Bay Networks Gateway Routing Manager Software Manual

Brand: Bay Networks

Model: Gateway Routing Manager

Type: Software Manual

Part No. 303141-A Rev. 00

July 1998

Gateway Routing

Manager Description

303141-A Rev. 00

4401 Great America Parkway 8 Federal Street

Santa Clara, CA 95054 Billerica, MA 01821

The information in this document is subject to change without notice. The statements, configurations, technical data,

and recommendations in this document are believed to be accurate and reliable, but are presented without express or

implied warranty. Users must take full responsibility for their applications of any products specified in this document.

The information in this document is proprietary to Bay Networks, Inc.

The software described in this document is furnished under a license agreement and may only be used in accordance

with the terms of that license. A summary of the Software License is included in this document.

Trademarks

Bay Networks is a registered trademark and Bay Networks Press and the Bay Networks logo are trademarks of Bay

Networks, Inc.

NetSpeak is a registered trademark of NetSpeak Corporation.

Microsoft, Windows, Windows NT, and SQL Server are registered trademarks of Microsoft Corporation.

Intel and Pentium are registered trademarks of Intel Corporation.

RSA and RSA Public Key Cryptosystem are trademarks of RSA Data Security, Inc.

The NetSpeak service products described in this document incorporate security technology from RSA Data Security,

Inc.

NetSpeak Corporation is a certified POS-port application developer and a member of the POS-port Ready program.

All other trademarks and registered trademarks are the property of their respective owners.

Restricted Rights Legend

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph

(c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.

Notwithstanding any other license agreement that may pertain to, or accompany the delivery of, this computer

software, the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in

the Commercial Computer Software-Restricted Rights clause at FAR 52.227-19.

Statement of Conditions

In the interest of improving internal design, operational function, and/or reliability, Bay Networks, Inc. reserves the

right to make changes to the products described in this document without notice.

Bay Networks, Inc. does not assume any liability that may occur due to the use or application of the product(s) or

circuit layout(s) described herein.

rights reserved. Redistribution and use in source and binary forms of such portions are permitted, provided that the

above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising

materials, and other materials related to such distribution and use acknowledge that such portions of the software were

303141-A Rev. 00 iii

developed by the University of California, Berkeley. The name of the University may not be used to endorse or

promote products derived from such portions of the software without specific prior written permission.

SUCH PORTIONS OF THE SOFTWARE ARE PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR

IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

In addition, the program and information contained herein are licensed only pursuant to a license agreement that

contains restrictions on use and disclosure (that may incorporate by reference certain limitations and notices imposed

by third parties).

303141-A Rev. 00

Contents

About This Guide

Conventions .......................................................................................................................x

Bay Networks Technical Publications ................................................................................x

Bay Networks Customer Service .......................................................................................x

How to Get Help ...............................................................................................................xi

Bay Networks Educational Services ................................................................................. xi

Chapter 1

Gateway Routing Manager

Features ..........................................................................................................................1-1

Description ......................................................................................................................1-2

Gateway Routing Manager Services ........................................................................1-2

Processing Calls ................................................................................................1-3

Maintaining Records ..........................................................................................1-3

Account Management ..............................................................................................1-3

Accounts ............................................................................................................1-3

Transaction Processing ......................................................................................1-3

Display Information and Statistics ............................................................................1-4

Network Hierarchy ....................................................................................................1-4

Security ....................................................................................................................1-5

System Administration Using the Control Center ...........................................................1-5

Administrative Access ..............................................................................................1-6

Gateway Routing Manager Configuration Options ...................................................1-7

RSA Security Management ......................................................................................1-7

System Requirements ..............................................................................................1-8

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vii

Figures

Figure 1-1. Monitor Real Time CS Activity Dialog Box ...............................................1-4

Figure 1-2. Control Center Main Screen, CS Selected ..............................................1-6

303141-A Rev. 00

About This Guide

This guide is for people who are responsible for administering or managing

Gateway Routing Manager (CS) services. If you want to familiarize yourself with

gateway routing management functions and use connection services, see

Chapter 1, “Gateway Routing Manager.”

