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Latitude 13 3380

Dell Latitude 13 3380 Owner's manual

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Latitude 3380
Owner's Manual
Regulatory Model: P80G
Regulatory Type: P80G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 10
Rev. A01
Contents
1 Working on your computer............................................................................................................................. 7
Safety instructions............................................................................................................................................................. 7
Before working inside your computer.............................................................................................................................. 7
Turning o your computer — Windows 10.....................................................................................................................8
After working inside your computer.................................................................................................................................8
2 Removing and installing components............................................................................................................. 9
Recommended tools.......................................................................................................................................................... 9
microSD card...................................................................................................................................................................... 9
Removing microSD card..............................................................................................................................................9
Installing microSD card................................................................................................................................................ 9
Base Cover..........................................................................................................................................................................9
Removing base cover.................................................................................................................................................. 9
Installing base cover................................................................................................................................................... 10
Battery................................................................................................................................................................................ 11
Lithium-ion battery precautions.................................................................................................................................11
Removing battery........................................................................................................................................................ 11
Installing battery..........................................................................................................................................................12
Keyboard............................................................................................................................................................................12
Removing keyboard....................................................................................................................................................12
Installing keyboard...................................................................................................................................................... 16
WLAN Card....................................................................................................................................................................... 16
Removing WLAN........................................................................................................................................................ 16
Installing WLAN card.................................................................................................................................................. 17
Memory Module................................................................................................................................................................17
Removing the memory module................................................................................................................................. 17
Installing the memory module................................................................................................................................... 18
Heat sink............................................................................................................................................................................ 18
Removing heat sink.................................................................................................................................................... 18
Installing heat sink.......................................................................................................................................................19
System Fan....................................................................................................................................................................... 20
Removing system fan................................................................................................................................................20
Installing system fan................................................................................................................................................... 21
Hard disk drive (HDD)......................................................................................................................................................21
Removing hard disk drive (HDD).............................................................................................................................. 21
Installing hard disk drive (HDD)................................................................................................................................23
eMMC assembly.............................................................................................................................................................. 23
Removing Embedded Multimedia Card (eMMC) assembly..................................................................................23
Installing Embedded Multimedia Card assembly (eMMC)....................................................................................25
DC-In Board...................................................................................................................................................................... 25
Removing DC in connector.......................................................................................................................................25
Installing DC-in port...................................................................................................................................................26
Audio board.......................................................................................................................................................................26
Contents
3
Removing the audio board........................................................................................................................................26
Installing the audio board...........................................................................................................................................27
Coin cell battery................................................................................................................................................................27
Removing the coin cell battery.................................................................................................................................27
Installing coin cell battery..........................................................................................................................................28
Speakers............................................................................................................................................................................29
Removing speaker..................................................................................................................................................... 29
Installing speakers...................................................................................................................................................... 30
Display assembly.............................................................................................................................................................. 30
Removing the display assembly............................................................................................................................... 30
Installing display assembly.........................................................................................................................................32
System board....................................................................................................................................................................32
Removing system board............................................................................................................................................32
Installing the system board....................................................................................................................................... 35
Palm rest........................................................................................................................................................................... 36
Replacing palm rest................................................................................................................................................... 36
3 Technology and components........................................................................................................................37
Power adapter.................................................................................................................................................................. 37
Processors.........................................................................................................................................................................37
Identifying processors in Windows 10..................................................................................................................... 38
Verifying the processor usage in Task Manager.....................................................................................................38
Verifying the processor usage in Resource Monitor..............................................................................................38
Chipsets............................................................................................................................................................................ 38
Identifying the chipset in Device Manager on Windows 10.................................................................................. 38
Intel HD Graphics ...................................................................................................................................................... 38
Display options..................................................................................................................................................................39
Identifying the display adapter................................................................................................................................. 39
Changing the screen resolution................................................................................................................................39
Adjusting brightness in Windows 10........................................................................................................................ 39
Connecting to external display devices...................................................................................................................39
DDR4........................................................................................................................................................................... 39
Memory features.............................................................................................................................................................. 41
Verifying system memory in Windows 10................................................................................................................ 41
