KYOCERA Cloud Connect User guide

kyoceradocumentsolutions.com

User Guide

KYOCERA Cloud Connect

Legal notes

Unauthorized reproduction of all or part of this guide is prohibited.

The information in this guide is subject to change without notice.

We cannot be held liable for any problems arising from the use of this product,

regardless of the information herein.

Regarding trademarks

Microsoft®, Windows®, and Active Directory® are registered trademarks of

Microsoft Corporation in the U.S. and/or other countries.

All other brand and product names herein are registered trademarks or

trademarks of their respective companies.

Table of Contents

Chapter 1 Product overview

Documentation......................................................................................................................................1-1

Conventions...........................................................................................................................................1-1

System requirements...........................................................................................................................1-2

Chapter 2 Accessing and configuring the application

Chapter 3 Using the cloud services

Authenticating your cloud services accounts...................................................................................3-1

Scanning.................................................................................................................................................3-2

Printing...................................................................................................................................................3-3

Removing your deactivated or deleted cloud service account...................................................... 3-4

Chapter 4 Troubleshooting

KYOCERA Cloud Connect i

ii User Guide

1 Product overview

Product overview

KYOCERA Cloud Connect is a licensed HyPAS application that is installed and

accessed from the operation panel of a HyPAS-enabled printer. With this

application, you can link one or more accounts of select cloud services and do

any of the following:

• Print files currently stored in your account

• Scan and upload files to your account

The following cloud services are supported:

• Google Drive

You can only access files that have been uploaded through

KYOCERA Cloud Connect version 10.

• Evernote

• OneDrive for Business

Documentation

This guide helps you use the different features of KYOCERA Cloud Connect.

This guide is intended for all users.

For more information about installing the application on a supported printer, see

KYOCERA Cloud Connect Installation Guide.

Conventions

The following conventions may be used in this guide:

•Bold text is used for menu items and buttons

• Screen, text box, and drop-down menu titles are spelled and punctuated

exactly as they are displayed on the screen

•Italics are used for document titles

• Icons are used to draw your attention to certain pieces of information.

Examples:

This is a NOTE icon. This indicates information that is useful to

know.

This is a CAUTION icon. This indicates important information

that you should know, including such things as data loss if the

procedure is not done properly.

KYOCERA Cloud Connect 1-1

Product overview

System requirements

Refer to the Release Notes or ReadMe that accompany this product.

1-2 User Guide

2 Accessing and configuring

the application

Accessing and configuring the application

The application can be accessed from the home screen of your printer operation

panel.

• If the application is not available in the home screen, go to your

printer system settings then make sure that the application is

listed and activated.

• The features in this application require internet access. Before

using the application, if applicable, make sure that your printer

proxy settings are correct.

1From the printer operation panel, select KYOCERA Cloud Connect.

If this is your first time to open the application or if you just updated the

application, read and accept the terms of service.

2Select Settings, then select any of the following:

You must have administrator access on your printer.

Menu Description

Proxy Settings

If this is

your first

time to

open the

application,

this menu

displays

automatically.

Review your printer proxy information. If

your network proxy requires a username and

password, enter the credentials.

To modify your printer proxy

information, from the printer

operation panel, go to your

network or communication

settings. Menus and buttons may

vary depending on your printer. If

required, enter your administrator

credentials.

KYOCERA Cloud Connect 2-1

Accessing and configuring the application

Menu Description

Application Settings Select either of the following to set sign-in

controls:

Display "Stay signed in"

Allow users to retain the cloud service

account in the application for use at a

later time.

Allow PIN login

Allow users to set a security PIN to sign

in to a specific cloud service account.

Access OneDrive for

Business

Allow users to access your OneDrive for

Business account. Follow the instructions on

your screen.

Make sure that:

• You have your correct OneDrive

for Business administrator

account credentials.

• You have read and understood

the access rights.

To manage settings remotely, access HyPAS Device Online

by entering https://123.123.123.123:8083/, where

123.123.123.123 is the IP address of your printer with KYOCERA

Cloud Connect installed.

In the application home screen, you can access the following supported cloud

services:

• Google Drive

• Evernote

• OneDrive for Business

In any part of KYOCERA Cloud Connect, you can select any of the

following:

Home

Return to the application home screen.