Note:

This document contains examples of windows displayed by Voice

Services applications. These are included to give you a point of reference

while reading about features and procedures. Most of these windows match or

closely resemble those displayed by the applications. However, some windows

displayed by the version of the application you are using may differ from those

included in this document. Some fields and options might appear dimmed,

which indicates that they are unavailable.

Gateway Routing Manager Description

303141-A Rev. 00

Conventions

italic text

Indicates variable values in command syntax

descriptions, new terms, file and directory names, and

book titles.

Bay Networks Technical Publications

You can now print technical manuals and release notes free, directly from the

Internet. Go to

support.baynetworks.com/library/tpubs

. Find the Bay Networks

products for which you need documentation. Then locate the specific category and

model or version for your hardware or software product. Using Adobe Acrobat

Reader, you can open the manuals and release notes, search for the sections you

need, and print them on most standard printers. You can download Acrobat

Reader free from the Adobe Systems Web site,

www.adobe.com

Documentation sets and CDs are available through your local Bay Networks sales

office or account representative.

Bay Networks Customer Service

You can purchase a support contract from your Bay Networks distributor or

authorized reseller, or directly from Bay Networks Customer Service. For

information or to purchase a Bay Networks service contract, either call your local

Bay Networks field sales office or one of the following numbers:

Information about customer service is also available on the World Wide Web at

support.baynetworks.com

Region Telephone number Fax number

United States and

Canada

800-2LANWAN; then enter Express Routing

Code (ERC) 322, when prompted, to

purchase or renew a service contract

978-916-8880 (direct)

978-916-3514

Europe 33-4-92-96-69-66 33-4-92-96-69-96

Asia/Pacific 61-2-9927-8888 61-2-9927-8899

Latin America 561-988-7661 561-988-7550

About This Guide

303141-A Rev. 00

How to Get Help

If you purchased a service contract for your Bay Networks product from a

distributor or authorized reseller, contact the technical support staff for that

distributor or reseller for assistance.

If you purchased a Bay Networks service program, call one of the following Bay

Networks Technical Solutions Centers:

Bay Networks Educational Services

Through Bay Networks Educational Services, you can attend classes and purchase

CDs, videos, and computer-based training programs about Bay Networks

products. Training programs can take place at your site or at a Bay Networks

location. For more information about training programs, call one of the following

numbers:

Technical Solutions Center Telephone number Fax number

Billerica, MA 800-2LANWAN 978-916-3514

Santa Clara, CA 800-2LANWAN 408-495-1188

Valbonne, France 33-4-92-96-69-68 33-4-92-96-69-98

Sydney, Australia 61-2-9927-8800 61-2-9927-8811

Tokyo, Japan 81-3-5402-0180 81-3-5402-0173

Region Telephone number

United States and Canada 800-2LANWAN; then enter Express Routing Code (ERC)

282 when prompted

978-916-3460 (direct)

Europe, Middle East, and

Africa

33-4-92-96-15-83

Asia/Pacific 61-2-9927-8822

Tokyo and Japan 81-3-5402-7041

303141-A Rev. 00

1-1

Chapter 1

Gateway Routing Manager

The Gateway Routing Manager (CS) enables companies to provide connection

services for communications using the Voice Gateway.

The Gateway Routing Manager (CS) is the center of most Voice Services

networks. The CS allows Voice Gateways to contact other parties by e-mail

address and IP address. The CS stores the necessary information and tracks which

accounts are currently online.

When a connection request to an e-mail address is made, the CS translates the

requested e-mail address to an IP address so that a direct connection between the

caller and the target can be made. When a connection request to a telephone

number is made, the CS returns the address for a Voice Gateway which supports

the number, based on the E.164 telephone number, specifically, the country code,

area code, and subscriber number. A connection to the telephone number through

the appropriate Voice Gateway can then be made.

