Bay Networks Event Manager Software Manual

Brand: Bay Networks

Model: Event Manager

Category: Database software

Type: Software Manual

Part No. 303142-A Rev. 00

July 1998

Event Manager

Description

303142-A Rev. 00

4401 Great America Parkway 8 Federal Street

Santa Clara, CA 95054 Billerica, MA 01821

The information in this document is subject to change without notice. The statements, configurations, technical data,

and recommendations in this document are believed to be accurate and reliable, but are presented without express or

implied warranty. Users must take full responsibility for their applications of any products specified in this document.

The information in this document is proprietary to Bay Networks, Inc.

The software described in this document is furnished under a license agreement and may only be used in accordance

with the terms of that license. A summary of the Software License is included in this document.

Trademarks

Bay Networks is a registered trademark and the Bay Networks logo are trademarks of Bay Networks, Inc.

NetSpeak is a registered trademark of NetSpeak Corporation.

Microsoft, Windows, Windows NT, and SQL Server are registered trademarks of Microsoft Corporation.

RSA and RSA Public Key Cryptosystem are trademarks of RSA Data Security, Inc.

The NetSpeak service products described in this document incorporate security technology from RSA Data Security,

Inc.

NetSpeak Corporation is a certified POS-port application developer and a member of the POS-port Ready program.

All other trademarks and registered trademarks are the property of their respective owners.

Restricted Rights Legend

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph

(c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.

Notwithstanding any other license agreement that may pertain to, or accompany the delivery of, this computer

software, the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in

the Commercial Computer Software-Restricted Rights clause at FAR 52.227-19.

Statement of Conditions

In the interest of improving internal design, operational function, and/or reliability, Bay Networks, Inc. reserves the

right to make changes to the products described in this document without notice.

Bay Networks, Inc. does not assume any liability that may occur due to the use or application of the product(s) or

circuit layout(s) described herein.

rights reserved. Redistribution and use in source and binary forms of such portions are permitted, provided that the

above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising

materials, and other materials related to such distribution and use acknowledge that such portions of the software were

developed by the University of California, Berkeley. The name of the University may not be used to endorse or

promote products derived from such portions of the software without specific prior written permission.

303142-A Rev. 00 iii

SUCH PORTIONS OF THE SOFTWARE ARE PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR

IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

In addition, the program and information contained herein are licensed only pursuant to a license agreement that

contains restrictions on use and disclosure (that may incorporate by reference certain limitations and notices imposed

by third parties).

303142-A Rev. 00

Contents

About This Guide

Conventions .......................................................................................................................x

Bay Networks Technical Publications ................................................................................x

Bay Networks Customer Service ...................................................................................... xi

How to Get Help ............................................................................................................... xi

Bay Networks Educational Services .................................................................................xii

Chapter 1

Event Manager

Overview of the Event Manager .....................................................................................1-1

Features ...................................................................................................................1-2

Backup and Restore ..........................................................................................1-2

Centralized Data Storage ..................................................................................1-2

Interaction with Third-Party Applications ...........................................................1-2

Secure Communications ...................................................................................1-2

System Administration .......................................................................................1-2

Interaction with Voice Services ................................................................................1-3

Gateway Routing Manager .............................................................................................1-3

Voice Gateway ................................................................................................................1-3

System Administration Using the Control Center ...........................................................1-4

Administration Access ..............................................................................................1-5

Security Management ..............................................................................................1-6

System Requirements ....................................................................................................1-6

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vii

Figures

Figure 1-1. Control Center Main Screen, EMS Selected ............................................1-5

303142-A Rev. 00

About This Guide

If you are responsible for configuring the Event Manager software, you need to

read this guide.

Chapter 1

contains information on Event Manager features, Voice Services

interactions, Gateway Routing Manager and Voice Gateway features, and Control

Center features.

Note:

This document contains examples of windows displayed by Voice

Services applications. These are included to give you a point of reference

while reading about features and procedures. Most of these windows match or

closely resemble those displayed by the applications. However, some windows

displayed by the version of the application you are using may differ from those

included in this document. Some fields and options might appear dimmed,

which indicates that they are unavailable.

Event Manager Description

303142-A Rev. 00

Conventions

italic text

Indicates variable values in command syntax

descriptions, new terms, file and directory names, and

book titles.

quotation marks (“ ”) Indicates the title of a chapter or section within a book.

screen text

Indicates data that appears on the screen.

