AT&T Definity 8410D User manual

Brand: AT&T

Model: Definity 8410D

Type: User manual

This manual is also suitable for

8410

AT&T

DEFINITY®

Communications System

Generic 1 and Generic 3 and System 75

8410 Voice Terminal User's Guide

NOTICE

While reasonable efforts were made to ensure that the information in this document

was complete and accurate at the time of printing, AT&T can assume no

responsibility for any errors. Changes or corrections to the informations contained in

this document may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact:

AT&T Customer Information Center

2855 North Franklin Road

P.O. Box 19901

Indianapolis, IN 46219

1 800 432-6600,

In Canada: 1 800 255-1242

Order:

Document No. AT&T 555-230-763

Issue 1, January 1994

For more information about AT&T documents, see Business Communications

Systems Publications Catalog, 555-000-010.

HEARING AID COMPATIBILITY

This equipment is compatible with the inductively coupled hearing aids as required

by the Federal Communications Commission (FCC).

YOUR RESPONSIBILITY FOR YOUR SYSTEM'S SECURITY

You are responsible for the security of your system. AT&T does not warrant that

this product is immune from or will prevent unauthorized use of common-carrier

telecommunication services or facilities accessed through or connected to it. AT&T

will not be responsible for any charges that result from such unauthorized use.

Product administration to prevent unauthorized use is your responsibility and your

system manager should read all documents provided with this product to fully

understand the features available that may reduce your risk of incurring charges.

Prepared by

AT&T GBCS Documentation Development

Middletown, New Jersey 07748-1998

Printed in USA

Contents

Using the Display, Softkeys, and Display Control Buttons

Entering Softkey Mode and Viewing

the Three Feature Option Screens

Other Softkey Features That May Be On Your Display

Using the Softkeys to Activate a Feature

Your 8410 Voice Terminal

A Quick Look at the Features

Voice Features

Display Features and Features Used with the Softkeys

How to Use the Features

General Instructions

Conventions Used in the Following Procedures

Troubleshooting (Later in this Guide)

Quick Reference Lists (At the Back of this Guide)

Resetting the Speakerphone with the Softkeys

(When Powering Up the Voice Terminal)

Voice Feature Procedures

Handset and Speaker

Abbreviated Dialing (AD)

Automatic Callback

Bridging/Manual Exclusion

Call Coverage/Consult

Call Forwarding All Calls

Call Park

Call Pickup 23

Conference

Drop

Handset Volume

Hold

Intercom (Automatic/Dial)

Last Number Dialed

Leave Word Calling (LWC)

Message

Mute

Priority Calling

Reset Speakerphone

Select Ring (and Ringer Volume)

Send All Calls 33

Speaker 34

Speakerphone 36

Test

Transfer

Display Feature Procedures

Call Information 39

Directory

Exit (Normal)

Inspect 41

Message Retrieval

Normal (Exit) 43

Stored Number

Time/Date 44

Timer 44

Tones and Their Meanings

Ringing Tones

Feedback Tones

Troubleshooting

System 75 Version Notes

Key Words to Know

Quick Reference Lists

Your 8410 Voice Terminal

The 8410 voice terminal is available in two models: one with a display and one

without a display. The display, along with the softkeys and display control buttons,

offers the user valuable added functionality. Both models are comprehensively

equipped so you can make the best use of the many features of the AT&T

DEFINITY® Communications System Generic 1 or Generic 3 and System 75.

Figure 1 below depicts the display-equipped model. However, both this model and

the 8410 without a display have the same button layout. Familiarize yourself with

your voice terminal, shown here and explained on the following pages.

Display

Handset

Softkeys

Display

control

buttons

Volume control

button

10 Call appearance/

feature buttons

Transfer button

Handset jack

(on back of

voice terminal)

Message light

Shift button

Line jack (on back

of voice terminal)

Test button

Mute button

Speaker/Reset

Speaker button

Speakerphone/

headset adapter

jack (on back of

voice terminal)

Hold/Ring

button

Drop

button

Dial pad

Conference

button

Figure 1. 8410D Voice Terminal (With Display)

Starting with the upper right corner of Figure 1 and continuing clockwise:

Display A 2-line by 24-character display.

