Lenovo ThinkServer RD230 4010 Hardware Maintenance Manual

ThinkServerRD230

HardwareMaintenanceManual

MachineTypes:1043,1044,4010,and4011

ThinkServerRD230

HardwareMaintenanceManual

MachineTypes:1043,1044,4010,and4011

Note

Beforeusingthisinformationandtheproductitsupports,readthegeneralinformationinNoticesandthe

WarrantyandSupportInformationdocumentontheThinkServerDocumentationDVD.

FourthEdition(March2010)

©CopyrightLenovo2010,2011.

LENOVOproducts,data,computersoftware,andserviceshavebeendevelopedexclusivelyatprivateexpenseandare

soldtogovernmentalentitiesascommercialitemsasdenedby48C.F.R.2.101withlimitedandrestrictedrightsto

use,reproductionanddisclosure.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifproducts,data,computersoftware,orservicesaredeliveredpursuant

aGeneralServicesAdministration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforth

inContractNo.GS-35F-05925.

Contents

Chapter1.Aboutthismanual.....1

ImportantSafetyInformation..........1

Safetystatements..............2

ImportantinformationaboutreplacingRoHS

compliantFRUs...............5

Chapter2.Generalinformation.....7

Features..................7

Specications................7

Softwareprograms..............9

EasyStartup...............9

EasyManage...............9

Reliability,availability,andserviceability......9

Chapter3.Diagnostics........11

Troubleshootingtables...........11

DVDdriveproblems...........11

Generalproblems............12

Harddiskdriveproblems.........12

Intermittentproblems..........13

Keyboard,mouse,orpointing-device

problems...............13

Memoryproblems...........15

Microprocessorproblems........16

Monitorproblems............16

Optional-deviceproblems........18

Powerproblems............19

Serialportproblems...........20

Softwareproblems...........21

UniversalSerialBus(USB)portproblems..21

Solvingpowerproblems...........21

SolvingEthernetcontrollerproblems......22

Solvingundeterminedproblems........22

Eventlogs................23

Viewingeventlogswithoutrestartingthe

server................23

Systemeventlog..............24

DiagnosticLEDsonthefrontcontrolpanel...24

Onboarddebugdigitron...........24

Chapter4.Locatingparts,controls,

LEDs,andconnectors........25

Frontview................25

Rearview.................25

Frontcontrolpanel.............25

Locatingservercomponents.........28

Locatingpartsonthesystemboard......28

Locatingconnectorsonthebackplane.....30

Chapter5.Installing,removing,or

replacinghardware..........33

Guidelines................33

Basicguidelines............33

Systemreliabilityguidelines........34

Guidelinesfortrainedservicetechnicians....35

Inspectingforunsafeconditions......35

Guidelinesforservicingelectricalequipment.35

Workinginsidetheserverwiththepoweron...36

Handlingstatic-sensitivedevices.......37

Removingtheservercover..........37

Installing,removing,orreplacingoptionalhardware

devices.................38

Installingorremovingamemorymodule...38

Removingorinstallinginternaldrives....41

Installingorremovingtherisercard.....50

InstallingorremovingaPCIcard......53

RemovingorinstallingtheEthernetcard...55

Installing,removing,orreplacinghardware

devices.................56

Removingorinstallingthesystemboard

battery................56

RemovingorinstallingtheRAIDcontroller..58

Removingorinstallingtheheatsink

assembly...............68

Removingorinstallingthemicroprocessor..71

Removingorinstallingthesystemfans...74

Removingorinstallingthepowersupply...76

Removingorinstallingthesystemboard...81

Completingthepartsreplacement.......84

Installingtheservercover........85

Connectingthecables..........85

Turningontheserver..........85

Updatingtheserverconguration.....85

Turningofftheserver..........86

Connectingexternaldevices.......86

Chapter6.Partslisting,RD230Types

1043,1044,4010,and4011......89

Replaceableservercomponents........89

Shipgroup................99

Powercords...............100

Chapter7.Conguringtheserver.103

