Scientific Atlanta DPX213 User manual

Model DPX213

VoIP DOCSIS Cable Modem

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 1

WebSTAR Model DPX213

VoIP DOCSIS Cable Modem User’s Guide

Overview

Introduction

Welcome to the world of high-speed Internet and high quality digital telephone

service. Your new WebSTAR Model DPX213 (DPX213) Voice over Internet Protocol

(VoIP) Cable Modem is a modem that meets industry standards for high-speed data

connectivity along with digital telephone service. The DPX213 offers the following

outstanding features:

• Data Over Cable System Interface Specifications (DOCSIS) technology to deliver

high-end performance and reliability

• 10/100BaseT Ethernet and USB ports to provide connectivity for high-speed data

services or to other Internet devices

• Two RJ-11 telephony ports for connecting conventional telephones or fax

machines

This guide provides procedures and recommendations for placing, installing,

configuring, operating, and troubleshooting your DPX213 cable modem for

high-speed Internet or digital telephone service, or both simultaneously. Refer to the

appropriate section in this guide for the specific information you need for your

situation. Contact your cable service provider for more information about

subscribing to these services.

In This Guide

This guide contains the following topics.

Topic See Page

Section A

IMPORTANT RULES FOR SAFE OPERATION

2

Section B

Before You Begin

6

Section C

Front and Back Panel Components

8

Section D

Internet Service Installation

13

Section E

Telephone Service Installation

28

Notices 37

FCC Compliance 38

For Information 39

2 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

Section A

IMPORTANT RULES FOR SAFE OPERATION

Overview

Introduction

This section provides important safety instructions that you must read and follow.

In this Section

This section contains the following topic.

Topic See Page

IMPORTANT RULES FOR SAFE OPERATION 3

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 3

IMPORTANT RULES FOR SAFE OPERATION

Note to Installer

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

AVIS

Note to CATV System Installer

This reminder is provided to call the CATV

system installer’s attention to Article 820-40

of the NEC (Section 54, Part I of the Canadian

Electrical Code), that provides guidelines for

proper grounding and, in particular,

specifies that the CATV cable ground shall

be connected to the grounding system of

the building, as close to the point of cable

entry as practical.

CAUTION: To reduce the risk of electric

shock, do not remove cover (or back).

No user-serviceable parts inside. Refer

servicing to qualified service personnel.

This symbol is intended to alert you of the

presence of important operating and

maintenance (servicing) instructions in the

literature accompanying this product.

This symbol is intended to alert you that

uninsulated voltage within this product may

have sufficient magnitude to cause electric shock.

Therefore, it is dangerous to make any kind of

contact with any inside part of this product.

WARNING

TO PREVENT FIRE OR ELECTRIC SHOCK,

DO NOT EXPOSE THIS UNIT TO RAIN OR

MOISTURE.

Read and Retain These Instructions

• Read all of the instructions before you operate this equipment. Give particular

attention to all safety precautions. Retain the instructions for future reference.

• Comply with all warning and caution statements in the instructions. Observe all

warning and caution symbols that are affixed to this equipment.

• Comply with all instructions that accompany this equipment.

Cleaning the Equipment

Before cleaning this equipment, unplug it from the electrical outlet. Use a damp cloth

to clean this equipment. Do not use a liquid cleaner or an aerosol cleaner. Do not use

a magnetic/static cleaning device (dust remover) to clean this equipment.

Placement

Place this equipment in a location that is close enough to an electrical outlet to

accommodate the length of the power cord. Place this equipment on a stable surface.

The surface must support the size and weight of this equipment. Place this

equipment either horizontally or vertically.

WARNING: Avoid personal injury and damage to this equipment. An

unstable surface may cause this equipment to fall.

Continued on next page

4 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

IMPORTANT RULES FOR SAFE OPERATION, Continued

Accessories

Do not use accessories with this equipment unless recommended by your cable

service provider.

Ventilation

This equipment has openings for ventilation that protect it from overheating. To

ensure the reliability of this equipment, do not obstruct the openings.

• Do not place other equipment, lamps, books, or any other object on the top of or

beside this equipment.

