Lenovo ThinkServer RD230 4010 Hardware Maintenance Manual

Category
Servers
Type
Hardware Maintenance Manual
ThinkServerRD230
HardwareMaintenanceManual
MachineTypes:1043,1044,4010,and4011
ThinkServerRD230
HardwareMaintenanceManual
MachineTypes:1043,1044,4010,and4011
Note
Beforeusingthisinformationandtheproductitsupports,readthegeneralinformationinNoticesandthe
WarrantyandSupportInformationdocumentontheThinkServerDocumentationDVD.
FourthEdition(March2010)
©CopyrightLenovo2010,2011.
LENOVOproducts,data,computersoftware,andserviceshavebeendevelopedexclusivelyatprivateexpenseandare
soldtogovernmentalentitiesascommercialitemsasdenedby48C.F.R.2.101withlimitedandrestrictedrightsto
use,reproductionanddisclosure.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifproducts,data,computersoftware,orservicesaredeliveredpursuant
aGeneralServicesAdministration“GSAcontract,use,reproduction,ordisclosureissubjecttorestrictionssetforth
inContractNo.GS-35F-05925.
Contents
Chapter1.Aboutthismanual.....1
ImportantSafetyInformation..........1
Safetystatements..............2
ImportantinformationaboutreplacingRoHS
compliantFRUs...............5
Chapter2.Generalinformation.....7
Features..................7
Specications................7
Softwareprograms..............9
EasyStartup...............9
EasyManage...............9
Reliability,availability,andserviceability......9
Chapter3.Diagnostics........11
Troubleshootingtables...........11
DVDdriveproblems...........11
Generalproblems............12
Harddiskdriveproblems.........12
Intermittentproblems..........13
Keyboard,mouse,orpointing-device
problems...............13
Memoryproblems...........15
Microprocessorproblems........16
Monitorproblems............16
Optional-deviceproblems........18
Powerproblems............19
Serialportproblems...........20
Softwareproblems...........21
UniversalSerialBus(USB)portproblems..21
Solvingpowerproblems...........21
SolvingEthernetcontrollerproblems......22
Solvingundeterminedproblems........22
Eventlogs................23
Viewingeventlogswithoutrestartingthe
server................23
Systemeventlog..............24
DiagnosticLEDsonthefrontcontrolpanel...24
Onboarddebugdigitron...........24
Chapter4.Locatingparts,controls,
LEDs,andconnectors........25
Frontview................25
Rearview.................25
Frontcontrolpanel.............25
Locatingservercomponents.........28
Locatingpartsonthesystemboard......28
Locatingconnectorsonthebackplane.....30
Chapter5.Installing,removing,or
replacinghardware..........33
Guidelines................33
Basicguidelines............33
Systemreliabilityguidelines........34
Guidelinesfortrainedservicetechnicians....35
Inspectingforunsafeconditions......35
Guidelinesforservicingelectricalequipment.35
Workinginsidetheserverwiththepoweron...36
Handlingstatic-sensitivedevices.......37
Removingtheservercover..........37
Installing,removing,orreplacingoptionalhardware
devices.................38
Installingorremovingamemorymodule...38
Removingorinstallinginternaldrives....41
Installingorremovingtherisercard.....50
InstallingorremovingaPCIcard......53
RemovingorinstallingtheEthernetcard...55
Installing,removing,orreplacinghardware
devices.................56
Removingorinstallingthesystemboard
battery................56
RemovingorinstallingtheRAIDcontroller..58
Removingorinstallingtheheatsink
assembly...............68
Removingorinstallingthemicroprocessor..71
Removingorinstallingthesystemfans...74
Removingorinstallingthepowersupply...76
Removingorinstallingthesystemboard...81
Completingthepartsreplacement.......84
Installingtheservercover........85
Connectingthecables..........85
Turningontheserver..........85
Updatingtheserverconguration.....85
Turningofftheserver..........86
Connectingexternaldevices.......86
Chapter6.Partslisting,RD230Types
1043,1044,4010,and4011......89
Replaceableservercomponents........89
Shipgroup................99
Powercords...............100
Chapter7.Conguringtheserver.103
UsingtheSetupUtilityprogram........103
StartingtheSetupUtilityprogram.....104
