Compaq StorageWorks e7000 v2 Maintenance And Service Manual

maintenance and

service guide

hp StorageWorks

NAS e7000 v2

First Edition (April 2003)

Part Number: 326209-001

This guide contains information for servicing the HP StorageWorks NAS e7000 v2.

Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied

warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for

incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied,

reproduced, or translated into another language without the prior written consent of Hewlett-Packard. The information contained in this

document is subject to change without notice.

Compaq Computer Corporation is a wholly-owned subsidiary of Hewlett-Packard Company.

Intel® and Pentium® are U.S. registered trademarks of Intel Corporation in the U.S. and other countries and are used under license.

Microsoft®, MS-DOS®, MS Windows®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information is provided

“as is” without warranty of any kind and is subject to change without notice. The warranties for Hewlett-Packard Company products are

set forth in the express limited warranty statements for such products. Nothing herein should be construed as constituting an additional

warranty.

NAS e7000 v2 Maintenance and Service Guide

First Edition (April 2003)

Part Number: 326209-001

3NAS e7000 v2 Maintenance and Service Guide

contents

Contents

About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Text Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Equipment Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Rack Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

HP Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

HP Storage Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

1 Illustrated Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Mechanical Components Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Mechanical Components Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

System Components Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

System Components Spare Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

2 Removal and Replacement Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Safety Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Electrostatic Discharge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Symbols on Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Rack Warnings and Cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Server Warnings and Cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Preparation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Locating and Removing the Torx T-15 Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Extending the Server from the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Opening and Removing the Rear Access Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Removing the Front Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Replacing the Access Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Powering Down the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing the Server from the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Memory Replacement Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Memory Board Slot Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Contents

4 NAS e7000 v2 Maintenance and Service Guide

Parts of the Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Memory Board LEDs and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

DIMM Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Additional Requirements for Online Spare Memory Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Additional Requirements for Single-Board Mirrored Memory Technology. . . . . . . . . . . . . . . . . . . . .41

Additional Requirements for Hot-Plug Mirrored Memory Technology . . . . . . . . . . . . . . . . . . . . . . . .41

Removing a Memory Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Removing a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Installing a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Installing a Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Configuring the Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Hot-Plug Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Hard Drive Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Hot-Plug SCSI Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Drive Replacement Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Power Supply Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Hot-Plug Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

PCI and PCI-X Hot Plug Expansion Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Performance Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Hot-Plug Fans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Non-Hot-Plug Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Slimline Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Power Button/LED assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Processor Air Baffle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Processor Power Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Processors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Non-Hot-Plug PCI-X Expansion Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

PCI-X Expansion Board Basket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

PCI-X Hot Plug Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

SCSI Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Front Fan Cage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Pass-Through Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Diagnostics Display Board and Lightpipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Rear Fan Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Battery Backed Write Cache Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

AC Filter Cable Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

3 Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Automatic Server Recovery-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Insight Manager 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Integrated Management Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Integrated Lights-Out Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Option ROM Configuration for Arrays (ORCA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

ROM-Based Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

ROMPaq Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

System Online ROM Flash Component Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Contents

5NAS e7000 v2 Maintenance and Service Guide

Quick Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

SmartStart Support and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

SmartStart Autorun Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Enterprise Diagnostics LX32 Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

4 Connectors, LEDs, and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

SCSI Backplane Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

QuickFind Diagnostic Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Interlock Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Hot-Plug SCSI Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Hot-Plug Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Hot-Plug Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

PCI-X Hot Plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Network Interface Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Battery-Backed Write Cache Enabler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Memory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Internal Diagnostic Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

System Maintenance Switch (SW4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Enabling ROMPaq Disaster Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

System ID Switch (SW7). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

iLO/Spread Spectrum Switch (SW8). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Non-Maskable Interrupt (NMI) Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Rear Unit Identification LED Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

When the Server Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Diagnostic Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Problems After Initial Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

ROMPaq Disaster Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Other Information Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

6 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Contents

6 NAS e7000 v2 Maintenance and Service Guide

7NAS e7000 v2 Maintenance and Service Guide

about this guide

About this Guide

This maintenance and service guide provides information to help you:

■ Service the HP StorageWorks NAS e7000 v2

■ Troubleshoot the HP StorageWorks NAS e7000 v2

■ Reference the HP StorageWorks NAS e7000 v2

“About this Guide” topics include:

■ Overview, page 8

■ Conventions, page 9

■ Rack Stability, page 11

■ Getting Help, page 11

About this Guide

8 NAS e7000 v2 Maintenance and Service Guide

Overview

This section covers the following topics:

■ Intended Audience

■ Prerequisites

Intended Audience

This book is intended for use by system administrators and technicians who are experienced

with the following:

■ SAN management

■ Network administration

■ Network installation

Prerequisites

Before you service the NAS e7000 v2, make sure you consider these items:

■ Knowledge of operation system

■ Knowledge of related hardware/software

■ Previous version of the product/firmware

About this Guide

9NAS e7000 v2 Maintenance and Service Guide

Conventions

Conventions consist of the following:

■ Document Conventions

■ Text Symbols

■ Equipment Symbols

Document Conventions

The document conventions included in Table 1 apply in most cases.

