HP Chromebook x360 11MK G3 Education Edition (2P2J9AV) User guide

Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

L.P.

AMD is a trademark of Advanced Micro Devices,

Inc. Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Chrome, Chromebook, Chrome OS, Google, and

Google Drive are trademarks of Google LLC. Intel

and vPro are trademarks of Intel Corporation or

its subsidiaries in the U.S. and/or other countries.

Qualcomm is a trademark of Qualcomm

Incorporated, registered in the United States and

other countries, used with permission. SDHC,

SDXC, and microSD are trademarks or registered

trademarks of SD-3C LLC. USB Type-C and USB-

C are registered trademarks of USB

Implementers Forum. DisplayPort™ and the

DisplayPort™ logo are trademarks owned by the

Video Electronics Standards Association (VESA®)

in the United States and other countries.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: January 2021

Document Part Number: M42850-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

Manuals.

Software terms

By installing, copying, downloading, or otherwise

using any software product preinstalled on this

computer, you agree to be bound by the terms

of the HP End User License Agreement (EULA). If

you do not accept these license terms, your sole

remedy is to return the entire unused product

(hardware and software) within 14 days for a full

refund subject to the refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices

described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.

Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface,

such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-

accessible surface temperature limits dened by applicable safety standards.

ENWW iii

iv Safety warning notice ENWW

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 Components .............................................................................................................................................................................................. 3

Right ........................................................................................................................................................................................... 3

Left .............................................................................................................................................................................................. 4

Display ........................................................................................................................................................................................ 5

Touchpad ................................................................................................................................................................................... 6

Special keys ............................................................................................................................................................................... 7

Bottom ....................................................................................................................................................................................... 8

3 Illustrated parts catalog ........................................................................................................................................................................... 9

Computer major components ................................................................................................................................................ 9

Display assembly subcomponents ..................................................................................................................................... 13

Cables ....................................................................................................................................................................................... 15

Miscellaneous parts ............................................................................................................................................................... 15

4 Removal and replacement procedures preliminary requirements ................................................................................................ 17

Tools required ......................................................................................................................................................................... 17

Service considerations .......................................................................................................................................................... 18

Plastic parts ........................................................................................................................................................ 18

Cables and connectors ..................................................................................................................................... 18

Drive handling .................................................................................................................................................... 18

Electrostatic discharge information .................................................................................................................................... 19

Generating static electricity ............................................................................................................................. 19

Preventing electrostatic damage to equipment ........................................................................................... 20

Personal grounding methods and equipment .............................................................................................. 20

Grounding the work area .................................................................................................................................. 20

Recommended materials and equipment ..................................................................................................... 21

Cleaning your computer ........................................................................................................................................................ 22

Enabling HP Easy Clean (select products only) ............................................................................................ 22

Removing dirt and debris from your computer ............................................................................................ 22

ENWW v

Cleaning your computer with a disinfectant ................................................................................................. 23

Caring for wood veneer (select products only) ............................................................................................. 24

Packaging and transporting guidelines .............................................................................................................................. 24

Accessing support information ............................................................................................................................................ 24

5 Removal and replacement procedures for authorized service provider parts ............................................................................ 27

Component replacement procedures ................................................................................................................................. 28

Preparation for disassembly ........................................................................................................................... 28

Top cover/keyboard .......................................................................................................................................... 28

Touchpad cable .................................................................................................................................................. 31

Touchpad ............................................................................................................................................................ 32

Speakers ............................................................................................................................................................. 33

Battery ................................................................................................................................................................. 35

Sensor board cable ........................................................................................................................................... 35

Sensor board ...................................................................................................................................................... 36

System board ..................................................................................................................................................... 37

29.5 cm (11.6 in) display assembly ................................................................................................................ 39

6 Backing up, resetting, and recovering ................................................................................................................................................. 49

Backing up ............................................................................................................................................................................... 49

Resetting ................................................................................................................................................................................. 49

Recovering ............................................................................................................................................................................... 50

Installing the Chromebook Recovery Utility .................................................................................................. 50

Creating recovery media .................................................................................................................................. 50

Recovering the Chrome operating system .................................................................................................... 50

Setting up your computer after a reset or recovery ......................................................................................................... 50

Erase and reformat the recovery media ............................................................................................................................ 50

7 Specications .......................................................................................................................................................................................... 53

Computer specications ........................................................................................................................................................ 53

29.5 cm (11.6 in) display specications ............................................................................................................................. 54

8 Statement of memory volatility ........................................................................................................................................................... 55

Current BIOS steps ................................................................................................................................................................. 55

Nonvolatile memory usage .................................................................................................................................................. 57

Questions and answers ......................................................................................................................................................... 59

Using HP Sure Start (select products only) ........................................................................................................................ 61