©CopyrightLenovo2010,2011
iii
IntroductionoftheBIOSitems.......104
Usingpasswords............111
RAIDcontrollers..............112
UsingtheThinkServerEasyStartupprogram...112
BeforeyouusetheEasyStartupDVD....113
Setupandconguration.........113
ConguringRAID............114
Typicaloperatingsysteminstallation....114
ConguringtheonboardSATAsoftwareRAID..115
RAIDinformation............115
StartingtheIntelMatrixStorageManager
program...............115
CreatingtheRAIDvolume........115
DeletingtheRAIDvolume........116
RebuildingtheRAIDvolume.......116
ConguringtheGigabitEthernetcontroller....116
Updatingthermware............116
UsingtheEasyUpdateFirmwareUpdater
program...............117
InstallingtheThinkServerEasyManage
program.................117
AppendixA.RAIDbatterycard
assembly..............119
Specications...............119
Batterylifeanddataretentiontime.....119
AppendixB.Gettinghelpand
technicalassistance........121
Beforeyoucall...............121
Usingthedocumentation..........121
GettinghelpandinformationfromtheWorldWide
Web...................121
Callingforservice.............121
Usingotherservices............122
Purchasingadditionalservices........123
Lenovoproductservice...........123
AppendixC.Notices........125
Trademarks................126
Importantnotes..............126
Productrecyclinganddisposal........126
Particulatecontamination..........127
CompliancewithRepublicofTurkeyDirectiveon
theRestrictionofHazardousSubstances....128
Batteryreturnprogram...........128
GermanOrdinanceforWorkglossstatement...130
Electronicemissionnotices..........130
FederalCommunicationsCommission(FCC)
statement...............130
IndustryCanadaClassAemissioncompliance
statement...............130
Avisdeconformitéàlaréglementation
d'IndustrieCanada...........130
UnitedKingdomtelecommunicationssafety
requirement..............130
EuropeanUnionEMCDirectiveconformance
statement...............131
GermanyClassAcompliancestatement...131
JapanVoluntaryControlCouncilfor
Interference(VCCI)statement.......132
Lenovoproductserviceinformationfor
Taiwan................132
TaiwanClassAwarningstatement.....132
People'sRepublicofChinaClassAwarning
statement...............132
KoreaClassAwarningstatement.....133
Index.................135
ivThinkServerRD230HardwareMaintenanceManual
Chapter1.Aboutthismanual
ThisHardwareMaintenanceManualcontainsinformationtohelpyousolveproblemsthatmightoccurin
yourserver.Itdescribesthediagnostictoolsthatcomewiththeserver,errorcodesandsuggestedactions,
andinstructionsforreplacingfailingcomponents.
Replaceablecomponentsareofthreetypes:
Self-servicecustomerreplaceableunit(CRU):Replacementofself-serviceCRUsisyourresponsibility.
IfLenovoinstallsaself-serviceCRUatyourrequest,youwillbechargedfortheinstallation.
Optional-servicecustomerreplaceableunit:Youmayinstallanoptional-serviceCRUyourselfor
requestLenovotoinstallit,atnoadditionalcharge,underthetypeofwarrantyservicethatisdesignated
fortheserver.
Fieldreplaceableunit(FRU):FRUsmustbeinstalledonlybytrainedservicetechnicians.
Themostrecentversionofthisdocumentisavailableat
http://www.lenovo.com/support.
BeforeservicingaLenovoproduct,besuretoread
“ImportantSafetyInformation”onpage1.
Forinformationaboutthetermsofthewarrantyandgettingserviceandassistance,seetheWarrantyand
SupportInformationdocumentontheThinkServerDocumentationDVDthatcomeswithyourserver.
ImportantSafetyInformation
Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.
VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter
lesinstructions.
LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen
LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni
Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções
Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.
©CopyrightLenovo2010,2011
1
Safetystatements
Important:Eachcautionanddangerstatementinthisdocumentislabeledwithanumber.Thisnumberis
usedtocrossreferenceanEnglish-languagecautionordangerstatementwithtranslatedversionsofthe
cautionordangerstatementintheSafetyInformationdocument.
