Raritan Computer MCIP18 User manual

MasterConsole IP

MCIP18, MCIP116

User Guide

MCIP-0D-E

November 2007

255-18-0020

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Copyright and Trademark Information

No part of this document may be photocopied, reproduced, or translated into another language

without express prior written consent of Raritan Computer, Inc.

trademarks of their respective companies. MasterConsole, and its respective logos are registered

trademarks of Raritan Computer, Inc. PS/2, RS/6000, and PC/AT are registered trademarks of the

International Business Machines Corporation. Mac is a registered trademark of Apple Computer,

Inc. Sun is a registered trademark of Sun Microsystems. Alpha is a registered trademark of

Digital Equipment Corporation. HP9000 is a registered trademark of Hewlett Packard. SGI is a

registered trademark of Silicon Graphics, Inc. All other marks are the property of their respective

owners.

FCC Information

This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a commercial installation. This equipment generates, uses, and can

radiate radio frequency energy and if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. Operation of this equipment in a

residential environment may cause harmful interference.

Japanese Approvals

Raritan is not responsible for damage to this product resulting from accident, disaster, misuse,

abuse, non-Raritan modification of the product, or other events outside of Raritan’s reasonable

control or not arising under normal operating conditions.

LISTED

C

US

L

U

1F61

I.T.E.

For assistance in the North or South America, please contact the Raritan Technical Support Team

by telephone (732) 764-8886, by fax (732) 764-8887, or by e-mail [email protected]

Ask for Technical Support – Monday through Friday, 8:00am to 8:00pm, Eastern.

For assistance around the world, please see the last page of this guide for

regional Raritan office contact information.

Safety Guidelines

To avoid potentially fatal shock hazard and possible damage to Raritan equipment:

• Do not use a 2-wire power cord in any product configuration.

• Test AC outlets at your computer and monitor for proper polarity and grounding.

• Use only with grounded outlets at both the computer and monitor. When using a backup UPS,

power the computer, monitor and appliance off the supply.

Rack Mount Safety Guidelines

In Raritan products which require Rack Mounting, please follow these precautions:

• Operation temperature in a closed rack environment may be greater than room temperature.

Do not exceed the rated maximum ambient temperature of the appliances (see Appendix A:

Specifications).

• Ensure sufficient airflow through the rack environment.

• Mount equipment in the rack carefully to avoid uneven mechanical loading.

• Connect equipment to the supply circuit carefully to avoid overloading circuits.

• Ground all equipment properly, especially supply connections, such as power strips (other

than direct connections), to the branch circuit.

CONTENTS i

Contents

Chapter 1: Introduction .................................................................. 1

MasterConsole IP Overview........................................................................................1

Product Photo .............................................................................................................1

Product Features.........................................................................................................1

Chapter 2: Installation.................................................................... 3

Getting Started............................................................................................................3

Quick-Start Operation .................................................................................................3

Configuration...............................................................................................................3

Installation...................................................................................................................4

Chapter 3: Operation...................................................................... 5

Assigning Names and Scan Rates..............................................................................6

Using MasterConsole IP Security Feature..................................................................7

Passwords...........................................................................................................................7

Turning Security ON / OFF and Changing Passwords .......................................................7

Using the On-Screen User Interface (OSUI)...............................................................8

Selecting a Computer..........................................................................................................8

Activating AutoScan ............................................................................................................9

Assigning Names and Scan Rates............................................................................10

MasterConsole IP Operation.....................................................................................11

Selecting a Computer........................................................................................................11

Chapter 4: Remote Management and Operation.......................... 13

Initial Configuration ...................................................................................................13

Initial Configuration via DHCP Server...............................................................................13

Initial Configuration via Serial Interface.............................................................................13

Logging In

.................................................................................................................14

Navigation..........................................................................................................................15

The Remote Console.........................................................................................................16

Remote Management Settings..................................................................................22

Remote Control .................................................................................................................22

User Management.............................................................................................................24

KVM Settings.....................................................................................................................29

Device Settings..................................................................................................................34

Maintenance......................................................................................................................46

