Citel EXTender 4100 Quick Installation Manual

IP Single or Dual Port

EXTender 4100

Quick Installation Guide

Document Number: G-4100-RUC Version: Rev AB

IP Single or Dual Port EXTender 4100: Quick Installation Guide 2

No part of this publication, including text, examples, diagrams, or icons, may be

reproduced, transmitted, or translated in any form or by any means, electronic,

mechanical, manual, optical, or otherwise, for any purpose, without prior written

permission of Citel Technologies.

Citel Technologies and its wholly-owned subsidiaries may have patents or

pending patents applications, trademarks, copyrights, or other intellectual

property rights covering subject matter in this publication. The furnishing of this

document does not give the recipient license to these patents, trademarks,

copyrights, or other intellectual properties.

Trademark Information

Citel, Citel Technologies, the Citel logo, Citel EXTender™, Citel IP PBXgateway

and The VoIP Migration Company are trademarks or registered trademarks of

Citel or its wholly-owned subsidiaries in the United States and other jurisdictions.

All other trademarks, registered trademarks, and service marks are the property

of their respective owners.

Accuracy Notice

Every effort was made to ensure that the information in this guide is complete

and accurate. However, Citel makes no representations or warranties, whether

expressed or implied, as to the accuracy or completeness of these materials and

shall not be liable for any loss or damage suffered or incurred as a result of

reliance upon or use of them.

Information in this publication is subject to change without notice. Citel

Technologies reserves the right, without prior notice, to change the equipment,

designs or documentation referred to herein as it considers necessary.

Your Responsibility for your System’s Security

Toll fraud is the use of your telecommunications system by an unauthorized

party, for example, persons other than your company’s employees, agents,

subcontractors, or persons working on your company’s behalf. Please note that

there may be a risk of toll fraud associated with your telecommunications system

and, if toll fraud occurs, it can result in substantial additional charges for your

telecommunications services.

You and your System Manager/System Administrator are responsible for the

security of your system such as programming and configuring your equipment to

prevent unauthorized use. The System Manager is also responsible for reading

all installation, instruction and system administration documents provided with

this product in order to understand fully the features that can introduce risk of toll

fraud and the steps that can be taken to reduce that risk. Citel Technologies does

not warrant that this product is immune from or will prevent unauthorized use of

common-carrier telecommunications services or facilities accessed through or

connected to it. Citel Technologies will not be responsible for any charges that

result from such authorized use.

IP Single or Dual Port EXTender 4100: Quick Installation Guide 3

Symbols and Conventions

Important symbols and conventions used throughout this guide are shown below.

Icon Description

Important safety information. Ignoring this information may

lead to physical danger to people.

Information alerting you to potential loss of data or damage

to an application, system or device.

Highlights important information.

Contacting Citel Technologies

Mail

Citel Technologies

3131 Elliott Avenue

Suite 250

Seattle, WA 98121

Citel Technologies

4040 Bowness Road NW

Calgary, AB T3B 3R7

Citel Technologies

4 Wheatcroft Business Park

Landmere Lane

Edwalton

Nottinghamshire

NG12 4DG UK

support@citel.com

Web

www.citel.com

Telephone

+1 877 248 3587 – select the support option

IP Single or Dual Port EXTender 4100: Quick Installation Guide 4

Products

The information contained within this document refers to the following products:

Part Number (North America) Description

E-4100G-SUC02 Dual Port IP PBXgateway

E-4100-RUC Single Port IP EXTender 4100

E-4100Z-RUC Single Port IP EXTender 4100 with FXO

E-4100Z-RUC02 Dual Port IP EXTender 4100 with FXO

Part Number (European Union) Description

E-4100G-SUC0241 Dual Port IP PBXgateway

E-4100-RUC41 Single Port IP EXTender 4100

E-4100Z-RUC41 Single Port IP EXTender 4100 with FXO

E-4100Z-RUC0241 Dual Port IP EXTender 4100 with FXO

Table 1: Product Part Numbers

Terms and Conventions

1. The IP Single or Dual Port EXTender 4100 is a multi-user communications

device that resides at the remote location and is referred to as the Remote.

