Princeton LightField Software User guide

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Resolving LightField Crashes
Sabbir Liakat
Applications Specialist
www.princetoninstruments.com
Power off all running cameras and kill
all running LightField Processes in
Windows Task Manager
If you are using automation, the LF processes will be
called ‘AddinProcess.exe’ Check for those and kill as well
End all LightField tasks, but leave FirmwareAssistant running
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Try running LightField
with cameras still powered off
If no crash, you are good to go you can
power on the hardware and try to load into
experiment
For spectrometers, you will want to close
LightField, turn on spectrometer, then re-open
LightField.
If it still crashes, please proceed to the next
set of slides.
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Clear Possibly Corrupt Configurations
(Part 1)
Enter the “C:\Users\<username>\AppData\Local\Princeton Instruments\”
directory and rename the ‘LightField’ folder to ‘LightField_old’
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Clear Possibly Corrupt Configurations
(Part 2)
Enter the “C:\ProgramData\Princeton Instruments\”
directory and rename the ‘LightField’ folder to ‘LightField_old’
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Try running LightField
If no crash, you are good to go
If it still crashes, please proceed to the
next set of slides.
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Repair PICam
from ‘Add/Remove Programs’
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Try running LightField
If no crash, you are good to go
If it still crashes after all these steps, it is
likely a hardware configuration issue
Please obtain an event log from the crash
Here is a video tutorial on how to obtain an
event log:
ftp://ftp.princetoninstruments.com/Public/Tech
Support/SL/LFEvt/LFEvt.TDY.
mkv
Email this event log to
pi.techsupport@Teledyne.com
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