Lenovo 3569, 3571, 3574 Maintenance Manual

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ThinkCentreEdge
HardwareMaintenanceManual
MachineTypes:3569,3571,and3574
ThinkCentreEdge
HardwareMaintenanceManual
MachineTypes:3569,3571,and3574
Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandChapter2
“Safetyinformation”onpage3andAppendixA“Notices”onpage117.
SecondEdition(September2012)
©CopyrightLenovo2012.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServices
Administration“GSAcontract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.
Contents
Chapter1.Aboutthismanual......1
Importantsafetyinformation..........1
Chapter2.Safetyinformation......3
Generalsafety................3
Electricalsafety...............3
Safetyinspectionguide............5
Handlingelectrostaticdischarge-sensitive
devices..................5
Groundingrequirements............6
Safetynotices(multi-lingualtranslations).....6
Chapter3.Generalinformation....29
Specications...............29
Lenovoprograms.............29
AccessingLenovoprogramsontheWindows
7operatingsystem...........30
AccessingLenovoprogramsontheWindows
8operatingsystem...........31
LenovoSupportWebsite..........31
Chapter4.Generalcheckout.....33
Problemdeterminationtips..........33
Chapter5.Troubleshootingand
diagnostics..............35
Basictroubleshooting............35
AccessingControlPanelontheWindows8
operatingsystem..............36
Troubleshootingprocedure..........36
Troubleshooting..............37
Audioproblems............37
CDproblems.............39
DVDproblems.............40
Intermittentproblems..........41
Keyboard,mouse,orpointingdevice
problems...............41
Monitorproblems............43
Networkingproblems..........45
Optionproblems............47
Performanceandlockupproblems.....48
Printerproblems............50
Serialportproblems...........50
Softwareproblems...........51
USBproblems.............52
Diagnostics................52
LenovoSolutionCenter.........52
Chapter6.UsingtheSetupUtility
program................55
StartingtheSetupUtilityprogram.......55
Viewingandchangingsettings........55
Usingpasswords..............55
Passwordconsiderations.........56
Power-onpassword...........56
Administratorpassword.........56
Setting,changing,anddeletingapassword.56
Erasinglostorforgottenpasswords(clearing
CMOS)................56
Enablingordisablingadevice........57
Selectingastartupdevice..........57
Selectingatemporarystartupdevice....57
Selectingorchangingthestartupdevice
sequence...............58
ChangingtheBIOSsettingsbeforeinstallinganew
operatingsystem..............58
ExitingtheSetupUtilityprogram.......58
Chapter7.Symptom-to-FRUIndex..59
Harddiskdrivebooterror..........59
Powersupplyproblems...........59
Beepsymptoms..............59
POSTerrorcodes.............60
Miscellaneouserrorconditions........61
Undeterminedproblems...........63
Chapter8.Locations.........65
Locatingconnectors,controls,andindicatorson
thefrontofyourcomputer..........65
Locatingconnectorsontherearofyour
computer.................67
LocatingmajorFRUsandCRUs........68
LookingupFRUinformation.........71
Locatingpartsonthesystemboard......72
Chapter9.ReplacingFRUs......73
Removingandreinstallingthesystemstandhinge
cover..................73
Removingandreinstallingthesystemstand...75
Removingandreinstallingthefootstands....77
Removingthecomputercover........80
Replacingtheharddiskdrive.........81
Replacingtheopticaldrive..........83
RemovingtheVESAmountbracket......84
ReplacingtherearI/Oassembly........85
©CopyrightLenovo2012
iii
Removingandreinstallingthesystemboard
shield..................87
Replacingthepowersupply.........88
Replacingthemicroprocessorfan.......89
Replacingtheheatsinkassembly.......90
Replacingthemicroprocessor........92
Replacingthecardreader..........95
Openingthesystemboardshieldwindow....96
Replacingthebattery............97
Replacingtheinverter............98
Installingorreplacingamemorymodule....99
Replacingtheinternalspeakers........101
Replacingtheintegratedcamera.......102
Replacingthesystemboard.........103
ReplacingtheLCDpanel...........105
ReplacingtheWi-Ficard...........109
Completingthepartsreplacement.......111
Chapter10.Additionalservice
information.............113
Securityfeatures..............113
Hardwarecontrolledpasswords......113
Operatingsystempassword.......113
Vitalproductdata............113
BIOSlevels................113
Flashupdateprocedures..........113
Updating(ashing)theBIOSfromadisc...114
Updating(ashing)theBIOSfromyour
operatingsystem............115
RecoveringfromaPOST/BIOSupdate
failure................115
Powermanagement............116
Automaticcongurationandpowerinterface
(ACPI)BIOS..............116
AutomaticPower-onfeatures.......116
AppendixA.Notices.........117
Televisionoutputnotice...........118
EuropeanconformanceCEmark.......118
Trademarks................118
Index.................119
ivThinkCentreEdgeHardwareMaintenanceManual
Chapter1.Aboutthismanual
ThismanualprovidesserviceandreferenceinformationforThinkCentre
®
Edgecomputerslistedonthefront
cover.ThismanualisintendedonlyfortrainedservicepersonnelwhoarefamiliarwithLenovo
®
computer
products.
