For factory assistance, call
888-436-5442
Fax 888-779-2040
Page 20
Trouble Shooting
If a problem arises during operation of your blended ice machine, follow the remedies below before calling service.
Routine adjustments and maintenance procedures are not covered by the warranty.
Problem Probable Cause Remedy
Touchscreen Will Not Energize Breaker is tripped.
Plug is not connected in outlet.
Touchscreen is turned OFF.
Switch equipment outlet breaker OFF and back ON.
Connect plug at outlet.
Turn rocker switch to the ON position.
If fault remains call 888-436-5442 for service.
Fault Messages
A current fault will display on the bottom of the Drink Selection Touch Screen. The operator can view faults from the
Fault History screen. This screen displays the most recent fault rst.
Fault Message Probable Cause Remedy
Blend Container Not in Place Operator has selected drink choice but there is no
container in blend station.
Operator has hand on pitcher.
Ice or debris under the blend pitcher platform.
Ice or debris between the drive coupling and blend
pitcher platform.
Place container in blend station.
Operator remove hand from pitcher.
Clean ice or debris from under the blend pitcher
platform.
Clean ice or debris between the drive coupling and
blend pitcher platform.
Reboot machine by moving toggle switch off/on.
If fault remains call 888-436-5442 for service.
Check Ice Bin Cover
Ice Bin Cover Not in Place
Secure Ice Bin Cover to Continue
Drink Preparation
Ice bin cover not in position.
Excessive vibration disengages lid.
Make sure ice bin cover is in place and secure.
Isolate source of vibration, then refer to Ice Shaver or
Blender troubleshooting.
Verify ice is in bin.
If fault remains call 888-436-5442 for service.
Check Blend Container and Pad
Valid Container Weight Range
Exceeded
Container weight exceeds calibration weight Empty container of residual ice, product or fruit, product
or fruit.
Select a different container than the one used when the
fault occurred.
If fault remains call 888-436-5442 for service.
Not Enough Shaved Ice in
Container
Drink Preparation Paused
Fill Ice Bin or Clean Ice Passageway
Ice Shaver Dispense Fault – Check
Ice Chute and Shaver Operation
Ice preparation function did not achieve 1/2 target ice
weight within 20 seconds (sufcient ice in bin).
Bagged ice from a freezer is too cold/hard, large cubes
are difcult to shave.
Shaver wheel nut is loose.
Obstruction or foreign object under shaver wheel.
Shaver blade needs to be rotated or replaced.
Remove ice from bin, place blender in blend station,
pour warm water in bin and allow water to exit chute
outlet to verify ice is not obstructing outlet.
Reboot machine by moving toggle switch off/on.
Tighten shaver wheel nut.
Dislodge obstruction/foreign object under shaver wheel.
Rotate or replace shaver blade.
Refer to Ice Shaver troubleshooting.
If fault remains call 888-436-5442 for service.