3com VCX V7000 Installation guide

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Part Number 900-0376-01 AC
Published November 2006
VCX
Installation Guide
VCX
V7000 IP Telephony Solution
System Release 7.1
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 2003-2006 3Com Corporation. All Rights Reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from
time to time without obligation on the part of 3Com Corporation to provide notification of such revision
or change.
3Com Corporation provides this documentation without warranty of any kind, either implied or
expressed, including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s)
described in this documentation at any time.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as
such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015
(November 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or
deface any portion of any legend provided on any licensed program or documentation contained in, or
delivered to you in conjunction with guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.
3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com
Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
_______________________________________________________________________
PATENT INFORMATION
3Com Telephones 3C10281PE, 3C10226PE, 3C10228IRPE, and 3C10248PE are covered by one or more
of the following U.S. patents and other patent applications pending:
5,994,998; 6,140,911; 6,329,906; 6,496,105; 6,535,983; 6,483,203; 6,449,348; 6,212,195
_______________________________________________________________________
TRADEMARKS
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries. 3Com and the 3Com logo are registered trademarks of
3Com Corporation. VCX is a trademark of 3Com Corporation.
CONTENTS
ABOUT THIS GUIDE
Conventions 9
Notices 9
Text 10
Related Documentation 11
Your Comments 12
1 PRE-INSTALLATION GUIDELINES
Configuration Overview 16
Software Configurations 17
Hardware Configurations 18
Single-Site Configurations 19
Multi-Site Configurations 19
Network Interface Configuration 21
Tools 22
Serial Cables 22
Terminal Emulation Program 22
Host Names 23
License Keys 24
Obtaining a
LicenseKey File 24
Installing a License File 24
Backing Up License Files 25
Gathering Site Information 26
Using DNS 26
Single Office Configurations 26
Worksheets 27
Single Sites 28
Regional Office with Mulitple Servers 33
Branch Office Worksheet 51
IP Messaging Client Worksheet 55
2 INSTALLING AN IP TELEPHONY AND MESSAGING SERVER
Definition 59
Where Used 59
Sample Configuration Scripts 60
Post-Installation Steps 117
3 INSTALLING AN IP TELEPHONY SERVER
Definition 119
Where Used 119
Sample Configuration Scripts 119
4 INSTALLING AN IP MESSAGING SERVER
Definition 165
Where Used 165
Sample Configuration Scripts 166
Post-Installation Steps 207
5 INSTALLING A CALL PROCESSING SERVER
Definition 219
Where Used 219
Sample Configuration Scripts 219
6 INSTALLING A CALL RECORDS SERVER
Definition 243
Where Used 243
Sample Configuration Scripts 243
7 INSTALLING AN AUTHENTICATION AND DIRECTORY SERVER
Definition 253
Where Used 253
Sample Configuration Scripts 253
Multi-Master Replication 278
8 INSTALLING LANGUAGE PROMPTS
Language Prompts Already on Your VCX System 279
Installing Prompts (Primary IP Messaging Server) 279
Installing Prompts (Secondary IP Messaging Server) 280
Downloading Language Prompts 281
Downloading to the Primary IP Messaging Server 281
Downloading to the Secondary IP Messaging Server 282
9 INSTALLING DEVICES
Overview 286
Telephone Installation 286
3Com 3101 Basic Telephone 286
3Com 2101 Basic Telephone 289
3Com 3102 Business Telephone 291
3Com 2102 Business Telephone 293
3Com 3103 Manager Telephone 296
Software Application Installation 299
3Com Complement Attendant Software 299
3Com Call Detail Reporting 299
Attendant Console Installation 300
3Com 3105 Attendant Console 300
Configuring the 3105 Attendant Console Without a DHCP Server 300
Gateway Installation 302
3Com V7111 Analog Gateways 302
3Com V7122 Digital Gateways 303
3Com V6000 (Analog) Integrated Branch Communications
platform 303
3Com V6100 (Digital) Integrated Branch Communications
platform 314
Printer Configuration Overview 317
Adding a Printer 317
Adding a RAID Disk 318
VLAN Configuration 319
Configuring Devices for VLAN Operation 319
10 INSTALLING THE ENTERPRISE MANAGEMENT SUITE
Installing Enterprise Management Suite 323
A CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP
S
ERVER
Overview 325
Creating Option 184 326
Editing Option 184 Values 327
Configuring the IP Address of the Primary Server 327
Configuring the IP Address of the Alternate Server 328
Voice VLAN Configuration 328
Fail-Over Call Route Point Configuration 329
Completing the Configuration 330
Activating Option 184 331