Softkeys

The four buttons located below the display and labeled

with arrows ( [

▲ ] ), correspond to words on the display

screen. You can use the softkeys along with display

control keys to access up to 12 features on your voice

terminal in addition to those features administered on

the call appearance/feature buttons.

For a list of the features that can be accessed with the

softkeys, check with your system manager. For

procedures for using these softkey features, see “Using

the Display, Softkeys, and Display Control Buttons”

later in this guide.

Display control buttons

These four buttons are labeled [ Menu ], [ Exit ],

[

← ← Prev ], and [ Next → → ] .

●

[ Menu ] is used to enter Softkey Mode and access the

first feature option screen.

●

[ Exit ] is used for exiting the Display Mode and

returning to Normal (call-handling) Mode.

[

← ← Prev ] and [ Next → → ] can be used to help you go

●

back and forth through the feature option screens.

10 Call appearances/

feature buttons

Message light

Line jack

(on back of voice terminal)

Speakerphone/headset

adapter jack (on back of voice

terminal)

Dial pad

At least three of these 10 buttons are devoted to

incoming and outgoing calls (call appearances) and

are labeled with an extension number; the remaining

buttons access features (feature buttons) and are

labeled with a feature name. Each has a red light telling

you this is the line you are using or this is the line you

will get when you lift your handset. The green status

light next to each call appearance and feature button

tells you the line or feature is being used.

A red light which goes on steadily when a message has

been left for you.

This jack is used for connecting a line cord to your voice

terminal. The jack is labeled “LINE.”

This jack is used for connecting an external

speakerphone (such as an S101A or S201A

Speakerphone) or a headset adapter (such as a 500A

Headset Adapter) to your voice terminal. The jack is

labeled

The standard 12-button pad for dialing phone numbers

and accessing features. The letters “Q” and “Z” have

been added to the appropriate dial pad keys for

directory access, and the “5” button on your dial pad has

raised bars for visually-impaired users.

Conference button

For setting up conference calls. This button is labeled

[

Conf ] .

Drop button

For disconnecting from a call or dropping the last party

added to a conference call.

Hold/Ring button

A red button for putting a call on hold. By pressing

[

Shift ] and then [ Hold ] , you can select a personalized

ring for your voice terminal from eight possible ringing

patterns.

Speaker/Reset For accessing the built-in 2-way speakerphone. When

Spkr button

you press [ Shift ] and then [ Speaker ] (your voice terminal

must be on-hook, and it must be set for the

Speakerphone feature), you hear a set of tones as the

speakerphone performs an acoustic test of the

environment. When the tones stop, your speakerphone

has finished adjusting itself for optimal performance

and is ready for use.

Note: Your voice terminal can be set for either the

Speaker (listen-only) feature or the Speakerphone

(listen and talk) feature. Check with your system

manager to see how your Speaker button is to be used.

Mute button

For turning off the microphone associated with the

handset or the built-in speakerphone so the other person

on the call cannot hear you.

Test button

When the voice terminal is initially powered up, the

green light next to [

Test ] flashes if the link with the

PBX is not (or not yet) operational. The light changes to

steady green when the voice terminal is able to

communicate with the PBX, and then goes off after a

short period of time. After the voice terminal is powered

up, you can press [

Test ] to test the lights and the

display on your voice terminal.

Shift button

A blue button which can be used to access two additional

features (when [

Shift ] is active, the red light next to the

button is on.):

●

When used with [ Hold ] , you can select a

personalized ring from among eight available

patterns.

●

When used with [ Speaker ] , you can perform an

acoustic test of the environment and adjust the

speakerphone to the surrounding acoustic

environment for optimal performance (for the

built-in speakerphone option only).