Verifying system memory in system setup (BIOS).................................................................................................41
Testing memory using ePSA......................................................................................................................................41
Graphic options................................................................................................................................................................. 41
USB features..................................................................................................................................................................... 41
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)...........................................................................................................42
Speed...........................................................................................................................................................................42
Applications.................................................................................................................................................................43
Compatibility...............................................................................................................................................................43
Hard drive options............................................................................................................................................................44
Identifying the hard drive in Windows 10................................................................................................................ 44
Identifying the hard drive in the BIOS..................................................................................................................... 44
HDMI 1.4............................................................................................................................................................................44
HDMI 1.4 Features......................................................................................................................................................45
4
Contents
Advantages of HDMI................................................................................................................................................. 45
Realtek ALC3246............................................................................................................................................................. 45
Camera features...............................................................................................................................................................45
Starting the camera (Windows 7, 8.1 and 10)......................................................................................................... 45
Starting the camera application............................................................................................................................... 45
4 System setup options.................................................................................................................................. 47
Boot Sequence.................................................................................................................................................................47
Navigation keys................................................................................................................................................................ 48
System Setup overview.................................................................................................................................................. 48
Accessing System Setup................................................................................................................................................ 48
General screen options....................................................................................................................................................48
System Conguration screen options........................................................................................................................... 49
Video screen options....................................................................................................................................................... 50
Security screen options.................................................................................................................................................. 50
Secure Boot screen options........................................................................................................................................... 52
Performance screen options.......................................................................................................................................... 52
Power management screen options..............................................................................................................................53
POST behavior screen options.......................................................................................................................................54
Wireless screen options.................................................................................................................................................. 55
Maintenance screen options.......................................................................................................................................... 55
System logs screen options............................................................................................................................................55
SupportAssist system resolution....................................................................................................................................56
Updating the BIOS in Windows .................................................................................................................................... 56
System and setup password.......................................................................................................................................... 56
Assigning a system password and setup password............................................................................................... 57
Deleting or changing an existing system and/or setup password........................................................................57
5 Technical specications............................................................................................................................... 58
System specications......................................................................................................................................................58
Processor specications................................................................................................................................................. 58
Memory specications.................................................................................................................................................... 59
Storage specications..................................................................................................................................................... 59
Audio specications.........................................................................................................................................................59
Video specications.........................................................................................................................................................59
Camera specications..................................................................................................................................................... 60
Communication specications....................................................................................................................................... 60
Port and connector specications.................................................................................................................................60
Display specications....................................................................................................................................................... 61
Keyboard specications................................................................................................................................................... 61
Touchpad specications...................................................................................................................................................61
Battery specications......................................................................................................................................................62
AC adapter specications............................................................................................................................................... 62
Physical specications.....................................................................................................................................................63
Environmental specications..........................................................................................................................................63
6 Troubleshooting........................................................................................................................................... 64
Contents
5
Real Time Clock (RTC) reset..........................................................................................................................................64
Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................................................................................64
Running the ePSA diagnostics.................................................................................................................................65
7 Contacting Dell............................................................................................................................................ 66
6 Contents
Working on your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface that is grounded to ground yourself before you touch the computer to perform any disassembly tasks.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
Before working inside your computer
1 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
2 Turn o your computer.
3 If the computer is connected to a docking device (docked), undock it.
4 Disconnect all network cables from the computer (if available).
CAUTION
: If your computer has an RJ45 port, disconnect the network cable by rst unplugging the cable from your
computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Open the display.
7 Press and hold the power button for few seconds, to ground the system board.
CAUTION
: To guard against electrical shock unplug your computer from the electrical outlet before performing Step # 8.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
8 Remove any installed ExpressCards or Smart Cards from the appropriate slots.
1
Working on your computer 7
Turning o your computer — Windows 10
CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your computer.
1
Click or tap .
2 Click or tap and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds to
turn them o.
After working inside your computer
After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your
computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries
designed for other Dell computers.
1 Replace the battery.
2 Replace the base cover.
3 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
4 Connect any telephone or network cables to your computer.
CAUTION
: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
5 Connect your computer and all attached devices to their electrical outlets.
6 Turn on your computer.
8
Working on your computer
Removing and installing components
This section provides detailed information on how to remove or install the components from your computer.
Recommended tools
The procedures in this document require the following tools:
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Plastic scribe
NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
microSD card
Removing microSD card
1 Press in on the microSD card to release it from the computer.
2 Remove the microSD card from the computer.
Installing microSD card
Slide the microSD card into its slot until it clicks into place.
Base Cover
Removing base cover
1 Follow the procedure in Before working inside your computer.
2 Remove the microSD card
3 To remove the base cover:
a Loosen the M2.5xL8.5 captive screws that secure the base cover to the computer and pry the base cover to the edge.