Manually Configuring a Telephone 332
B AUTOMATED BRANCH OFFICE INSTALLATION
Overview 333
Preparation Steps 333
Configuration Files 334
Creating VCX Server Configuration Files 334
Creating Media Gateway Configuration Files 349
ISC Server 386
Configuration File 386
Sample File 386
Windows 2003 Server 398
Preparation Steps 398
Adding a DHCP Server Role 400
Creating Server-Wide DHCP Options 400
Creating a Branch Office Scope 404
Reserving IP Addresses 411
Activating Scopes 416
Upgrading a Branch Office VCX Server 416
Modifying the dhcpd.conf File 416
Updating the Configuration Files 417
Automated Branch Office Startup 417
C REPLACING A FAILED DISK ON A VCX SERVER
RAID Disk Failure 421
Disk Failure Notification 421
Identifying the Failed Disk 421
Replacing a RAID Disk 422
Non-RAID Disk Failure 423
Replacing a Disk (Single Site) 424
Overview 424
Instructions (Single Site, Two Servers) 425
Instructions (Single Site, Four Servers) 432
Replacing a Disk (Regional Office) 441
Replacing an IP Telephony and Messaging Disk 441
Replacing a Call Processing Server Disk 441
Replacing an IP Messaging Disk 444
Replacing an Authentication and Directory Server Disk 449
Replacing a Call Records Server Disk 458
Replacing a Disk (Branch Office) 460
Replacing a Disk on an IP Telephony and Messaging Server 460
Replacing a Disk on an IP Telephony Server 465
D SPECIFICATIONS
3Com 3103 Manager Telephone 470
3Com 3102 Business Telephone 471
3Com 2102 Business Telephones 471
3Com 3101 Basic Telephone 472
3Com 2101 Basic Telephone 472
3Com 3105 Attendant Console 473
V6000 Integrated Branch Communications Platform 473
V6100 Integrated Branch Communications Platform 474
E OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS
Register Your Product to Gain Service Benefits 475
Solve Problems Online 475
Purchase Extended Warranty and Professional Services 476
Access Software Downloads 476
Contact Us 476
Telephone Technical Support and Repair 477
INDEX
ABOUT THIS GUIDE
This section contains an overview of this guide, lists guide conventions,
related documentation, and product compatibility.
This guide describes how to answer the questions in the installation
scripts, which run when you first start any server in a 3Com
®
VCX
V7000
Networked Telephony System. By providing the correct answers to the
script questions, you configure the system for initial operation.
This guide is intended for equipment installers who have a thorough
understanding of telecommunications, VoIP technology, Linux
®
operating
systems, Oracle databases, networks, and system administrator privileges.
Release notes are issued with some products. If the information in the
release notes differs from the information in this guide, follow the
instructions in the release notes.
Conventions This guide may contain notice, text, and screen capture conventions.
Notices Tab le 1
lists notice icons used in this guide.
Table 1 Notice Icon Descriptions
Icon Notice Type Description
Information Note Information that contains important features or
instructions.
Caution Information that alerts you to potential loss of
data or potential damage to an application,
device, system, or network.
Warning Information that alerts you to potential personal
injury.
10 ABOUT THIS GUIDE
Text Tabl e 2 lists text conventions used in this guide.
Table 2 Text Conventions
Convention Description
Screen displays This typeface represents information as it appears on the
screen.
Syntax The word “syntax” means that you must evaluate the syntax
provided and then supply the appropriate values for the
placeholders that appear in angle brackets. Example:
To enable RIPIP, use the following syntax:
SETDefault !<port> -RIPIP CONTrol =
Listen
In this example, you must supply a port number for <port>.
Commands The word “command” means that you must enter the
command exactly as shown and then press Return or Enter.
Commands appear in bold. Example:
To remove the IP address, enter the following command:
SETDefault !0 -IP NETaddr = 0.0.0.0
The words “enter”
and “type”
When you see the word “enter” in this guide, you must type
something, and then press Return or Enter. Do not press
Return or Enter when an instruction simply says “type.”
Keyboard key names If you must press two or more keys simultaneously, the key
names are linked with a plus sign (+). Example:
Press Ctrl+Alt+Del
Words in italics Italics are used to:
Emphasize a point.
Denote a new term at the place where it is defined in the
text.
Identify menu names, menu commands, and software
button names. Examples:
From the Help menu, select Contents.
Click OK.
Related Documentation 11
Related
Documentation
These 3Com documents contain additional information about the
products in this release that are a part of or support the 3Com
Convergence Applications Suite.