The Remote connects to the PBXgateway at the corporate site thru the IP

network.

2. The Management Console is the programming interface that is accessed

through the PC’s serial port and is referred to as the MC.

3. The Management Browser is the programming interface that is accessed

through a Web Browser and is referred to as the MB.

4. The corporate PBX (Private Branch Exchange), KTS (Key Telephone

System) and KSU (Key Service Unit) is the phone system currently used by

the client. For simplicity, they will be referred to as the PBX.

IP Single or Dual Port EXTender 4100: Quick Installation Guide 5

Safety Information

WARNING – INPORTANT SAFETY INSTRUCTIONS

1. Read and make sure you understand all warnings and instructions, including

those marked on the product.

2. Do not install this product near water. For example, in a wet basement

location.

3. Do not install this product or associated wiring during a lightening storm.

4. Do not overload wall outlets as this can result in the risk of fire or electrical

shock.

5. Do not attach the power supply cord to building surfaces. Do not allow

anything to rest on the power cord. Do not place this product where anyone

can step on the cord.

6. Do not touch non-insulated wires or terminals unless the telephone wiring

has been disconnected at the network interface.

7. Unplug the product from the wall outlet before cleaning. Use a damp cloth for

cleaning. Do not use liquid or aerosol cleaners.

8. Do not operate the system if a chemical or gas leakage is suspected in the

area. Use a telephone located in another safe area to report the trouble.

9. The mains supply AC/DC adapter must only be used in an easily accessible

outlet.

10. Do not open the PBXgateway or Remote. There are no user-serviceable

parts inside. Only an authorized technician should open the unit for required

maintenance or upgrading purposes.

Power Surges

Sudden surges in electrical current can damage sensitive equipment. To

reduce the risk of damage to your equipment caused by lightening strikes,

for example, install surge a surge protector between your equipment and

both the AC power outlet, as well as, the telephone line.

IP Single or Dual Port EXTender 4100: Quick Installation Guide 6

Contents

1 INTRODUCTION ...................................................................................................................... 7

Important.............................................................................................................................. 7

What’s in the Box?............................................................................................................... 7

2 PLANNING AND PREREQUISITES ............................................................................................. 8

You Need to Know............................................................................................................... 9

You Need to Have............................................................................................................... 9

You Need to Point Out......................................................................................................... 9

3 INSTALLING THE REMOTE..................................................................................................... 10

Installation Diagram........................................................................................................... 10

Physical Installation........................................................................................................... 11

Removal................................................................................................................... 11

Setting up the COM Port ................................................................................................... 12

Power up LED Sequence........................................................................................ 13

4 CONFIGURING THE REMOTE ................................................................................................. 14

The Setup Wizard.............................................................................................................. 14

Navigating the Management Console............................................................................... 15

Essential Configuration...................................................................................................... 16

IP Parameters.......................................................................................................... 16

Testing the Installation....................................................................................................... 17

Optional Configuration Method.......................................................................................... 18

Enabling the Management Browser ........................................................................ 18

5 CONFIGURATION QUICK REFERENCE.................................................................................... 19

Essential Configuration – Quick Reference....................................................................... 19

Advanced Configuration – Quick Reference..................................................................... 20

APPENDIX A: TECHNICAL SPECIFICATIONS................................................................................................ 22

APPENDIX B: REGULATORY AND COMPLIANCE STATEMENTS ..................................................................... 23

Regulatory Notices............................................................................................................ 23

FCC Part 15 Statement ........................................................................................... 23

Problems, Repair and Warranty.............................................................................. 23

Industry Canada Statements................................................................................... 23

Notice d'Industrie Canada ....................................................................................... 23

Making Changes or Modifications ........................................................................... 24

Protection of the Environment – The WEEE Directive............................................ 24

Electricity at Work Regulations 1989....................................................................... 24

APPENDIX C: SUPPORTED TELEPHONES ................................................................................................... 25

IP Single or Dual Port EXTender 4100: Quick Installation Guide 7

1 INTRODUCTION

Important

Before beginning the installation process ensure that the instructions have

been read and understood completely. Also, ensure that the safety

information about this system has been communicated to appropriate

users and administrators.

