Yealink IP29G Quick Reference Manual

Brand: Yealink

Model: IP29G

Category: IP phones

Type: Quick Reference Manual

IP29G Handset

Quick Reference Guide

Version: 1.2

Author: Beaming Support

Date: 29

May 2019

Beaming Ltd

Hanover House

St Leonards on Sea

East Sussex TN38 0DX

T 0800 082 2868

F 0800 082 2869

[email protected]

www.beaming.co.uk

// Registered in England 5163715, VAT 840 866 314

BeamRing IP29G Handset – Quick Reference Guide

Table of Contents

Making a call ..................................................................................................................................................... 3

To make a call using the handset: ..................................................................................................................... 3

To make a call using the speakerphone: ........................................................................................................... 3

To make a call when using your headset: .......................................................................................................... 3

To make a call using my company or personal directory: ................................................................................. 3

Ending a call ...................................................................................................................................................... 4

To end a call using the handset: ........................................................................................................................ 4

To end a call using the speakerphone: .............................................................................................................. 4

To end a call when using your headset:............................................................................................................. 4

Answering a call ................................................................................................................................................ 5

To answer a call using the handset: .................................................................................................................. 5

To answer a call using the speakerphone:......................................................................................................... 5

To answer a call when using your headset: ....................................................................................................... 5

Transferring a call ............................................................................................................................................. 6

Semi-Attended Call Transfer: ............................................................................................................................. 6

Blind Call Transfer: ............................................................................................................................................. 6

Call Hold / Un-Hold ........................................................................................................................................... 7

To place a call on hold during a conversation: .................................................................................................. 7

To resume the conversation: ............................................................................................................................. 7

Muting / Un-Muting a call ................................................................................................................................ 8

To mute your microphone during a call: ............................................................................................................ 8

To un-mute your microphone during a call: ...................................................................................................... 8

Redialling a number .......................................................................................................................................... 9

To redial a previously dialled number using the handset: ................................................................................. 9

To redial the last dialled number using the handset: ........................................................................................ 9

Voicemail Access ............................................................................................................................................. 10

Do Not Disturb (DND) ..................................................................................................................................... 11

To Enable Do Not Disturb: ............................................................................................................................... 11

To Disable Do Not Disturb: .............................................................................................................................. 11

Three-way conference calling......................................................................................................................... 12

To conference a 3

party: ................................................................................................................................ 12

Call Forwarding Enable ................................................................................................................................... 13

Forward telephone calls to another number when I am BUSY: ....................................................................... 13

Forward telephone calls to another number when I DO NOT ANSWER: ......................................................... 13

Call Forwarding Disable .................................................................................................................................. 14

To disable call forwarding of ALL telephone calls to another number: ........................................................... 14

To disable call forwarding of telephone calls to another number when I am BUSY:....................................... 14

To disable call forwarding of telephone calls to another number when I DO NOT ANSWER: ......................... 14

Appendix A – Document Control .................................................................................................................... 15

BeamRing IP29G Handset – Quick Reference Guide

Making a call

To make a call using the handset:

1. Pick up the handset

2. Enter the number

To make a call using the speakerphone:

1. With the handset in place, press

2. Enter the number

To make a call when using your headset:

1. With the headset connected, press to activate the headset mode

2. Enter the number

Whilst on a telephone call you may switch between handset, headset and the speakerphone by pressing the

headset key, the speakerphone key or simply by lifting the handset. For the headset mode to work you must

have a BeamRing compatible headset connected to the phone.

To make a call using my company or personal directory:

1. Press the Network Dir… soft key

2. Press 2 for the Enterprise corporate phone directory or press 3 for your pre-programmed Personal

contacts directory.

3. Use the up / down arrows to select the required number and then press the OK button or

press the Send soft key.

4. For large company directories or personal contact lists you can use the Search soft key to search by

name or number to narrow down your list.

BeamRing IP29G Handset – Quick Reference Guide

Ending a call

To end a call using the handset:

Replace the handset or press the More soft key followed by the End Call soft key

To end a call using the speakerphone:

With the handset in place, press or press the More soft key followed by the End Call soft key

To end a call when using your headset:

Press the More soft key followed by the End Call soft key

BeamRing IP29G Handset – Quick Reference Guide

Answering a call

To answer a call using the handset:

Pick up the handset

To answer a call using the speakerphone:

With the handset in place, press

To answer a call when using your headset:

With the headset connected, press

Whilst on a telephone call you may switch between handset, headset and the speakerphone by pressing the

headset key, the speakerphone key or simply by lifting the handset. For the headset mode to work you must

have a BeamRing compatible headset connected to the phone.