The following documents are a part of the VCX IP Telephony Solution:
VCX Maintenance Guide
VCX Administration Guide
VCX Basic Telephone Quick Reference Guide
VCX Business
Telephone Quick Reference Guide
VCX
Manager’s Telephone Quick Reference Guide
VCX
Telephone Display Quick Reference Guide
VCX Basic Telephone Guide
VCX Business Telephone Guide
VCX Manager’s Telephone Guide
VCX Feature Codes for Analog Telephones Quick Reference Guide
VCX Security Guide
The following documents are a part of the IP Messaging Module:
IP Messaging Module Quick Reference Guide- 3Com Native Interface
IP Messaging Module User Guide - 3Com Native Interface
IP Messaging Module Quick Reference Guide- Traditional Interface
IP Messaging Module User Guide - Traditional Interface
IP Messaging Module Operations and System Administration Guide
E-Mail Reader Application Quick Start Guide
The following documents are a part of the IP Conferencing Module:
IP Conferencing Module Installation Guide
IP Conferencing Module Administration Guide
IP Conferencing Module User Guide
Convergence Center Client User and Administration Guide
12 ABOUT THIS GUIDE
The following documents provide information on products that support
this release:
Enterprise Management Suite
Enterprise Management Suite Getting Started Guide, Version 2.3
Enterprise Management Suite User Guide, Version 2.3
Enterprise Management Suite 2.3 for VCX 7.1 User Guide
Digital Gateways
V7122 and V6100 Digital User Guide, Version 4.8
V6100 Digital Fast Track Installation Guide, Version 4.8
V7122 Digital Fast Track Installation Guide, Version 4.8
Analog Gateways
V7111 Analog Fast Track Installation Guide, Version 4.8
V7111 Analog User Guide, Version 4.8
V6000 Analog Fast Track Installation Guide, Version 4.8
V6000 Analog User Guide, Version 4.8
Your Comments Your suggestions are important to us because we want to make our
documentation more useful to you.
Please send e-mail comments about this guide or any of the 3Com Voice
Products documentation and Help systems to:
VOICE_TECHCOMM_COMMENTS@3com.com
Please include the following information with your comments:
Document title
Document part number (found on the front page)
Page number
Your name and organization (optional)
Your Comments 13
Example:
VCX Installation Guide
Part Number 900-0376-01 Rev AA
Page 25
Please address all questions regarding the 3Com software and hardware
to your authorized 3Com representative.
14 ABOUT THIS GUIDE
1
PRE-INSTALLATION GUIDELINES
The 3Com® VCX IP Telephony Solution delivers reliable, highly-scalable,
comprehensive standards-based IP telephony for large enterprises. This
chapter provides an overview of and pre-installation guidelines for the
VCX
V7000 Networked Telephony Systems.
Configuration Overview
Software Configurations
Hardware Configurations
Too l s
License Keys
Gathering Site Information
Worksheets
Host Names
16 CHAPTER 1: PRE-INSTALLATION GUIDELINES
Configuration
Overview
The VCX IP Telephony Solution (referred to in this guide as the VCX
system) merges telephony with networking by delivering business
telephone service over a data network.
VCX servers run the VCX operating system and host software
components such as the Call Processor, VCX applications (such as IP
Messaging), and configuration databases. SIP-enabled endpoints include
VCX telephones and gateways which provide user access to the Public
Switched Telephone Network (PSTN)
VCX system components can be installed in different configurations
according to the features required and the number of subscribers that
must be supported. The system configuration determines the tasks you
must perform to enable communication between components.
Software Configurations
describes the VCX software components.
Hardware Configurations
, describes the two basic VCX configurations,
single-site and multi-site systems.
Software Configurations 17
Software
Configurations
This section describes the individual software components in a VCX
system.
A VCX system includes the following software services:
Call Processor — Performs call processing functions and generates
Call Detail Records (CDRs).
Authentication and Directory Service — Performs the following
tasks:
Authentication:
Authentication (for example, validating a username and password)
Authorization (for example, verifying a user is allowed to make an
international call)
User-specific routing or translation (for example, processes a
personal speed dial number)
Directory (routing and translation functions):
The routing function identifies, selects, and prioritizes all the
possible routes for a given call.
The translation function manipulates the access number as a call
propagates through the system.
Accounting Service — Sends, exports, and manages CDRs.
SIP Phone Downloader — Loads an application image on to a 3Com
phone, which enables SIP support on the phone.
Common Agent — Connects VCX software components such as the
Call Processor, Authentication and Directory Service, and so on, to the
Enterprise Management Suite (EMS) or other SNMP-based network
management tools.
Provisioning Service — Provides a web-based user interface for
managing authentication and directory data.
Call Records Service — Stores CDRs received from the Accounting
Service. Sometimes referred to as the Billing Server.
IP Messaging Service — Provides integrated voice messaging, fax,
and e-mail capabilities, and advanced messaging features such as Find
Me Follow Me call routing and text-to-speech e-mail reading.