2-2 User Guide

Accessing and configuring the application

Logout

Log out of the current user account and return to the cloud service

Exit

Quit the application and return to the home screen of your printer

operation panel.

KYOCERA Cloud Connect 2-3

3 Using the cloud services

Using the cloud services

The features in this application require internet access. Before using

the application, if applicable, make sure that your printer proxy

settings are correct.

Authenticating your cloud services accounts

Before you begin, make sure that you have your cloud service

account credentials ready.

To authenticate your Google account in KYOCERA Cloud Connect,

make sure that you have access to a separate device, such as a phone

or tablet, that is connected to the internet.

1From the printer operation panel, select KYOCERA Cloud Connect.

2Select any of the following:

• Connect to Google

• Connect to Evernote

• Connect to Microsoft

You can select Don't show this page again to set the selected

cloud service as the default every time you open KYOCERA

Cloud Connect.

3Sign in with your account credentials, then follow the instructions on the

panel.

• You may be asked to review terms and conditions of use.

• You may be asked to allow the application to access your

cloud service account.

• For Evernote, you may also create new accounts.

• For Microsoft, only OneDrive for Business accounts are

supported. Make sure that OneDrive for Business is

configured. For more information, see Accessing and

configuring the application.

• For Google, authentication is required on a separate device

such as a phone or tablet that is connected to the internet.

Follow the instructions on the printer operation panel and on

the separate device.

KYOCERA Cloud Connect 3-1

Using the cloud services

• To have easier access to any of your cloud services accounts

in this application, you can set either of the following, if

enabled by your administrator in Settings:

Set up a PIN

After signing in to your cloud service account, you can set

an optional 4-digit PIN.

• Your PIN may expire after a limited time,

depending on your cloud service.

• If your PIN has been locked, forgotten, or

has expired, select the appropriate option

to reset your PIN. Follow the instructions on

your screen.

Stay signed in

While using any cloud service, you can select this option

to keep the current account active for a limited time, until

you log out of the account, or close the application.

If account authentication is successful, then the scan and print options become

available. If account authentication is unsuccessful, then make sure that:

• Your account credentials are correct.

• The correct cloud service root certificates are registered. For more

information, see KYOCERA Cloud Connect Installation Guide or contact your

system administrator.

• Your printer is connected to the internet and, if applicable, has correct proxy

settings. For more information, contact your system administrator.

Scanning

Menus and settings may vary depending on the application version,

cloud service, or printer.

1Place your items face-down on the scanner glass or face-up on the

document feeder.

2From the printer operation panel, select KYOCERA Cloud Connect, then do

any of the following:

• Select a cloud service, then sign in to your account.

• Select your saved cloud service account, and if necessary, enter your

account credentials.

3In Scan, select the option to add new content.

3-2 User Guide

Using the cloud services

4Follow the instructions and navigation options on the panel, and modify

the available settings including:

• File name

• Scan destination

For Google, you cannot change the scan destination. Files

are saved only in the root directory.

• Scan settings

5Select Start Scan.

You can view the scanned output in your cloud service application.

Printing

Menus and settings may vary depending on the application version,

cloud service, or printer.

1Make sure that paper is loaded correctly in the cassettes or manual paper

feeder. For more information on loading paper correctly, see your printer

Operation Guide.

2From the printer operation panel, select KYOCERA Cloud Connect, then do

any of the following:

• Select a cloud service, then sign in to your account.

• Select your saved cloud service account, and if necessary, enter your

account credentials.

3In Print, select any of the available options to browse for your file.

4Select your file, then select Next.

• You can use the search feature to find any of the supported

files.

• If your file is not listed, the file type may not be supported by

KYOCERA Cloud Connect. Access and print your file from a

computer.

• For Google, you can only access files in the root directory

that have been uploaded through KYOCERA Cloud Connect

version 10. If you have moved these files from the root

directory to another location, use the search feature to find

your file.

5Review or modify any of the available printing options including:

• Paper source

• Color options

• Layout, finishing, or publishing options

KYOCERA Cloud Connect 3-3

Using the cloud services

6Select Start Print.

