Western Digital 2TB My Passport Studio, 1TB My Passport Studio, My Passport Air, WDBGJA0010BBK User manual

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External Portable
My Passport
®
Studio
User Manual
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My Passport Studio User Manual
ii
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or email support service at http://support.wdc.com. If the answer is not available or if you prefer,
please contact WD
®
at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-
day period starts on the date of your first telephone contact with WD Technical Support. Email
support is free for the entire warranty period and our extensive knowledge base is available
24/7. To help us keep you informed of new features and services, remember to register your
product online at http://register.wdc.com.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America Asia Pacific
English 800.ASK.4WDC Australia 1 800 42 9861
(800.275.4932) China 800 820 6682/+65 62430496
Spanish 800.832.4778 Hong Kong +800 6008 6008
India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)* 00800 ASK4 WDEU Indonesia +803 852 9439
(00800 27549338) Japan 00 531 650442
Korea 02 703 6550
Europe +31 880062100 Malaysia +800 6008 6008/1 800 88 1908/+65 62430496
Middle East +31 880062100 Philippines 1 800 1441 0159
Africa +31 880062100 Singapore +800 6008 6008/+800 608 6008/+65 62430496
Taiwan +800 6008 6008/+65 62430496
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
MY PASSPORT STUDIO
USER MANUAL
TABLE OF CONTENTS – iii
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Disk Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Power/Activity LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
FireWire 800 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
USB 2.0 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Enhancing Performance with WD +TURBO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the WD Security Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the WD Drive Utilities Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3 Locking and Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unlocking the Drive with the WD Security or WD Drive Utilities software . . . . . . . . . . . . . . . . 15
Unlocking the Drive with the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Removing Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4 Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 19
Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Drive Erase Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Safely Dismounting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5 Using the Drive with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Reformatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
MY PASSPORT STUDIO
USER MANUAL
TABLE OF CONTENTS – iv
A Compliance and Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . 31
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
KC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
MY PASSPORT STUDIO
USER MANUAL
ABOUT YOUR WD DRIVE – 1
About Your WD Drive
Welcome to your My Passport
®
Studio
portable hard drive. My Passport
Studio comes
standard with two super-fast FireWire 800 ports, massive capacity, password protection,
and a MacBook-inspired metal enclosure that make this drive the ideal companion for
Mac professionals.
This chapter includes the following topics:
Features
Kit Contents
Optional Accessories
Operating System Compatibility
Disk Drive Format
Physical Description
Registering the Drive
Handling Precautions
Features
Two FireWire 800 ports—With two super-fast FireWire
800 ports, you can save and
access data at up to 800 Mb/s. Use the second FireWire port to daisy chain an additional
external drive or other peripheral to your Mac. This drive also offers a USB 2.0 interface
for added connectivity.
Premium aluminum enclosure—The durable, anodized aluminum enclosure is the
perfect complement for your Mac computer and resists scratching and fingerprints.
High capacity, small enclosure—Offering high capacity in a small metal enclosure,
My Passport Studio is the ideal companion for the photographer, videographer, graphic
artist, or creative professional on the go.
WD Security™ software—Allows you to set password protection and hardware
encryption for your drive to protect your files from unauthorized use or access.
WD Drive Utilities™ software—Register your drive, set drive security, run diagnostics
and more using the WD Drive Utilities software.
Formatted for Mac—HFS+ Journaled so it works right out of the box with your Mac
computer. Can be reformatted for Windows computers.
Compatible with Apple Time Machine—Back up your files with Apple Time Machine.
No power adapter required—The drive is powered through the FireWire or USB port,
so there's no need to lug around a bulky power adapter.
WD quality inside and out—We know your data is important to you. So we build the
drive inside to our demanding requirements for durability, shock tolerance, and long-
term reliability. Then we protect the drive with a robust enclosure designed for beauty
and protection.