Features

GUI-Based Configuration

Gateway Routing Manager (CS) options can be configured through the Control

Center application. Options such as operator permissions, parent/child

relationships with other CSs, and information for virtual WebPhone accounts can

be added, removed, or modified.

Interface with Other Databases

The CS interfaces with an ODBC compatible SQL server, including Microsoft®

SQL Server® and Oracle Workgroup Server.

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Event and Transaction Logging

As an option, transaction information can be logged to the Event Manager (EMS).

Information such as the number of database resolution queries, the query length,

or the party called can be used to generate reports using third-party reporting

software.

Real-Time Event Presentation

The CS reports real-time data, such as the number of connect requests, to the

Control Center application.

Secure Communications

Voice Services use the RSA Public Key Cryptosystem™ to provide secure

communications and prevent problems such as data interception, playback,

decoding, and modification by third parties.

System Administration

Control Center users are identified by unique user names and encrypted

passwords. Users can be given all, some, or no administrative privileges to the CS.

Description

The Gateway Routing Manager (CS) provides component-specific services to

other Voice Service clients and servers, including the Voice Gateway. Depending

on the needs of the client or server, the CS can provide connection services,

manage accounts, or display information and statistics. Network hierarchy and

security functions are used to structure and coordinate secure connections

between Voice Service products.

Gateway Routing Manager Services

The Gateway Routing Manager (CS) functions as a dynamic IP address lookup

service and user information manager for other Voice Service products. The CS

updates the user e-mail address, IP address, and online status fields, and uses them

to perform IP address resolution, track account activation information, and more.

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This allows customers to connect with other parties by e-mail address as well as

by IP address, as IP addresses may be dynamic and difficult to remember. In

addition, the CS allows customers to connect with other parties by telephone

number through a Voice Gateway which supports the target telephone number.

The Voice Gateway is chosen by the CS based on the E.164 telephone number of

the call.

Processing Calls

When the Voice Gateway routes a call to an e-mail address, the CS is used to

resolve the target e-mail address. And when a Voice Gateway routes calls to a

telephone number, the CS is used to resolve the telephone number to the IP

address of a Voice Gateway which supports the target telephone number.

Maintaining Records

The Voice Gateway, using virtual WebPhone processes, can publish a destination

(such as a conventional telephone) as well as an e-mail address. The CS directs

each call for a virtual WebPhone to the appropriate Voice Gateway for processing.

If the Voice Gateway goes offline for some reason, the status for the related virtual

WebPhone processes are updated by the CS.

Account Management

The Gateway Routing Manager (CS) maintains account information, such as

account type, account number, and PIN code.

Accounts

Accounts can be set up as an individual account or corporate account. All

accounts are identified by an account number and PIN code, and individual

accounts are also identified by an e-mail address.

Transaction Processing

When a Manager (usually the Voice Gateway) requests a transaction, it contacts

the CS for account information. Depending on the type of the account, the CS

either approves or denies the proposed transaction.

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Once approval is received, the requested service is performed. When complete,

the server that performed the service contacts the CS with the final information.

The CS updates the user’s account. If an optional Event Manager (EMS) is

available, a detailed record of the call is stored and can be accessed later for

customer history or other reports.

Display Information and Statistics

The CS uses the main display and an events monitoring dialog box of the Control

Center application to display account and connect request information.

Figure 1-1. Monitor Real Time CS Activity Dialog Box

The Monitor Real Time CS Activity Dialog Box (Figure 1-1) displays the number

of users coming online and going offline, connect requests, ID change requests,

and Control Center applications coming on line and going offline.

Network Hierarchy

While the Gateway Routing Manager (CS) is the central component to most Voice

Service networks, two or more CSs can be arranged in parent/child relationships

to create layered networks.

For example, a business could install a local CS in each branch office and

configure them as child servers for a regional CS. Each local CS would be used to

connect to users on the local group, while the regional server would be used to

connect with other branches in the region.

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Security

Establishing a secure connection between two systems across the Internet is a

significant task. A system must be assured that it is connected to its intended

recipient system. Communications must be protected from interception, playback,

decoding, or modification by third parties. Data monitoring, tampering, and

spoofing pose significant challenges to establishing secure communications.