Appendix A: Specifications .......................................................... 51

Main Unit...................................................................................................................51

Model.................................................................................................................................51

Appendix B: System Default Settings.......................................... 53

Appendix C: On-Screen User Interface Function Keys................ 55

Appendix D: MCIP Configurations ................................................ 57

Programming MCIP at Power Up..............................................................................57

Appendix E: Glossary and Acronyms ........................................... 59

Glossary....................................................................................................................59

Acronyms ..................................................................................................................61

Appendix F: Troubleshooting ....................................................... 63

Initial IP Configuration .......................................................................................................65

Web interface ....................................................................................................................65

The Remote Console.........................................................................................................66

ii CONTENTS

Appendix G: MCIP Video Modes................................................... 67

Appendix H: FAQs......................................................................... 69

FIGURES iii

Figures

Figure 1 MCIP 116 Unit ...............................................................................................................................1

Figure 2 One-Tier Configuration ..................................................................................................................3

Figure 3 MCIP Rear Panel...........................................................................................................................4

Figure 4 MCIP Front Panel Channel Lights .................................................................................................4

Figure 5 Configuration Menu........................................................................................................................5

Figure 6 Edit Names and Scan Rate Menu (One-Tier)................................................................................6

Figure 7 Administration Menu......................................................................................................................7

Figure 8 Selection Menu (One-Tier, sorted by Channel ID).........................................................................8

Figure 9 Edit Names and Scan Rate Menu (Base MasterConsole IP).......................................................10

Figure 10 Selection Menu..........................................................................................................................11

Figure 11 MCIP Home Page......................................................................................................................15

Figure 12 Remote Console Screen............................................................................................................16

Figure 13 Remote Console Control Bar.....................................................................................................17

Figure 14 Options Menu ............................................................................................................................18

Figure 15 Video Settings Panel..................................................................................................................19

Figure 16 Soft Keyboard Mapping Menu ...................................................................................................20

Figure 17 Remote Console Confirmation Dialog........................................................................................20

Figure 18 Remote Console Status Bar ......................................................................................................21

Figure 19 KVM Console Screen.................................................................................................................22

Figure 20 Telnet Console Screen ..............................................................................................................23

Figure 21 Change Password Screen .........................................................................................................24

Figure 22 Users & Groups Screen.............................................................................................................24

Figure 23 Group Management Screen.......................................................................................................26

Figure 24 User/Groups Permission Screen................................................................................................27

Figure 25 Port Permissions Screen ...........................................................................................................28

Figure 26 User Console Screen.................................................................................................................29

Figure 27 Keyboard/Mouse Settings Screen..............................................................................................31

Figure 28Video Settings Screen ................................................................................................................32

Figure 29 KVM Port Settings Screen.........................................................................................................33

Figure 30 Network Settings Screen ...........................................................................................................34

Figure 31 Dynamic DNS Settings Screen..................................................................................................35

Figure 32 Security Settings Screen............................................................................................................36

Figure 33 Certificate Settings Screen ........................................................................................................38

Figure 34 SSL Certificate Signing Request Screen ...................................................................................39

Figure 35 Serial Port Settings Screen........................................................................................................40

Figure 36 Date/Time Settings Screen........................................................................................................41

Figure 37 Authentication Settings ..............................................................................................................42

Figure 38 Event Log Screen ......................................................................................................................44

Figure 39 Device Information Screen.........................................................................................................46

Figure 40 Connected Users Screen...........................................................................................................46

Figure 41 Event Log Screen ......................................................................................................................47

Figure 42 Update Firmware Screen...........................................................................................................47

Figure 43 Unit Reset Screen......................................................................................................................49

Figure 44 Unit Reset Confirmation Screen ................................................................................................49

iv

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CHAPTER 1: INTRODUCTION 1

Chapter 1: Introduction

MasterConsole IP Overview

Raritan's keyboard/video/mouse (KVM) switches are engineered to provide reliable, cost-

effective, central control of multiple computers. This eliminates the cost and clutter of

unnecessary equipment, reclaims space, and improves productivity for a host of applications.