Forexample,ifacautionstatementislabeled"Statement1,"translationsforthatcautionstatementarein
theSafetyInformationdocumentunder"Statement1."
Besuretoreadallcautionanddangerstatementsinthisdocumentbeforeyouperformtheprocedures.Read
anyadditionalsafetyinformationthatcomeswiththeserveroroptionaldevicebeforeyouinstallthedevice.
Attention:UseNo.26AWGorlargerUL-listedorCSAcertiedtelecommunicationlinecord.
Statement1
DANGERElectricalcurrentfrompower,telephone,andcommunicationcablesishazardous.
Toavoidashockhazard:
Donotconnectordisconnectanycablesorperforminstallation,maintenance,orrecongurationof
thisproductduringanelectricalstorm.
Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.
Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.
Whenpossible,useonehandonlytoconnectordisconnectsignalcables.
Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.
Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodemsbeforeyou
openthedevicecovers,unlessinstructedotherwiseintheinstallationandcongurationprocedures.
Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,oropening
coversonthisproductorattacheddevices.
ToConnect:ToDisconnect:
1.TurneverythingOFF.
2.First,attachallcablestodevices.
3.Attachsignalcablestoconnectors.
4.Attachpowercordstooutlet.
5.TurndeviceON.
1.TurneverythingOFF.
2.First,removepowercordsfromoutlet.
3.Removesignalcablesfromconnectors.
4.Removeallcablesfromdevices.
Statement2
CAUTION:
Whenreplacingthelithiumbattery,useonlyPartNumber33F8354oranequivalenttypebattery
recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace
itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand
canexplodeifnotproperlyused,handled,ordisposedof.Donot:
2ThinkServerRD230HardwareMaintenanceManual
Throworimmerseintowater
Heattomorethan100°C(212°F)
Repairordisassemble
Statement3
CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:
Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.
Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.
DANGER
SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing.
Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Statement4
18kg(39.7lb)32kg(70.5lb)55kg(121.2lb)
CAUTION:
Usesafepracticeswhenlifting.
Chapter1.Aboutthismanual3
Statement5
CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.
1
2
Statement8
CAUTION:
Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.
Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel
attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith
oneoftheseparts,contactaservicetechnician.
Statement26
CAUTION:
Donotplaceanyobjectontopofrack-mounteddevices.
Attention:ThisserverissuitableforuseonanITpowerdistributionsystemwhosemaximumphase-to-phase
voltageis240Vunderanydistributionfaultcondition.
Important:ThisproductisnotsuitableforusewithvisualdisplayworkplacedevicesaccordingtoClause2
oftheGermanOrdinanceforWorkwithVisualDisplayUnits.
4ThinkServerRD230HardwareMaintenanceManual
ImportantinformationaboutreplacingRoHScompliantFRUs
RoHS,TheRestrictionofHazardousSubstancesinElectricalandElectronicEquipmentDirective
(2002/95/EC)isaEuropeanUnionlegalrequirementaffectingtheglobalelectronicsindustry.RoHS
requirementsmustbeimplementedonLenovoproductsplacedonthemarketandsoldinthe
EuropeanUnionafterJune2006.ProductsonthemarketbeforeJune2006arenotrequiredto
haveRoHScompliantparts.Ifthepartsarenotcompliantoriginally,replacementpartscanalso
benoncompliant,butinallcases,ifthepartsarecompliant,thereplacementpartsmustalsobe
compliant.
Note:RoHSandnon-RoHSFRUpartnumberswiththesametandfunctionareidentiedwithunique
FRUpartnumbers.
LenovoplanstotransitiontoRoHScompliancewellbeforetheimplementationdateandexpectsitssuppliers
tobereadytosupportLenovo'srequirementsandscheduleintheEU.Productssoldin2005willcontain
someRoHScompliantFRUs.ThefollowingstatementpertainstotheseproductsandanyproductLenovo
producescontainingRoHScompliantparts.