UsingtheSetupUtilityprogram........103

StartingtheSetupUtilityprogram.....104

©CopyrightLenovo2010,2011

iii

IntroductionoftheBIOSitems.......104

Usingpasswords............111

RAIDcontrollers..............112

UsingtheThinkServerEasyStartupprogram...112

BeforeyouusetheEasyStartupDVD....113

Setupandconguration.........113

ConguringRAID............114

Typicaloperatingsysteminstallation....114

ConguringtheonboardSATAsoftwareRAID..115

RAIDinformation............115

StartingtheIntelMatrixStorageManager

program...............115

CreatingtheRAIDvolume........115

DeletingtheRAIDvolume........116

RebuildingtheRAIDvolume.......116

ConguringtheGigabitEthernetcontroller....116

Updatingthermware............116

UsingtheEasyUpdateFirmwareUpdater

program...............117

InstallingtheThinkServerEasyManage

program.................117

AppendixA.RAIDbatterycard

assembly..............119

Specications...............119

Batterylifeanddataretentiontime.....119

AppendixB.Gettinghelpand

technicalassistance........121

Beforeyoucall...............121

Usingthedocumentation..........121

GettinghelpandinformationfromtheWorldWide

Web...................121

Callingforservice.............121

Usingotherservices............122

Purchasingadditionalservices........123

Lenovoproductservice...........123

AppendixC.Notices........125

Trademarks................126

Importantnotes..............126

Productrecyclinganddisposal........126

Particulatecontamination..........127

CompliancewithRepublicofTurkeyDirectiveon

theRestrictionofHazardousSubstances....128

Batteryreturnprogram...........128

GermanOrdinanceforWorkglossstatement...130

Electronicemissionnotices..........130

FederalCommunicationsCommission(FCC)

statement...............130

IndustryCanadaClassAemissioncompliance

statement...............130

Avisdeconformitéàlaréglementation

d'IndustrieCanada...........130

UnitedKingdomtelecommunicationssafety

requirement..............130

EuropeanUnionEMCDirectiveconformance

statement...............131

GermanyClassAcompliancestatement...131

JapanVoluntaryControlCouncilfor

Interference(VCCI)statement.......132

Lenovoproductserviceinformationfor

Taiwan................132

TaiwanClassAwarningstatement.....132

People'sRepublicofChinaClassAwarning

statement...............132

KoreaClassAwarningstatement.....133

Index.................135

ivThinkServerRD230HardwareMaintenanceManual

Chapter1.Aboutthismanual

ThisHardwareMaintenanceManualcontainsinformationtohelpyousolveproblemsthatmightoccurin

yourserver.Itdescribesthediagnostictoolsthatcomewiththeserver,errorcodesandsuggestedactions,

andinstructionsforreplacingfailingcomponents.

Replaceablecomponentsareofthreetypes:

•Self-servicecustomerreplaceableunit(CRU):Replacementofself-serviceCRUsisyourresponsibility.

IfLenovoinstallsaself-serviceCRUatyourrequest,youwillbechargedfortheinstallation.

•Optional-servicecustomerreplaceableunit:Youmayinstallanoptional-serviceCRUyourselfor

requestLenovotoinstallit,atnoadditionalcharge,underthetypeofwarrantyservicethatisdesignated

fortheserver.

•Fieldreplaceableunit(FRU):FRUsmustbeinstalledonlybytrainedservicetechnicians.

Themostrecentversionofthisdocumentisavailableat

http://www.lenovo.com/support.

BeforeservicingaLenovoproduct,besuretoread

“ImportantSafetyInformation”onpage1.

Forinformationaboutthetermsofthewarrantyandgettingserviceandassistance,seetheWarrantyand

SupportInformationdocumentontheThinkServerDocumentationDVDthatcomeswithyourserver.

ImportantSafetyInformation

Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.

VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter

lesinstructions.

LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor

SieirgendwelcheVorgängedurchführen

LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna

qualsiasidelleistruzioni

Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer

umadasinstruções

Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir

lasinstrucciones.