1
1
MY PASSPORT STUDIO
USER MANUAL
ABOUT YOUR WD DRIVE – 2
Kit Contents
As shown in Figure 1, your My Passport Studio drive kit includes the following:
My Passport Studio portable hard drive
• FireWire 800 cable
• USB Micro B cable
• Quick Install Guide
• WD Security and WD Drive Utilities software (included on the drive)
Optional Accessories
For information about optional accessories for WD products, visit:
Important: For the latest WD product information and news, visit our website at http://
www.westerndigital.com. For the latest software, firmware, and product documentation
and information, go to http://support.wdc.com/downloads.
Figure 1. My Passport Studio Drive Kit Contents
US http://www.shopwd.com or http://www.wdstore.com
Canada http://www.shopwd.ca or http://www.wdstore.ca
Europe http://www.shopwd.eu or http://www.wdstore.eu
All others Contact WD Technical Support in your region. For a list of Technical Support
contacts, visit http://support.wdc.com and see Knowledge Base answer
ID 1048.
Quick Install Guide
My Passport Studio
Portable Hard Drive
USB Micro B Cable
FireWire 800 Cable
MY PASSPORT STUDIO
USER MANUAL
ABOUT YOUR WD DRIVE – 3
Operating System Compatibility
Your My Passport Studio drive and the WD Security and WD Drive Utilities software are
compatible with the following operating systems:
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest software update and
service pack (SP). For Mac computers, go to the Apple menu and select Software
Update. For Windows computers, go to the Start menu and select Windows Update.
Disk Drive Format
Your My Passport Studio drive is formatted as a single HFS+J partition for Mac OS X
operating systems. If you want to use the drive with a Windows computer, see
“Reformatting the Drive” on page 28 and “Troubleshooting” on page 29.
Physical Description
As shown in Figure 2, the My Passport Studio drive has:
A power/activity LED
• Two FireWire 800 interface ports
• A USB 2.0 interface port
Mac OS X
Windows
®
• Leopard
• Snow Leopard
• Lion
• Mountain Lion
• Windows XP
• Windows Vista
®
• Windows 7
• Windows 8
Figure 2. My Passport Studio Drive
USB 2.0 Interface Port
FireWire 800 Interface Ports
Power/Activity LED
MY PASSPORT STUDIO
USER MANUAL
ABOUT YOUR WD DRIVE – 4
Power/Activity LED
The power/activity LED shows the drives power state and activity:
FireWire 800 Interface
The FireWire 800 interface supports data transfer rates of up to 800 Mb/s and is
backward-compatible with FireWire 400. Connection to a FireWire 400 port transfers
data at FireWire 400 speed (up to 400 Mb/s).
USB 2.0 Interface
The Hi-Speed USB 2.0 interface supports data transfer rates of up to 480 Mb/s. USB 2.0
is backward-compatible with USB 1.1. Connection to a USB 1.1 port transfers data at
USB 1.1 speed (up to 12 Mb/s).
Registering the Drive
Always register your My Passport Studio drive to get the latest updates and special
offers. You can easily register your drive online at http://register.wdc.com.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damaged drives. Always
observe the following precautions when unpacking and installing your external storage
product:
• Do not drop or jolt the drive.
• Do not move the drive during activity.
LED Appearance Power State/Activity
On steady Idle
Fast flashing, approximately 3 times per second Activity
Slow flashing, approximately every 2.5 seconds System standby
MY PASSPORT STUDIO
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED – 5
Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive to your computer and
installing the WD Security and WD Drive Utilities software. It includes the following
topics:
Connecting the Drive
Enhancing Performance with WD +TURBO
Installing the WD Security Software
Installing the WD Drive Utilities Software
Connecting the Drive
1. Turn on your computer.
2. Connect the My Passport drive using either the USB micro cable or the FireWire 800
cable as shown in Figure 3.
3. Verify that the My Passport drive appears under DEVICES in the Sidebar area of your
Finder display:
Figure 3. Connecting the My Passport Drive
1
2
Using the USB Micro B Cable
Using the FireWire 800 Cable
MY PASSPORT STUDIO
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED – 6
Note: If the External disks check box is selected on your Finder Preferences
dialog, the My Passport icon displays on your desktop:
4. The first time you connect your My Passport drive to your computer, a message asks
if you want to use the drive to back up with Time Machine:
Note: Currently the Encrypt Backup Disk check box only appears on computers using
the Lion or Mountain Lion operating system.