Example:

,,,Friendly/Fred, fred,

fred@acme.com,199.999.9.99,,,

Bay Networks Technical Publications

You can now print technical manuals and release notes free, directly from the

Internet. Go to

support.baynetworks.com/library/tpubs

. Find the Bay Networks

products for which you need documentation. Then locate the specific category and

model or version for your hardware or software product. Using Adobe Acrobat

Reader, you can open the manuals and release notes, search for the sections you

need, and print them on most standard printers. You can download Acrobat

Reader free from the Adobe Systems Web site,

www.adobe.com

Documentation sets and CDs are available through your local Bay Networks sales

office or account representative.

About This Guide

303142-A Rev. 00

Bay Networks Customer Service

You can purchase a support contract from your Bay Networks distributor or

authorized reseller, or directly from Bay Networks Customer Service. For

information or to purchase a Bay Networks service contract, either call your local

Bay Networks field sales office or one of the following numbers:

Information about customer service is also available on the World Wide Web at

support.baynetworks.com

How to Get Help

If you purchased a service contract for your Bay Networks product from a

distributor or authorized reseller, contact the technical support staff for that

distributor or reseller for assistance.

If you purchased a Bay Networks service program, call one of the following Bay

Networks Technical Solutions Centers:

Region Telephone number Fax number

United States and

Canada

800-2LANWAN; then enter Express Routing

Code (ERC) 322, when prompted, to

purchase or renew a service contract

978-916-8880 (direct)

978-916-3514

Europe 33-4-92-96-69-66 33-4-92-96-69-96

Asia/Pacific 61-2-9927-8888 61-2-9927-8899

Latin America 561-988-7661 561-988-7550

Technical Solutions Center Telephone number Fax number

Billerica, MA 800-2LANWAN 978-916-3514

Santa Clara, CA 800-2LANWAN 408-495-1188

Valbonne, France 33-4-92-96-69-68 33-4-92-96-69-98

Sydney, Australia 61-2-9927-8800 61-2-9927-8811

Tokyo, Japan 81-3-5402-0180 81-3-5402-0173

Event Manager Description

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303142-A Rev. 00

Bay Networks Educational Services

Through Bay Networks Educational Services, you can attend classes and purchase

CDs, videos, and computer-based training programs about Bay Networks

products. Training programs can take place at your site or at a Bay Networks

location. For more information about training programs, call one of the following

numbers:

Region Telephone number

United States and Canada 800-2LANWAN; then enter Express Routing Code (ERC)

282 when prompted

978-916-3460 (direct)

Europe, Middle East, and

Africa

33-4-92-96-15-83

Asia/Pacific 61-2-9927-8822

Tokyo and Japan 81-3-5402-7041

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Chapter 1

Event Manager

Overview of the Event Manager

The Event Manager (EMS) is a repository for information and records of database

transactions collected over a period of time. The EMS receives data from other

Voice Services and logs transaction records into your current, centralized SQL

database (that is, either an Oracle® Workgroup Server or Microsoft® SQL

Server). The data is then available to third-party applications at a central source

for analysis and report generation. Communication between the EMS and other

Voice Services is encrypted.

The EMS provides an off-server repository to safeguard data and perform data

analysis without impacting server operations, and, therefore, should run on a

computer system not used for other Voice Service processes. More than one EMS

can be used to provide fault tolerance through data duplication.

Since the Voice Services reporting to the EMS may reside in different time zones,

all time data elements are sent to the EMS using Universal Coordinated Time.

This assures uniform time stamps on all recorded events throughout a global

network.

An EMS can simultaneously support different types of Voice Services as well as

multiple Voice Services of the same type. Each Voice Service using the EMS is

identified by a unique service e-mail.

Event Manager Description

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Administrators can configure a primary and secondary EMS to which service

transaction records will be sent. Data can then be sent to the secondary service

when the primary service is not responding. If the EMS is not online with a Voice

Service, the individual manager keeps all transactions in a buffer stored on the

server disk, and resends records to the EMS when it is online again. This protocol

provides a safe method of forwarding data from the individual manager to the

EMS database without a loss of data.

Features

Backup and Restore

The EMS allows the system administrator to establish backup and restore

procedures using the Oracle and Microsoft SQL Enterprise Manager.

Centralized Data Storage

The EMS makes efficient use of computer processing resources because it makes

it possible to access large amounts of data and generate reports from a central data

location instead of from each Voice Service. The data is stored on one computer

system instead of several.

Interaction with Third-Party Applications

The SQL database used by the EMS can be made available to third-party

accounting and reporting applications.

Secure Communications

Voice Services use the RSA Public Key Cryptosystem™ to provide secure

communications and prevent problems such as data interception, playback,

decoding, and modification by third parties.

