Lenovo ThinkCentre M72z Hardware Maintenance Manual

ThinkCentreEdge

HardwareMaintenanceManual

MachineTypes:3396,3397,3398,3399,3414,3415,3416,3417,

3418,3419,3423,and3426

ThinkCentreEdge

HardwareMaintenanceManual

MachineTypes:3396,3397,3398,3399,3414,3415,3416,3417,

3418,3419,3423,and3426

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandChapter2

“Safetyinformation”onpage3andAppendixA“Notices”onpage115.

FirstEdition(June2012)

©CopyrightLenovo2012.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServices

Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.

GS-35F-05925.

Contents

Chapter1.Aboutthismanual......1

ImportantSafetyInformation..........1

Chapter2.Safetyinformation......3

Generalsafety................3

Electricalsafety...............3

Safetyinspectionguide............5

Handlingelectrostaticdischarge-sensitive

devices..................5

Groundingrequirements............6

Safetynotices(multi-lingualtranslations).....6

Chapter3.Generalinformation....29

Specications...............29

LenovoThinkVantageTools.........29

LenovoSolutionCenter...........30

LenovoWelcome..............30

SimpleTap................30

LenovoCloudStorage............31

Additionalinformationresources.......31

Chapter4.GeneralCheckout.....33

Problemdeterminationtips..........33

Chapter5.Troubleshootingand

diagnostics..............35

Basictroubleshooting............35

Troubleshootingprocedure..........36

Troubleshooting..............37

Audioproblems............37

CDproblems.............38

DVDproblems.............39

Intermittentproblems..........41

Keyboard,mouse,orpointingdevice

problems...............41

Monitorproblems............43

Networkingproblems..........44

Optionproblems............47

Performanceandlockupproblems.....48

Printerproblems............49

Serialportproblems...........49

Softwareproblems...........50

USBproblems.............51

Diagnostics................51

LenovoSolutionCenter.........51

Chapter6.UsingtheSetupUtility

program................53

StartingtheSetupUtilityprogram.......53

Viewingandchangingsettings........53

Usingpasswords..............53

Passwordconsiderations.........53

Power-OnPassword..........54

AdministratorPassword.........54

Setting,changing,anddeletingapassword.54

Enablingordisablingadevice........54

Selectingastartupdevice..........55

Selectingatemporarystartupdevice....55

Selectingorchangingthestartupdevice

sequence...............55

ExitingtheSetupUtilityprogram.......55

Chapter7.Symptom-to-FRUIndex..57

Harddiskdrivebooterror..........57

PowerSupplyProblems...........57

Beepsymptoms..............57

POSTerrorcodes.............58

Miscellaneouserrorconditions........59

Undeterminedproblems...........61

Chapter8.Locations.........63

Locatingconnectors,controls,andindicatorson

thefrontofyourcomputer..........63

Locatingconnectorsontherearofyour

computer.................64

LocatingmajorFRUsandCRUs........65

LookingupFRUinformation.........67

Locatingpartsonthesystemboard......68

Chapter9.ReplacingFRUs......69

Removingandreinstallingthesystemstandhinge

cover..................69

Removingandreinstallingthesystemstand...71

Removingandreinstallingthefootstands....73

Removingthecomputercover........76

Replacingtheharddiskdrive.........76

Replacingtheopticaldrive..........78

RemovingtheVESAmountbracket......80

ReplacingtherearI/Oassembly........81

Removingandreinstallingthesystemboard

shield..................83

Removingandreinstallingthesystemfan....84

Replacingthepowersupply.........85

Replacingthemicroprocessorfan.......87

Replacingtheheatsinkassembly.......88

Replacingthemicroprocessor........89

©CopyrightLenovo2012

iii

Replacingthecardreader..........92

Openingthesystemboardshieldwindow....93

Replacingthebattery............94

Replacingtheconverter...........95

Installingorreplacingamemorymodule....96

Replacingtheinternalspeakers........98

Replacingtheintegratedcamera.......99

Replacingthesystemboard.........100

ReplacingtheLCDpanel...........102

ReplacingtheWI-FIcard...........106

Completingthepartsreplacement.......108

Chapter10.AdditionalService

Information.............111

Securityfeatures..............111

HardwarecontrolledPasswords......111

Operatingsystempassword.......111

Vitalproductdata............111

BIOSlevels................111

Flashupdateprocedures..........111

Updating(ashing)theBIOSfromadisc....111

Updating(ashing)theBIOSfromyouroperating

system..................112

RecoveringfromaPOST/BIOSupdatefailure..112

Powermanagement............113

Automaticcongurationandpowerinterface

(ACPI)BIOS..............113

AutomaticPower-Onfeatures.......113

AppendixA.Notices.........115

Televisionoutputnotice...........116

EuropeanconformanceCEmark.......116

Trademarks................116

Index.................117

ivThinkCentreEdgeHardwareMaintenanceManual

Chapter1.Aboutthismanual

ThismanualprovidesserviceandreferenceinformationforThinkCentre

®

Edgecomputerslistedonthefront

cover.ThismanualisintendedonlyfortrainedservicepersonnelwhoarefamiliarwithLenovo

®

computer

products.