©CopyrightLenovo2010,2011

1

Safetystatements

Important:Eachcautionanddangerstatementinthisdocumentislabeledwithanumber.Thisnumberis

usedtocrossreferenceanEnglish-languagecautionordangerstatementwithtranslatedversionsofthe

cautionordangerstatementintheSafetyInformationdocument.

Forexample,ifacautionstatementislabeled"Statement1,"translationsforthatcautionstatementarein

theSafetyInformationdocumentunder"Statement1."

Besuretoreadallcautionanddangerstatementsinthisdocumentbeforeyouperformtheprocedures.Read

anyadditionalsafetyinformationthatcomeswiththeserveroroptionaldevicebeforeyouinstallthedevice.

Attention:UseNo.26AWGorlargerUL-listedorCSAcertiedtelecommunicationlinecord.

Statement1

DANGERElectricalcurrentfrompower,telephone,andcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orrecongurationof

thisproductduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodemsbeforeyou

openthedevicecovers,unlessinstructedotherwiseintheinstallationandcongurationprocedures.

•Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,oropening

coversonthisproductorattacheddevices.

ToConnect:ToDisconnect:

1.TurneverythingOFF.

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndeviceON.

1.TurneverythingOFF.

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

Statement2

CAUTION:

Whenreplacingthelithiumbattery,useonlyPartNumber33F8354oranequivalenttypebattery

recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace

itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand

canexplodeifnotproperlyused,handled,ordisposedof.Donot:

2ThinkServerRD230HardwareMaintenanceManual

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Statement3

CAUTION:

Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are

installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto

hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein

mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing.

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical

instruments,andavoiddirectexposuretothebeam.

Class 1 Laser Product

Laser Klasse 1

Laser Klass 1

Luokan 1 Laserlaite

Appareil A Laser de Classe 1

`

Statement4

≥18kg(39.7lb)≥32kg(70.5lb)≥55kg(121.2lb)

CAUTION:

Usesafepracticeswhenlifting.

Chapter1.Aboutthismanual3

Statement5

CAUTION:

Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff

theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower

cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected

fromthepowersource.

1

2

Statement8

CAUTION:

Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel

attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith

oneoftheseparts,contactaservicetechnician.

Statement26

CAUTION:

Donotplaceanyobjectontopofrack-mounteddevices.

Attention:ThisserverissuitableforuseonanITpowerdistributionsystemwhosemaximumphase-to-phase

voltageis240Vunderanydistributionfaultcondition.

Important:ThisproductisnotsuitableforusewithvisualdisplayworkplacedevicesaccordingtoClause2

oftheGermanOrdinanceforWorkwithVisualDisplayUnits.

4ThinkServerRD230HardwareMaintenanceManual

ImportantinformationaboutreplacingRoHScompliantFRUs

RoHS,TheRestrictionofHazardousSubstancesinElectricalandElectronicEquipmentDirective

(2002/95/EC)isaEuropeanUnionlegalrequirementaffectingtheglobalelectronicsindustry.RoHS

requirementsmustbeimplementedonLenovoproductsplacedonthemarketandsoldinthe

EuropeanUnionafterJune2006.ProductsonthemarketbeforeJune2006arenotrequiredto

haveRoHScompliantparts.Ifthepartsarenotcompliantoriginally,replacementpartscanalso

benoncompliant,butinallcases,ifthepartsarecompliant,thereplacementpartsmustalsobe

compliant.

Note:RoHSandnon-RoHSFRUpartnumberswiththesametandfunctionareidentiedwithunique

FRUpartnumbers.

LenovoplanstotransitiontoRoHScompliancewellbeforetheimplementationdateandexpectsitssuppliers

tobereadytosupportLenovo'srequirementsandscheduleintheEU.Productssoldin2005willcontain

someRoHScompliantFRUs.ThefollowingstatementpertainstotheseproductsandanyproductLenovo

producescontainingRoHScompliantparts.