RoHScompliantThinkServerRD230partshaveuniqueFRUpartnumbers.BeforeorafterJune2006,failed
RoHScompliantpartsmustalwaysbereplacedusingRoHScompliantFRUs,soonlytheFRUsidentiedas
compliantinthesystemHardwareMaintenanceManualordirectsubstitutionsforthoseFRUscanbeused.
ProductsmarketedbeforeJune2006ProductsmarketedafterJune2006
Currentororiginalpart
ReplacementFRU
Currentororiginalpart
ReplacementFRU
Non-RoHSCanbeNon-RoHS
Non-RoHSCanbeRoHS
Non-RoHSCansubstitutetoRoHS
RoHSMustbeRoHS
MustbeRoHSMustbeRoHS
Note:AdirectsubstitutionisapartwithadifferentFRUpartnumberthatisautomaticallyshippedbythe
distributioncenteratthetimeoforder.
Chapter1.Aboutthismanual5
6ThinkServerRD230HardwareMaintenanceManual
Chapter2.Generalinformation
Thischapterprovidesgeneralinformationthatappliestoallmachinetypessupportedbythispublication.
Features
TheRD230serveroffersthefollowingfeaturesandtechnologies:
Microprocessor(s):TheserversupportsuptotwoIntel®Xeon®dual-core,quad-core,orhex-core
microprocessors.
BIOS:Theserverrmwaredenesastandardinterfacebetweentheoperatingsystem,platformrmware,
andexternaldevices.
EasyStartupDVD:TheThinkServerEasyStartupprogramguidesyouthroughthecongurationofthe
hardware,theRAIDcontroller,andtheinstallationoftheoperatingsystemanddevicedrivers.
Integratednetworksupport:
Theservercomeswithtwointegratedsingle-portGigabitEthernet
controllersandeachsupportsconnectiontoa10Mbps,100Mbps,or1000Mbpsnetwork.Formore
information,see“ConguringtheGigabitEthernetcontroller”onpage116.
Largedata-storagecapacityandhot-swapcapability:Somehot-swapservermodelssupportfour
3.5-inchhot-swapharddiskdrives.Withthehot-swapfeature,youcanadd,remove,orreplaceharddisk
driveswithoutturningofftheserver.
Largesystem-memorycapacity:Theserversupportsupto64GBofsystemmemory.Thememory
modulesupportserrorcorrectingcode(ECC)foruptoeightindustry-standardsingle-rankordual-rank,
1333MHz,DDR3(third-generationdouble-data-rate)registeredsynchronousdynamicrandomaccess
memory(SDRAM)dualinlinememorymodules(DIMMs).
High-performancegraphicscontroller:Theservercomeswithanonboardhigh-performancegraphics
controllerthatsupportshighresolutionsandincludesmanyperformance-enhancingfeaturesforthe
operating-systemenvironment.
Redundantconnection:
Thetwoonboardnetworkinterfacecontrollers(NIC)provideafailovercapability
toaredundantEthernetconnection.IfaproblemoccurswiththeprimaryEthernetconnection,all
Ethernettrafcthatisassociatedwiththeprimaryconnectionisautomaticallyswitchedtotheredundant
NIC.Iftheapplicabledevicedriversareinstalled,thisswitchingoccurswithoutdatalossandwithout
userintervention.
IntelligentPlatformManagementInterface(IPMI)2.0:Thecommand-lineinterfaceprovidesdirect
accesstoservermanagementfunctionsthroughtheIPMI2.0protocol.Usethecommand-lineinterface
toissuecommandstocontroltheserverpower,viewsysteminformation,andidentifytheserver.Youcan
alsosaveoneormorecommandsasatextleandruntheleasascript.
RAIDsupport:TheserversupportstheonboardSATAsoftwareRAIDanadd-onSASRAIDcard
(ThinkServer8708ELPSASRAIDAdapterorThinkServer8708EM2RAIDAdapter),whicharerequiredfor
youtousethehot-swapSATAorSASharddiskdrivesandtocreatetheredundantarrayofindependent
disks(RAID)congurations.
Specications
Thefollowinginformationisasummaryofthefeaturesandspecicationsoftheserver.Dependingonthe
servermodel,somefeaturesmightnotbeavailable,orsomespecicationsmightnotapply.