MasterConsole IP (MCIP) enables control of 8 to 16 computers from a single keyboard, monitor,

and mouse. The MasterConsole IP user interface provides simple on-screen control and system

management. Raritan's unique emulation technology dedicates a keyboard/mouse emulator for

each computer to ensure that each computer always 'sees' its own keyboard and mouse. This

means smooth, flawless switching and operation, even when computers are running the most

demanding operating systems.

MCIP defines a new class of remote KVM access devices. It combines an 8-port or 16-port KVM

switch with digital remote KVM access via IP networks and comprehensive system management.

Remote access and control software runs on the MCIP embedded processors only but not on

mission-critical servers, so that there is no interference with server operation.

MCIP offers convenient, remote KVM access and control via LAN or Internet. It captures,

digitizes, and compresses video and transmits it with keyboard and mouse signals to and from a

remote computer. MCIP provides a non-intrusive solution for remote access and control.

Product Photo

Figure 1 MCIP 116 Unit

Product Features

• MCIP Models available in 8-port and 16-port models

• KVM (keyboard, video, mouse) remote access over IP

• “Keep-alive” emulation ensures non-stop computer operation in the event of power loss to

the switch

• High-resolution video – 1600 x 1200 (Remote is not recommended)

• Tangle-proof, double-shielded coaxial cable in lengths from 2 to 30 feet

• On-screen user interface for simple control and system management

• Provision to mix any brand PCs, Macs USB, & Sun USB. Note: SUN & MAC can be

supported by connecting APSUSB

• Name assignment availability for quick identification and selection

• Operation from hot-keys with on-screen menus

• AutoScan function to view other computers at variable rates

• AutoSkip function provided to bypass inactive channels

• Password Security to ensure authorized access to computers

2 MASTERCONSOLE IP USER GUIDE

CHAPTER 2: INSTALLATION 3

Chapter 2: Installation

Getting Started

MasterConsole IP is designed for quick, easy installation and operation:

1. Physically configure MCIP.

2. Install MCIP and connect computers.

3. Configure MCIP software.

4. Assign computer names and set channel-specific scan rates for attached computers.

5. Turn ON security and change passwords to restrict access to computers connected to MCIP.

6. Operate using On-Screen User Interface.

7. Install optional Cat5 Reach for remote console or satellite unit.

Quick-Start Operation

After you connect computers to the MCIP unit, explore operation with the default names and

parameters.

You may operate using the On-Screen User Interface (OSUI). To activate the OSUI, press the

Left Ctrl key on your keyboard three times rapidly. The Selection Menu appears. Use the Ç (up

arrow) and È (down arrow) keys to highlight the desired channel (computer) and press the Enter

key OR press the computer's Key number, listed in the left-hand column on your screen. To select

another computer, re-activate the OSUI and reselect.

Configuration

MCIP can be configured only in a single configuration, and only computers can be connected to a

single MasterConsole IP unit. Configure up 8 computers using an MCIP18 model, and up to 16

computers using an MCIP116 model.

Figure 2 One-Tier Configuration

4 MASTERCONSOLE IP USER GUIDE

Installation

1. Power OFF all computers to be connected to MCIP.

2. Plug a keyboard, monitor, and mouse into the keyboard, monitor, and mouse ports on the rear

panel of the MCIP.

Figure 3 MCIP Rear Panel

3. Power ON MCIP.

4. Using an MCIP cable (CMCIP20, 40, or 90), plug the 15-pin connector into one of the

numbered channels on the MCIP rear panel.

5. Plug the cable's other connectors into the computer's keyboard, monitor, and mouse ports.

6. Power ON the connected computer.

7. Select the connected computer using the On-Screen User Interface (please see Chapter 3:

Operations for instructions). Verify that the monitor attached to MCIP displays the video for

the connected computer. Use the keyboard and mouse attached to MCIP to verify that they

operate the connected computer.

Figure 4 MCIP Front Panel Channel Lights

8. Repeat steps 4 through 7 to connect the remaining computers.

CHAPTER 3: OPERATION 5

Chapter 3: Operation

Use the Configuration Menu is to specify your MCIP configuration and to set or change operation

parameters.

