Before operating or installing the unit, please read this manual thoroughly and
Window Air Conditioner
User Manual
Model
FWAC08M13 FWAC10M13
FWAC13M13 FWAC19M13
retain it for future reference.
CONTENTS
1. SAFETY INSTRUCTION ..................................................................2
2. PARTS DESCRIPTION ...................................................................5
3. OPERATION INSTRUCTION ..........................................................6
4. INSTALLATION INSTRUCTION ......................................................10
5. TROUBLE SHOOTING .....................................................................13
6. SPECIFICATIONS ...........................................................................14
7. WARRANTY ..................................................................................... 15
You can find many helpful information on how to use and maintain the air conditioner
properly. Just a little preventive care on the parts can extend the life of the air conditioner.
Read the trouble shooting tips before call the service centre. Many common problems can
be solved by the chart of trouble shooting tips.
Contact the authorised service technician for repair or maintenance of this unit.
Contact the authorised service technician for installation of this unit.
The air conditioner is not intended for use by children or infirm people without supervision.
Children should be supervised to ensure that they do not play with the air conditioner.
If the power cord is damaged, it must be replaced by the manufacturer, the authorised service
technician or qualified person in order to avoid a hazard.
Make sure the unit power and the circuit breaker are turned off before cleaning and maintenance.
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CAUTION
Read This User Manual
1
Please follow below instructions to prevent injury and property damage.
2
Meanings of symbols in this user manual.
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WARNING
Always do this.
Never do this.
Do not change the power
cord length or share the
outlet with other appliances.
Ensure earthed effectively.
Disconnect the main power
if strange sounds, smell or
smoke comes from the unit.
Close the door while the
air conditioner is running.
Ventilate room before operating air
conditioner if there is a gas leakage from
another appliance.
It may cause electric shock or
fire due to heat generation.
Incorrect earthing may cause
electric shock.
It may cause fire and electric
shock.
It may affect the cooling
effectiveness.
It may cause explosion, fire and burns.
It may cause electric shock.
It may cause failure of machine
or electric shock.
It may cause fire and electric
shock.
It may cause electric shock or fire.
If the power cord is damaged, it
must be replaced by the manufac-
turer or an authorised service
centre or a qualified person in order
to avoid a hazard.
This could damage your health.
Incorrect installation may cause
fire and electric shock.
It may cause electric shock.
It may cause an explosion or fire.
It may cause failure and electric shock.
Do not operate with wet
hands.
Do not allow water to run
into electric parts.
Do not put the power cord
close to any heating
sources.
Do not damage or use an
unspecified power cord.
Do not direct airflow at
room occupants .
Always install circuit
breaker and a dedicated
power circuit.
Do not open the unit
during operation.
Do not put the power cord near
flammable gas or combustibles, such
as gasoline, benzene, thinner, etc.
Do not disassemble or modify the unit.
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SAFETY INSTRUCTION
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CAUTION
When remove the air filter,
do not touch the metal parts
of the unit.
It may cause an injury.
Do not clean the unit when
power on as it may cause
fire , electric shock or injury.
Windows opened may cause
wetting of indoor and soaking
of household furniture.
Switch off the main power
and the circuit breaker before
cleaning and maintenance.
Stop operation and close
the window in storm or
hurricane.
Be careful when unpacking and
installing. Sharp edges could cause injury.
Do not clean the air
conditioner inner with water.
The insulation will be degraded
if water enter the unit . It may
cause an electric shock.
This could injure the pet or
plant.
Do not put a pet or
plant to direct air flow.
Ventilate the room well when
used together with a stove,
etc.
An oxygen shortage may occur.
It may cause deterioration of
quality.
It may cause failure of product
or fire.
Do not use this air conditioner to
preserve precision devices, food,
pets, plants, and art objects.
Turn off the main power
when not using the
unit for a prolonged period.
If water enters the unit, turn the unit off and switch
off the circuit breaker. Isolate supply by taking the
power-plug out and contact a qualified service
technician.
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It may cause failure of
appliance or accident.
Appearance may be
deteriorated due to change
of product color or
scratching of its surface.
Do not put anything
around air-inlets or inside
the air-outlet.
Do not use strong deter-
gent such as thinner but
use a soft cloth.
If bracket is damaged, it may
cause damage due to falling
of unit.
There is danger of fire or
electric shock.
Ensure the installation bracket of
the outdoor appliance is not damaged
due to prolonged exposure.
Do not put anything on the
power cord and ensure that the cord
is not compressed.
Operation without filter may
cause failure.
It contains contaminants and
could make you sick.