Handset jack

This jack is for connecting a handset to your voice

(on back of voice terminal)

terminal. The jack is labeled

Transfer button

Volume control

button

●

Handset

For transferring a call to another voice terminal.

For adjusting the volume of the following:

The speakerphone or speaker when a call is in

progress using the 2-way speakerphone or 1-way

speaker

The handset receiver level while a call is in progress

using the handset

The tone ringer when the speaker is off and either

the handset is inactive or the tone ringer is active

Note: When the speaker is active, the ringer volume is

automatically reduced to a low setting. The volume is

restored when the speaker is turned off.

Remember: The Volume control button on your voice

terminal does not control the volume level of adjunct

equipment.

A handset is provided for placing and receiving calls.

(The handset is also known as the receiver.) In most

cases, you must lift the handset (go off-hook) or activate

the speaker or speakerphone before you can use a

feature.

A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be

used with the 8410 voice terminal. Each description includes what each feature does

and how you might want to use it.

Note: You will automatically have the following features on your voice terminal:

Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice

features and Normal Mode/the Exit feature (labeled [

Exit ] on the voice terminal)

among the display features. You may also be able to use the Speakerphone (and

Reset Speakerphone) or the Speaker feature. Check with your system manager to

see what other features you can use with the DEFINITY Generic 1 or Generic 3 or

System 75 switch.

Note: If you are using an 8410 voice terminal with a display, you may also be able to

use up to 12 other features accessed with the softkeys and display control buttons.

These features are in addition to the features that are administered on the call

appearance/feature buttons on your voice terminal. Check with your system

manager to see which softkey features are available to you.

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick

and easy dialing. Each number can be a complete or partial telephone number, an

extension number, or a trunk or feature access code. Abbreviated Dialing offers four

possible types of lists— personal, group, system, and enhanced, and you can have a

total of three out of the four lists. Numbers on a personal list are programmable by

you; numbers on group lists are programmable by the controller of the list; system

lists are programmable only by the system manager. Use this feature as a timesaver

for dialing frequently called, lengthy, or emergency numbers. Note: Check with

your system manager concerning what types of lists you have and how many of each

list.

Automatic Callback Sends you a special 3-burst ring indicating a previously busy

or unanswered extension you dialed is now available. Use to avoid constant redialing

when you wish to speak to someone who is frequently busy on the telephone or in

and out of the office. Note: You can use this feature only for extensions, not for

outside numbers.

Bridging/Manual Exclusion Permits you to answer or join in calls to someone else's

extension by pressing a bridged appearance button on your voice terminal. This

button can be any call appearance button labeled with another user’s primary

extension number, as assigned to you by your system manager. Use to assist in

handling calls for a designated coworker. Note: You can use the Manual

Exclusion feature to keep other users with whom you have a bridged call

appearance from listening in on an existing call.

Call Coverage/Consult Provides automatic redirection of certain calls to your voice

terminal for answering. (Your system manager determines which calls will be sent

to you.) Use to answer calls for other extensions for whom you provide coverage.

Note: If you are a covering user, you can use the Consult feature, after answering

a coverage call, to call the principal (the person for whom you are answering calls)

for private consultation. Then, you can add the calling party to the conversation,

transfer the call to the principal, or return to the calling party.

Call Forwarding All Calls Temporarily forwards all your calls to another extension

or to an outside number, depending on your system. Use when you will be away

from your voice terminal and you want your calls to be forwarded to a telephone

number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.

Use when you need to go elsewhere to get information during a call, or whenever you

wish to complete a call from a different location. Also, if the call received is for

someone else, use it to hold the call until the called party can answer it from another

voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in

your pickup group. Use when you wish to handle a call for a group member who is

absent or otherwise unable to answer. Note: You can use this feature only if you and

the called party have been assigned to the same pickup group by your system

manager.