BeforeservicingaLenovocomputerproduct,besuretoread“ImportantSafetyInformation”onpage1

.

Chapter7“Symptom-to-FRUIndex”onpage57

andChapter10“AdditionalServiceInformation”onpage

111arenotspecictoanymachinetypeandareapplicabletoallThinkCentreEdgecomputers.

FormajorFieldReplaceableUnits(FRU)locationsandCustomerReplaceableUnit(CRU)identication,

seeChapter8“Locations”onpage63

.

ForFRUreplacementinstructions,seeChapter9“ReplacingFRUs”onpage69

.

ForFRUpartnumbers,goto:

http:/www.lenovo.com/serviceparts-lookup

ImportantSafetyInformation

Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.

VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter

lesinstructions.

LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor

SieirgendwelcheVorgängedurchführen

LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna

qualsiasidelleistruzioni

Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer

umadasinstruções

Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir

lasinstrucciones.

©CopyrightLenovo2012

1

2ThinkCentreEdgeHardwareMaintenanceManual

Chapter2.Safetyinformation

Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Ensureyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe

musclesinyourback.

Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare

tooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelare

notinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing

themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves

arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately

8centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.

Remember:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,using

solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice

thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

Electricalsafety

CAUTION:

Electricalcurrentfrompower,telephone,andcommunicationcablescanbehazardous.Toavoid

personalinjuryorequipmentdamage,disconnecttheattachedpowercords,telecommunication

systems,networks,andmodemsbeforeyouopenthecomputercovers,unlessinstructedotherwise

intheinstallationandcongurationprocedures.

Observethefollowingruleswhenworkingonelectricalequipment.

©CopyrightLenovo2012

3

Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft

materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near

theirequipment,rubberoormatsthatcontainsmallconductiveberstodecreaseelectrostaticdischarges.

Donotusethistypeofmattoprotectyourselffromelectricalshock.

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical

accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:

–Performingamechanicalinspection

–Workingnearpowersupplies

–RemovingorinstallingFieldReplaceableUnits(FRUs)

•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer

topower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:

–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,

youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metaloorstripsandmachineframes.

Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein

thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,

nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis

conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating

placesinamachine:

–Powersupplyunits

–Pumps

–Blowersandfans

–Motorgenerators

andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)

•Ifanelectricalaccidentoccurs:

–Usecaution;donotbecomeavictimyourself.

–Switchoffpower.

–Sendanotherpersontogetmedicalaid.

4ThinkCentreEdgeHardwareMaintenanceManual

Safetyinspectionguide

Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese

products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers

andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould

beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis

inspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand

whetheryoucancontinuewithoutrstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal

electricalshock).

•Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and

thepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Power-offthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:

a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.

b.Thepowercordshouldbetheappropriatetypeasspeciedinthepartslistings.

c.Insulationmustnotbefrayedorworn.

4.Removethecover.

5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.

6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror

otherliquids,orsignsofreorsmokedamage.

7.Checkforworn,frayed,orpinchedcables.

8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingelectrostaticdischarge-sensitivedevices

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto

electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.

ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe

personhandlingthepartareallatthesamecharge.

Notes:

1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeoplewhilehandlingthepart.

Chapter2.Safetyinformation5

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen

youarewearingawriststrap.

•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially

usefulwhenhandlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic

servicerequirement.

Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.

–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor

battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundground-prongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper

groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.

Safetynotices(multi-lingualtranslations)

Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•Brazilian/Portuguese

•Chinese(simplied)

•Chinese(traditional)

•French

•German

•Hebrew

•Italian

•Korean

•Spanish

DANGER

Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconguration

ofthisproductduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

6ThinkCentreEdgeHardwareMaintenanceManual

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodems

beforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationandconguration

procedures.

•Connectanddisconnectcablesasdescribedinthefollowingtableswheninstalling,moving,or

openingcoversonthisproductorattacheddevices.

ToConnectToDisconnect

1.TurneverythingOFF.

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndeviceON.

1.TurneverythingOFF.