Ensure the filter is inserted
securely. Clean the filter
once every two weeks.
Do not drink water drained
from air conditioner.
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Before operation
Usage
Cleaning and maintenance
Operating Temperature
4
1. Contact an installation specialist for installation.
2. Do not use a damaged or non-standard power cord.
3. Do not share the same outlet with other appliances.
1. Exposure to direct airflow for a long period of time could be hazardous to the
health. Do not expose occupants, pets, or plants to direct airflow for a long
period of time.
2. Due to the possibility of oxygen deficiency, ventilate the room when use together
with stoves or other heating devices.
3. Do not use the air conditioner for non-specified purposes (e.g. preserving precision
devices, food, pets, plants, and art objects), otherwise it could harm the property.
1. Do not touch the metal parts of the unit when removing the filter. Injuries may occur
when handling sharp metal edges.
2. Do not use water to clean the air conditioner inner. Water enter the unit can degrade
the insulation and may lead to electric shock.
3. Make sure the unit power and the circuit breaker are turned off before cleaning and
maintenance.
SAFETY INSTRUCTION
If the unit is operated beyond the conditions specified above ,it may cause a failure of the unit.
Cooling operation
Outdoor temp:
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18-43 C
Indoor temp:
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17-32 C
Notes: The indoor relative humidity should be less than 80%. If the unit is used in a condition with a
relative humidity over 80%, there will be condensed water on the appearance of the unit.
5
1. Front panel
2. Air filter
3. Frame
4. Cabinet
5. Air inlet grille (outdoor side)
6. Air outlet grille
7. Control panel
8. Power cord
9. Control panel cover
PARTS DESCRIPTION
NOTE: The front panel and cabinet may be slightly different according to the models, but the
functions are the same. The following illustration is for explanation purpose only, the actual
shape of the machine may be slightly different.
Accessories
Seal
(Used on
drain joint)
1
1
Screw
Drain Joint
1
Drain Tray
2
1. Power cord conductors are distinguished according to color as follows (see Fig.1)
2. Please contact the manufacturer, its service agent or a qualified person when replace the power cord.
3. For the safety and protection, the unit is earthed through the power cord. The wall
outlet (Air-break switch)should be provided with reliable earth wire (see Fig.2).
4. The unit should be provided with an individual circuit and the circuit breaker/fuse
rating should be same as that of the power cord and wall outlet.
POWER
CORD
A
E
N
E-Earth wire, yellow/green
N-Neutral wire, blue
A-Active wire, brown
Fig. 1
Fig. 2
Air-break switch
Note:
6
Control Panel
The control panel will look like the following:
NOTE: The outline of the operation panel is based on typical model, the function is same with the actual
machine while some difference may exist in appearance.
Type 18000Btu/h
Types 7000~12000Btu/h
SELECTOR
SELECTOR
OFF
HIGH
COOL
MED
COOL
LOW
COOL
HIGH
FAN
LOW
FAN
Cool Mode
The desired cool setting is selected by rotating the knob
to the right to the appropriate location.
HIGH COOL has maximum cooling effect and airflow.
MED COOL has the intermediate cooling effect and
airflow.
LOW COOL has minimum cooling effect and airflow.
OFF will completely shut off the unit.
Fan Mode
( HIGH FAN, MED FAN, LOW FAN )
Rotate the knob to select your choice of fan speeds for
air circulation.
Note:
1. When selecting a fan speed, the compressor will not run.
2. When change the cool mode from "LOW COOL" to
"HIGH COOL", rotate the knob as slow as possible.
Do not change the operation mode between "LOW COOL"
and "HIGH COOL" too often.
OPERATION INSTRUCTION
OFF
HIGH
COOL
MED
COOL
LOW
COOL
HIGH
FAN
MED
FAN
LOW
FAN
Types 7000~12000Btu/h
Type 18000Btu/h
THERMOSTAT
AUTO SWING
SELECTOR
OFF
ON
HIGH
COOL
MED
COOL
LOW
COOL
HIGH
FAN
LOW
FAN
PLEASE WAIT THREE MINUTES BEFORE RESTARTING
OFF
PLEASE WAIT THREE MINUTES BEFORE RESTARTING
THERMOSTAT
SELECTOR
COOLER
TEST MODE
AUTO SWING
ON
OFF
OFF
HIGH
COOL
MED
COOL
LOW
COOL
HIGH
FAN
MED
FAN
LOW
FAN
TEST MODE
COOLER
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THERMOSTAT
THERMOSTAT
COOLER
To set the desired room temperature, rotate the
thermostat knob to the desired setting. After
the set temperature is achieved the thermostat
will automatically start and stop the compressor
in order to maintain the desired set temperature.
