GLOBAL WARRANTY STATEMENT
NOTE: For your protection, please note that equipment in
this shipment was carefully inspected and packaged by
skilled personnel before leaving the factory. Upon
acceptance of this shipment, the transportation company
assumes full responsibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED:
1. VISIBLE LOSS OR DAMAGE: Be certain that any
visible loss or damage is noted on the freight bill or
express receipt, and that the note of loss or damage is
signed by the delivery person.
2. FILE CLAIM FOR DAMAGE IMMEDIATELY:
Regardless of the extent of the damage.
3. CONCEALED LOSS OR DAMAGE: if damage is
unnoticed until the merchandise is unpacked, notify the
transportation company or carrier immediately, and file
βCONCEALED DAMAGEβ claim with them. This
should be done within fifteen (15) days from the date
the delivery was made to you. Be sure to retain the
container for inspection.
Wells Manufacturing cannot assume liability for damage or
loss incurred in transit. We will, however, at your request,
supply you with the necessary documents to support your
claim.
SHIPPING DAMAGE CLAIM PROCEDURE
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All electrical product manufactured by Wells/Bloomfield are warranted against defects in material and workmanship by our
authorized service provider with:
β’ One (1) year replacement part warranty
β’ One (1) year on labor
β’ All genuine Well/Bloomfield replacement parts are warranted for ninety (90) days from date of purchase on
non-warranty equipment. This parts warranty is limited only to replacements of the defective part. Any
use of
non-genuine Wells/Bloomfield parts completely voids any warranty
.
Labor includes cost of service invoice and travel time is limited to sixty (60) mile radius (or up to a maximum of one hour) to the
nearest authorized service provider. This service will be provided on the customerβs premises for non-portable models. Portable
models (a device with a cord and plug) must be taken or shipped to the closet authorized service provider; transportation charges
prepaid. All labor shall be performed during regular working hours. Overtime premium will be charged to the buyer.
Warranty exclusions:
a) No warranty on glass decanters, airpot liners, or sight glasses for breakage of any kind.
b) Airpots carry thirty (30) day parts replacement only.
c) Dispensers (i.e., tea and coffee) carry ninety (90) day parts replacement only.
d) Warranty does not include any coverage for:
β’ Resetting the safety thermostats, circuit breakers, overload protectors, or fuse replacements unless
warranted conditions are caused.
β’ All problems due to operation at voltage other than specified on equipment nameplates -- conversion to
correct voltage must be the customerβs responsibility.
β’ All problems due to electrical connections not made in accordance with electrical code requirements and
wiring diagrams supplied with the equipment.
β’ All problems due to inadequate water supply, such as fluctuating, high or low water pressure, etc.
β’ Tank heating element if energized before water tank is filled.
β’ All problems due to mineral/calcium deposits, or contamination from chlorides/chlorines. De-liming is
considered a preventative maintenance function and not covered by warranty.
β’ Calibration of thermostat. Replacement of items subject to normal wear to include such items as knobs,
light bulbs, baskets, grids, mechanical timers, and thermocouples. Normal maintenance functions including
lubrication, adjustment of airflow, thermostats, door mechanisms, microswitches, replacement of fuses, and
indicating light.
β’ Installation, labor, and job check-outs are not considered warranty.
THIS WARRANTY IS THE COMPLETE AND ONLY WARRANTY, EXPRESS OR IMPLIED IN LAW OR FACT, INCLUDING BUT
NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, AND/OR FOR
DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH WELL/BLOOMFIELD PRODUCTS. This warranty
is void if it is determined that upon inspection by an authorized Wells/Bloomfield service provider that the equipment has been
modified, misused, misapplied, improperly installed, or damaged in transit or by fire, flood or act of nature. All problems due to water
supply, lime build-up, or high or low water pressure are not covered by this warranty. It also does not apply if the serial nameplate
has been removed or service is performed by unauthorized personnel.