1. Activate the On-Screen User Interface (OSUI) by pressing the Hot Key (default: Left CTRL

key on keyboard) three times rapidly. When the OSUI appears, press F4 to access the

Configuration Menu.

Note: Currently, Hotkey function is not enabled for further change.

Figure 5 Configuration Menu

a. The Connected field displays the Channel ID and Name of the currently selected

computer.

b. The Model field displays the model number of this MasterConsole unit.

2. Use the Tab (forward)/Shift + Tab (backward) keys to highlight the desired field and make

your changes as follows:

a. To change Name (default is the unit’s model number): Move to Name and type a name

up to seven characters. This field is used for identification purposes only.

b. To turn AutoScan ON/OFF (default is OFF): Move to Scan and press the Ç / È keys to

toggle. If you exit the OSUI with AutoScan ON, MCIP will scan according to the

currently set mode (Individual/Global) and scan rate.

 To change the Global Scan Rate (default is 3 seconds): Move to Set and type a

number from 01 to 99, or press the Ç / È keys to specify the Scan Rate (in seconds)

for Global AutoScan.

 To change AutoScan mode (default setting is Global): Move to Mode and press

the Ç / È keys to toggle between Global and Individual.

c. To turn AutoSkip ON/OFF (default is OFF): Move to Skip and press the Ç / È keys to

toggle. With AutoSkip ON, only active channels can be selected.

d. To change the ID Display time interval (default is 3 seconds): Move to ID Display and

type a number from 01 to 99, or press the Ç / È keys to specify the interval (in seconds)

you want the Channel ID and Name to display when each computer is selected. Type 99

if you want the Channel ID and Name to display continuously.

e. Green mode is disabled.

f. Previous channel key function is disabled.

6 MASTERCONSOLE IP USER GUIDE

Note: Both Green mode and Previous Channel Key functions are disabled, and no further

changes to their default values can be made..

3. To exit the Configuration Menu, press a Function key on your keyboard to access a different

menu, as displayed along the bottom of the menu screen. Press Esc to exit the OSUI and

return to normal computer operation. Any changes made in the Configuration Menu are

automatically saved.

Assigning Names and Scan Rates

Assign meaningful names to easily identify and select connected computers. By default, the

channel name is PC00nn (where nn is the Channel ID Number) and the Channel-Specific Scan

Rate is 3 seconds.

1. Activate the OSUI by pressing the Hot Key (default: Left CTRL) three times rapidly. When

it appears, press F3 to access the Edit Names and Scan Rate menu.

Figure 6 Edit Names and Scan Rate Menu (One-Tier)

2. Use the Tab, Shift+Tab or Ç / È keys to move the cursor to the line you want to edit. Use

Å / Æ to move within a line.

a. To change the Name: Type up to eight characters without spaces.

b. To change the Channel-Specific Scan Rate (default is 3 seconds): Type a number from

00 to 99 (seconds). When the AutoScan Mode in the Configuration Menu is set to

Individual, these Channel-Specific Scan Rates are enabled. If the AutoScan mode is set to

Global, the global value will be used.

3. When you move to a different page or exit this Menu, you are prompted to save your changes.

Press Y to save.

4. To exit the Edit Names and Scan Rate Menu, press a Function key on your keyboard to

access a different menu, as displayed along the bottom of the menu screen, or press Esc to

return to the Selection Menu.

Note: If your MCIP unit is a 16-channel model, MCIP116, use the Page Up / Page Down keys on

your keyboard to view the next or previous screen of eight channels.

CHAPTER 3: OPERATION 7

Using MasterConsole IP Security Feature

Restrict access to MCIP by turning security ON or OFF in the Administration Menu. Up to six

passwords can be defined in the Administration Menu – one Administration Password and five

User Passwords.

If security is ON and the system is idle (no keyboard or mouse activity for a time interval set by

the user [default: 15 minutes]), the next user to access MCIP must enter a user password to

establish access.

By default, MasterConsole IP operates with security OFF.