©CopyrightLenovo2010,2011
7
Table1.Featuresandspecications
Microprocessor(s):Supportsupto
twoIntelXeondual-core,quad-core,
orhex-coremicroprocessors.Forthe
specictypeandspeedinformation
aboutthemicroprocessor,use
theSetupUtilityprogram.See
“UsingtheSetupUtilityprogram”on
page103
.Foralistofthesupported
microprocessorsforyourserver,goto
http://www.lenovo.com/thinkserver.
OntheThinkServersystemspage,
clickProductsOptions
ThinkServerProcessors.
Memorymodules:
Minimumsystemmemory:2GB
Maximumsystemmemory:64GB
(eightmemoryslots,eachwithone
8GBRDIMMinstalled)
Types:ECC,1333MHz,DDR3
registeredSDRAMDIMMsonly
Slots:Eightdualinlinememory
module(DIMM)slots
Supports2GB,4GB,and8GB
RDIMMs
Integratedgraphicscard:
8MBvideomemory
Size:
Height:43.6mm(1.72inches)
Width:436mm(17.17inches)
Depth:568mm(22.36inches)
Maximumweight:17kg(37.48lb)
whenfullycongured
Opticaldrive:
SlimDVD/RW
Harddiskdriveexpansionbays
(dependingonthemodel):
Uptofour3.5-inchSATAorSAShard
diskdrives
Expansionslots:
ThreePCIExpressslotsonthe
systemboardandthePCIExpress
x16slotisforarisercard(thereis
onePCIExpressx16slotonthe
risercard)
Powersupply:
Single600-watt
powersupply
Systemfans:Fivesystemfans
withautomaticenergy-savingnoise
reductiontechnology
Integratedfunctions:
Twosingle-portGbEthernet
controllers
SixUSB2.0connectors(twofront
andfourrear)
TwoRJ-45Ethernetconnectors
Oneserialport
OneVideoGraphicsArray(VGA)
monitorconnector
Environment:
Airtemperature:
Serveron:10°Cto35°C(50°F
to95°F);altitude:0to914.4m
(3000ft)
Serveron:10°Cto32°C(50°F
to89.6°F);altitude:914.4m(3
000ft)to2133.6m(7000ft)
Serveroff:10°Cto43°C(50°F
to109.4°F);maximumaltitude:
2133.6m(7000ft)
Shipping:-40°Cto60°C(-104°F
to140°F)
Humidity:
Serveron:8-90%,
non-condensing
Serveroff:8-90%,
non-condensing
Shippingandstorage:upto
93%,non-condensing
Particulatecontamination:
Attention:Airborneparticulates
andreactivegasesactingalone
orincombinationwithother
environmentalfactorssuchas
humidityortemperaturemight
posearisktotheserver.
8ThinkServerRD230HardwareMaintenanceManual
Table1.Featuresandspecications(continued)
RAIDcontrollers:
OnboardSATASoftwareRAID
ThinkServer8708ELPSASRAID
Adapter
ThinkServer8708EM2RAID
Adapter
Electricalinput
Inputvoltage:
Lowrange:
Minimum:100Vac
Maximum:127Vac
Inputfrequencyrange:50to
60Hz
Highrange:
Minimum:200Vac
Maximum:240Vac
Inputfrequencyrange:50to
60Hz
Notes:
1.Powerconsumptionandheat
outputvarydependingonthe
numberandtypeofoptional
featuresinstalledandthe
power-managementoptional
featuresinuse.
2.Thesoundlevelsweremeasured
incontrolledacoustical
environmentsaccordingto
theproceduresspeciedbythe
AmericanNationalStandards
Institute(ANSI)S12.10and
ISO7779andarereportedin
accordancewithISO9296.
Actualsound-pressurelevelsina
givenlocationmightexceedthe
averagevaluesstatedbecause
ofroomreectionsandother
nearbynoisesources.The
noiseemissionlevelstated
isthedeclared(upperlimit)
sound-powerlevel,inbels,fora
randomsampleofsystem.