BeforeservicingaLenovocomputerproduct,besuretoread“Importantsafetyinformation”onpage1
.
Chapter7“Symptom-to-FRUIndex”onpage59
andChapter10Additionalserviceinformation”onpage
113arenotspecictoanymachinetypeandareapplicabletoallThinkCentreEdgecomputers.
FormajorFieldReplaceableUnits(FRU)locationsandCustomerReplaceableUnit(CRU)identication,
seeChapter8“Locations”onpage65
.
ForFRUreplacementinstructions,seeChapter9“ReplacingFRUs”onpage73
.
ForFRUpartnumbers,gotohttp:/www.lenovo.com/serviceparts-lookup.
Importantsafetyinformation
Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.
VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter
lesinstructions.
LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen
LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni
Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções
Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.
©CopyrightLenovo2012
1
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Chapter2.Safetyinformation
Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.
Generalsafety
Followtheserulestoensuregeneralsafety:
Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
Whenliftinganyheavyobject:
1.Ensureyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.
Attention:
Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare
tooheavyforyou.
Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelare
notinahazardousposition.
Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.
Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.
Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
Electricalsafety
CAUTION:
Electricalcurrentfrompower,telephone,andcommunicationcablescanbehazardous.Toavoid
personalinjuryorequipmentdamage,disconnecttheattachedpowercords,telecommunication
©CopyrightLenovo2012
3
systems,networks,andmodemsbeforeyouopenthecomputercovers,unlessinstructedotherwise
intheinstallationandcongurationprocedures.
Observethefollowingruleswhenworkingonelectricalequipment.
Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near
theirequipment,rubberoormatsthatcontainsmallconductiveberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromelectricalshock.
Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
Disconnectallpowerbefore:
Performingamechanicalinspection
Workingnearpowersupplies
RemovingorinstallingFieldReplaceableUnits(FRUs)
Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.
Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.
Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.
Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,
youmaypreventacurrentfrompassingthroughyourbody.
Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metaloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein
thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.
Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
Donotusewornorbrokentoolsandtesters.
Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.
Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
Powersupplyunits
Pumps
Blowersandfans
Motorgenerators
andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)
Ifanelectricalaccidentoccurs:
4ThinkCentreEdgeHardwareMaintenanceManual
Usecaution;donotbecomeavictimyourself.
Switchoffpower.
Sendanotherpersontogetmedicalaid.
Safetyinspectionguide
Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese
products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers
andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould
beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutrstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).
Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor
Mechanicalhazards,suchaslooseormissinghardware
Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and
thepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.Power-offthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.
b.Thepowercordshouldbetheappropriatetypeasspeciedinthepartslistings.
c.Insulationmustnotbefrayedorworn.
4.Removethecover.
5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.
6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror
otherliquids,orsignsofreorsmokedamage.
7.Checkforworn,frayed,orpinchedcables.
8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingelectrostaticdischarge-sensitivedevices
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Notes:
1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.
2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.
Chapter2.Safetyinformation5
WhenhandlingESD-sensitiveparts:
Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
Avoidcontactwithotherpeoplewhilehandlingthepart.
Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen
youarewearingawriststrap.
Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.
Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic
servicerequirement.
Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor
battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.
Usetheroundground-prongoftheacplugonac-operatedcomputers.
Groundingrequirements
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.
Safetynotices(multi-lingualtranslations)
Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:
English
Arabic
Brazilian/Portuguese
Chinese(simplied)
Chinese(traditional)
French
German
Hebrew
Italian
Korean
Spanish
DANGER
Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.
Toavoidashockhazard:
6ThinkCentreEdgeHardwareMaintenanceManual
Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconguration
ofthisproductduringanelectricalstorm.
Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.
Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.
Whenpossible,useonehandonlytoconnectordisconnectsignalcables.
Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.
Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodems
beforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationandconguration
procedures.
Connectanddisconnectcablesasdescribedinthefollowingtableswheninstalling,moving,or
openingcoversonthisproductorattacheddevices.
ToConnectToDisconnect
1.TurneverythingOFF.
2.First,attachallcablestodevices.
3.Attachsignalcablestoconnectors.
4.Attachpowercordstooutlet.