Conference Allows you to conference up to six parties on a call (including yourself)

so you can conduct a 6-way discussion. Use to set up time-saving conferences, or to

spontaneously include an additional party important to a conversation.

Drop Disconnects from a call without requiring you to hang up the handset, turn

off the speakerphone, or press the switchhook. Can also be used with the Conference

feature to disconnect the last party added. Use whenever you want to continue using

the handset or speakerphone after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can

place another call, activate another feature, answer a waiting call, or leave your

voice terminal to do another task. Use when you have a call you don’t want to drop,

but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives you quick access to specified extensions. With

Automatic Intercom, you can call a predetermined partner by pressing a single

feature button. With Dial Intercom, you can call any member of a predetermined

group of users. (For the Dial Intercom feature, you need to know the group member’s

2- or 3-digit code.) Use to rapidly dial frequently called numbers.

Last Number Dialed Automatically redials the last extension or outside number

you dialed. Use to save time in redialing a busy or unanswered number.

Leave Word Calling (LWC) Leaves a message for another extension to call you

back. The called party will be able to dial message service (for example, an

attendant, AUDIX®, a covering user, etc.) to retrieve a short, standard message

which gives your name and extension, the date and time you called, and the number

of times you called. Use whenever you wish to have someone call you back; it will

help cut down on repeated call attempts. This feature also allows other people in

your system to leave a message for you.

Message Your Message light goes on when a caller has left a message for you. You

can then follow your system manager’s local message retrieval procedures to get your

message.

Mute Allows you to turn off the microphone of the built-in speakerphone or the

handset. Use when you want to confer with someone in the room with you, but you

do not want the other person on the call to hear your conversation.

Priority Calling Allows you to call an extension with a distinctive 3-burst ring to

indicate your call requires immediate attention. Use when you have important or

timely information for someone.

Reset Speakerphone Initiates an acoustic test of the surrounding environment by

using a series of tones. When the tones stop, your speakerphone has finished

adjusting itself for optimal performance. It is now ready for use. Use whenever you

move your voice terminal to a different location (even in the same room), when the

red light next to [

Speaker ] is fluttering, or when the display shows you a message that

the speakerphone needs to be reset. This feature is accessed by pressing [

Shift ] and

then [

Speaker ] or pressing the softkey below the word “Begin” on the display.

Select Ring Allows you to choose your own personalized ringing pattern for your

voice terminal from among eight available patterns. Use to help distinguish your

incoming calls from those of other nearby voice terminals. This feature is accessed

by pressing [

Shift ] and then [ Hold ] .

Send All Calls Temporarily sends all your calls to the extension of a person

designated by your system manager to answer them when you cannot (perhaps a

secretary or receptionist). Use when you will be away from your desk for awhile, or

when you do not wish to be interrupted by telephone calls.

Speaker (Listen-Only) Allows you to place calls or access other voice features

without lifting the handset. However, in order to speak to the other party, you must

use the handset. Use with feature activities that require listening only, such as on-

hook dialing, monitoring calls on hold, and group listening situations. Note: Your

voice terminal has either the Speaker (listen-only) or the Speakerphone function.

Check with the system manager to see how your voice terminal is administered.

Speakerphone Allows you to place and answer calls or access other voice features

without lifting the handset. When you press [

Shift ] and then [ Speaker ], the built-in

speakerphone performs a test of the surrounding acoustic environment by using a

sequence of tones. When the tones stop, your speakerphone has finished adjusting

itself for optional performance. It is now ready for use. (See “Reset Speakerphone.”)

Use the built-in speakerphone any time you prefer hands-free communication, both

speaking and listening, or for group conference situations. Note: Your voice

terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and

speak) feature. Check with your system manager to see how your voice terminal is

administered.