RoHScompliantThinkServerRD230partshaveuniqueFRUpartnumbers.BeforeorafterJune2006,failed

RoHScompliantpartsmustalwaysbereplacedusingRoHScompliantFRUs,soonlytheFRUsidentiedas

compliantinthesystemHardwareMaintenanceManualordirectsubstitutionsforthoseFRUscanbeused.

ProductsmarketedbeforeJune2006ProductsmarketedafterJune2006

Currentororiginalpart

ReplacementFRU

Currentororiginalpart

ReplacementFRU

Non-RoHSCanbeNon-RoHS

Non-RoHSCanbeRoHS

Non-RoHSCansubstitutetoRoHS

RoHSMustbeRoHS

MustbeRoHSMustbeRoHS

Note:AdirectsubstitutionisapartwithadifferentFRUpartnumberthatisautomaticallyshippedbythe

distributioncenteratthetimeoforder.

Chapter1.Aboutthismanual5

6ThinkServerRD230HardwareMaintenanceManual

Chapter2.Generalinformation

Thischapterprovidesgeneralinformationthatappliestoallmachinetypessupportedbythispublication.

Features

TheRD230serveroffersthefollowingfeaturesandtechnologies:

•Microprocessor(s):TheserversupportsuptotwoIntel®Xeon®dual-core,quad-core,orhex-core

microprocessors.

•BIOS:Theserverrmwaredenesastandardinterfacebetweentheoperatingsystem,platformrmware,

andexternaldevices.

•EasyStartupDVD:TheThinkServerEasyStartupprogramguidesyouthroughthecongurationofthe

hardware,theRAIDcontroller,andtheinstallationoftheoperatingsystemanddevicedrivers.

•Integratednetworksupport:

Theservercomeswithtwointegratedsingle-portGigabitEthernet

controllersandeachsupportsconnectiontoa10Mbps,100Mbps,or1000Mbpsnetwork.Formore

information,see“ConguringtheGigabitEthernetcontroller”onpage116.

•Largedata-storagecapacityandhot-swapcapability:Somehot-swapservermodelssupportfour

3.5-inchhot-swapharddiskdrives.Withthehot-swapfeature,youcanadd,remove,orreplaceharddisk

driveswithoutturningofftheserver.

•Largesystem-memorycapacity:Theserversupportsupto64GBofsystemmemory.Thememory

modulesupportserrorcorrectingcode(ECC)foruptoeightindustry-standardsingle-rankordual-rank,

1333MHz,DDR3(third-generationdouble-data-rate)registeredsynchronousdynamicrandomaccess

memory(SDRAM)dualinlinememorymodules(DIMMs).

•High-performancegraphicscontroller:Theservercomeswithanonboardhigh-performancegraphics

controllerthatsupportshighresolutionsandincludesmanyperformance-enhancingfeaturesforthe

operating-systemenvironment.

•Redundantconnection:

Thetwoonboardnetworkinterfacecontrollers(NIC)provideafailovercapability

toaredundantEthernetconnection.IfaproblemoccurswiththeprimaryEthernetconnection,all

Ethernettrafcthatisassociatedwiththeprimaryconnectionisautomaticallyswitchedtotheredundant

NIC.Iftheapplicabledevicedriversareinstalled,thisswitchingoccurswithoutdatalossandwithout

userintervention.

•IntelligentPlatformManagementInterface(IPMI)2.0:Thecommand-lineinterfaceprovidesdirect

accesstoservermanagementfunctionsthroughtheIPMI2.0protocol.Usethecommand-lineinterface

toissuecommandstocontroltheserverpower,viewsysteminformation,andidentifytheserver.Youcan

alsosaveoneormorecommandsasatextleandruntheleasascript.

•RAIDsupport:TheserversupportstheonboardSATAsoftwareRAIDanadd-onSASRAIDcard

(ThinkServer8708ELPSASRAIDAdapterorThinkServer8708EM2RAIDAdapter),whicharerequiredfor

youtousethehot-swapSATAorSASharddiskdrivesandtocreatetheredundantarrayofindependent

disks(RAID)congurations.