Depending on your operating system:
On Leopard or Snow Leopard, proceed to step 5.
On Lion or Mountain Lion, skip to step 6.
5. On Leopard or Snow Leopard:
6. On Lion or Mountain Lion:
a. If you want to create a password to secure your backup files, select the Encrypt
Backup Disk check box.
b. Click
Use as Backup Disk.
IF you . . . want to use the drive with
the Time Machine software,
THEN click . . .
Do not Cancel and skip to step 8 on page 7.
Do Use as Backup Disk and skip to step 7 on
page 7.
IF you . . . want to use the drive with
the Time Machine software,
THEN . . .
Do not Click Don’t Use and skip to step 8 on
page 7.
Do Proceed to step a.
On Leopard and Snow Leopard
On Lion and Mountain Lion
MY PASSPORT STUDIO
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED – 7
c. If you selected the Encrypt Backup Disk check box at step a, complete the
backup password dialog that displays:
d. Click Encrypt Disk and complete the Time Machine setup procedure.
7. The My Passport icon now displays as:
8. Your My Passport drive is now ready to use as an external storage device. You can
enhance its performance by installing the WD +TURBO utility that is on the drive.
Enhancing Performance with WD +TURBO
WD +TURBO is a utility on the My Passport drive that you can install to improve the
performance of the drive on a Mac computer.
1. Double-click the My Passport icon, and then double-click the .dmg file on the screen
that displays:
MY PASSPORT STUDIO
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED – 8
2. Double-click the Extras folder on the screen that displays:
3. Double-click the WD +TURBO Installer application:
4. Click Install on the WD +TURBO Driver Installer screen:
5. Read the license agreement and click Accept to continue.
6. A message informs you that installing the drivers requires you to restart your
computer to make them active:
Click Yes to continue.
MY PASSPORT STUDIO
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED – 9
7. Type the password that you use to access the computer in the Password box and
click OK:
8. When the installation completes, click Yes to restart the computer:
9. After the computer restarts, the My Passport icon on the desktop looks like this:
Your My Passport drive is now ready to use as an enhanced-performance external
storage device. You can enhance its capabilities by installing the WD Security and
WD Drive Utilities software that is also on the drive.
Installing the WD Security Software
1. Double-click the My Passport icon, and then double-click the .dmg file on the screen
that displays:
MY PASSPORT STUDIO
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED10
2. Drag the WD Security application to the alias Applications folder on the screen that
displays:
3. In the alias Applications folder, double-click the WD Security application.
4. Read the license agreement and click Accept to continue and display the
WD Security screen:
5. See “Locking and Unlocking the Drive” on page 13.
MY PASSPORT STUDIO
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED11
Installing the WD Drive Utilities Software
1. Double-click the My Passport icon, and then double-click the .dmg file on the screen
that displays:
2. Drag the WD Drive Utilities application to the alias Applications folder on the screen
that displays:
3. In the alias Applications folder, double-click the WD Drive Utilities application.
MY PASSPORT STUDIO
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED12
4. Read the license agreement and click Accept to continue and display the WD Drive
Utilities screen:
5. See “Managing and Customizing the Drive” on page 19.
MY PASSPORT STUDIO
USER MANUAL
LOCKING AND UNLOCKING THE DRIVE – 13
Locking and Unlocking the Drive
This chapter includes the following topics:
Password Protecting the Drive
Unlocking the Drive
Changing Your Password
Removing Password Protection
Password Protecting the Drive
You should password protect your drive if you are worried that someone else will gain
access to your drive and you do not want them to see your files on the drive.