• Do not place this equipment in any of the locations that follow:

− On a bed, sofa, rug, or similar surface

− Over a radiator or a heat register

• In an enclosure, such as a bookcase or equipment rack, unless the installation

provides proper ventilation

Overloading

Do not overload electrical outlets, extension cords, or integral convenience

receptacles, as this can result in a risk of fire or electric shock. For equipment that

requires battery power or other sources to operate, refer to the operating instructions

for that equipment.

Object and Liquid Entry

Never push objects of any kind into this product through openings as they may

touch dangerous voltage points or short out parts that could result in a fire or electric

shock. Do not expose this equipment to liquid or moisture. Do not place this

equipment on a wet surface. Do not spill liquids on or near this equipment.

Lightning and Power Surges

Plug your equipment into a surge protector in order to reduce the risk of damage

from lightning strikes and power surges. If you are unsure of the type of surge

protector to use, contact your cable service provider.

Servicing

Do not open the cover of this equipment. If you open the cover, your warranty will

be void. Refer all servicing to qualified personnel only. Contact your cable service

provider for instructions.

Continued on next page

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 5

IMPORTANT RULES FOR SAFE OPERATION, Continued

Power Cord Protection

Arrange all power cords so that people cannot walk on the cords, place objects on

the cords, or place objects against the cords, which can damage the cords. Pay

particular attention to cords that are at plugs, at electrical outlets, and at the places

where the cords exit the equipment.

Power Sources

A label on the AC power adapter that is supplied with this equipment indicates the

correct power source for this equipment. Operate this equipment only from an

electrical outlet that has the voltage and frequency that the label indicates.

If you are unsure of the type of power supply to your residence, consult Scientific-

Atlanta, Inc., or your local power company.

Grounding

This equipment may be provided with a three-prong plug. Properly ground (earth)

this equipment by inserting the plug into a grounded electrical, three-socket outlet. If

you are unable to insert this plug fully into the outlet, contact an electrician to

replace your obsolete outlet.

Damage that Requires Service

For damage that requires service, unplug this equipment from the electrical outlet.

Contact your cable service provider when any of the following situations occur:

• There is damage to the power cord or plug

• Liquid enters the equipment

• A heavy object falls on the equipment

• There is exposure to rain or water

• Operation is not normal (the instructions describe the proper operation)

• If you drop this equipment, or damage the cabinet of this equipment

• If this equipment exhibits a distinct change in performance

Upon completion of any service or repairs to this equipment (cable modem), ask the

service technician to perform safety checks to determine that the equipment is in

proper operating condition.

6 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

Section B

Before You Begin

Overview

Introduction

When you receive your WebSTAR Cable Modem, you should check the cable

modem equipment and accessories to verify that each item is in the carton and that

each item is undamaged. This section provides an equipment checklist.

In this Section

This section contains the following topics.

Topic See Page

Check Your Equipment 7

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 7

Check Your Equipment

Equipment Checklist

Before you install your cable modem, check the items in the carton. The carton

contains the following items:

• One WebSTAR Cable Modem

• One Ethernet cable (CAT5/RJ-45)

• One USB cable

• One Power Adapter with power cord

If any of the items listed is missing, please contact SciCare™ Broadband Services at

1-800-283-2636 for assistance.

Notes:

• You will need an optional cable signal splitter and additional standard RF coaxial

cable if you want to connect a VCR, a Digital Home Communications Terminal

(DHCT) or a set-top converter, or a TV to the same cable connection as your cable

modem.

• Cables and other equipment needed for telephone service must be purchased

separately. Contact your cable service provider to inquire about the equipment

and cables you need for telephone service.

8 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

Section C

Front and Back Panel Components

Overview

Introduction

This section provides descriptions of the DPX213 front and back panel components

and the front panel LED status indicator functions.

In this Section

This section contains the following topics.

Topic See Page

WebSTAR Cable Modem Front Panel 9

WebSTAR Cable Modem Back Panel 10

Front Panel LED Status Indicator Functions 11

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 9

WebSTAR Cable Modem Front Panel

Front Panel Components

The following illustration describes the LED status indicators on the front panel of

the cable modem.

1

2

3

4

5

6

T10266

1 POWER - Indicates that power is being applied

to the cable modem

2 PC - Indicates that an Ethernet/USB device or PC

is present

3 DATA - Indicates that data is being transferred

between the modem and the cable network

4 CABLE – Indicates that the modem is registered

on the network and fully operational

5 LINE 1 – Telephone line 1 status indicator

6 LINE 2 – Telephone line 2 status indicator

Notes:

• After the cable modem is successfully

registered on the network, the POWER (LED 1)

and CABLE (LED 4) indicators illuminate

continuously to indicate that the cable modem

is active and fully operational.