Specications

Thefollowinginformationisasummaryofthefeaturesandspecicationsoftheserver.Dependingonthe

servermodel,somefeaturesmightnotbeavailable,orsomespecicationsmightnotapply.

©CopyrightLenovo2010,2011

7

Table1.Featuresandspecications

Microprocessor(s):Supportsupto

twoIntelXeondual-core,quad-core,

orhex-coremicroprocessors.Forthe

specictypeandspeedinformation

aboutthemicroprocessor,use

theSetupUtilityprogram.See

“UsingtheSetupUtilityprogram”on

page103

.Foralistofthesupported

microprocessorsforyourserver,goto

http://www.lenovo.com/thinkserver.

OntheThinkServersystemspage,

clickProducts➙Options➙

ThinkServerProcessors.

Memorymodules:

•Minimumsystemmemory:2GB

•Maximumsystemmemory:64GB

(eightmemoryslots,eachwithone

8GBRDIMMinstalled)

•Types:ECC,1333MHz,DDR3

registeredSDRAMDIMMsonly

•Slots:Eightdualinlinememory

module(DIMM)slots

•Supports2GB,4GB,and8GB

RDIMMs

Integratedgraphicscard:

•8MBvideomemory

Size:

•Height:43.6mm(1.72inches)

•Width:436mm(17.17inches)

•Depth:568mm(22.36inches)

•

Maximumweight:17kg(37.48lb)

whenfullycongured

Opticaldrive:

•SlimDVD/RW

Harddiskdriveexpansionbays

(dependingonthemodel):

Uptofour3.5-inchSATAorSAShard

diskdrives

Expansionslots:

•ThreePCIExpressslotsonthe

systemboardandthePCIExpress

x16slotisforarisercard(thereis

onePCIExpressx16slotonthe

risercard)

Powersupply:

Single600-watt

powersupply

Systemfans:Fivesystemfans

withautomaticenergy-savingnoise

reductiontechnology

Integratedfunctions:

•Twosingle-portGbEthernet

controllers

•SixUSB2.0connectors(twofront

andfourrear)

•TwoRJ-45Ethernetconnectors

•Oneserialport

•OneVideoGraphicsArray(VGA)

monitorconnector

Environment:

•Airtemperature:

–Serveron:10°Cto35°C(50°F

to95°F);altitude:0to914.4m

(3000ft)

–Serveron:10°Cto32°C(50°F

to89.6°F);altitude:914.4m(3

000ft)to2133.6m(7000ft)

–Serveroff:10°Cto43°C(50°F

to109.4°F);maximumaltitude:

2133.6m(7000ft)

–Shipping:-40°Cto60°C(-104°F

to140°F)

•Humidity:

–Serveron:8-90%,

non-condensing

–Serveroff:8-90%,

non-condensing

–Shippingandstorage:upto

93%,non-condensing

•Particulatecontamination:

Attention:Airborneparticulates

andreactivegasesactingalone

orincombinationwithother

environmentalfactorssuchas

humidityortemperaturemight

posearisktotheserver.

8ThinkServerRD230HardwareMaintenanceManual

Table1.Featuresandspecications(continued)

RAIDcontrollers:

•OnboardSATASoftwareRAID

•ThinkServer8708ELPSASRAID

Adapter

•ThinkServer8708EM2RAID

Adapter

Electricalinput

•Inputvoltage:

–Lowrange:

Minimum:100Vac

Maximum:127Vac

Inputfrequencyrange:50to

60Hz

–Highrange:

Minimum:200Vac

Maximum:240Vac

Inputfrequencyrange:50to

60Hz

Notes:

1.Powerconsumptionandheat

outputvarydependingonthe

numberandtypeofoptional

featuresinstalledandthe

power-managementoptional

featuresinuse.

2.Thesoundlevelsweremeasured

incontrolledacoustical

environmentsaccordingto

theproceduresspeciedbythe

AmericanNationalStandards

Institute(ANSI)S12.10and

ISO7779andarereportedin

accordancewithISO9296.