BeamRing IP29G Handset – Quick Reference Guide

Transferring a call

The BeamRing cloud phone solution provides you with three ways to transfer a call

Attended Call Transfer:

1. Press the button or the Transfer soft key during a conversation. This places the call on hold.

The first party will hear your music on hold.

2. Enter the number you want to transfer to and press the Send soft key.

3. When the second party answers and is ready to take the call press the button again or

press the Transfer soft key. The call is now transferred to the second party.

Note: If the second party does not wish to take the call then press the End Call soft key followed by the

Resume soft key to return to the original party.

Semi-Attended Call Transfer:

1. Press the button or the Transfer soft key during a conversation. This places the call on hold.

The first party will hear your music on hold.

2. Enter the number you want to transfer to and press the Send soft key.

3. When you hear the ringing tone of the second party press the button again or press the

Transfer soft key. The call is now transferred to the second party. The first party will now hear the

ringing tone of the second party until they answer or the call is routed to their voicemail service.

Blind Call Transfer:

1. Press the button or the Transfer soft key during a conversation. This places the call on hold.

The first party will hear your music on hold.

2. Enter the number you want to transfer to and press the Send soft key.

3. Press the button again or press the Transfer soft key. The call is now transferred to the

second party. The first party will now hear the ringing tone of the second party until they answer or

the call is routed to their voicemail service.

BeamRing IP29G Handset – Quick Reference Guide

Call Hold / Un-Hold

To place a call on hold during a conversation:

Press the button to place your call on hold. The handset displays a hold symbol and the caller will

hear your music on hold.

To resume the conversation:

Press the button again or you can press the Resume soft key to return to the telephone call.

BeamRing Handy Hint:

With the call waiting feature enabled you may place multiple calls on hold. In this scenario to resume the required

conversation use the up / down arrows to select the appropriate call and then press the Resume soft key

BeamRing IP29G Handset – Quick Reference Guide

Muting / Un-Muting a call

To mute your microphone during a call:

Press the button to mute your microphone. The handset displays a muted microphone symbol and

the caller cannot hear your voice.

To un-mute your microphone during a call:

Press the button again to un-mute your microphone.

BeamRing IP29G Handset – Quick Reference Guide

Redialling a number

To redial a previously dialled number using the handset:

Press the button to view the Placed Calls list. Use the up / down arrows to select the

required number and then press the button again or press the Send soft key.

To redial the last dialled number using the handset:

Press the button twice to redial the last number called.

BeamRing IP29G Handset – Quick Reference Guide

Voicemail Access

To access your voicemail:

Press the button and you will be connected to your voicemail

You will be prompted to enter your assigned PIN code followed by the hash (#) key

BeamRing Handy Hint – If you have forgotten your mailbox PIN code you may reset it by visiting the BeamRing portal

https://portal.beamring.co.uk/myphone

BeamRing IP29G Handset – Quick Reference Guide

Do Not Disturb (DND)

When you do not wish to be interrupted the Do Not Disturb (DND) feature can be enabled on your phone.

Once DND is turned on your telephone will not ring and all incoming calls will be sent directly to your

voicemail. If your voicemail service is disabled then callers will hear an engaged / busy tone.

To Enable Do Not Disturb:

To active the Do Not Disturb feature press the DND soft key on your handset. The handset will indicate the

feature is enabled by the (DND) icon appearing at the top of the handset display.

BeamRing Handy Hint – dialling *78 also enables the DND function with an audio confirmation prompt

To Disable Do Not Disturb:

To deactivate the Do Not Disturb feature press the DND soft key on your handset. The (DND) icon will

be removed from the top of the handset display.

BeamRing Handy Hint – dialling *79 also disables the DND function with an audio confirmation prompt

BeamRing IP29G Handset – Quick Reference Guide

Three-way conference calling

During an active telephone conversation you can conference in a 3rd party by using the following process:

To conference a 3

party:

1. Press the button or the Conference soft key during a conversation. This places the call on

hold. The first party will hear your music on hold.

2. Enter the number of the second party you wish to conference into the conversation and press the

Send soft key.

3. When the second party answers and is ready to join the conference call press the button

again or press the Conference soft key. All three parties should now be in the three-way

conference call.