9 Power cord set requirements ............................................................................................................................................................... 63

Requirements for all countries ............................................................................................................................................ 63

vi ENWW

Requirements for specic countries and regions ............................................................................................................. 63

10 Recycling ............................................................................................................................................................................................... 67

Index ............................................................................................................................................................................................................. 69

ENWW vii

viii ENWW

1 Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Category Description

Product Name HP Chromebook™ x360 11MK G3 Education Edition

Processors Mediatek Arm Cortex-A MT8183 2.00 GHz (8 cores)

Chipset Mediatek integrated soldered-on-circuit (SoC)

Display 29.5 cm (11.6 in), liquid crystal display (LCD), high denition (HD) (1366 × 768), BrightView, white light-emitting

diode (WLED), UWVA, 50% CG, eDP 1.2 without PSR, slim touchscreen display panel, 220 nits

Memory On-board (nonupgradeable) system memory supporting 64 GB or 32 GB

Support for 4266 LPDDR4X 0.6v IC FBGA200 system memory

Media card reader microSD™ media reader slot

Supports microSD, SDHC™, SDXC™

Push-push insertion/removal

On-board (nonupgradeable) eMMC 64 GB MO-276 MMC v5.0

Multimedia card On-board (nonupgradeable) embedded MultiMedia Controller (eMMC) 64 GB MO-276 MMC v5.0

Networking Qualcomm® ac 2×2 + Bluetooth® 4.2 MU-MIMO non-vPro® WW with 2 antennas (QCA6174A-3)

Storage On-board (nonupgradeable) eMMC 32 GB MO-276 MMC v5.0

Audio and video Integrated dual speakers

Integrated HP HD camera: USB 2.0

720p by 30 frames per second

Ports Audio-out (headphone)/audio-in (microphone) combo jack

USB 2.0 Type-A

USB 2.0 Type-C

Keyboard/pointing

devices

Keyboard: Integrated, spill-resistant keyboard in jet black and nautical teal nishes

Touchpad:

Touchpad with image sensor

Multitouch gestures enabled

Precision touchpad support

ENWW 1

Table 1-1 Product components and their descriptions (continued)

Category Description

Support for Modern Trackpad Gestures

Taps enabled as default

Power requirements Battery: 2 cell, 47 WHr, HP Long Life

Smart AC adapter: 45 W, non-PFC, standard, USB Type–C, straight

Power cord: C5, 1.0 m (3.3 ft)

Security H1 secure microcontroller

Nano security cable lock

Operating system Google® Chrome™ 64

Serviceability End user replaceable part: AC adapter

2 Chapter 1 Product description ENWW

2 Components

This is the Components chapter from the user guide.

Right

Use the illustration and table to identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects

an optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, see the Regulatory, Safety,

and Environmental Notices.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

ENWW 3

Table 2-1 Right-side components and their descriptions (continued)

Component Description

(2) microSD™ memory card reader Reads optional memory cards that store, manage, share, or

access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing

the computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the

memory card reader.

(3) USB port Connects a USB device, provides data transfer, and (for select

products) charges small devices (such as a smartphone) when

the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small

external device.

(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is

fully charged.

● Amber: The AC adapter is connected and the battery is

charging.

● Blinking amber: The battery has an error.

● O: The battery is not charging.

(4) USB Type-C® power connector and port Connects an AC adapter that has a USB Type-C connector,

supplying power to the computer and, if needed, charging the

computer battery.

– and –

Connects a USB device, provides data transfer, and (for select

products) charges small devices (such as a smartphone) when

the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small

external device.

Left

Use the illustration and table to identify the components on the left side of the computer.

4 Chapter 2 Components ENWW

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent,

but it might not prevent the computer from being mishandled

or stolen.

(2) Power button ● When the computer is o, press the button briey to turn

on the computer.

● When the computer is on, press and hold the power

button for at least 3 seconds to turn o the computer.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button for

at least 3 seconds to turn o the computer.

To learn more about your power settings, see your power

options.

(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is

fully charged.

● Amber: The AC adapter is connected and the battery is

charging.

● Blinking amber: The battery has an error.

● O: The battery is not charging.

(4) Volume button Controls speaker volume on the computer.

Display

Use the illustration and table to identify the components on the display.

ENWW Display 5

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Camera light On (white): The camera is in use.

On (amber): The camera is turned o by the switch.

O: The camera is turned o by the software.

(3) Camera Allows you to video chat, record video, and record still images.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(4) Internal microphones Record sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

Touchpad

The touchpad settings and components are described here.

6 Chapter 2 Components ENWW

Table 2-4 Touchpad component and description

Component Description

Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.

Special keys

Use the illustration and table to locate the special keys.