Test When the voice terminal is initially powered up, the green light next to [

Test ]

flashes if the link with the PBX is not (or not yet) operational. The light changes to

steady green when the voice terminal is able to communicate with the PBX, and then

goes off after a short period of time. After the voice terminal is powered up, you can

press [

Test ] to test the lights and the display on your voice terminal.

Transfer Transfers a call from your voice terminal to another extension or outside

number. Use when your caller needs to speak further with someone else.

Display Features and Features Used with the Softkeys

Note: If you are using an 8410 voice terminal with a display, you can also use up to

12 additional features accessed with the softkeys and display control buttons. Your

system manager can tell you which softkey features are available to you.

Directory Searches for the extension of another user in your location by allowing

you to key in the user’s name with the dial pad. Use as a handy quick reference

source for extension number information.

Exit Use [

Exit ] to leave Display (call-handling) Mode (after using any display or

softkey feature) and return to Normal (call-handling) Mode. Once you are in Normal

Mode, you can use the display to identify current call appearance, calling/called

party, and calling/called number.

Feature Status Indication Indicates the status of each feature accessed with the

softkeys. If the feature is active, an arrow (

▼ ) appears above the feature

abbreviation; if the arrow does not appear above the feature, the feature is off.

Inspect Shows you call-related information for an incoming call when you are

already active on a call. Use to identify and screen new calls.

Message Retrieval Allows you to retrieve messages left for you when your Message

light is on. Will also let you retrieve messages for other voice terminals not equipped

with a display (if you are authorized as a systemwide message retriever by your

system manager). Use to quickly and conveniently check messages, even when you

are already on a call.

Normal (see “Exit”)

Stored Number Allows you to check the number stored on an Abbreviated Dialing

button or as an item on an Abbreviated Dialing list. Also lets you see what number

you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing

list items before placing a call or reprogramming a number, and to make sure the

Last Number Dialed feature is appropriate to use.

Time/Date Shows you the date and time. Use as a handy calendar and clock.

Timer Allows you to measure elapsed time. Use in order to keep track of time

spent on a call or task.

How to Use the Features

The procedures which appear in the sections, Voice Feature Procedures and

Display Feature Procedures, give short, step-by-step instructions for using each

feature. For your convenience, features in each section are listed alphabetically.

General Instructions

Use the following special instructions for operating your voice terminal.

●

The first time you use these procedures, you will need to customize them for

yourself by obtaining the following information from your system manager:

●

➤ Your system manager may assign call appearances or features to the 10 call

appearance/feature buttons on your voice terminal. To the right of each

feature name in this section is a box. For each feature you have on your voice

terminal or feature you can access with the softkeys (see “Note” below), mark

a [

✔ ] in the blank box as a reminder. [The Conference, Drop, Hold,

Message, Mute, Select Ring, Test, and Transfer voice features and the

Normal Mode/the Exit feature (labeled [

Exit ] on the voice terminal) display

feature are already marked for you.] You may also be able to use the

Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with

your system manager to see what other features you can use with the

DEFINITY Generic 1 or Generic 3 or System 75 switch.

Note: If you are using an 8410 voice terminal with a display, you may also be

able to use up to 12 additional features accessed with the softkeys and display

control buttons. Check with your system manager to see which softkey

features are available on your voice terminal and then put a check in the box

beside each of those features.

➤ Any feature not appearing on a button or accessed with the display and

softkeys can be activated or canceled by dialing a 1-, 2-, or 3-digit feature

access code. Ask your system manager for the feature access codes for the

features you need, and then write the assigned code number in the provided

blanks in each feature procedure.

To operate a feature, you must have the handset off-hook (removed from

the cradle of the voice terminal) or the speaker or speakerphone on

unless otherwise noted.

If you receive an intercept tone (high-pitched, alternating high and low tone)

while attempting to operate any feature, you have taken too much time to

complete a procedural step or have made a dialing error. Hang up, get dial tone,

and begin again at Step 1.