Actualsound-pressurelevelsina

givenlocationmightexceedthe

averagevaluesstatedbecause

ofroomreectionsandother

nearbynoisesources.The

noiseemissionlevelstated

isthedeclared(upperlimit)

sound-powerlevel,inbels,fora

randomsampleofsystem.

3.Thereisnokeyboardconnector

ormouseconnectoronthe

server.YoucanconnectaUSB

keyboardandUSBmouseto

theserverbyusingtheUSB

connectors.

Softwareprograms

Lenovoprovidessoftwaretohelpgetyourserverupandrunning.

EasyStartup

TheThinkServerEasyStartupprogramsimpliestheprocessofconguringRAIDandinstallingsupported

Microsoft®Windows®andLinuxoperatingsystemsanddevicedriversonyourserver.TheEasyStartup

programisprovidedwithyourserverontheThinkServerEasyStartupDVD.TheDVDisself-starting(bootable).

TheuserguidefortheEasyStartupprogramisontheDVDandcanbeaccesseddirectlyfromtheprogram

interface.Foradditionalinformation,see“UsingtheThinkServerEasyStartupprogram”onpage112

.

EasyManage

TheThinkServerEasyManageAgentenablesthisservertobemanagedbythecentralizedconsoleofan

EasyManageCoreServeroverthenetwork.TheThinkServerEasyManageAgentissupportedon32-bitand

64-bitWindows,RedHat,andSUSEoperatingsystems.

Reliability,availability,andserviceability

Reliability,availability,andserviceability(hereafterreferredtoasRAS)arethreeimportantserverdesign

features.TheRASfeatureshelpyoutoensuretheintegrityofthedatastoredontheserver,theavailabilityof

theserverwhenyouneedit,andtheeasewithwhichyoucandiagnoseandcorrectproblems.

Chapter2.Generalinformation9

TheserverhasthefollowingRASfeatures:

•AdvancedCongurationandPowerInterface(ACPI)

•AdvancedDesktopManagementInterface(DMI)

•Automaticmemorydownsizingonerrordetection

•Automaticrestartonnon-maskableinterrupt(NMI)

•Availabilityofmicrocodelevel

•Built-in,menu-drivensetup,systemconguration,andRAIDconguration

•Built-inmonitoringforfan,temperature,andvoltage

•Coolingfanswithspeed-sensingcapability

•ECCDDR3SDRAMwithSerialPresenceDetect(SPD)

•Errorcodesandmessagestohelpyouidentifyproblems

•Generatingerrorlogsforthepower-onself-test(POST)failures

•Hot-swapSASharddiskdrives

•IntegratedEthernetcontrollers

•IntelligentPlatformManagementInterface(IPMI)2.0

•Power-onself-test(POST)

•RedundantEthernetconnectionwithfailovercapability(requiresanoptionalEthernetcard)

•Standbyvoltageforsystem-managementfeaturesandmonitoring

•System-errorlight-emittingdiode(LED)onthefrontpanel

•Vitalproductdata(VPD),includingtheserialnumberinformationandreplacementpartnumbers,storedin

thenonvolatilememoryforeasierremotemaintenance

10ThinkServerRD230HardwareMaintenanceManual

Chapter3.Diagnostics

Thischapterdescribesthediagnostictoolsthatareavailabletohelpyousolveproblemsthatmightoccurin

theserver.

Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixB

“Gettinghelpandtechnicalassistance”onpage121

formoreinformation.

Troubleshootingtables

Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.

Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe

followingstepsbeforeyouusethetroubleshootingtables:

1.Checktheoperatorinformationpanel.

2.Removethesoftwareordevicethatyoujustadded.

3.Reinstallthenewsoftwareornewdevice.

DVDdriveproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

TheDVDdriveisnot

recognized.

1.Makesurethat:

•TheSATAchanneltowhichtheDVDdriveisattached(primaryorsecondary)

isenabledintheSetupUtilityprogram.

•Allcablesandjumpersareinstalledcorrectly.