Only trained, qualified service personnel should install or maintain this

product. Failure to follow the instructions may result in improperly installed

equipment or risk of electrical shock.

Changes or modifications not expressly approved by Citel Technologies

could void the user’s authority to operate the equipment and will impact

any warranty agreements.

What’s in the Box?

IP Single or Dual Port EXTender 4100:

 IP Single or Dual Port EXTender 4100 (1)

Figure 1: IP Single or Dual Port EXTender 4100

 Citel System Administration CD (1)

 Release Notes – if required (1)

 Universal Power Supply A-PUNIV-1 (1)

 Power Cord (1)

 RJ45ST Patch Cable (1)

 RJ45 to DB9 RS232 Cable (1)

IP Single or Dual Port EXTender 4100: Quick Installation Guide 8

2 PLANNING AND PREREQUISITES

You should read the information in this chapter before starting the installation

process as you may need to obtain some information or make changes that

could be difficult when on site.

1. Which model of PBX is used at the corporate site

2. Which digital telephones at the remote location will be communicating with

the PBXgateway ports

3. Where the PBXgateway and Remote will be physically located

4. Access to the power to be supplied to the PBXgateway and Remote

5. The PBXgateway (at the corporate site) and the Remote (at the branch

office) must be installed properly and the network link between both devices

must be operational

a) An appropriate network-terminating device must be installed and

functioning at the corporate site and the branch office supporting

10/100BaseT Ethernet interface. The data connection between the

corporate site and the Remote must be operational and configured

correctly.

b) Ensure that the correct TCP/UDP ports are opened to allow the Remote

to connect through the corporate firewall:

- The PBXgateway uses TCP/UDP port 2698

- The Remote uses port 12288 (and 12290 for the Dual Port Remote) for

incoming UDP streams and any port between 1024 and 65535 for

outgoing TCP streams

6. Power and Wiring

a) The system is designed to operate at 120-240V AC. Do not apply power

to the Remote until you are instructed to do so in the installation

procedure

b) Install the Remote power supply and cabling away from high RF noise

devices such as computers, fans, fluorescent ballasts and power

supplies

c) Use good wiring practices. Do not run wires over fluorescent lights,

computers, air conditioners, etc., as this can introduce noise.

d) Ensure that the power supply is within 5 feet (1.5 meters) of the Remote

IP Single or Dual Port EXTender 4100: Quick Installation Guide 9

You Need to Know

1. IP Settings:

a) Address – This is the IP address of the Remote

b) Subnet Mask – A number used to identify the IP subnet on the LAN

c) Default Router – The address of a device used to reach IP hosts not on

this IP sub-network

2. What voice compression is to be used based on the number of users and

available bandwidth. The voice compression methods available are

ADPCM32, ADPCM24, G.729A and G.711 (described in detail in the System

Administrator’s Guide).

3. The unique device name to be used for identifying the PBXgateway and

Remote. Seattle Office, New York Office for example.

4. The model number and release of the PBX in use at the corporate site

5. Corporate guidelines for password configuration and implementation

6. How to tune the voice parameters to match the IP network characters by

adjusting the Jitter Delay and Packet Size (described in the System

Administrator’s Guide).

You Need to Have

1. All of the items provided in the box with the Remote

2. A copy of the latest software version available for the Remote (if performing a

software upgrade)

3. Mounting screws and screwdriver (if wall mounting is required)

4. Access to the supported PBX ports

5. A PC or laptop to connect to the Remote with the following capabilities:

a) A serial port

b) A network port

c) A terminal emulator such as Windows HyperTerminal for accessing the

Remote Management Console (MC)

d) Microsoft Internet Explorer 5.x or later for configuring the Remote via the

Management Browser (optional configuration method)

You Need to Point Out

1. If a user dials emergency services from the remote location when connected

to the Remote and linked to the PBXgateway they will reach the emergency

facility that serves the location of the PBX and not the location of the

Remote. To ensure that you reach the correct emergency services for your

area use a telephone connected locally.