Note: If the second party does not wish to take the call then press the More soft key followed by the End

Call soft key. Then press the Resume soft key to return to the original party.

BeamRing IP29G Handset – Quick Reference Guide

Call Forwarding Enable

The BeamRing cloud phone solution provides you with three call forwarding options.

Forward ALL telephone calls to another number unconditionally:

1. Press the Menu soft key then use the arrow keys to highlight Features and press OK.

2. Press 1 for Call Control then 4 for Call Forward and 1 for Always Forward.

3. Press 2 for Forward to and enter the number you would like to forward your telephone calls to.

Click the Save soft key.

4. Press 1 for Always Forward and then the Switch key to toggle the status to Enabled.

5. Press the Save soft key and your Call Forwarding for All calls will then be active immediately.

BeamRing Handy Hint – Dial *72 and press the Send soft key to quickly reach this option with audio prompts

Forward telephone calls to another number when I am BUSY:

1. Press the Menu soft key then use the arrow keys to highlight Features and press OK.

2. Press 1 for Call Control then 4 for Call Forward and 2 for Busy Forward.

3. Press 2 for Forward to and enter the number you would like to forward your telephone calls to.

Click the Save soft key.

4. Press 2 for Busy Forward and then the Switch key to toggle the status to Enabled.

5. Press the Save soft key and your Call Forwarding on Busy will then be active immediately.

BeamRing Handy Hint – Dial *90 and press the Send soft key to quickly reach this option with audio prompts

Forward telephone calls to another number when I DO NOT ANSWER:

1. Press the Menu soft key then use the arrow keys to highlight Features and press OK.

2. Press 1 for Call Control then 4 for Call Forward and 3 for No Answer Forward.

3. Press 2 for Forward to and enter the number you would like to forward your telephone calls to.

Click the Save soft key.

4. Press 3 for No Answer Forward and then the Switch key to toggle the status to Enabled.

5. Press the Save soft key and your Call Forwarding on No Answer will then be active immediately.

6. The default time BeamRing will wait before diverting a call on no answer is 18 seconds. If you wish

to change this Press 3 for No Answer Forward and then press 3 for After Ring Time. Use the Switch

key to toggle the time in 6 second increments from 0 to 120 seconds. When you are happy with the

No Answer time selected then press the Save soft key.

BeamRing Handy Hint – Dial *92 and press the Send soft key to quickly reach this option with audio prompts

BeamRing IP29G Handset – Quick Reference Guide

Call Forwarding Disable

To disable call forwarding of ALL telephone calls to another number:

1. Press the Menu soft key then use the arrow keys to highlight Features and press OK.

2. Press 1 for Call Control then 4 for Call Forward and 1 for Always Forward.

3. Press the Switch key to toggle the status to Disabled.

4. Press the Save soft key and your Call Forwarding for All calls will then be deactivated.

BeamRing Handy Hint – Dial *73 and press the Send soft key to quickly disable this call forwarding feature with audio

prompts

To disable call forwarding of telephone calls to another number when I am BUSY:

1. Press the Menu soft key then use the arrow keys to highlight Features and press OK.

2. Press 1 for Call Control then 4 for Call Forward and 2 for Busy Forward.

3. Press the Switch key to toggle the status to Disabled.

4. Press the Save soft key and your Call Forwarding on Busy will then be deactivated.

BeamRing Handy Hint – Dial *91 and press the Send soft key to quickly disable this call forwarding feature with audio

prompts

To disable call forwarding of telephone calls to another number when I DO NOT

ANSWER:

1. Press the Menu soft key then use the arrow keys to highlight Features and press OK.

2. Press 1 for Call Control then 4 for Call Forward and 3 for No Answer Forward.

3. Press the Switch key to toggle the status to Disabled.

4. Press the Save soft key and your Call Forwarding on No Answer will then be deactivated.

BeamRing Handy Hint – Dial *93 and press the Send soft key to quickly disable this call forwarding feature with audio

prompts

BeamRing IP29G Handset – Quick Reference Guide

Appendix A – Document Control

Version History

VERSION

DATE

MODIFIED BY

CHANGES

1.1

14/05/2019

Beaming Support

Initial document

1.2

29/05/2019

Beaming Support

Added the DND function

Yealink IP29G Quick Reference Manual

Brand: Yealink

Model: IP29G

Category: IP phones

Type: Quick Reference Manual

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Yealink IP29G Quick Reference Manual

Yealink IP29G Quick Reference Manual

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