3.Thereisnokeyboardconnector
ormouseconnectoronthe
server.YoucanconnectaUSB
keyboardandUSBmouseto
theserverbyusingtheUSB
connectors.
Softwareprograms
Lenovoprovidessoftwaretohelpgetyourserverupandrunning.
EasyStartup
TheThinkServerEasyStartupprogramsimpliestheprocessofconguringRAIDandinstallingsupported
Microsoft®Windows®andLinuxoperatingsystemsanddevicedriversonyourserver.TheEasyStartup
programisprovidedwithyourserverontheThinkServerEasyStartupDVD.TheDVDisself-starting(bootable).
TheuserguidefortheEasyStartupprogramisontheDVDandcanbeaccesseddirectlyfromtheprogram
interface.Foradditionalinformation,see“UsingtheThinkServerEasyStartupprogram”onpage112
.
EasyManage
TheThinkServerEasyManageAgentenablesthisservertobemanagedbythecentralizedconsoleofan
EasyManageCoreServeroverthenetwork.TheThinkServerEasyManageAgentissupportedon32-bitand
64-bitWindows,RedHat,andSUSEoperatingsystems.
Reliability,availability,andserviceability
Reliability,availability,andserviceability(hereafterreferredtoasRAS)arethreeimportantserverdesign
features.TheRASfeatureshelpyoutoensuretheintegrityofthedatastoredontheserver,theavailabilityof
theserverwhenyouneedit,andtheeasewithwhichyoucandiagnoseandcorrectproblems.
Chapter2.Generalinformation9
TheserverhasthefollowingRASfeatures:
AdvancedCongurationandPowerInterface(ACPI)
AdvancedDesktopManagementInterface(DMI)
Automaticmemorydownsizingonerrordetection
Automaticrestartonnon-maskableinterrupt(NMI)
Availabilityofmicrocodelevel
Built-in,menu-drivensetup,systemconguration,andRAIDconguration
Built-inmonitoringforfan,temperature,andvoltage
Coolingfanswithspeed-sensingcapability
ECCDDR3SDRAMwithSerialPresenceDetect(SPD)
Errorcodesandmessagestohelpyouidentifyproblems
Generatingerrorlogsforthepower-onself-test(POST)failures
Hot-swapSASharddiskdrives
IntegratedEthernetcontrollers
IntelligentPlatformManagementInterface(IPMI)2.0
Power-onself-test(POST)
RedundantEthernetconnectionwithfailovercapability(requiresanoptionalEthernetcard)
Standbyvoltageforsystem-managementfeaturesandmonitoring
System-errorlight-emittingdiode(LED)onthefrontpanel
Vitalproductdata(VPD),includingtheserialnumberinformationandreplacementpartnumbers,storedin
thenonvolatilememoryforeasierremotemaintenance
10ThinkServerRD230HardwareMaintenanceManual
Chapter3.Diagnostics
Thischapterdescribesthediagnostictoolsthatareavailabletohelpyousolveproblemsthatmightoccurin
theserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixB
“Gettinghelpandtechnicalassistance”onpage121
formoreinformation.
Troubleshootingtables
Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
1.Checktheoperatorinformationpanel.
2.Removethesoftwareordevicethatyoujustadded.
3.Reinstallthenewsoftwareornewdevice.
DVDdriveproblems
FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
Ifanactionstepisprecededby“(Trainedservicetechnicianonly),thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
TheDVDdriveisnot
recognized.
1.Makesurethat:
TheSATAchanneltowhichtheDVDdriveisattached(primaryorsecondary)
isenabledintheSetupUtilityprogram.
Allcablesandjumpersareinstalledcorrectly.
Thesignalcableandconnectorarenotdamagedandtheconnectorpins
arenotbent.
ThecorrectdevicedriverisinstalledfortheDVDdrive.
2.Reseatthefollowingcomponents:
a.DVDdrive
b.DVDdrivecables
3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.DVDdrive
b.DVDdriveandcables
c.(Trainedservicetechnicianonly)Systemboard
ADVDisnotworkingcorrectly.
1.CleantheDVD.
2.ReseattheDVDdrive.
