HP ENVY 14-u000 Notebook PC User guide

User Guide

Development Company, L.P.

Intel is a trademark of Intel Corporation in the

U.S. and other countries. Microsoft and

Windows are U.S. registered trademarks of the

Microsoft group of companies.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: June 2014

Document Part Number: 781433-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers

and/or software to take full advantage of

Windows functionality. Go to

http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and then

follow the on-screen instructions.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and

software) within 14 days for a full refund

subject to the refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as

pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the

skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter

comply with the user-accessible surface temperature limits defined by the International Standard for Safety

of Information Technology Equipment (IEC 60950).

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iv Safety warning notice ENWW

Processor configuration setting (select models only)

WARNING! Select computer models are configured with an Intel® Bay Trail-M processor and a Windows®

operating system. Do not change the processor configuration setting in msconfig.exe from 4 or 2 processors

to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore

the original settings.

ENWW v

vi Processor configuration setting (select models only) ENWW

Table of contents

1 Starting right ................................................................................................................................................ 1

Visit the HP Apps Store .......................................................................................................................................... 1

Best practices ......................................................................................................................................................... 1

Fun things to do ..................................................................................................................................................... 1

More HP resources ................................................................................................................................................. 3

2 Getting to know your computer ...................................................................................................................... 5

Finding your hardware and software information ................................................................................................ 5

Locating hardware ............................................................................................................................... 5

Locating software ............................................................................................................................... 5

Right side ............................................................................................................................................................... 6

Left side ................................................................................................................................................................. 7

Display ................................................................................................................................................................... 8

Top ....................................................................................................................................................................... 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Buttons, speakers, and fingerprint reader ....................................................................................... 12

Keys ................................................................................................................................................... 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 14

3 Connecting to a network .............................................................................................................................. 16

Connecting to a wireless network ....................................................................................................................... 16

Using the wireless controls ............................................................................................................... 16

Using the wireless button ............................................................................................... 16

Using operating system controls ................................................................................... 16

Sharing data and drives and accessing software ............................................................................. 17

Using a WLAN ..................................................................................................................................... 17

Using an Internet service provider ................................................................................. 17

Setting up a WLAN .......................................................................................................... 18

Configuring a wireless router ......................................................................................... 18

Protecting your WLAN ..................................................................................................... 18

Connecting to a WLAN ..................................................................................................... 19

Connecting to a wired network ........................................................................................................................... 19

Connecting to a local area network (LAN) ........................................................................................ 19

ENWW vii

4 Enjoying entertainment features .................................................................................................................. 21

Multimedia features ............................................................................................................................................ 21

Using the webcam ............................................................................................................................................... 22

Using audio .......................................................................................................................................................... 23

Connecting speakers ......................................................................................................................... 23

Connecting headphones and microphones ...................................................................................... 23

Using Beats Audio ............................................................................................................................. 23

Accessing Beats Audio Control Panel ............................................................................. 23

Enabling and disabling Beats Audio ............................................................................... 23

Testing your audio features .............................................................................................................. 24

Using video .......................................................................................................................................................... 24

Connecting video devices by using an HDMI cable ........................................................................... 24

Setting up HDMI audio .................................................................................................... 25

Discovering and connecting to Miracast-compatible wireless displays (select models only) ........ 25

5 Navigating the screen .................................................................................................................................. 27

Using the TouchPad and gestures ....................................................................................................................... 27

Tapping .............................................................................................................................................. 28

Scrolling ............................................................................................................................................. 29

2-finger pinch zoom .......................................................................................................................... 30

2-finger click ..................................................................................................................................... 31

Rotating (select models only) ........................................................................................................... 32

Close an app ...................................................................................................................................... 33

Edge swipes ....................................................................................................................................... 34

Display and select a charm ............................................................................................. 34

Reveal and select open apps .......................................................................................... 36

Display the Customize icon ............................................................................................. 37

Switch between open apps ............................................................................................. 38

Using touch screen gestures (select models only) ............................................................................................. 38

One-finger slide ................................................................................................................................. 38

Tapping .............................................................................................................................................. 40

Scrolling ............................................................................................................................................. 40

2-finger pinch zoom .......................................................................................................................... 41

Rotating (select models only) ........................................................................................................... 41

Edge swipes ....................................................................................................................................... 42

Right-edge swipe ............................................................................................................ 42

Left-edge swipe .............................................................................................................. 42

Top-edge swipe and bottom-edge swipe ...................................................................... 43

Using the keyboard and mouse ........................................................................................................................... 43

Using the keys ................................................................................................................................... 43

Using the action keys ...................................................................................................... 43

viii ENWW

Using Windows shortcut keys ......................................................................................... 44

Using the hot keys .......................................................................................................... 45