• See Front Panel LED Status Indicator

Functions, later in this section, for more

information on front panel LED status indicator

functions.

10 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

WebSTAR Cable Modem Back Panel

Back Panel Components

The follow illustration describes the back panel components of the cable modem.

CABLE USB ETHERNET RESET

12 VDC

LINE 1 LINE 2

1

2

3

4

5

6

7

T10267

1 POWER - Connects the cable modem to the DC

output of the AC power adapter that is provided

with your cable modem

Note: Only use the power cord and the AC

power adapter that are provided with your cable

modem.

2 LINE 2 – RJ-11 telephone port connects to home

telephone wiring to conventional telephones or

fax machines

3 LINE 1 – RJ-11 telephone port connects to home

telephone wiring to conventional telephones or

fax machines

4 RESET – Reset-to-Default button (Factory Reset)

CAUTION: This button is for

maintenance purposes only. Do not use

unless instructed to do so by your cable or

telephone service provider!

5 ETHERNET - RJ-45 Ethernet port connects to the

Ethernet port on your PC

6 USB - 12 Mbps USB port connects to the USB

port on your PC

7 CABLE IN - F-Connector connects to an active

cable signal from your cable service provider

CAUTION: Do not connect your PC to

both the Ethernet and USB ports at the same

time.

Note: You can connect two separate PCs to the

cable modem at the same time by connecting one

to the Ethernet port and one to the USB port. See

Install the Cable Modem, next in this guide.

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 11

Front Panel LED Status Indicator Functions

Initial Power Up, Calibration, and Registration

The following chart illustrates the sequence of steps and the corresponding

appearance of the cable modem front panel LED status indicators during power up,

calibration, and registration on the network. Use this chart to troubleshoot the power

up, calibration, and registration process of your cable modem.

Note: Once the cable modem completes step 8 (Registration Completed), the modem

proceeds immediately to step 9, Normal Operations.

Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration

Step

1 POWER

Front Panel

Indicator

1

ON

Power

Up

5 LINE 1

6 LINE 2

2PC

3 DATA

4 CABLE

OFF

2

ON

Self

Test

ON

8

ON

Registration

Completed

ON

3

ON

Downstream

Scan

ON

or

BLINKING

OFF

SLOW

BLINKING

1 blink

ON

or

BLINKING

MOMENTARY

ON

4

ON

Downstream

Signal Lock

OFF

5

ON

Ranging

ON

or

BLINKING

OCCASIONAL

BLINKING

OFF

OFF ON OFFOFFOFF OFF OFFOFF

ON

or

BLINKING

2 blinks

6

ON

Requesting

IP Address

OCCASIONAL

BLINKING

ON

or

BLINKING

4 blinks

7

ON

Registering

OCCASIONAL

BLINKING

T10328

Normal Operations

The following chart illustrates the appearance of the cable modem front panel LED

status indicators during normal operations.

Front Panel LED Status Indicators During Normal Operations

Step

1 POWER

Front Panel

Indicator

ON

Normal Operations

(Bold denotes normal)

2PC

3 DATA

4 CABLE

ON - When a single device is connected to either the Ethernet or USB port and no data is being

sent to or from the modem.

BLINKS - LED blinks when only one Ethernet or USB device is connected and

data is being transferrd between the consumer premise equipment (CPE) and the cable modem.

OFF - When no devices are connected to either the Ethernet or USB ports.

Note: With both Ethernet and USB devices connected to the modem at the same time, when data is being

transferred through only one of the devices (Ethernet or USB), the indicator will illuminate continuously.

Whenever data is being sent through both data ports (Ethernet and USB) simultaneously, the indicator will

blink as described above.

BLINKS - To indicate data is being transferred between the modem and the network.

ON

9

T10329

5 LINE 1 ON when line 1 is in use.

6 LINE 2 ON when line 2 is in use.

Continued on next page

12 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

Front Panel LED Status Indicator Functions, Continued

Special Conditions

The following chart describes the appearance of the cable modem front panel LED

status indicators during special conditions to show when cable modem access

protection is enabled, when you have been denied network access, or when you have

a message waiting.