•Thesignalcableandconnectorarenotdamagedandtheconnectorpins

arenotbent.

•ThecorrectdevicedriverisinstalledfortheDVDdrive.

2.Reseatthefollowingcomponents:

a.DVDdrive

b.DVDdrivecables

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting

theservereachtime:

a.DVDdrive

b.DVDdriveandcables

c.(Trainedservicetechnicianonly)Systemboard

ADVDisnotworkingcorrectly.

1.CleantheDVD.

2.ReseattheDVDdrive.

3.ReplacetheDVDdrive.

11

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

TheDVDdrivetrayisnot

working.

1.Makesurethattheserveristurnedon.

2.Inserttheendofastraightenedpaperclipintothemanualtray-releaseopening.

3.ReseattheDVDdrive.

4.ReplacetheDVDdrive.

Generalproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89

to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Acoverlockisbroken,anLED

isnotworking,orasimilar

problemhasoccurred.

IfthepartisaCRU,replaceit.IfthepartisaFRU,thepartmustbereplacedbya

trainedservicetechnician.

Harddiskdriveproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Notalldrivesarerecognizedby

theharddiskdrivediagnostic

tests.

Removethedrivethatisindicatedbythediagnostictests;then,runtheharddisk

drivediagnostictestsagain.Iftheremainingdrivesarerecognized,replacethe

drivethatyouremovedwithanewone.

Theserverstopsresponding

duringtheharddiskdrive

diagnostictest.

Removetheharddiskdrivethatwasbeingtestedwhentheserverstopped

responding,andrunthediagnostictestagain.Iftheharddiskdrivediagnostictest

runssuccessfully,replacethedrivethatyouremovedwithanewone.

Aharddiskdrivewasnot

detectedwhiletheoperating

systemwasbeingstarted.

Reseatallharddiskdrivesandcables;then,runtheharddiskdrivediagnostic

testsagain.

12ThinkServerRD230HardwareMaintenanceManual

Intermittentproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Aproblemoccursonly

occasionallyandisdifcultto

diagnose.

1.Makesurethat:

•Allcablesandcordsareconnectedsecurelytotherearoftheserverand

attacheddevices.

•Whentheserveristurnedon,airisowingfromthefangrille.Ifthereis

noairow,thefanisnotworking.Thiscancausetheservertooverheat

andshutdown.

2.Checkthesystem-eventlog(see“Eventlogs”onpage23).

3.See“Solvingundeterminedproblems”onpage22.

Keyboard,mouse,orpointing-deviceproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Allorsomekeysonthe

keyboarddonotwork.

1.Makesurethat:

•Thekeyboardcableissecurelyconnected.

•Theserverandthemonitorareturnedon.

2.Thekeyboardiscompatiblewiththeserver.RefertotheWebsiteat

http://www.lenovo.com/thinkserver.

3.IfyouareusingaUSBkeyboardanditisconnectedtoaUSBhub,disconnect

thekeyboardfromthehubandconnectitdirectlytotheserver.

4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting

theservereachtime:

a.Keyboard

b.(Trainedservicetechnicianonly)Systemboard

Chapter3.Diagnostics13

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD230Types1043,1044,4010,and4011”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Themouseorpointingdevice

doesnotwork.

1.Makesurethat:

•Themouseorpointingdeviceiscompatiblewiththeserver.RefertotheWeb

siteathttp://www.lenovo.com/thinkserver.

•Themouseorpointing-devicecableissecurelyconnectedtotheserver.

•Themouseorpointing-devicedevicedriversareinstalledcorrectly.

•Theserverandthemonitorareturnedon.

•ThemouseisenabledintheSetupUtilityprogram.

2.IfyouareusingaUSBmouseorpointingdeviceanditisconnectedtoaUSB

hub,disconnectthemouseorpointingdevicefromthehubandconnectit

directlytotheserver.

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting

theservereachtime:

a.Mouseorpointingdevice

b.(Trainedservicetechnicianonly)Systemboard

14ThinkServerRD230HardwareMaintenanceManual

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