Rotate the thermostat knob clockwise for
higher cool settings. Higher cool settings will
provide lower room temperature. Rotate the
thermostat knob anticlockwise for lower
cool settings. Lower cool settings will provide
higher room temperature.
Thermostat
The thermostat is used to set the desired room
temperature when the unit is being operated in
the COOL MODE.
NOTE:
1. After rotate the thermostat knob to adjust the cool settings
during operation in cool mode, do not rotate it again in 3 minutes
otherwise the fuse may blow due to an overload of the unit.
AUTO SWING
OFF
ON
AUTO SWING
Horizontal air flow adjustment (automatically)
When the AUTO SWING switch is turned to ON
position, the vertical louvers automatically oscillate
right and left sweeping the cold air alternately to
obtain comfortable cooling. The vertical louvers will
be stopped at any position when the AUTO SWING
switch is turned OFF .
TEST MODE
2. Between 9~12 set points is the lowest temperature operation
mode, 12 set point is TEST MODE.
Caution: TEST MODE is designed for factory testing only,
evaporator freeze up may occur when unit continues operating
at TEST MODE,DO NOT SELECT TEST MODE DURING
NORMAL OPERATION!
OPERATION INSTRUCTION
The air filter behind the inlet grille should be checked and
cleaned at least once every 2 weeks (or as necessary) to
maintain optimal performance of the air conditioner.
Air Filter
Grasp the right of the control panel cover and
pull it upwards to open it .
Close the control panel cover and press the
right of the cover again until it snaps into the
locked position.
To adjust vertical air flow direction of the up or low horizontal
louvers, adjust any one of the up or low horizontal louver blades.
Manual vertical air flow adjustment
Always keep the top or bottom blades in horizontality. This can
prevent water drops condensed on the front panel of the unit.
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Vent Control
The vent control is located above the control panel. The operation method is different
on different models (see the following figures).
For maximum cooling efficiency, CLOSE the vent. This will allow internal air circulation.
OPEN the vent to discharge stale air.
CLOSE VENT OPEN
To open the vent, pull the lever toward
To close it, push it in.
To open the vent, set the lever to the right position
To close it, set the lever in the left position.
CLOSE OPEN
NEVER operate the air conditioner without the
air filter, as dust/dirt particles can cause
equipment failure.
CAUTION
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Control Panel Cover
9
Different requirement for different type of air
conditioner, there are two methods to treat the
condensed water.
See the following procedures to perform back drainage:
1. Fit the seal onto the drain joint (which is provided with
the air conditioner accessory).
Drainage
SEAL
DRAIN
JOINT
RUBBER
PLUG
RUBBER
PLUG
SCREW
DRAIN TRAY
DRAIN
OUTLET
2. Remove the rubber plug from the back of the unit
and insert the rubber plug into the bottom drain hole
of the unit.
3. Attach the drain joint to the back of the cabinet where you remove the plug and rotate 90
to securely assemble them.
4. Connect the drain joint with an extension drain hose .
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1. Remove the rubber plug from the bottom of the cabinet and
attach to the back drain hole.
2. Take out the drain tray and screws (which are provided with
the air conditioner accessory).
3. Install the drain tray at the bottom of the unit and secure with
screws provided.
4. Connect the drain hose to the outlet located at one side of the
drain tray. You can purchase the drain hose or tubing locally to
satisfy your particular needs .
Suggestion: To ensure the condensed water drain off
smoothly, always keep the drain outlet of the the drain tray
downward when install the drain tray.
See the following procedures to perform bottom drainage:
If you choose non-drainage,both the bottom and the back drain hole of the unit should be
inserted with the rubber plug.
Note:
Bottom Drainage
Back Drainage
How to remove the air filter
1. Hold the tabs under the front panel, then uplift it outwards,
and remove the front panel.
2. Pinch the handle under the air filter and make the air filter
arched, remove it from the slot from underside to upside.
3. Clean the filter with warm water. The water
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should be below 40 C to prevent distortion of the filter.
4. Rinse off and gently shake off excess water from the
filter. Allow the filter to dry before re-install it. To prevent
distortion of the filter, do not dry it in direct sunlight.
Air Filter
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1. To avoid vibration and noise, make sure the unit is installed securely and firmly.
2. Install the unit where the sunlight does not shine directly.
If the unit is installed under direct sunlight, build an awning to shade the cabinet.