5.TurndeviceON.
1.TurneverythingOFF.
2.First,removepowercordsfromoutlet.
3.Removesignalcablesfromconnectors.
4.Removeallcablesfromdevices.
CAUTION:
Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebattery
recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace
itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand
canexplodeifnotproperlyused,handled,ordisposedof.Donot:
Throworimmerseintowater
Heattomorethan100°C(212°F)
Repairordisassemble
Disposeofthebatteryasrequiredbylocalordinancesorregulations.
CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:
Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.
Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.
Chapter2.Safetyinformation7
DANGER
SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:
Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
CAUTION:
Usesafepracticeswhenlifting.
CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.
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8ThinkCentreEdgeHardwareMaintenanceManual
Chapter2.Safetyinformation9
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
1
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PERIGO
Acorrenteelétricaprovenientedecabosdealimentação,detelefoneedecomunicaçõeséperigosa.
10ThinkCentreEdgeHardwareMaintenanceManual
Paraevitarriscodechoqueelétrico:
Nãoconectenemdesconectenenhumcaboouexecuteinstalação,manutençãooureconguração
desteprodutoduranteumatempestadecomraios.
Conectetodososcabosdealimentaçãoatomadaselétricascorretamenteinstaladaseaterradas.
Todoequipamentoqueforconectadoaesteprodutodeveserconectadoatomadascorretamente
instaladas.
Quandopossível,utilizeapenasumadasmãosparaconectaroudesconectarcabosdesinal.
Nuncaliguenenhumequipamentoquandohouverevidênciadefogo,águaoudanosestruturais.
Antesdeabrirtampasdedispositivos,desconectecabosdealimentação,sistemasdetelecomunicação,
redesemodemsconectados,amenosqueespecicadodemaneiradiferentenosprocedimentosde
instalaçãoeconguração.
Conecteedesconecteoscabosconformedescritonatabelaapresentadaaseguiraoinstalar,moverou
abrirtampasdesteprodutooudedispositivosconectados.
ParaConectar:ParaDesconectar:
1.DESLIGUETudo.
2.Primeiramente,conectetodososcabosaos
dispositivos.
3.Conecteoscabosdesinalaosconectores.
4.Conecteoscabosdealimentaçãoàstomadas.
5.LIGUEosdispositivos.
1.DESLIGUETudo.
2.Primeiramente,removaoscabosdealimentaçãodas
tomadas.
3.Removaoscabosdesinaldosconectores.
4.Removatodososcabosdosdispositivos.
CUIDADO:
Aosubstituirabateriadelítio,utilizeapenasumabateriacomNúmerodePeça45C1566ouumtipo
debateriaequivalenterecomendadopeloSeoseusistemapossuiummódulocomumabateriade
lítio,substitua-oapenasporummódulodomesmotipoedomesmofabricante.Abateriacontémlítio
epodeexplodirsenãoforutilizada,manuseadaoudescartadademaneiracorreta.
Não:
Jogueoucoloquenaágua
Aqueçaamaisde100°C(212°F)
Consertenemdesmonte
Descarteabateriaconformerequeridopelasleisouregulamentoslocais.
PRECAUCIÓN:
Quandoprodutosalaser(comounidadesdeCD-ROMs,unidadesdeDVD-ROM,dispositivosdebraótica
outransmissores)estivereminstalados,observeoseguinte:
Nãoremovaastampas.Aremoçãodastampasdeumprodutoalaserpoderesultaremexposição
prejudicialàradiaçãodelaser.Nãoexistempeçasquepodemserconsertadasnointeriordodispositivo.
Chapter2.Safetyinformation11
Autilizaçãodecontrolesouajustesouaexecuçãodeprocedimentosdiferentesdosespecicadosaqui
poderesultaremexposiçãoprejudicialàradiação.
PERIGO
AlgunsprodutosalasercontêmdiododelaserintegradodaClasse3AoudaClasse3B.Observeoseguinte:
Radiaçãoalaserquandoaberto.Nãoolhediretamenteparaofeixeaolhonuoucominstrumentosópticose
eviteexposiçãodiretaaofeixe.
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
CUIDADO:
Utilizeprocedimentosdesegurançaparalevantarequipamentos.
CUIDADO:
Obotãodecontroledealimentaçãododispositivoeobotãoparaligar/desligardafontedealimentação
nãodesligamacorrenteelétricafornecidaaodispositivo.Odispositivotambémpodetermaisdeumcabo
dealimentação.Pararemovertodaacorrenteelétricadodispositivo,assegurequetodososcabosde
alimentaçãoestejamdesconectadosdafontedealimentação.
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Chapter2.Safetyinformation13
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