Use the WD Security application to:
• Create a password
• Change a password
• Remove password protection
To
create a password and keep others from accessing the files on your drive:
1. Click Go > Applications > WD Security to display the WD Security screen, Set
Security dialog:
2. If you have more than one supported My Passport drive connected to your
computer, select the one that you want to create a password for.
3. Type your password in the Choose a password box, using up to 25 characters.
4. Retype your password in the Verify password box.
CAUTION! The WD Security software uses your password to electronically lock
and unlock your drive. If you forget your password, you will not be able to access
the data that is on your drive or write new data to it. You will have to erase the
drive before you can use it again.
1
3
MY PASSPORT STUDIO
USER MANUAL
LOCKING AND UNLOCKING THE DRIVE – 14
5. Type a hint to help remember your password in the Password hint box.
6. Select the Enable auto unlock for user: check box if you want the WD Security
software to remember your user name and password for the selected drive and
automatically unlock the drive for you on this computer.
Important: If you select the Enable auto unlock for user: check box, the first time
you restart your computer or disconnect and reconnect the drive after creating a
password, your operating system requests permission to allow the WD Security
software to access your password:
Click Always Allow to avoid this dialog in the future.
7. Read the warning about the possibility of data loss if you forget your password.
8. Click the I understand check box to signify that you accept the risk.
9. Click Save Security Settings to save your password and enable hardware
encryption for your drive.
Unlocking the Drive
After you have created a password to keep others from accessing the files on your drive,
unless you selected the Enable auto unlock for user: check box, you will have to type
your password to unlock the drive whenever:
• You shut down and restart your computer
• You disconnect and reconnect the drive to your computer
• Your computer exits the sleep mode
You will have to do this even if you do not have the WD Security software installed on
your computer.
In each case, the WD Security software replaces the desktop icon for your My Passport
drive with the WD Unlocker virtual CD (VCD) icon:
CAUTION! After creating a password, the drive remains unlocked for as long as
you continue your current work session. Then, the WD Security software:
Locks the drive when you shut down your computer, disconnect your drive, or
your computer goes into the sleep mode
Requires you to type your password to unlock the drive when you restart your
computer or reconnect your drive, UNLESS you selected the Enable auto unlock
for user: check box when you created your password
MY PASSPORT STUDIO
USER MANUAL
LOCKING AND UNLOCKING THE DRIVE – 15
The WD Unlocker virtual VCD provides the WD Drive Unlock utility that you can use to
unlock the drive. Or you can use either the WD Security or the WD Drive Utilities
software to unlock the drive.
Unlocking the Drive with the WD Security or WD Drive Utilities
software
Whenever you shut down and restart your computer or disconnect and reconnect the
drive to your computer, starting either the WD Security or WD Drive Utilities software
displays an Unlock Drive dialog:
This happens either:
Automatically if you only have the one locked My Passport drive connected to
your computer
When you select the locked drive on either the WD Security or WD Drive Utilities
screen if you have more than one supported My Passport drive connected to
your computer.
1. If you do not see an Unlock Drive dialog, click either:
•Go > Applications > WD Security
•Go > Applications > WD Drive Utilities
WD Security Unlock Drive Dialog
WD Drive Utilities Unlock Drive Dialog
MY PASSPORT STUDIO
USER MANUAL
LOCKING AND UNLOCKING THE DRIVE – 16
2. If you have more than one supported My Passport drive connected to your
computer, select the one that is locked to display the Unlock Drive dialog.
3. On the Unlock Drive dialog:
a. Type your password in the Password box.
b. Click Unlock Drive.
Unlocking the Drive with the WD Drive Unlock Utility
Whenever you connect your password-protected drive to a computer that does not have
the WD Security or WD Drive Utilities software installed, you can use the WD Drive
Unlock utility to unlock the drive there. The WD Drive Unlock utility is on a virtual CD
drive that appears on your desktop display.
1. Double-click the WD Unlocker virtual CD icon on your desktop:
2. Double-click the WD Drive Unlock application on the screen that appears:
The WD Drive Unlock utility screen displays:
3. On the WD Drive Unlock utility screen:
a. Type your password in the Password box.
/