6 Managing power .......................................................................................................................................... 46

Initiating Sleep and Hibernation .......................................................................................................................... 46

Manually initiating and exiting Sleep ................................................................................................ 47

Manually initiating and exiting Hibernation (select models only) ................................................... 47

Setting password protection on wakeup .......................................................................................... 47

Using the power meter and power settings ........................................................................................................ 48

Running on battery power ................................................................................................................................... 48

User-replaceable battery .................................................................................................................. 48

Finding battery information .............................................................................................................. 49

Conserving battery power ................................................................................................................. 49

Identifying low battery levels ........................................................................................................... 49

Resolving a low battery level ............................................................................................................ 50

Resolving a low battery level when external power is available .................................. 50

Resolving a low battery level when no power source is available ................................ 50

Resolving a low battery level when the computer cannot exit Hibernation ................. 50

Storing a user-replaceable battery .................................................................................................. 50

Disposing of a user-replaceable battery .......................................................................................... 50

Replacing a user-replaceable battery .............................................................................................. 50

Running on external AC power ............................................................................................................................ 51

Troubleshooting power problems .................................................................................................... 51

HP CoolSense (select models only) ..................................................................................................................... 52

Refreshing your software content with Intel Smart Connect Technology (select models only) ....................... 52

Shutting down (turning off) the computer ......................................................................................................... 52

Hybrid Graphics (select models only) .................................................................................................................. 53

Using Hybrid Graphics (select models only) ..................................................................................... 53

7 Maintaining your computer .......................................................................................................................... 54

Improving performance ....................................................................................................................................... 54

Handling drives .................................................................................................................................. 54

Using HP 3D DriveGuard (select models only) .................................................................................. 54

Identifying HP 3D DriveGuard status .............................................................................. 55

Using Disk Defragmenter .................................................................................................................. 55

Using Disk Cleanup ............................................................................................................................ 55

Updating programs and drivers .......................................................................................................................... 55

Cleaning your computer ...................................................................................................................................... 56

Cleaning procedures ......................................................................................................................... 56

Cleaning the display (All-in-Ones or Notebooks) ........................................................... 56

Cleaning the sides or cover ............................................................................................. 56

ENWW ix

Cleaning the TouchPad, keyboard, or mouse ................................................................ 57

Traveling with or shipping your computer .......................................................................................................... 57

8 Securing your computer and information ...................................................................................................... 58

Using passwords .................................................................................................................................................. 58

Setting Windows passwords ............................................................................................................. 59

Setting Setup Utility (BIOS) passwords ............................................................................................ 59

Using the fingerprint reader ................................................................................................................................ 59

Using HP SimplePass (select models only) ....................................................................................... 60

Registering fingerprints .................................................................................................. 60

Using your registered fingerprint to log on to Windows ............................................... 60

Using Internet security software ......................................................................................................................... 60

Using antivirus software ................................................................................................................... 60

Using firewall software ..................................................................................................................... 61

Installing software updates ................................................................................................................................ 61

Installing critical security updates .................................................................................................... 61

Installing HP and third-party software updates .............................................................................. 61

Securing your wireless network .......................................................................................................................... 61

Backing up your software applications and information ................................................................................... 61

Using an optional security cable lock .................................................................................................................. 62

9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 63

Starting Setup Utility (BIOS) ................................................................................................................................ 63

Updating the BIOS ................................................................................................................................................ 63

Determining the BIOS version ........................................................................................................... 63

Downloading a BIOS update .............................................................................................................. 64

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 64

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 65

10 Backing up, restoring, and recovering ......................................................................................................... 66

Creating recovery media and backups ................................................................................................................ 66

Creating HP Recovery media ............................................................................................................. 66

Restore and recovery .......................................................................................................................................... 67

Recovering using HP Recovery Manager .......................................................................................... 68

What you need to know .................................................................................................. 68

Using the HP Recovery partition (select models only) .................................................. 68

Using HP Recovery media to recover ............................................................................. 69

Changing the computer boot order ................................................................................ 69

Removing the HP Recovery partition (select models only) .............................................................. 69

x ENWW

11 Specifications ........................................................................................................................................... 70

Input power .......................................................................................................................................................... 70

Operating environment ....................................................................................................................................... 70

12 Electrostatic Discharge .............................................................................................................................. 71

Index ............................................................................................................................................................. 72

ENWW xi

xii ENWW

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to

learn about best practices after you set up your computer, fun things to do with your computer, and where to

find additional HP resources.

Visit the HP Apps Store

The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps,

and apps exclusive to HP that you can download to the Start screen. The selection is updated regularly and

includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new

and updated features.

IMPORTANT: You must be connected to the Internet to access the HP Apps Store.

NOTE: HP Picks is available in select countries only.

