29 EN
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem yourself.
If the problem cannot be solved with the steps that are listed, contact the customer service
department.
Do not attempt to repair an electrical device yourself!
Problem Possible cause Fix
The device cannot be
switched on.
The mains plug is not inserted
correctly in the plug socket.
Correct the fi t of the mains plug.
The plug socket is defective. Try another plug socket.
There is no mains voltage.
Check the fuse of the mains
connection.
The fuse in the fuse box
is triggered.
Too many devices connected to
the same circuit.
Reduce the number of devices in
the circuit.
Water runs out of the
device.
There is too much water in the
water tank (9).
Do not overfi ll the water tank!
The coffee runs very
slowly out of the coffee
outlet (4).
The coffee outlet is blocked. Clean the coffee outlet.
The anti-drip valve is blocked. Remove the blockage.
The device is furred up.
Descale the device (see the
“Cleaning and Care” chapter –
“Descaling”).
The coffee is too weak.
There is too much water in the
water tank.
Only pour the quantity of water
required for the number of
cups you want into the water
tank (see the “Handling and
Operation” chapter – “Filling the
Water Tank”).
There is not enough coffee
powder in the permanent
fi lter(2).
Pour the quantity of coffee
required for the number of cups
you want into the permanent fi lter
(see the “Preparation” chapter).
The coffee does not
taste very good.
The device needs to be cleaned.
Clean the device (see the
"Cleaning and Care" chapter).
The coffee has been too fi nely or
too coarsely ground (in a coffee
mill).
Adjust the grinding fi neness of
the coffee or use another coffee
powder.
The coffee/water mixture is not
ideal.
Adjust the mixture to your own
individual taste.
The water quality is not good.
Check the water quality and fi lter
the water if necessary.