The Remote is available with an optional analog port for local dialing

IP Single or Dual Port EXTender 4100: Quick Installation Guide 10

3 INSTALLING THE REMOTE

Instructions for installing the Remote and connecting it to the existing telephone

infrastructure are provided in this chapter. Ensure that all of the prerequisites

have been met and that the planning tasks have been completed prior to

beginning the installation.

Before handling or operating the Remote make sure that the cover is

correctly secured to the base of the unit – hazardous voltages are present

inside.

Do not attempt to modify the Remote.

Installation Diagram

IP Network

PSTN

LAN

Router Router

IP Dual or Single

EXTender 4100

(Remote)

IP Dual Port

PBXgateway

(PBXgateway)

FXO Port

(optional)

Digital

Telephone

PBX / KTS / KSU

Figure 2: Installation Diagram

IP Single or Dual Port EXTender 4100: Quick Installation Guide 11

Physical Installation

Remote (left side of Figure 2 – previous page):

1. Place the unit in the destination location. The Remote can either be wall

mounted or placed on any desktop.

2. Connect the supplied RJ-45 to DB-9 console cable between the console port

(labeled COMM) and the PC’s serial (COM) port.

3. Prepare to connect the supplied RJ-45 to RJ-11 cable between port 1 on the

rear of the Remote and a supported telephone set. Do NOT connect the

telephones until the setup wizard has been run.

4. Prepare to connect the supplied RJ-45 to RJ-11 cable between port 2 on the

rear of the Remote and a supported telephone set (Dual port Remote only).

Do NOT connect the telephones until the setup wizard has been run.

If the PBX type has not been selected by running the Setup Wizard this can

cause damage to the telephones. Line voltages can vary greatly depending on

the PBX being used.

5. Connect the LAN port to the LAN with an RJ-45 Ethernet cable.

Do not apply power to the unit until instructed to do so. An improperly

configured Remote can cause damage to the unit or to the telephone sets.

Removal

Refer to the instructions below when moving or removing the Remote:

1. Power down the unit

2. Disconnect the RJ-45 from the LAN port

3. Disconnect the RJ-45 to RJ-11 cable between port 1 on the Remote and the

telephone

4. Disconnect the RJ-45 to RJ-11 cable between port 2 on the Remote and the

telephone

5. Disconnect the RJ-45 to DB-9 console cable between the console port and

the PC’s serial (COM) port

6. Remove the unit from the desktop or wall (if wall mounted)

IP Single or Dual Port EXTender 4100: Quick Installation Guide 12

Setting up the COM Port

The Remote can be configured through the serial port when using a terminal

emulator such as Windows HyperTerminal. The following are the steps

necessary to access the Remote’s Management Console.

1. Start a HyperTerminal session. On a default installation of Windows XP, for

example, at the Start menu select Programs, Accessories, Communications

and finally HyperTerminal.

2. Enter a name for the new connection in the Name box – Remote, for

example

3. Select the COM port you are using from the options in the Connect drop-

down list

4. Check the configuration of the communications port and make sure that the

settings are as follows:

Bits per second 9600

Data bits 8

Parity None

Stop bits 1

Flow control Xon/Xoff

5. Plug the power supply in to the Remote and then into the AC wall outlet.

Allow the unit to complete the bootup sequence.

6. Wait a few seconds and the “Press ‘Enter’ to start the shell…” prompt is

displayed.

7. Press Enter. A password prompt is displayed if a password is set (there is no

default password).

If the Remote is running but you do not see these prompts the serial connection

between your computer and the unit may be at fault. You must correct this

problem before you can use the HyperTerminal connection successfully.

8. Type the unit’s password, if one was set, and press Enter. The Management

Console welcome screen is displayed

9. To ensure that you can see all the information displayed you must set the

screen size to 24 lines by 80 columns. The screen size is correctly set when

the Welcome screen is displayed with the ‘#’ border.