Voice Services use the RSA Public Key Cryptosystem™ to provide secure

communications. A

public key cryptosystem

is a complex mathematical method to

secure digital communications. Public key encryption uses two algorithmic keys:

public key

used to encode the data and a

private key

required to decode it. The

encryption key is usually made public and the decryption key is kept secret.

Voice Services use two additional types of keys to create two levels of security.

Default keys are common to all Voice Services and Control Centers, while unique

keys are generated for each individual Voice Service and Control Center. To

communicate with other Voice Services, a Voice Service or the Control Center

must have the appropriate security keys. All Voice Services and Control Center

applications have the default key when installed; if the default key is disabled,

unique keys must be distributed to new Voice Services or Control Centers through

a key management system.

System Administration Using the Control Center

The Control Center is the configuration, operation, and management application

that interfaces with all Voice Services. The Control Center is a Microsoft

Windows-based, 32-bit application with a graphical user interface (GUI). It

provides component-specific services for each of the Voice Service products and

also affects how some Voice Service client applications function.

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Figure 1-2. Control Center Main Screen, CS Selected

Administrative Access

Each Voice Service maintains a list of authorized users, and each user is validated

by name and password when they log into the Control Center. Some of the

permissions that can be enabled or disabled when assigning user access include:

• Add and Delete Control Center Users

• View and Change Server Configuration

• Monitor Real-Time Statistics

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Gateway Routing Manager Configuration Options

The Control Center interface displays several options that enable you to configure

operating parameters and features. You can:

• Specify the database information, such as database name, login information,

and number of database licenses.

• Specify the debug filename and location, and the information to be logged.

• Specify server information, such as host name and IP address.

host

is a computer system (with a unique IP address and domain name) that

can function as the beginning and end point of data transfers.

• Specify information for an optional primary and secondary parent CS.

The Gateway Routing Manager (CS) can be configured to distribute services

over a hierarchical tree with CSs acting as “parents” to subordinate clients and

servers (for more information, refer to the

Control Center Administration

Guide

• Specify information for optional child CSs.

child

is a subordinate client or server of “parent” Gateway Routing

Managers in a distributed services system (for more information, refer to the

Control Center Administration Guide

• Specify information for an optional primary and secondary Event Manager

(EMS).

RSA Security Management

Voice Services use the RSA Public Key Cryptosystem™ to provide secure

communications. In order to communicate with other Voice Services, a server or

the Control Center must have the appropriate security keys. All Voice Service and

Control Center applications have the default key when installed; if the default key

is disabled, unique keys must be distributed to new servers or Control Centers

through a key management system.

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The Control Center application keeps track of known servers, the key ring of

selected servers, and the local Control Center key ring. Each server and Control

Center has a unique key, and a

key ring

is the collection of all unique keys

available to a Control Center. Key rings can be saved as files for backup or

transportation. Key administration and management is performed through the

Control Center to keep keys updated. The administrator should periodically

generate new keys and share updated keys with servers and clients that require

them.

System Requirements

Hardware

• Intel Pentium 166 MHz processor (minimum)

• 64 MB RAM (minimum)

• 25 MB available (free) hard disk space

• CD-ROM drive

• Mouse or pointing device

• Network Interface Adapter

Operating System

• Microsoft Windows NT® Server 4.0 (with Service Pack 3) or later

Database Requirements

(one of the following)

• Microsoft SQL Server 6.5 (with SQL Service Pack 3 or later)

• Oracle Workgroup Server 7.3.2.2.1 and

Oracle ODBC 2.5.3.1.3 for Windows NT Server 4.0

NT Network Protocol

• TCP/IP

Power Backup

(recommended)

• Power backup, uninterruptible power supply (UPS)

Bay Networks Gateway Routing Manager Software Manual

Bay Networks Gateway Routing Manager Software Manual

Bay Networks Gateway Routing Manager Software Manual

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