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

CAUTION:

Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebattery

recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace

itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand

canexplodeifnotproperlyused,handled,ordisposedof.Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

CAUTION:

Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,beropticdevices,ortransmitters)are

installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto

hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein

mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical

instruments,andavoiddirectexposuretothebeam.

Chapter2.Safetyinformation7

≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)

CAUTION:

Usesafepracticeswhenlifting.

CAUTION:

Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff

theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower

cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected

fromthepowersource.

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2

8ThinkCentreEdgeHardwareMaintenanceManual

Chapter2.Safetyinformation9

≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)

1

2

PERIGO

10ThinkCentreEdgeHardwareMaintenanceManual

Acorrenteelétricaprovenientedecabosdealimentação,detelefoneedecomunicaçõeséperigosa.

Paraevitarriscodechoqueelétrico:

•Nãoconectenemdesconectenenhumcaboouexecuteinstalação,manutençãooureconguração

desteprodutoduranteumatempestadecomraios.

•Conectetodososcabosdealimentaçãoatomadaselétricascorretamenteinstaladaseaterradas.

•Todoequipamentoqueforconectadoaesteprodutodeveserconectadoatomadascorretamente

instaladas.

•Quandopossível,utilizeapenasumadasmãosparaconectaroudesconectarcabosdesinal.

•Nuncaliguenenhumequipamentoquandohouverevidênciadefogo,águaoudanosestruturais.

•Antesdeabrirtampasdedispositivos,desconectecabosdealimentação,sistemasdetelecomunicação,

redesemodemsconectados,amenosqueespecicadodemaneiradiferentenosprocedimentosde

instalaçãoeconguração.

•Conecteedesconecteoscabosconformedescritonatabelaapresentadaaseguiraoinstalar,moverou

abrirtampasdesteprodutooudedispositivosconectados.

ParaConectar:ParaDesconectar:

1.DESLIGUETudo.

2.Primeiramente,conectetodososcabosaos

dispositivos.

3.Conecteoscabosdesinalaosconectores.

4.Conecteoscabosdealimentaçãoàstomadas.

5.LIGUEosdispositivos.

1.DESLIGUETudo.

2.Primeiramente,removaoscabosdealimentaçãodas

tomadas.

3.Removaoscabosdesinaldosconectores.

4.Removatodososcabosdosdispositivos.

CUIDADO:

Aosubstituirabateriadelítio,utilizeapenasumabateriacomNúmerodePeça45C1566ouumtipo

debateriaequivalenterecomendadopeloSeoseusistemapossuiummódulocomumabateriade

lítio,substitua-oapenasporummódulodomesmotipoedomesmofabricante.Abateriacontémlítio

epodeexplodirsenãoforutilizada,manuseadaoudescartadademaneiracorreta.

Não:

•Jogueoucoloquenaágua

•Aqueçaamaisde100°C(212°F)

•Consertenemdesmonte

Descarteabateriaconformerequeridopelasleisouregulamentoslocais.

PRECAUCIÓN:

Quandoprodutosalaser(comounidadesdeCD-ROMs,unidadesdeDVD-ROM,dispositivosdebraótica

outransmissores)estivereminstalados,observeoseguinte:

Chapter2.Safetyinformation11

•Nãoremovaastampas.Aremoçãodastampasdeumprodutoalaserpoderesultaremexposição

prejudicialàradiaçãodelaser.Nãoexistempeçasquepodemserconsertadasnointeriordodispositivo.

•Autilizaçãodecontrolesouajustesouaexecuçãodeprocedimentosdiferentesdosespecicadosaqui

poderesultaremexposiçãoprejudicialàradiação.

PERIGO

AlgunsprodutosalasercontêmdiododelaserintegradodaClasse3AoudaClasse3B.Observeoseguinte:

Radiaçãoalaserquandoaberto.Nãoolhediretamenteparaofeixeaolhonuoucominstrumentosópticose

eviteexposiçãodiretaaofeixe.

≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)

CUIDADO:

Utilizeprocedimentosdesegurançaparalevantarequipamentos.

CUIDADO:

Obotãodecontroledealimentaçãododispositivoeobotãoparaligar/desligardafontedealimentação

nãodesligamacorrenteelétricafornecidaaodispositivo.Odispositivotambémpodetermaisdeumcabo

dealimentação.Pararemovertodaacorrenteelétricadodispositivo,assegurequetodososcabosde

alimentaçãoestejamdesconectadosdafontedealimentação.

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12ThinkCentreEdgeHardwareMaintenanceManual

Chapter2.Safetyinformation13

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14ThinkCentreEdgeHardwareMaintenanceManual

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