System 75 is available in more than one version. Some features, such as

Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and

Priority Calling operate slightly differently with Version 1, and possibly

Version 2, than they do with later versions. If you are using Version 1 of 2 of

the System 75 software, you should check the section titled Troubleshooting

later in this guide before you use you use any of these four features.

Conventions Used in the Following Procedures

[ xxxxx ]

This box represents a call appearance button, which is

used exclusively for placing or receiving calls. The

button has a red light and a green status light and is

labeled with an extension number (shown as xxxxx).

[

Feature ] and

Each of these boxes represents a button that has a

[

Feature xxxxx ] feature assigned to it. The button is labeled with the

feature name, sometimes followed by an extension

number (shown as xxxxx) or a person’s name.

LWC CnLWC AutCB Timer

This rectangular box, 2 lines by 24 characters,

represents the 8410 display screen (for those sets that

have a built-in display). Like the example to the left,

the second line appearing on the display will most likely

list the features you can access with the softkeys. For

directions on using the display and softkeys, see the

section titled Using the Display, Softkeys, and

Display Control Buttons.

[handset tones]

The tone that appears in brackets after a step, such as

[dial tone], indicates what you should hear from your

handset (or speakerphone) after successfully performing

that step. For a list of tones and their meanings, see the

section titled Tones and Their Meanings.

Troubleshooting (Later in this Guide)

Later in this guide you will find a short section on troubleshooting. Use the

procedures listed in that section if you have problems in using your voice terminal.

Quick Reference Lists (At the Back of this Guide)

At the back of this guide is a set of quick reference lists. Use them to record your

feature access codes and trunk codes, Abbreviated Dialing personal list items, and

message and attendant extensions. Once you have completed the lists, remove the

page from the guide (tear along the perforation), and keep the lists near your voice

terminal.

Using the Display, Softkeys, and

Display Control Buttons

If you are using an 8410 voice terminal equipped with a display, the following

information will help you use the display, the softkeys, and the display control

buttons.

The softkeys are the four keys labeled with arrows ( [ ▲ ] ) located directly below the

display. The four display control buttons, labeled [

Menu ], [ Exit ], [ ← ← Prev ],

and [

Next → → ] are located under the softkeys. Figure 2 shows the location of the

softkeys in relation to the display above the softkeys and the display control buttons

below them.

Display

Softkeys

Display control buttons

Figure 2. The Display, Softkeys, and Display Control Buttons

Entering Softkey Mode and Viewing the Three Feature Option Screens

There are three separate feature option screens. Each of these screens allows you to

select from four different features.

You can enter Softkey Mode by pressing the display option button labeled [

Menu ] .

The following is an example of a feature option screen.

▼

LWC CnLWC AutCB Timer

The top line of each feature option screen shows you the status of each of the four

features. An arrow appears above the feature name or abbreviation if that feature is

active. If there is no arrow above the feature, the feature is not active. In the above

example, the Automatic Callback feature is active because there is an arrow above

that feature abbreviation.

Note: If the feature requires you to dial a telephone number or extension, such as

Call Forwarding, you will temporarily see the digits you are dialing, rather than the

arrow, above the feature name.

The second line on each feature option screen shows the features you can access. To

use any of these features, you must press the softkey below the feature name or

abbreviation. For example, on the feature option screen shown above, you can leave

a message for another extension to call you back by pressing the softkey below LWC

(the Leave Word Calling feature). If you want to cancel the message, press the

softkey below CnLWC (the Cancel Leave Word Calling feature).

To see the next set of four features, press the display control button labeled

[

Next → → ] ; to move back a screen, press the display control button labeled [ ← ← Prev ] .

Press [

Next → → ] or [ ← ← Prev ] until the feature you want to use appears on the second

line.

The following flowchart (Figure 3) shows the default features for the three feature

option screens. These are the 12 softkey features that are available when the voice

terminal (with display) is shipped from the factory. Also, see “Other Softkey

Features That May Be On Your Display” in this section.