18 CHAPTER 1: PRE-INSTALLATION GUIDELINES
These components can be grouped in different ways to create the
software configurations detailed in Table 3
:
During installation, specific software services may or may not be enabled
in a given software configuration. An example is the Call Records Service
which is designed to run on a single hardware platform. In the three
single office configurations, the Call Records Service is enabled on the
Primary IP Telephony and Messaging or Primary IP Telephony server only.
Hardware
Configurations
VCX V7000 systems can support single offices and multiple offices.
Configurations can include regional and branch offices. To determine the
number and type of servers you need, contact your Voice Authorized
3Com Representative.
This section briefly describes the basic hardware configurations that
support VCX systems. Because VCX system software can be installed in a
wide variety of hardware configurations, you must understand how your
VCX system has been installed before you configure its components.
Table 3 Software Configurations
Standard Software Configurations
Software
Service
IP Telephony
and Messaging
Server
Call
Processing
Server
IP
Telephony
Server
IP
Messaging
Server
Authentication
and Directory
Server
Call
Records
Server
Global
VM
Server
Call Processor Yes Yes Yes
SIP Downloader Yes Yes Yes
Authentication
and Directory
Services
Yes Yes Yes
Accounting
Services
Yes Yes Yes
Provisioning
Services
Yes Yes Yes
Common
Agent
Yes Yes Yes Yes Yes Yes Yes
IP Messaging
Services
Yes Yes Yes
Call Records
Services
Yes Yes Yes
Hardware Configurations 19
There are two basic configuration options, single-site and multi-site
systems. The hardware servers in each option type run the VCX operating
system. The V7000-series systems (with IBM X306m or IBM X346
servers),
the 3Com V6000 (Analog) Integrated Branch Communications
Platform, and the 3Com V6100 (Digital) Integrated Branch
Communications Platform
are the current standard hardware platforms.
The next two sections describe typical examples of single-site and
multi-site configurations.
Single-Site
Configurations
This section describes two possible single-site configurations.
One Pair of Servers
This configuration supports 1,500 users and includes one pair of IBM
X346 servers. The primary server and the secondary server both run
the IP Telephony and IP Messaging configuration.
The Call Records Service is enabled on the primary server only.
For smaller sites, this configuration could also be set up on two IBM
X306m (supports 500 users).
Two Pair of Servers
This configuration provides support for 5,000 users:
Two IBM X306m servers run the IP Telephony software
configuration. The Call Records Service is enabled on the primary
server only.
Two IBM X346 servers run the IP Messaging configuration.
Multi-Site
Configurations
Multi-site configurations can be configured in two ways:
Multiple regional offices, all of which are self-contained but
interconnected. Each office runs either a pair or two pairs of servers as
described in the previous section. These offices may also support
branches, as described below, though typically they do not support as
many users.
Multiple regional offices, each of which supports several branch
offices. Each branch office supports between 200 and 500 users.
One of the regional offices contains:
Two IBM X346 servers running the Call Processing Server
configuration
20 CHAPTER 1: PRE-INSTALLATION GUIDELINES
One or two IBM X346 servers running the IP Messaging services
configuration. The number of servers depends on whether the
branch offices are configured with IP Messaging services or obtain
that service from the regional office.
One IBM X346 server running the Authentication and Directory
Server configuration
One IBM X346 server running the Call Records Server configuration
The other regional office:
Has the same configuration as above except that it does not
contain a Call Records Server
Uses the Call Records Server running on the configuration above
Each branch office can operate with an IBM X306m server, a 3Com
V6000 (Analog) Integrated Branch server, or a V6100 (Digital)
Integrated Branch server.
The IBM X306m server can run either the IP Telephony and IP
Messaging configuration, or the IP Telephony configuration.
The IP Telephony and IP Messaging configuration enables each
branch office to have its own IP Messaging service (referred to as
local messaging).
The IP Telephony configuration requires that each branch office
obtain IP Messaging services from the regional office (referred to as
global messaging).
The 3Com V6000 (Analog) or V6100 (Digital) Integrated Branch
server runs the IP Telephony and IP Messaging configuration which
enables local IP Messaging service.
VCX software version 7.1 (and higher) supports Global Voicemail
Integration. Global Voicemail Integration links regional and branch office
IP Messaging servers through a universal mailbox directory on a special IP
Messaging server called the Global Voicemail Central Server (GVCS).
When enabled, Global Voicemail Integration allows a user to send, reply
to, and forward voicemail messages to any other mailbox in the system.
The GVCS does not carry IP Messaging traffic; it acts as a coordinator that
monitors mailbox activity (mailbox creation, modification, and deletion)
on each IP Messaging server in the system. For example, when a voice
mailbox is created on a branch office, the GVCS updates its global
directory and notifies all the other offices to update their local directories.
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