System Administration

Control Center users are identified by unique user names and encrypted

passwords. Users can be given all, some, or no administrative privileges to the

Event Manager.

Event Manager

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Interaction with Voice Services

The EMS stores information passed from various Voice Services. The information

is stored in SQL database tables, which are identified by the unique service e-mail

address of the Voice Service which sent the information.

Gateway Routing Manager

The Gateway Routing Manager (CS) allows companies to provide connection

services and account management to their virtual WebPhone processes.

The CS stores data regarding user status, such as a gateway changing to online or

offline, as well as information on connection requests, such as a virtual WebPhone

user dialing an e-mail address or telephone number (when a Voice Gateway is

available).

The CS also stores information regarding transaction requests from other servers

in the EMS. When a server (usually the gateway) requests a transaction, it contacts

the CS for account information.

For more information about the Gateway Routing Manager features and

capabilities, refer to the

Gateway Routing Manager Description

Voice Gateway

The Voice Gateway (WGX) brings calls placed using conventional telephones into

an IP-based data network. This gives PSTN telephones the ability to place long

distance calls over an IP network, such as the Internet, rather than using the

conventional telephone network.

A call detail recording (CDR) feature allows the Voice Gateway (WGX) to collect

and record information about incoming and outgoing calls. CDR data usually

includes information about the origin of a call, the receiver of a call, and the call

itself. The Voice Gateway collects and logs call event data (that is, Gateway

Message Detail Recording (GMDR)) to a file. A second server, the Gateway

Forwarding Manager (GFS), passes this information to the EMS.

Event Manager Description

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GMDR information is logged to the same file for 24 hours. The GFS passes

records to the EMS in the form of SQL statements, and transfer of information can

be scheduled for “off peak” hours. A GMDR record contains information such as:

• Call start time and date

• Call end time and date

• Call duration

• Account number and PIN code

• User information for the originator

• User information for the destination

For more information about Voice Gateway features and capabilities, refer to the

Voice Gateway Description

System Administration Using the Control Center

A database administrator at the customer site is responsible for sizing and

maintaining the EMS database, backing up and restoring data, and securing the

database itself. Typically, an administrator performs these tasks using Microsoft

SQL Server Enterprise Manager or Oracle Workgroup Server software.

The Control Center (shown in Figure 1-1

) is the configuration, operation, and

management application that interfaces with all Voice Services. The Control

Center application is a Microsoft Windows®-based, 32-bit application using a

graphical user interface (GUI).

Event Manager

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Figure 1-1. Control Center Main Screen, EMS Selected

Administration Access

Each Voice Service maintains a list of authorized users, each validated when they

log into the Control Center. The following list shows some of the permissions that

can be enabled or disabled when assigning user access on the EMS:

• Login

• Add, Delete, or Modify Control Center User

• Manage RSA Keys

Event Manager Description

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Security Management

Voice Services use the RSA Public Key Cryptosystem to provide secure

communications. A public key cryptosystem is a complex mathematical method

to secure digital communications. Public key encryption uses two algorithmic

keys: a public key used to encode the data and a private key required to decode it.

The encryption key is usually made public and the decryption key is kept secret.

Voice Services uses two additional types of keys to create two levels of security.

Default keys

are common to all Voice Services and Control Centers, while

unique

keys

are generated for each individual server and Control Center. In order to

communicate with other Voice Services, an individual manager or the Control

Center must have the appropriate security keys. All Voice Services and Control

Center applications have the default key when installed; if the default key is

disabled, unique keys must be distributed to new servers or Control Centers

through a key management system.

While communications between Voice Services use RSA encryption, the SQL

database itself is not automatically encrypted. If database encryption is required,

the data must be encrypted on the servers which create the data.

System Requirements

Hardware

• Intel Pentium 166 MHz processor (minimum)

• 64 MB RAM

• 300 MB available (free) hard disk space

• CD-ROM drive

• Network Interface Adapter

Operating System

• Microsoft Windows NT® Server 4.0 (with Service Pack 3) or later

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Database Requirements (one of the following)

• Microsoft SQL Server® 6.5 (with SQL Service Pack 3 or later)

• Oracle Workgroup Server 7.3.2.2.1 and Oracle ODBC 2.5.3.1.3 for Windows

NT Server 4.0

NT Network Protocol

• TCP/IP

Recommended

• Power backup, uninterruptible power supply (UPS)

Bay Networks Event Manager Software Manual

Brand: Bay Networks

Model: Event Manager

Category: Database software

Type: Software Manual

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