Table

2-5 Special keys and their descriptions

Component Description

(1) esc key Activates certain computer functions when pressed in combination

with other keys, such as tab or shift.

ENWW Special keys 7

Table 2-5 Special keys and their descriptions (continued)

Component Description

(2) Search key Opens a search box.

(3) Action keys Execute frequently used system functions.

Bottom

Use the illustration and table to identify the bottom components.

Table 2-6 Bottom component and description

Components Description

Speakers Produce sound.

8 Chapter 2 Components ENWW

3 Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow

the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are

on the service tag at the bottom of your computer.

ENWW Computer major components 9

Table 3-1 Computer major component descriptions and part numbers

Item Component Spare part number

(1) Display assembly (Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts

are available. For spare part information, see Display assembly subcomponents on page 13.)

(2) Top cover/keyboard in jet black nish (includes keyboard cable):

For use in Belgium M49312-A41

For use in Brazil M49312-201

For use in Canada M49312-DB1

For use in the Czech Republic and Slovakia M49312-FL1

For use in Denmark, Finland, and Norway M49312-DH1

For use in France M49312-051

10 Chapter 3 Illustrated parts catalog ENWW

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

For use in Germany M49312-041

For use in Israel M49312-BB1

For use in Italy M49312-061

For use in Japan M49312-291

For use in Latin America M49312-161

For use in the Netherlands M49312-B31

For use in Portugal M49312-131

For use in Romania M49312-271

For use in Russia M49312-251

For use in Saudi Arabia M49312-171

For use in Slovenia M49312-BA1

For use in South Korea M49312-AD1

For use in Spain M49312-071

For use in Sweden and Finland M49312-B71

For use in Switzerland M49312-BG1

For use in Taiwan M49312-AB1

For use in Thailand M49312-281

For use in Turkey M49312-141

For use in the United Kingdom M49312-031

For use in the United States M49312-001

Top cover/keyboard in nautical teal nish (includes keyboard cable):

For use in Belgium M49313-A41

For use in Brazil M49313-201

For use in Canada M49313-DB1

For use in the Czech Republic and Slovakia M49313-FL1

For use in Denmark, Finland, and Norway M49313-DH1

For use in France M49313-051

For use in Germany M49313-041

For use in Israel M49313-BB1

For use in Italy M49313-061

For use in Japan M49313-291

For use in Latin America M49313-161

For use in the Netherlands M49313-B31

ENWW Computer major components 11

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

For use in Portugal M49313-131

For use in Romania M49313-271

For use in Russia M49313-251

For use in Saudi Arabia M49313-171

For use in Slovenia M49313-BA1

For use in South Korea M49313-AD1

For use in Spain M49313-071

For use in Sweden and Finland M49313-B71

For use in Switzerland M49313-BG1

For use in Taiwan M49313-AB1

For use in Thailand M49313-281

For use in Turkey M49313-141

For use in the United Kingdom M49313-031

For use in the United States M49313-001

(3a) Touchpad:

NOTE: The touchpad spare part kit does not include the touchpad bracket or touchpad cable. The touchpad bracket is included

in the Bracket Kit, spare part number M49319-001. The touchpad cable is included in the Cable Kit, spare part number

M49315-001.

In jet black nish M49320-001

In nautical teal nish M49321-001

(3b) Touchpad bracket (included in the Bracket Kit, spare part number M49319-001)

(3c) Touchpad cable (included in the Cable Kit, spare part number M49315-001)

(4a) Sensor board

NOTE: The sensor board spare part kit does not include the sensor board cable. The sensor board

cable is included in the Cable Kit, spare part number M49315-001.

M49324-001

(4b) Sensor board cable (included in the Cable Kit, spare part number M49315-001, includes double-sided adhesive)

(5) System board (includes a Mediatek Arm Cortex-A MT8183 2.00 GHz integrated processor (8 core), the heat sink, Qualcomm ac

2×2 + Bluetooth® 4.2 MU-MIMO non-vPro® WW WLAN module (QCA6174A-3), a graphics subsystem with unied memory

architecture (UMA) memory, replacement thermal material, and the Chrome operating system)

Equipped with 8 GB of system memory and 64 GB of eMMC system storage M49311-001

Equipped with 4 GB of system memory and 64 GB of eMMC system storage M49309-001

Equipped with 8 GB of system memory and 32 GB of eMMC system storage M49310-001

Equipped with 4 GB of system memory and 32 GB of eMMC system storage M49308-001

Thermal Material Kit (not illustrated) M49316-001

WLAN module bracket (included in the Bracket Kit, spare part number M49319-001, not illustrated)

I/O bracket (included in the Bracket Kit, spare part number M49319-001, not illustrated)

12 Chapter 3 Illustrated parts catalog ENWW

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