Front Panel LED Status Indicators During Special Conditions

1 POWER

Front Panel

Indicator

2PC

3DATA

4 CABLE

OFF

Cable Modem Access Protection Enabled

OFF

VERY SLOW BLINKING

1 time every 5 seconds

ON

Message Waiting

Indicator

ON or BLINKING

OCCASIONAL

BLINKING

CONTINUOUS

BLINKING

Network Access Denied

SLOW BLINKING

1 time per second

SLOW BLINKING

1 time per second

SLOW BLINKING

1 time per second

T10342

SLOW BLINKING

1 time per second

5 LINE 1 ON when line 1 is in use. OFFOFF

6 LINE 2 ON when line 2 is in use. OFFOFF

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 13

Section D

Internet Service Installation

Overview

Introduction

This section provides information and procedures to assist you in placing, installing,

configuring, operating, and troubleshooting your DPX213 Cable Modem for high-

speed Internet service.

In this Section

This section contains the following topics.

Topic See Page

Before You Begin 14

System Requirements 15

Install the Cable Modem 16

Configure TCP/IP 18

Install USB Drivers 22

Frequently Asked Questions 25

Troubleshooting 26

14 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

Before You Begin

Contacting Your Local Cable Service Provider

You need to set up an Internet access account with your local cable service provider

in order to use your cable modem. When you contact your cable service provider,

verify the following conditions:

• Does the cable service to your home support two-way, DOCSIS-compatible cable

modem access? If your cable service provider does not provide two-way service,

this modem will not be able to communicate with your cable service provider’s

Internet access service.

• Do you have an active RF coaxial cable connection near your PC? If your current

cable input is not conveniently located near your PC, your cable service provider

can install one.

• Do you have an Internet access account? Your cable service provider will set up

your Internet access account, and they will become your Internet Service Provider

(ISP) to enable you to send and receive e-mail, access the World Wide Web, and

receive other Internet services.

You must also give your cable service provider the following information:

• The serial number of the modem

• The Media Access Control (MAC) address of the modem

These numbers appear on a bar code label located on the cable modem. The serial

number consists of a series of alphanumeric characters preceded by S/N. The MAC

address consists of a series of alphanumeric characters preceded by MAC. The

following illustration shows a sample bar code label.

T10327

Serial Number

MAC Address

Selecting a Location for Your Modem

Select the location for your workspace and consider these recommendations:

• Position your PC and cable modem so that they are located near your cable input.

There should be plenty of room to guide the cables away from the modem without

straining or crimping them.

• Airflow around the cable modem should not be restricted.

• Read this user’s guide thoroughly before installing the cable modem.

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 15

System Requirements

Introduction

This section provides hardware and software requirements for connecting your cable

modem to a PC for high-speed Internet service.

Minimum System Requirements for PCs

• A PC with a Pentium MMX 133 processor or greater

• 32 MB of RAM

• Web browsing software (Netscape or Internet Explorer)

• CD-ROM drive

Minimum System Requirements for Macintosh

• MAC OS 7.5

• 32 MB of RAM

System Requirements for an Ethernet Connection

• A PC with Windows 95 operating system (or later) with TCP/IP protocol installed,

or an Apple Macintosh computer with TCP/IP protocol installed

• An active 10/100BaseT Ethernet network interface card (NIC) installed in your PC

System Requirements for a USB Connection

• A PC with a Windows 98, 98SE, ME, 2000, or XP operating system

• A master USB port installed on your PC

16 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

Install the Cable Modem

Installation Diagram

The following diagram illustrates one of the various connection options that are

available to you.

CABLE USB ETHERNET RESET

12 VDC

LINE 1 LINE 2

Power

Supply

Cable-Ready TV,

VCR, or Set-Top

Converter

PC

Ethernet

Cable

RF

Cable

RF

Cables

Cable

Splitter

T10272

Power Supply

BYPASS

VOLñ VOL+

CH+

CHñ

MENU GUIDE INFO A/B

POWER

Home Telephone Wiring

Line 2

Home Telephone Wiring

Line 1

Note: Professional installation may be available. Contact your local cable service

provider for further assistance.

Continued on next page

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 17

Install the Cable Modem, Continued

Installing the Modem

The following installation procedure ensures proper cable modem setup and

configuration.

WARNING: To avoid personal injury or damage to your equipment,

follow these steps in the exact order shown.

