du

skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug

erklæringsnummeret efter hver advarsel for at finde oversættelsen i de

oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

8 OL-7762-02

9

10 OL-7762-02

Warning

Read the installation instructions before you connect the system to its power source.

Warning

Ultimate disposal of this product should be handled according to all national laws and

regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning

activity.

11

Warning

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to

telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN

ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution

when connecting cables.

Caution Inline power circuits provide current through the communication cable. Use the Cisco

provided cable or a minimum 24 AWG communication cable.

12 OL-7762-02

Using an External Power Supply

The following warnings apply when you use the external power supply with the

Cisco Unified IP Phone:

Warning

This product relies on the building's installation for short-circuit (over current)

protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240

VAC, 10A international) is used on the phase conductors (all current-carrying

conductors).

Warning

The device is designed to work with TN power systems.

Warning

The plug-socket combination must be accessible at all times because it serves as the

main disconnecting device.

Warning

The power supply must be placed indoors.

Caution Only use the Cisco specified power supply with this product.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that

are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones

or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take

one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

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