IP Single or Dual Port EXTender 4100: Quick Installation Guide 13

Power up LED Sequence

During power up of the Remote the following LED flashing sequences are

presented:

Test LED Status

DRAM Test Status LED 1 – Green Flicker

Status LED 2 – Off

Analog Port LED – Off

Self Test Status LED 1 – Solid Green

Status LED 2 – Off

Analog Port LED – Off

ROM Countdown Status LED 1 – Solid Green

Status LED 2 – Off

Analog Port LED – Green Flicker

Loading Image Status LED 1 – Green Flashing

Status LED 2 – Off

Analog Port LED – Solid Green

Loading Image Successful Status LED 1 – Solid Green

Status LED 2 – Off

Analog Port LED – Solid Green

Table 2: Power up LED Sequence

IP Single or Dual Port EXTender 4100: Quick Installation Guide 14

4 CONFIGURING THE REMOTE

This chapter describes the necessary steps to configure the Remote using the

Management Console (MC). The unit is programmed at the factory with default

settings to provide the basic parameters to accommodate most network

environments.

The Setup Wizard

After the unit has been powered up a series of self diagnostics tests will be

performed. When complete, the following prompt will be presented:

Press ‘Enter’ to start the shell...

If power is supplied to the Remote prior to running Windows HyperTerminal (or

equivalent communications software) this message will not be displayed.

Hitting Enter will result in the administrator being prompted to run the Setup

Wizard. The Setup Wizard will ask the administrator a series of questions to

assist with the configuration process. It is highly recommended that the Setup

Wizard be run at the start of any new installation.

The administrator can also run the Setup Wizard at any time to change the

configuration parameters:

Path: Gateway->Utilities->Setup Wizard

Follow the prompts in the Setup Wizard to configure the following parameters:

1. A unique name for the Remote (i.e. New York Office)

2. Country Code – the region is set automatically depending on the country

code selected

3. Select the appropriate PBX type

4. Enter the address of the PBXgateway

5. IP Parameters (or DHCP):

a) IP Address

b) Subnet Mask

c) Default Router

6. When complete the administrator is prompted to save the changes and

reboot.

IP Single or Dual Port EXTender 4100: Quick Installation Guide 15

Navigating the Management Console

After the Setup Wizard has been run successfully the main Management

Console (MC) screen can be accessed. The MC uses command keys and cursor

keys to navigate through the sub-menus:

Key Description

Cancel, leaving values at their previous settings.

Accepts the change you have entered or exits the

current menu option. Administrator will also be

prompted to save configuration changes if required.

Access the currently selected menu item.

Go to an item in a menu. You can also select a menu

item by typing the first character in its name.

or + A

Help screen. This help screen is for the UI itself and

not the features listed in the UI.

or + R

Refreshes the current screen.

Table 3: Navigating the Management Console

IP Single or Dual Port EXTender 4100: Quick Installation Guide 16

Essential Configuration

1. Port Enabled Yes/No – Disabling any unused ports is recommended in order

to reduce any unnecessary traffic on the network link.

Path: Remote->Configuration->Port->Port_1 (and Port_2)

2. Setting User IDs – A user ID “maps” which port on the Remote connects to a

specific port on the PBXgateway. There are several ways in which this is

accomplished:

a) By default Port Matching is enabled (

Path: Gateway->Configuration-

>Connect).If no User ID is entered in the Remote the user will be

prompted to enter the User ID when connecting to the PBXgateway. It is

the port number of the PBXgateway by default. The administrator must

advise the users of the User ID to connect with.

b) User IDs can be manually input either in the individual port menus or by

use of the User List feature (

Path: Gateway->User List). The User List

allows for easier management of multiple users. The main difference with

the User List is that a user can be assigned multiple ports to connect to

(typically not used on a one or two port system).

c) When using multiple Remotes to connect to a single PBXgateway the

User IDs must be used to specify which user is to connect to which

port(s) on the PBXgateway (

Path: Gateway->Configuration->Port-

>Port_1 (and Port_2)).

It is recommended that User IDs reflect the user’s extension number. For

example, if John Smith’s internal extension number was 5837 then 5837 should

be used as this port’s User ID.

3. Setting the IP Destination – The IP destination is simply the address of the

PBXgateway. The Remote will attempt to connect to the PBXgateway using

this address.