Passwords

Only the Administrator's password provides access to the Administration Menu, accessed to turn

security ON or OFF and to change passwords. Raritan recommends that administrators record and

store passwords where they will be handy to you and other authorized users.

MasterConsole IP is delivered with system default passwords. They are:

USER PASSWORD

Administrator raritan

User 1 111

User 2 222

User 3 333

User 4 444

User 5 555

Turning Security ON / OFF and Changing Passwords

1. Activate the OSUI by pressing the Hot Key three times rapidly. When it appears, press F5 to

access the Administration Password prompt.

2. Type the Administration Password and press Enter. The Administration Menu appears.

Figure 7 Administration Menu

3. Press Tab or Shift+Tab to move the cursor forward or back to the desired field and make

your changes as follows:

8 MASTERCONSOLE IP USER GUIDE

a. To turn Security ON/OFF (default is OFF): Press the Ç / È keys to toggle.

b. To change Security activation delay time (default is 15 minutes). Move to the Time Out

field, then type a number from 01 to 99, or use the Ç / È keys to specify a time interval.

If the system will remains inactive (no keyboard or mouse operation) for this time

interval, the next user is required to enter a password to access the MasterConsole IP.

c. To change the Administration Password: Move to Change Passwords, where Admin will

be highlighted. Press the Enter key and type a new password (up to eight alphanumeric

characters, no spaces). Press Enter. Confirm the password by retyping it. Press Enter.

d. To change a User Password, press the Tab key to highlight the desired User# field. Press

Enter. Type a new password (up to eight alphanumeric characters, no spaces). Press

Enter. Confirm the password by typing it again. Press Enter. Repeat this process for the

remaining four Users, pressing the Tab key to move from one User field to the next. You

can specify up to five User Passwords.

e. To change the type of keyboard, press the Tab key to highlight Language Mode field.

Press Ç / È to select English, German, or French.

4. To exit the Administration Menu, press a Function key on your keyboard to access a different

menu, as displayed along the bottom of the menu screen. Press Esc to exit the OSUI and

return to normal computer operation.

Using the On-Screen User Interface (OSUI)

Selecting a Computer

1. Activate the OSUI by pressing the Hot Key three times rapidly. To switch the channel you

are viewing, press [Left CTRL] two times, then press N, where N is the channel number you

want to see. The Selection Menu appears.

Figure 8 Selection Menu (One-Tier, sorted by Channel ID)

2. Channels are listed either numerically by Channel ID or alphabetically by Name (default:

sort numerically by Channel ID). Press F12 to toggle between numerical and alphabetical

sorting.

3. The Selection Menu displays a maximum of eight channels at a time.

a. The Status column shows each channel's activity and Channel-Specific Scan Rate. A "+"

in the first column indicates a device is connected and powered ON, while a blank

indicates the device is powered OFF or there is no device connected. "Snn" indicates the

Channel-Specific Scan Rate of nn seconds. (default is 3 seconds).

CHAPTER 3: OPERATION 9

b. As the computer status changes (active/inactive), the MCIP updates the Status column

periodically. To enable a user to see the new status immediately, activate the OSUI and

press F8-Upgrade Computer Status. The MCIP will scan the channels and update the

computer status and then return to the previous menu.

c. For any inactive channel, the ID bar will display only the channel ID and not the name

field, when sorted by channel and will not display anything when sorted by name-F12

toggle.

d. The non-displayed names are still available in the MCIP internal database and can be

edited with the F3 function.

4. To select a computer:

 Use the Page Up / Page Down or Ç / È keys to highlight the desired computer

and press Enter

OR

 When the Selection Menu is sorted by Channel ID, press the desired computer's

Key number (shown in the left-hand column);

OR

 When the Selection Menu is sorted by name (arranged alphabetically), use the

Page Up / Page Down or Ç / È keys, or type the first character(s) of the desired

Name to quickly jump to the Name that most closely matches what you type. To back

up a character, press the Backspace key. Highlight the desired computer, and press

Enter.

a. When you select a computer, you automatically return to normal computer operation at

the selected computer.

b. The Channel ID and Name will be displayed on the monitor for the time interval

specified in the Configuration Menu.

c. Press Home at any time to return to the first page of the Configuration Menu (for 16-

channel.