3.ReplacetheDVDdrive.
©CopyrightLenovo2010,2011
11
FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
Ifanactionstepisprecededby“(Trainedservicetechnicianonly),thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
TheDVDdrivetrayisnot
working.
1.Makesurethattheserveristurnedon.
2.Inserttheendofastraightenedpaperclipintothemanualtray-releaseopening.
3.ReseattheDVDdrive.
4.ReplacetheDVDdrive.
Generalproblems
FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89
to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
Ifanactionstepisprecededby“(Trainedservicetechnicianonly),thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Acoverlockisbroken,anLED
isnotworking,orasimilar
problemhasoccurred.
IfthepartisaCRU,replaceit.IfthepartisaFRU,thepartmustbereplacedbya
trainedservicetechnician.
Harddiskdriveproblems
FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
Ifanactionstepisprecededby“(Trainedservicetechnicianonly),thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Notalldrivesarerecognizedby
theharddiskdrivediagnostic
tests.
Removethedrivethatisindicatedbythediagnostictests;then,runtheharddisk
drivediagnostictestsagain.Iftheremainingdrivesarerecognized,replacethe
drivethatyouremovedwithanewone.
Theserverstopsresponding
duringtheharddiskdrive
diagnostictest.
Removetheharddiskdrivethatwasbeingtestedwhentheserverstopped
responding,andrunthediagnostictestagain.Iftheharddiskdrivediagnostictest
runssuccessfully,replacethedrivethatyouremovedwithanewone.
Aharddiskdrivewasnot
detectedwhiletheoperating
systemwasbeingstarted.
Reseatallharddiskdrivesandcables;then,runtheharddiskdrivediagnostic
testsagain.
12ThinkServerRD230HardwareMaintenanceManual
Intermittentproblems
FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
Ifanactionstepisprecededby“(Trainedservicetechnicianonly),thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Aproblemoccursonly
occasionallyandisdifcultto
diagnose.
1.Makesurethat:
Allcablesandcordsareconnectedsecurelytotherearoftheserverand
attacheddevices.
Whentheserveristurnedon,airisowingfromthefangrille.Ifthereis
noairow,thefanisnotworking.Thiscancausetheservertooverheat
andshutdown.
2.Checkthesystem-eventlog(see“Eventlogs”onpage23).
3.See“Solvingundeterminedproblems”onpage22.
Keyboard,mouse,orpointing-deviceproblems
FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
Ifanactionstepisprecededby“(Trainedservicetechnicianonly),thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Allorsomekeysonthe
keyboarddonotwork.
1.Makesurethat:
Thekeyboardcableissecurelyconnected.
Theserverandthemonitorareturnedon.
2.Thekeyboardiscompatiblewiththeserver.RefertotheWebsiteat
http://www.lenovo.com/thinkserver.
3.IfyouareusingaUSBkeyboardanditisconnectedtoaUSBhub,disconnect
thekeyboardfromthehubandconnectitdirectlytotheserver.
4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.Keyboard
b.(Trainedservicetechnicianonly)Systemboard
Chapter3.Diagnostics13
FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
Ifanactionstepisprecededby“(Trainedservicetechnicianonly),thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Themouseorpointingdevice
doesnotwork.
1.Makesurethat:
Themouseorpointingdeviceiscompatiblewiththeserver.RefertotheWeb
siteathttp://www.lenovo.com/thinkserver.
Themouseorpointing-devicecableissecurelyconnectedtotheserver.
Themouseorpointing-devicedevicedriversareinstalledcorrectly.
Theserverandthemonitorareturnedon.
ThemouseisenabledintheSetupUtilityprogram.
2.IfyouareusingaUSBmouseorpointingdeviceanditisconnectedtoaUSB
hub,disconnectthemouseorpointingdevicefromthehubandconnectit
directlytotheserver.
3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.Mouseorpointingdevice
b.(Trainedservicetechnicianonly)Systemboard
14ThinkServerRD230HardwareMaintenanceManual
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Lenovo ThinkServer RD230 4010 Hardware Maintenance Manual

Category
Servers
Type
Hardware Maintenance Manual

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