LWC CnLWC AutCB Timer

CFrwd CPark TmDay PCall

Cancel

LWC

Timer

Prog Pause Mark Wait

Leave

Word

Calling

Automatic

Callback

Call

Park

Priority

Calling

Call

Forwarding

Time/

Date

Pause

Wait

Abbreviated

Dialing (AD)

Program

Mark

Figure 3. The Three Default Feature Option Screens

Note: An error tone (one beep) sounds when you have made a mistake in your

softkey entries.

Press [

Exit ] at any time to exit softkey mode and return to Normal (call-handling)

Mode.

Other Softkey Features That May Be On Your Display

Figure 3 shows the 12 default softkey features, those features that can be accessed

with the softkeys when the voice terminal is initially installed. However, if the voice

terminal is connected to a DEFINITY G3V3 (or later) switch, the system manager

may substitute other softkey features in their place. The following table is a list of

these alternate features and the feature abbreviation associated with each.

Abbreviation

Cnslt

Count

CPkUp

Dir

Excl

HFAns

IAuto

Feature

Abbreviated Dialing buttons (can be multiple buttons)

Consult

ACD Stroke Count (can be up to 10 buttons)

Call Pickup

Directory*

Manual Exclusion

Internal Auto Answer**

Automatic Intercom

Abbreviation

Feature

IDial

Dial Intercom

Inspt

Inspect

Last

Last Number Dialed

RngOf

Ringer Off

SAC

Send All Calls

SFunc

Abbreviated Dialed Special Function

Spres

Abbreviated Dialing Suppress

Stats

ACD Agent Statistics

Stop

Abbreviation Dialing Stop/Indefinite Wait

View

Stored Number

* A [ Call Display ] button should be administered, if access to System Directory is

provided. It is also desirable for [

Next Display ] to be administered.

** This feature is available only with the DEFINITY G3v2 (and later) switch.

Using the Softkeys to Activate a Feature

Your display and softkeys allow you to access up to 12 switch-related features. For

example, you may want to use the Priority Calling feature to call another extension

with a distinctive 3-burst ring. You can activate this feature with the softkeys in the

following way:

To access a feature with

1 Press [

Menu ]

the softkeys (Priority

Calling is used in this

●

The display shows the initial feature option

screen:

example)

LWC CnLWC AutCB Timer

2 Press [ Next → → ]

● The display shows:

CFrwd CPark DayTm PCall

3 To use the Priority Calling feature, press the softkey

below PCall and then dial extension

Note: When the feature is activated, after the

display screen shows you the digits you are dialing,

an arrow appears above the feature, as in the

example below. If there is not an arrow above the

feature, the feature is off.

▼

CFrwd CPark DayTm PCall

When the both parties hang up from the call, the

arrow above PCall (showing feature status

indication) disappears.

Resetting the Speakerphone with the Softkeys

(When Powering Up the Voice Terminal)

When you first power up the voice terminal, the following display appears.

PLEASE RESET SPKR.

Begin

Cancel

When you set the speakerphone on your voice terminal, you hear a set of tones as the

speakerphone performs an acoustic test of the environment. When the tones stop,

your speakerphone has finished adjusting itself for optimal performance and is ready

for use. For more information about the Reset Speakerphone feature, see “Reset

Speakerphone” in the section Voice Feature Procedures later in this guide.

To reset the

1 Press the softkey below Begin to reset the

speakerphone (when the

speakerphone

voice terminal is first

(Press the softkey below Cancel if you do not want

powered up)

to reset the speakerphone at this time. However,

note that the red light next to [

Speaker ] will continue

to flutter.)

●

If you press the softkey below Begin, the display

shows the following timed screen:

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

●

You will hear a set of rising tones as the

speakerphone adjusts itself to the surrounding

acoustical environment. These tones are

automatic. No user response is required.

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AT&T Definity 8410D User manual

Brand: AT&T

Model: Definity 8410D

Type: User manual

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