Activating AutoScan

1. Activate the OSUI by pressing the Hot Key three times rapidly. Press the F6 Key.

2. On the front panel of the MCIP unit, a green light next to the Scan button will illuminate.

3. The unit will scan according to parameters set in the Configuration Menu.

10 MASTERCONSOLE IP USER GUIDE

Assigning Names and Scan Rates

When you specify non-computer devices (MasterConsole units) connected to base MCIP

channels, these devices are assigned default names in the base MCIP Selection Menu.

Because computers can be connected to each channel of an MCIP unit, a page is automatically

created for the MCIP in the Selection Menu, listing Channel IDs with default names for each

channel. These names may be changed using the Edit Names and Scan Rate Menu.

To change Names and/or Channel-Specific Scan Rates:

1. Activate the OSUI by pressing the Hot Key three times rapidly. When it appears, press F3 to

access the Edit Names and Scan Rate Menu.

Figure 9 Edit Names and Scan Rate Menu (Base MasterConsole IP)

2. Use the Tab, Shift-Tab or Ç / È keys to move the cursor to the line you want to edit. Use Å

/ Æ to move within a line.

a. To change the Name of any computer connected to the base unit, type up to eight

alphanumeric characters (no spaces).

b. To change the Channel-Specific scan Rate for any highlighted channel (default is 3

seconds): Type a number from 00 to 99 (in seconds). When the AutoScan Mode in the

Configuration Menu is set to Individual, these Channel-Specific Scan Rates are enabled.

If the AutoScan mode is set to Global, the global scan rate will be used.

3. When you move to a different page or exit this menu, you are prompted to save your changes.

Press Y to save.

4. To exit the Edit Names and Scan Rate Menu: Press any Menu F (Function) key to go to

another menu, or press Esc to return to the Selection Menu.

CHAPTER 3: OPERATION 11

MasterConsole IP Operation

Selecting a Computer

1. Activate the OSUI by pressing the Hot Key three times rapidly. The Selection Menu appears.

Figure 10 Selection Menu

2. The Selection Menu lists channels sorted either numerically by Channel ID or alphabetically

by Name. Default: by Channel ID. Press F12 to toggle.

a. The Selection Menu displays a maximum of eight channels at a time.

b. The Status column shows each channel's activity and Channel-Specific Scan Rate. A

“+”in the base unit's Selection Menu indicates the device is connected and powered ON,

while a blank indicates the device is powered OFF, or there is no device connected.. Snn

indicates the individual Scan Rate of nn seconds.

c. As the computer status changes (active/inactive), MCIP updates the Status column

periodically. To enable a user to see the new status immediately, activate the OSUI and

press F8-Upgrade Computer Status. MCIP will scan the channels and update the

computer status and then return to the previous menu.

d. For any inactive channel, the ID bar will display only the channel ID and not the name

field, when sorted by channel and will not display anything when sorted by name-F12

toggle.

e. The non-displayed names are still available in the MCIP internal database and can be

edited with the F3 function.

3. To select a computer:

 Use the Page Up / Page Down or Ç / È keys to scroll to the desired computer

and press Enter

OR

 When the Selection Menu is sorted by Channel ID, press the desired computer's

Key number (in the left-hand column)

OR

a. When the Selection Menu is sorted by name, use the Page Up / Page Down or Ç / È

keys, or type the first character(s) of the desired Name to quickly jump to a Name that

most closely matches what you type. To back up a character, press the Backspace key.

Highlight the desired computer, and press Enter.

b. When you select a computer, you automatically return to normal computer operation at

the selected computer.

12 MASTERCONSOLE IP USER GUIDE

c. The Channel ID and Name will display on the monitor for the time interval specified in

the Configuration Menu.

d. Press Home at any time to return to the first channel on the first page of the Selection

Menu. Press End at any time to advance to the last channel on the last page of the

Selection Menu.

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