avaya.com
Product Support Notice
Date: 19 November 2010
BCM50 5.0 – Standard BCM50 5.0 programmed as
BCM50a (with ADSL router)
Revision History
Date Revision # Summary of Changes
22 November 2010 Issue 2 Expected Solution – “Shipments”
Problem Description
Avaya has discovered that a number of BCM50 Rls. 5.0 units (NT9T6505E5) were programmed incorrectly in the manufacturing
process. As a result these units will display in the Element Manager that they are a “BCM50a”, i.e. a BCM50 with build-in ADSL router.
Since these units do not have a build-in ADSL router, the BCM50 system will raise alarm messages that the ADSL router card is
missing.
The alarm issue is aggravated after installing one of the Smart Update to the BCM50 system. When the BCM50 Rls. 5.0 is at the GA
load, the alarm will be raised a couple times after the boot process but will then stop. After applying any of the BCM50 Rls. 5.0 Smart
Update patches to the system, the alarm will be raised continuously about every minute.
In addition, the DHCP default settings are different for BCM50a systems, which mean that the on-board BCM50 DHCP server is
disabled by default since the BCM50 expects the ADSL router DHCP server to be active.
Avaya recommends deactivating the logging of the alarms 11409 and 11015 in the Alarm Settings panel of the Element Manager. This
will prevent the alarm being raised in Element Manager (emails, SNMP strings, etc.). The continuous logging of router alarms might
cause the alarms logs to be filled quickly and make it difficult to identify any other eventual issues with the affected BCM50 system.
Disabling the alarms does not change the function of the status LED, which will still turn red.
Besides the false alarms and DHCP setting, this issue does not have any functional or performance impact on the BCM50 units.
Expected Scope
The issue affects all new BCM50 Rls. 5.0 units for which all of the following criteria are true
•
Manufacturing Date: Oct 14th, 2010 to November 13th, 2010
•
Country of Manufacture: Made in China
(Please note that units “Made in Mexico” are NOT affected)
•
Product code: NT9T6505E5 – BCM50 5.0 without power cord
o This product code is also used in the following regional warehouse bundles:
COMPAS ID 149118 Issue 2
1
avaya.com
NT9T6505BBNA – BCM50 5.0 with NA Power Cord
NTBU3174 - NA BCM50 5.0 (4x8x2x2 IP with VM8) Bundle. North American Power Cord included.
NTBU3184 - NA BCM50 5.0 IP Bundle (4x0x2x8 IP with VM8) Bundle. North American Power Cord
included.
EMEA BCM Starter Bundles including the standard BCM50 5.0 product (NT9T6505E5)
All units not matching the three criteria above are not affected by this issue. Please note that other variants of BCM50 5.0 and BCM50
6.0 products are not affected by this issue.
Expected Solution
Avaya is creating a software update patch to correct the hardware type programming of the BCM50 from a “BCM50a” to a standard
“BCM50”. Once the hardware type has been corrected the unit will operate as normal (no missing router alarms, green status LED).
Avaya will update this bulletin as soon as the patch becomes available. The software and release notes will be made available in the
standard BCM corrective content locations.
Further Avaya has purged all affected units which are still in Avaya warehouse locations and the hardware type programming will be
corrected before they will be shipped by Avaya. Shipments of the NT9T6505E5 – BCM 5.0 and associated bundles will be delayed
until the rework has been completed. Customer with open orders for this product code or associated regional marketing bundles which
need the product urgently should contact their order management prime and can request that the products gets shipped without being
reworked (the issue can be corrected later in the field through the SW patch).
Recommended Action
If you should encounter one of the affected units, Avaya recommends disabling the alarms as described below and applying the
software patch that Avaya will provide.
Since this issue can be corrected through a software fix in the field and is not caused by a hardware defect, it is not required to return
the unit.
The Avaya technical support and order management team will not approve to return any affected units through the DOA process.
Fix Completion Date
Avaya will update this bulletin ones the software patch becomes available. Avaya anticipates making the software patch available by
Early to Mid December 2010.
COMPAS ID 149118 Issue 2
2
avaya.com
© 2010 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries.
All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
All other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used herein.
References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, 2009.
02/10
COMPAS ID 149118 Issue 2
3
-
1
-
2
-
3
Ask a question and I''ll find the answer in the document
Finding information in a document is now easier with AI
Related papers
-
Avaya Business Communications Manager - System Overview
-
Avaya BCM50 User manual
-
-
-
-
-
-
-
-