Text Symbols

The following symbols may be found in the text of this guide. They have the following

meanings.

WARNING: Text set off in this manner indicates that failure to follow directions in the

warning could result in bodily harm or death.

Caution: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or data.

Note: Text set off in this manner presents commentary, sidelights, or interesting points of

information.

Table 1: Document Conventions

Element Convention

Key and field names, menu items, buttons, and

dialog box titles

Bold

File names, application names, and text

emphasis

Italics

User input, command and directory names,

and system responses (output and messages)

Monospace font

COMMAND NAMES are uppercase monospace

font unless they are case sensitive

Variables <monospace, italic font>

Website addresses Underlined sans serif font text:

http://www.hp.com

About this Guide

10 NAS e7000 v2 Maintenance and Service Guide

Equipment Symbols

The following equipment symbols may be found on hardware for which this guide pertains.

They have the following meanings.

Any enclosed surface or area of the equipment marked with these symbols indicates

the presence of electrical shock hazards. Enclosed area contains no operator

serviceable parts.

WARNING: To reduce the risk of personal safety from electrical shock hazards, do

not open this enclosure.

Any RJ-45 receptacle marked with these symbols indicates a network interface

connection.

WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment,

do not plug telephone or telecommunications connectors into this receptacle.

Any surface or area of the equipment marked with these symbols indicates the

presence of a hot surface or hot component. Contact with this surface could result in

injury.

WARNING: To reduce the risk of personal safety from a hot component, allow the

surface to cool before touching.

Power supplies or systems marked with these symbols indicate the presence of

multiple sources of power.

WARNING: To reduce the risk of personal safety from electrical shock, remove

all power cords to completely disconnect power from the power supplies and

systems.

Any product or assembly marked with these symbols indicates that the component

exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal safety or damage to the equipment,

observe local occupational health and safety requirements and guidelines for

manually handling material.

About this Guide

11NAS e7000 v2 Maintenance and Service Guide

Rack Stability

Rack stability protects personnel and equipment.

WARNING: To reduce the risk of personal safety or damage to the equipment, be sure

that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ In single rack installations, the stabilizing feet are attached to the rack.

■ In multiple rack installations, the racks are coupled.

■ Only one rack component is extended at any time. A rack may become unstable if more

than one rack component is extended for any reason.

Getting Help

If you still have a question after reading this guide, contact an HP authorized service provider

or access our website:

http://www.hp.com

.

HP Technical Support

Telephone numbers for worldwide technical support are listed on the following HP website:

http://www.hp.com/support/

. From this website, select the country of origin.

Note: For continuous quality improvement, calls may be recorded or monitored.

Be sure to have the following information available before calling:

■ Technical support registration number (if applicable)

■ Product serial numbers

■ Product model names and numbers

■ Applicable error messages

■ Operating system type and revision level

■ Detailed, specific questions

HP Storage Website

The HP website has the latest information on this product, as well as the latest drivers. Access

storage at:

http://www.hp.com

. From this website, select the appropriate product or solution.

HP Authorized Reseller

For the name of your nearest HP authorized reseller:

■ In the United States, call 1-800-345-1518

■ In Canada, call 1-800-263-5868

■ Elsewhere, see the HP website for locations and telephone numbers:

http://www.hp.com

.

About this Guide

12 NAS e7000 v2 Maintenance and Service Guide

13NAS e7000 v2 Maintenance and Service Guide

1

Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown and spare parts lists for the

HP StorageWorks NAS e7000 v2. Refer to Tables 1-1, 1-2, and 1-3 for the names of

referenced spare parts.

Illustrated Parts Catalog

14 NAS e7000 v2 Maintenance and Service Guide

Mechanical Components Exploded View

Figure 1: Mechanical components exploded view

1b

1a

2

3

Illustrated Parts Catalog

15NAS e7000 v2 Maintenance and Service Guide

Mechanical Components Spare Parts List

Table 2: Mechanical Components Spare Parts List

Item Description Spare Part Number

1

Access panels

a) Rear

b) Front

240241-001

2

Front bezel 243669-001

3

SCSI hard drive blank 122759-001

4

Cable management arm* 295792-001

5

Power cord retainer kit* 313825-001

* Not shown

Illustrated Parts Catalog

16 NAS e7000 v2 Maintenance and Service Guide

System Components Exploded View

Figure 2: System components exploded view

5

4

5

7

14

11

5

4

12

8

18b

10

9

15

18a

17

1

2

16

29

13

6

3

14

Illustrated Parts Catalog

17NAS e7000 v2 Maintenance and Service Guide

System Components Spare Parts List

Table 3: System Components Spare Parts List

Item Description Spare Part Number

Media Storage Devices

1

Diskette drive, 12.7 mm, multibay 267132-001

2

8X IDE DVD-ROM drive, multibay 268795-001

3

36.4-GB 10 K U320 SCSI hot-plug hard drive,

(2 hard drives ship as the default)