To view and download an app:

1. From the Start screen, select the Store app.

2. Select HP picks to view all the available apps.

3. Select the app you want to download, and then follow the on-screen instructions. When the download is

complete, the app appears on the All apps screen.

Best practices

After you set up and register the computer, we recommend the following steps to get the most out of your

smart investment:

●

If you haven’t already done so, connect to a wired or wireless network. See details in

Connecting to a

network on page 16.

●

Become familiar with the computer hardware and software. For more information, see

Getting to know

your computer on page 5 and Enjoying entertainment features on page 21.

●

Update or purchase antivirus software. See

Using antivirus software on page 60.

●

Back up your hard drive by creating recovery discs or a recovery flash drive. See

Backing up, restoring,

and recovering on page 66.

Fun things to do

●

You know that you can watch a YouTube video on the computer. But did you know that you can also

connect your computer to a TV or gaming console? For more information, see

Connecting video devices

by using an HDMI cable on page 24.

●

You know that you can listen to music on the computer. But did you know that you can also stream live

radio to the computer and listen to music or talk radio from all over the world? See

Using audio

on page 23.

ENWW Visit the HP Apps Store 1

●

Experience music the way the artist intended, with deep controlled bass and clear, pure sound. See

Using Beats Audio on page 23.

●

Use the TouchPad and the new Windows® touch gestures for smooth control of images and pages of

text. See

Using the TouchPad and gestures on page 27.

2 Chapter 1 Starting right ENWW

More HP resources

You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources

that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

●

Overview of computer setup and features

Help and Support

To access Help and Support, from the Start screen, type

help, and then from the Search window, select Help and

Support. For U.S. support, go to

http://www.hp.com/go/

contactHP. For worldwide support, go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html.

●

A broad range of how-to information and troubleshooting tips

Worldwide support

To get support in your language, go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html.

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

Safety & Comfort Guide

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

2. Select My computer, and then select User guides.

‒ or –

Go to

http://www.hp.com/ergo.

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your comfort

and decrease your risk of injury

●

Electrical and mechanical safety information

Regulatory, Safety and Environmental Notices

To access this guide:

▲

From the Start screen, type support, and then

select the HP Support Assistant app.

●

Important regulatory notices, including proper battery disposal

information

Limited Warranty*

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

2. Select My computer, and then select Warranty and

services.

– or –

Go to

http://www.hp.com/go/orderdocuments.

●

Specific warranty information about this computer

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer

and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For

countries/regions where the warranty is not provided in printed format, you may request a printed copy from

http://www.hp.com/go/

orderdocuments or write to:

●

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

●

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

●

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

ENWW More HP resources 3

Resource Contents

When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label),

name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to

http://www.hp.com/go/contactHP. For

worldwide support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

4 Chapter 1 Starting right ENWW

2 Getting to know your computer

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

A list displays all the devices installed on your computer.

To find out information about system hardware components and the system BIOS version number, press fn

+esc.

Locating software

To find out what software is installed on your computer:

▲

From the Start screen, click the down arrow in the lower-left corner of the screen.

ENWW Finding your hardware and software information 5

Right side

Component Description

(1)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display

and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2)

Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

NOTE: For information about HP 3D DriveGuard, see

Using HP 3D DriveGuard (select models only) on page 54.

(3)

Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory,

Safety, and Environmental Notices. To access this guide, from

the Start screen, type support, and then select the HP

Support Assistant app.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-

in (microphone).

(4)

USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(5) Optical drive Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

NOTE: For disc compatibility information, go to the Help and

Support web page (see

More HP resources on page 3). Follow

the web page instructions to select your computer model. Select

Drivers & Downloads, and then follow the on-screen

instructions.

(6) Optical drive eject button Releases the disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

6 Chapter 2 Getting to know your computer ENWW

Component Description

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

stolen.

Left side

Component Description

(1)

Power connector Connects an AC adapter.

(2) AC adapter light

●

On: The AC adapter is connected and the battery is

charged.

●

Off: The computer is using battery power.

(3)

RJ-45 (network) jack Connects a network cable.

(4) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for

the internal fan to cycle on and off during routine operation.

(5)

HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio

component, or a high-speed HDMI device.

(6)

USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports

will not charge all USB devices or will charge using a low

current. Some USB devices require power and require you to use

a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.

(7)

USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(8)

Memory card reader Reads optional memory cards that store, manage, share, or

access information.

To insert a card:

ENWW Left side 7

Component Description

Hold the card label-side up, with connectors facing the slot,

insert the card into the slot, and then push in on the card until it

is firmly seated.

To remove a card:

Press in on the card it until it pops out.

Display

Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(3) Internal microphones Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam, from the Start screen, type camera, and then

select Camera from the list of applications.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices

8 Chapter 2 Getting to know your computer ENWW

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