4 Lift the base cover away from the computer.
2
Removing and installing components 9
Installing base cover
1 Align the base cover with the screw holders on the computer.
2 Press the edges of the cover until it clicks into place.
3 Tighten the M2.5xL8.5 screws to secure the base cover to the computer.
4 Install the microSD card.
5 Follow the procedure in After working inside your computer.
10
Removing and installing components
Battery
Lithium-ion battery precautions
CAUTION:
• Exercise caution when handling Lithium-ion batteries.
• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter
from the system to allow the battery to drain.
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.
• Do not use tools of any kind to pry on or against the battery.
• If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion
battery can be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for
assistance and further instructions.
• Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers.
Removing battery
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a microSD card
b base cover
3 To remove the battery:
a Disconnect the battery cable from the connector on the system board [1].
b Remove the M2.0x3.0 screws that secure the battery to the computer [2].
c Lift the battery away from the computer [3].
Removing and installing components
11
Installing battery
1 Insert the battery into the slot on the computer.
2 Connect the battery cable to the connector on the battery.
3 Tighten the M2.0xL3 screws to secure the battery to the computer.
4 Install the:
a base cover
b microSD card
5 Follow the procedure in After working inside your computer.
Keyboard
Removing keyboard
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a microSD card
b base cover
c battery
3 Disconnect the keyboard cable from the system board.
12
Removing and installing components
4 Hold the sides of the palm rest securely while pushing into the two release holes using a plastic scribe.
NOTE
: It takes some force to push out the keyboard through the two release holes. Please exercise due caution.
NOTE: Picture for representational purpose to show exact location of keyboard latches. It is not necessary to remove the
heat sink, hard drive, or system board in order to access the keyboard release holes.
Removing and installing components 13
5 Gently pry up the lower edge of the keyboard from the computer.
14
Removing and installing components
6 Remove the keyboard away from the computer.
Removing and installing components
15
Installing keyboard
1 Align the keyboard trim with the tabs on the computer and press it until it clicks into place .
2 Connect the keyboard cable on the system board.
3 Install the:
a battery
b base cover
c microSD card
4 Follow the procedure in After working inside your computer.
WLAN Card
Removing WLAN
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a microSD card
b base cover
c battery
3 To remove the WLAN:
16
Removing and installing components
a Remove the M2xL3 screw that secures the WLAN metal bracket to the system [1].
b Lift and remove the metal bracket o the WLAN card [2].
c Disconnect the two WLAN cables that connect the WLAN card to the antenna [3].
d Pull out the WLAN card from its connector on the system board [4].
Installing WLAN card
1 Insert the WLAN card into its connector on the system board.
2 Connect the two antenna cables to the WLAN card.
3 Replace the metal bracket on the WLAN.
4 Tighten the M2xL3 screw to secure the WLAN card and bracket to the system board.
5 Install the:
a battery
b base cover
c microSD card
6 Follow the procedure in After working inside your computer.
Memory Module
Removing the memory module
1 Follow the procedure in Before working inside your computer.
2 Remove the:
Removing and installing components
17
a microSD card
b base cover
c battery
3 To remove the memory module:
a Pry apart the memory module latches [1].
b Lift and remove the memory module from the system board [2].
Installing the memory module
1 Insert the memory module into its connector on the system board.
2 Gently push the memory module until the latches snap it into place.
3 Install the:
a battery
b base cover
c microSD card
4 Follow the procedure in After working inside your computer.
Heat sink
Removing heat sink
1 Follow the procedure in Before working inside your computer.
2 Remove the:
18
Removing and installing components
a microSD card
b base cover
c battery
3 To remove the heatsink:
a Loosen the captive screws (M2.5x2.5) that secure the heat sink to the computer [1].
NOTE: Follow the diagonal pattern to loosen the screws.
b Lift the heat sink away from the computer [5].
Installing heat sink
1 Insert the heat sink into the slot on the computer.
2 Tighten the M2.5x2.5 screws to secure the heat sink to the computer.
NOTE
: Follow the diagonal pattern to tighten the screws, similar to the pattern followed to loosen the screws in "Removing
heat sink".
3 Install the:
a battery
b base cover
c microSD card
4 Follow the procedure in After working inside your computer.
Removing and installing components
19
System Fan
Removing system fan
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a microSD card
b base cover
c battery
3 To remove the system fan:
a Unroute the WLAN cable from the connector on the system board [1].
b Pry out the cable from its hook [2].
4
Disconnect the system fan connector from the system board [1].
5 Remove the M2xL3 screws that secure the fan to the system board [2].
6 Lift the system fan o the system board [3].
20
Removing and installing components
/