3. There should be no obstacle, such as a fence or wall, within 50cm from the back of the
cabinet because it will prevent heat radiation of the condenser.
Restriction of outside air will greatly reduce the cooling efficiency of the air conditioner.
4. Install the unit a little obliquely outward not to leak the condensed water into the room
(about 10mm with level).
5. Install the unit with its bottom portion 75~150cm above the floor level.
6. The power cord must be connected to an independent circuit. The yellow/green
wire must be earthed.
Over 50cm
About 10mm
FENCE
AWNING
75-150cm
Over 50cm
About 10mm
FENCE
AWNING
75-150cm
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* The appliance shall be installed in accordance with local wiring regulations.
All side louvers of the cabinet must remain exposed to the outside of the structure.
CAUTION
Select the best location
INSTALLATION INSTRUCTION
11
Installation of the unit into the Cabinet
Installation of the unit into the wall
1. Slide the unit into the cabinet until it is firmly against the
rear of the cabinet. Ensure the foam
sealing strips on the cabinet remain in position.
2. Connect the air conditioner to the power and put
excess cord on the air conditioner base.
3. Engage the chassis fixing brackets into the bottom cabinet
rail and secure to the base with the screw provided.
4. Remove the front panel from the carton and plastic bag
and fit as per the Installation lnstruction.
5. Switch unit on to check for operation of the unit and
vibration in the installation.
6. Fit the drain pan to the cabinet and run a drain tube to a
suitable location if required.
Alternative method of installation if external
support cannot be provided.
FLASH OR SEAL AROUND EXTERNAL
WALL FRAME OR ARCHITRAVE
STURDY TIMBER
FRAME
TIMBER FRAMED
WALL OR PARTITION
SOLID TIMBER SUPPORT
STEADYING BRACKET
(ONE PER SIDE)
DRAIN TRAY
ENSURE LOUVRES
ARE ENTIRELY
OUTSIDE THE WALL
Step 1
Remove the air conditioner from the package, remove fixing
screws and slide the air conditioner out from the cabinet (Refer
to Installation Steps).
Step 2
Drill holes in the wall to ensure the cabinet can be well
supported. Holes from the outside through to the cavity should be
sealed. The cabinet should slope down towards the rear by
about 10mm to allow water drainage during operation.
Step 3
Install and secure the cabinet into the wall. Ensure the foam
seals are not damaged. Flash, seal or fill gaps around the
inside and outside to provide satisfactory appearance and
protection against the weather, insects and rodents.
Installation of the Cabinet
NOTE: UNIT CAN BE SUPPORTED BY A
SOLID FRAME FROM BELOW OR
BY A HANGER FROM A SOLID
OVERHEAD SUPPORT.
Preferred method of installation into a timber
framed wall, partition or window.
FLASH OR SEAL AROUND EXTERNAL
WALL FRAME OR ARCHITRAVE
STURDY TIMBER
FRAME ALL ROUND
UNIT
TIMBER FRAMED
WALL OR PARTITION
EXTERNAL SUPPORT
FRAME AT BALANCE
POINT OF A/C
ALTERNATIVELY, BRACKETS
AS ILLUSTRATED BELOW
MAY BE USED.
DRAIN TRAY
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45
Scrape
10mm
Less than C
more than D
More thanA
More than B
Less than
more thanA
Wall thickness is less than C
If the wall thickness is more than
scrape the wall as shown above.
Make rear side lower so that water will drain
out smoothly.
C
C
Size(mm)
A
B
C
D
200*
500
210
60
The minmum gap between the wall and the cabinet or air inlet louvers:
Position A is determined by
the specific model and
environment, however,
the installation distance
must not be less than 200 mm.
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Step 2. Remove the frame.
1. Remove two fixing screws from the frame (See Fig.3).
2. Grasp the left corner of the frame's underside, release the coupler plugs,
then loosen the frame (See Fig.4).
Step 3. Installation.
1. Remove two fixing screws on the chassis fixing brackets, then remove the chassis fixing brackets
(See Fig.5).
2. Grasp the handle on the chassis and carefully slide the air conditioner out of the cabinet (See Fig.6).
3. Remove shipping pad from around compressor before operation and make sure the discharge points
to the drain pan are aligned before the chassis is pushed into the cabinet (See Fig.7).
4. Push the unit chassis into the cabinet (See Fig.8).
5. Install two chassis fixing brackets by two fixing screws (See Fig.5).
Step 4. Install the frame.
1. Install the frame and connect the coupler plugs, make
sure not to interfere with the temperature sensor cable
(See Fig.9).