271837-007

Fans and Power Supplies

4

Fan assembly, hot-plug, 120 × 38 mm 240243-001

5

Fan assembly, hot-plug, 120 × 25 mm 240244-001

6

Power supply, 800 W, hot-plug (2 power

supplies ship as the default)

192201-001

Boards

7

Memory board 231126-001

8

SCSI backplane 231128-001

9

Diagnostic display board & lightpipe 249105-001

10

Pass-through board 249106-001

11

PCI-X Hot Plug board 231127-001

11a

NIC, NC7770 10/100/1000 WOL controller*

(installed in PCI slot 2)

284848-001

11b

NIC, NC3134 10/100 controller* (installed in

PCI slot 1)

12

System board 231125-001

13

2.0 GHz/MP/2 MB cache Intel Pentium Xeon

processor, green heatsink (2 processors ship as

the default)

309618-001

14

Processor power module (PPM) (2 PPMs ship as

the default)

266655-001

15

Power switch assembly 243670-001

16

Battery, system, 3 V 175115-001

17

Embedded Smart Array 5i controller 260741-001

18

Plastics kit*

a) Processor air baffle

b) PCI Expansion board basket

243672-001

19

AC power cord, 15 A, 125 V* 237457-001

Illustrated Parts Catalog

18 NAS e7000 v2 Maintenance and Service Guide

20

AC power cord, 10A, C14-C19* 311582-001

20a

AC power cord, 16A, C19-C20* 295508-001

21

AC power cord, 20 A, 250 V* 237458-001

22

Rack-mounting hardware kit (company rack)* 313215-001

23

Rack-mounting hardware kit (third-party)* 291895-001

24

Cable kit, AC Power* 243671-001

25

Maintenance and service guide* 246305-002

26

Torx screwdriver, T-15* 199630-001

27

Country kit* 231091-001

28

Return kit* 279645-001

28a

Hardware mounting kit, 4U* 286221-001

Options

29

Battery-backed write cache module, 4.8 V 260740-001

Memory*

30

1-GB DDR SDRAM DIMM (4 1-GB DIMMs ship

as the default)

249676-001

*Not shown

Table 3: System Components Spare Parts List (Continued)

Item Description Spare Part Number

19NAS e7000 v2 Maintenance and Service Guide

2

Removal and Replacement

Procedures

This chapter provides subassembly/module-level removal and replacement procedures for the

HP StorageWorks NAS e7000 v2. After completing all necessary removal and replacement

procedures, run the Diagnostics Utility to be sure that all components operate properly.

You need the following items for some procedures:

■ Torx T-15 tool

■ Flathead screwdriver

■ Diagnostics Utility on the HP SmartStart CD

Removal and Replacement Procedures

20 NAS e7000 v2 Maintenance and Service Guide

Safety Considerations

Before performing service procedures, review the following safety information.

Electrostatic Discharge

A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper

packaging and grounding techniques are necessary precautions to prevent damage. To prevent

electrostatic damage:

■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.

■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

■ Cover workstations with approved static-dissipating material. Use a wrist strap connected

to the work surface and properly grounded (earthed) tools and equipment.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids

and foam packing.

■ Be sure that you are properly grounded (earthed) when touching a static-sensitive

component or assembly.

■ Avoid touching pins, leads, or circuitry.

■ Use nonconductive field service tools.

Symbols on Equipment

These symbols may be located on equipment in areas where hazardous conditions may exist.

Any enclosed surface or area of the equipment marked with these symbols indicates

the presence of electrical shock hazards. Enclosed area contains no operator

serviceable parts.

WARNING: To reduce the risk of personal safety from electrical shock hazards, do

not open this enclosure.

Any RJ-45 receptacle marked with these symbols indicates a network interface

connection.

WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment,

do not plug telephone or telecommunications connectors into this receptacle.

Any surface or area of the equipment marked with these symbols indicates the

presence of a hot surface or hot component. Contact with this surface could result in

injury.

WARNING: To reduce the risk of personal safety from a hot component, allow the

surface to cool before touching.

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