If an error occurs during printing, follow the instructions on the

panel to resolve any issues and continue printing.

Removing your deactivated or deleted cloud service account

When you deactivate or delete any of your cloud service accounts in another

platform, for example, a web browser or a mobile app, some of your cloud

service account information may still be available in KYOCERA Cloud Connect.

1To ensure that your deactivated or deleted account is properly removed

from KYOCERA Cloud Connect, do any of the following:

• In KYOCERA Cloud Connect, sign out of your cloud service account.

• Exit KYOCERA Cloud Connect.

• Turn off then restart your printer.

2In KYOCERA Cloud Connect, select the respective cloud service, then check

that your account is not listed.

3-4 User Guide

4 Troubleshooting

Troubleshooting

The following table includes the most common problems that users may

encounter when configuring or using the application. If your problem is not

listed, contact a qualified service personnel or your system administrator.

Problem Possible cause Recommended solution

I can't print my

password-protected

*.pdf.

Processing secure *.pdf

is not supported by the

application.

Access and print your file

from a computer

The file that I want to

print isn't listed. • The file type is not

supported by the

application.

• For Google, you can

only access files in the

root directory that

have been uploaded

through KYOCERA

Cloud Connect version

10.

• Access and print your

file from a computer.

• For Google, use

the search feature

in KYOCERA Cloud

Connect to find

your file. You can

also access your

Google Drive from

a separate device

such as a phone or

tablet, then mark

your file as a favorite.

In KYOCERA Cloud

Connect, select the

Google cloud service,

then in Print, select

Starred to locate

your file marked as a

favorite.

I can't specify the scan

destination in Google

Drive.

This is a limitation

in KYOCERA Cloud

Connect. For Google,

files are saved in the root

directory.

Scan your files to Google

Drive using KYOCERA

Cloud Connect, then

access your Google

Drive from a separate

device, such as a phone

or tablet, to manage the

file location.

KYOCERA Cloud Connect 4-1

Troubleshooting

Problem Possible cause Recommended solution

I can't sign in to my

cloud service account. • Your printer is not

connected to the

internet.

• You have incorrectly

entered your account

credentials.

• For Microsoft,

only OneDrive for

Business accounts are

supported.

• For Google,

authentication

is required on a

separate device such

as a phone or tablet

that is connected to

the internet.

• Your cloud service

root certificates have

expired or have not

been registered.

• Review or modify the

network and proxy

settings of the printer

and application.

You may need to

restart your printer

after modifying the

settings.

• Make sure that your

account credentials

are correct.

• For Microsoft, make

sure that you are

using a valid OneDrive

for Business account

with access set up

by your system

administrator in

Settings.

• For Google, follow

the instructions on

the printer operation

panel and on the

separate device.

• Register the correct

cloud service root

certificates. For

more information,

see KYOCERA Cloud

Connect Installation

Guide.

For more

information,

contact

your system

administrator.

4-2 User Guide

Troubleshooting

Problem Possible cause Recommended solution

After going through the

Google account selection

page, I see a sign-in error

about JavaScript being

unsupported or turned

off.

The native browser of

your printer does not

support the account

selection page of Google.

• Select the logout

option. In the Google

sign-in page, make

sure that Stay signed

in is not selected.

• If the Google account

selection page is

shown, select Add

another account to

the JavaScript

requirement.

After selecting the

application from my

printer operation panel,

I see an error about a

browser problem.

The application may not

function properly with

the Chromium-based

NetFront browser of your

printer.

Update the printer

browser firmware to a

WebKit-based version.

For more information,

contact your system

administrator.

KYOCERA Cloud Connect 4-3

Troubleshooting

Problem Possible cause Recommended solution

While using the

application, I see a

communication error.

• You may have

problems with your

network or network

settings.

• Your cloud service

root certificates have

expired or have not

been registered.

• Check the network

connection between

your access point and

your printer.

• Review or modify the

network and proxy

settings of the printer

and application.

You may need to

restart your printer

after modifying the

settings.

• Register the correct

cloud service root

certificates. For

more information,

see KYOCERA Cloud

Connect Installation

Guide.

For more

information,

contact

your system

administrator.

4-4 User Guide

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KYOCERA Cloud Connect User guide

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