2. Fix the screws on the frame (See Fig.3).
Step 5. Install the air filter and front panel.
1. Install the air filter into the frame's slot from upside to
underside (See Fig.2).
2. Hang the front panel on the frame's buckle, then press the
front panel into the frame's slot until you hear a click (See Fig10).
Installation Steps
Step 1. Remove the front panel and the air filter
1. Hold the tabs under the front panel, then uplift it outwards, and remove the front panel (See Fig.1).
2. Pinch the handle under the air filter and make the air filter arched, remove it from the slot from underside
to upside (See Fig.2).
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4
5
Abnormal Operation
TROUBLESHOOTING
Normal Operation
Air conditioner
does not cool as
it should
Air conditioner
does not work
Air conditioner
freezing up
Problem
Possible Causes
What To Do
The air conditioner is
unplugged.
Make sure the air conditioner plug is pushed
completely into the outlet.
Troubleshooting Tips
Please review the chart first before you call for service.
You may hear a pinging noise caused by water being picked up and thrown against the
condenser on rainy days or when the humidity is high. This design feature helps remove
moisture and improve efficiency.
You may hear the thermostat click when the compressor turns on and off.
Water will be collected in the base pan during high humidity or on rainy days .The water may
overflow and drip from the outdoor side of the unit.
The fan may continue operation when the compressor is off.
The fuse is blown/circuit
breaker is tripped.
Check the house fuse/circuit breaker box and
replace the fuse or reset the breaker.
Power failure.
If power failure occurs, switch off and disconnect
/unplug the power cord. When power is restored,
reconnect (plug in) the power cord, switch on the
power and wait 3 minutes to restart the air
conditioner to prevent tripping of the compressor
overload.
Airflow is restricted .
Make sure there are no curtains, blinds, or
furniture blocking the front of the air conditioner.
Clean the filter at least every 2 weeks.
See the operating instruction section.
When the air conditioner is first turned on, it takes
some time for the room to cool down.
Check for open furnace floor registers and cold
air returns.
Set the air conditioner's vent to the closed position.
See Air Conditioner Freezing Up below.
The air filter is dirty.
The room was hot.
Cold air is escaping.
Cooling coils have iced up.
Ice blocks the air flow and
stops the air conditioner
from cooling the room.
Set the fan at MED or HIGH until the ice melts.
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SPECIFICATIONS
TYPES(Btu/h)
BODY DIMENSION(mm)
(W x H x D)
WIRING SIZE
(mm )
2
< 9000
> 9000 and <12000
450x346x535
600x380x560
3*1.0
3*1.5
>
18000
660x428x680
3*2.5
>
>
>
1. The product has 2 years warranty from the date of purchase.
2. The warranty shall not apply:
A. To any Product subjected to accident, misuse, neglect, alteration, Acts of- God, improper handling,
improper transport, improper use, improper testing or unauthorized repair;
B. To cosmetic problems or defects which result from normal wear and tear under ordinary use, and do
not affect the performance or use of the product. All warranties are void if the product is opened, altered,
and/or damaged;
C. To any packing, transportation, export / import tax or any related expenses.
3. Customer must present the sales invoice or receipt for 2 years warranty services.
5. To prevent circuit overload and fire, no more than one adaptor or one extension unit should be inserted
into a socket outlet. (Do not connect other appliances to the socket outlet supplying an electric heater.)
No adaptor should be inserted into any extension unit or vice versa.
6. Stop using an adaptor or extension unit or socket if its socket holes cannot firmly hold a plug or if it is too
hard to insert a plug into it.
7. This appliance must be plugged into a specific socket for 220V with no less than 10A provided. Please
make sure the plug is fully plugged-in before use. Do not use any adapter or extension cord; Never use
the same supply socket for this appliance and other appliances at the same time, in order to avoid damage
to this appliance.
8. THE APPLIANCE IS FOR HOUSEHOLD USE ONLY
IMPORTANT NOTICES
IN NO EVENT SHALL OUR COMPANY OR THE SUPPLIER BE LIABLE TO YOU OR ANY OTHER PARTY
FOR ANY DIRECT, INDIRECT, GENERAL SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR
OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR INJURY, LOSS OF PROPERTY, BUSINESS PROFITS, BUSINESS
INTERRUPTION) OR FROM ANY BREACH OF WARRANTY, EVEN IF OUR COMPANY OR SUPPLIER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL OUR COMPANY
OR SUPPLIER'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
Specifications, designs and dimensions subject to change without prior notice.
4. All require for service,please contact Fortress Service Centre Hotline, Tel: 2555-5788
15
WARRANTY
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