Path: Remote->Configuration->Connect->RVP_Over_IP->Port_1 (and

Port_2)

IP Parameters

Prior to the users making any phone calls or the administrator having remote

access to the Remote the system IP parameters must be configured.

Path: Remote->Configuration->IP->LAN->Address

1. Address Mode – In Static mode the Remote will use the IP information

entered in the Address, Subnet Mask and Default Router fields. In DHCP

mode (Dynamic Host Configuration Protocol), if the corporate network is

equipped with a DHCP server, the address will be assigned automatically.

The Remote’s IP address will be displayed with the system information

(

Path: Remote->Status->System->General Info) and can be viewed at any

time.

2. IP Address – A valid IP address for the Remote must be entered in order for

it to operate on the IP network. The IP address should be obtained from the

corporate IT Administrator prior to configuring the Remote.

IP Single or Dual Port EXTender 4100: Quick Installation Guide 17

3. Subnet Mask – A valid subnet mask for the Remote must also be entered in

order for it to operate on the IP network. The subnet mask should be

obtained from the corporate IT Administrator prior to configuring the Remote.

4. Default Router – A valid default router address must be entered to reach IP

hosts not on this same IP sub-network. The default router should be obtained

from the corporate IT Administrator prior to configuring the Remote.

Path: Remote->Configuration->IP->LAN->Address

5. Telnet – The Remote can be accessed remotely by use of a standard Telnet

session. By default Telnet is enabled.

6. Rlogin – The Remote Management Console can also be accessed through

the Remote’s Gateway Login feature with Rlogin enabled. The Gateway

Path: Remote->Gateway Login. For security

reasons this feature is disabled on default.

7. FTP – File Transfer Protocol (FTP) is used primarily during the upgrade

process. For security reasons this feature is disabled on default. FTP should

remain disabled when not upgrading a unit or unless otherwise instructed to

by a customer support representative.

An Administrator’s password should be set to restrict unauthorized access to

Remote. If the password is lost or forgotten please contact a customer support

representative at 1-877-248-3587 or

[email protected] for details on how to

reset the unit’s password. Individual port passwords are not affected.

HE ESSENTIAL CONFIGURATION PARAMETERS FOR THE REMOTE ARE NOW

COMPLETE. FOR ADVANCED CONFIGURATION PARAMETERS REFER TO THE LIST ON

Advanced Configuration – Quick Reference OR THE SYSTEM ADMINISTRATOR’S

GUIDE FOR FULL DETAILS.

LEASE TEST THE CURRENT CONFIGURATION BY MAKING A FEW “TEST” PHONE

CALLS PRIOR TO GOING ON TO THE ADVANCED CONFIGURATION SECTION.

Testing the Installation

If the units are installed properly, but you still cannot connect the remote

telephone, you should test the IP connection. This test will not run if the

telephone is off-hook.

1. Access the Management Console (MC).

2. Reset the IP Port.

Path: Remote->Utilities->Diagnostics->Test IP

3. Using the default values, select “Begin Test.” This test will send voice

packets to the offsite unit and will count the packets as they are sent back.

4. The MC will run the test and, upon completion, a test results window appears

as shown on the next page:

IP Single or Dual Port EXTender 4100: Quick Installation Guide 18

Figure 3: Test Results Window

5. From a PC on the remote network make sure that you can reliably ping the

Remote.

6. From a PC on the corporate network make sure you can reliably ping the

PBXgateway on the remote network.

Optional Configuration Method

There are optional configuration parameters also available to the administrator.

Enabling the Management Browser

The Remote can also be configured via an HTML interface. The Web Server

feature must first be enabled in order to administer the units with this method.

1. Web Server – In order to configure the units using the Management Browser

(MB) the Web Server must be set to “Enabled.”

Path: Remote->Configuration->IP->LAN

2. There must also be a valid IP Address entered for the Remote.

Path: Remote->Configuration->IP->LAN->Address

Additional Management Browser parameters can also be configured either prior

to launching the MB or any time after.