Follow these steps for proper modem installation.

1. Power off your PC and unplug it from the power source.

2. Connect your PC to either the Ethernet port or the USB port using the

appropriate data cable.

Note: You can connect two separate PCs to the cable modem at the same time

by connecting one to the Ethernet port and one to the USB port.

3. Insert the AC power adapter cord into the DC power connector on the back of

the cable modem, and then plug the power adapter into an AC power source.

4. Plug in and power on your PC.

5. Connect one or both of the telephone ports to your home telephone jack(s), or

plug a telephone directly into one of the telephone ports.

6. Connect the active RF coaxial cable to the CABLE IN connector.

Note: Use an optional cable signal splitter to add a TV, a DHCT or set-top

converter, or a VCR.

7. The cable modem will then begin an automatic search to locate and sign on to

the broadband data network.

Note: This process may take up to 5 minutes. The modem will be ready for

use when the CABLE indicator on the front panel stops blinking and

illuminates continuously.

8. Choose one of the following options:

• To configure the TCP/IP protocol for Ethernet, see Configure TCP/IP.

• To install the USB Drivers for USB, see Install USB Drivers.

18 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A

Configure TCP/IP

Introduction

This section contains instructions for configuring the WebSTAR Cable Modem to run

in Windows or Macintosh environments. In addition, TCP/IP protocol in a Windows

environment is different for the Windows 95/98/98SE/ME/2000/XP versions. Go to

the appropriate section and follow the instructions to configure the TCP/IP protocol.

Windows 95/98/98SE/ME

Follow the instructions in this section to configure the WebSTAR cable modem for

TCP/IP in a Windows 95/98/98SE/ME environment.

Configuring the TCP/IP Protocol for Windows 95/98/98SE//ME

Note: Before you install your cable modem, you need to have either an Ethernet

Network Interface Card (NIC) with TCP/IP communications protocol, or a USB

network interface installed on your system.

Follow these steps to install and configure the TCP/IP protocol for Windows

95/98/98SE/ME environments.

1. Click Start, select Settings, and choose Control Panel.

Result: The Control Panel window opens.

2. In the Control Panel window, double-click the Network icon.

Result: A list of installed network components appears.

3. Under the Configuration tab, read the list of installed network components to

verify your PC contains the TCP/IP protocol.

4. Does your PC have the TCP/IP protocol?

• If yes, go to step 8.

• If no, click Add.

5. Click Protocol, and then click Add.

6. In the Manufacturers list, click Microsoft.

7. In the Network Protocols list, click TCP/IP, and then click OK.

8. Click the TCP/IP Ethernet Adapter protocol, and then choose Properties.

9. Click the IP Address tab, and then select Obtain an IP address automatically.

10. Click the Gateway tab and verify that these fields are empty. If they are not

empty, highlight and delete all information from the fields.

Continued on next page

4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 19

Configure TCP/IP, Continued

11. Click the DNS Configuration tab, and then select Disable DNS.

12. Click OK.

Result: The Copying Files window opens.

13. When the system finishes copying the files, click OK.

14. Close all networking windows.

15.

When the System Settings Change dialog box opens, click YES to restart your

computer.

Results:

• The computer restarts.

• The TCP/IP protocol is now configured on your PC and your cable

modem and it is ready for use.

Note: If you cannot access the Internet, contact your cable service provider

for further assistance.

Renewing the IP Address for Windows 95/98/98SE/ME

If your PC cannot access the Internet after the cable modem is online, it is possible

that your PC did not renew its IP address. Follow these steps to renew the IP address

on your PC.

1. Click Start, and then click Run to open the Run window.

2.

Type winipcfg in the Open field, and click OK to execute the winipcfg

command.

Result: The IP Configuration window opens.

3.

Click the down arrow to the right of the top field, and select the Ethernet

adapter that is installed on your PC.

Result: The IP Configuration window displays the Ethernet adapter

information.

4. Click Release, and then click Renew.

Result: The IP Configuration window displays a new IP address.

5.

Click OK to close the IP Configuration window, you have completed this

procedure.

Notes:

• If you have Windows 2000, Windows NT, or Windows XP, consult your

User’s Manual for the procedure for renewing the IP address on your PC.

• If you cannot access the Internet, contact your cable service provider for

further assistance.

Continued on next page

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