3. Web Timeout – This parameter determines the amount of time a

Management Browser screen can be left idle (no programming activity)

before the session is terminated.

Path: Remote->Configuration->IP

4. Web Refresh LED – The Port Status LEDs update every 10 seconds. If the

frequent updates are found to be a hindrance the LED refreshing can be

disabled.

Path: Remote->Configuration->IP

IP Single or Dual Port EXTender 4100: Quick Installation Guide 19

5 CONFIGURATION QUICK REFERENCE

Essential Configuration – Quick Reference

This section is a quick reference list of the essential configuration steps that must

be performed during the execution of the Setup Wizard and/or after the Setup

Wizard has been run to ensure proper functionality of the units. For a full

description of the features described below refer to the System Administrator’s

Guide.

1. Enable or disable individual ports (disable ports that are not in use).

Path: Remote->Configuration->Port->Port_1 (and Port_2)

2. Set the user IDs for each port to “map” remote users with specific PBX ports.

Path: Remote->Configuration->Port->Port_1 (and Por_2) ->User ID

3. Set the IP Destination address that the Remote will use to connect to the

PBXgateway. This is simply the address of the PBXgateway.

Path: Remote->Configuration->Connect

4. Set the IP parameters to allow the Remote to communicate over the IP

network.

Path: Remote->Configuration->IP->LAN->Address

5. Allow Tenet and FTP access for administrative and upgrade purposes.

Path: Remote->Configuration->IP->LAN

FTP should always be disabled when not performing an upgrade or file transfer

to and from the unit.

6. Enable the Analog Port on the Remote (if equipped), enable or disable the

ringing, assign a Dial Key, assign a Dial Prefix and/or and Emergency

Number. See the System Administrator’s Guide for full details.

Path: Remote->Configuration->Port->Port_1 (and Port_2) ->More

IP Single or Dual Port EXTender 4100: Quick Installation Guide 20

Advanced Configuration – Quick Reference

This section is a quick reference list of the additional configuration steps that can

be performed either during the execution of the Setup Wizard or anytime after to

improve system performance. Although not required, the advanced features may

be used to assist with managing the units or trouble shooting voice issues.

Please consult the Advanced Configuration section prior to contacting customer

support. For a full description refer to the System Administrator’s Guide.

1. Identify the port by entering a Description for the specific port (typically the

user’s name).

Path: Remote->Configuration->Port->Port_1 (and Port_2)

2. Setup a Connect password to provide a secure connection restricting

unauthorized access to the Remote to the PBXgateway.

Path: Remote->Configuration->Port->Port_1 (and Port_2)

3. Set Auto-connect to “enabled” for the sets to automatically connect to the

PBXgateway. If the link to the PBXgateway is lost for any reason the sets will

attempt to automatically reconnect.

Path: Remote->Configuration->Port->Port_1 (and Port_2)

4. Enable Active Call Monitoring (Nortel Norstar PBX only) to monitor another

station’s activity (on another call, for example).

Path: Remote->Configuration->Port->Port_1 (and Port_2)->Phone Features

5. Configure Line Signaling (Nortel Norstar PBX only) – Used to help eliminate

clicking noise in the audio path on certain installation environments.

Path: Remote->Configuration->Port->Port_1 (and Port_2)

6. Provide a system name making it easier to identify the unit when

administering multiple Remotes.

Path: Remote->Configuration->System

7. Set the Time and Date to provide accurate time and date stamps for trouble

shooting and system maintenance

Path: Remote->Utilities->System->Set Date

8. Set an Administrator’s password to restrict access to the Remote’s

Management Console (MC)

Path: Gateway->Utilities->System->Set Password

If the password is lost or forgotten please contact a customer support

representative at 1-877-248-3587 or support@citel.com for details on how to

reset the unit’s password. Individual ports are not affected.

9. The Administrator assigns the IP Address, Subnet Mask and the Gateway

Address for each Static Route (if required).

Path: Remote->Configuration->IP->Static Routes

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Citel EXTender 4100, PBXgateway E-4100-RUC, PBXgateway E-4100-RUC41, PBXgateway E-4100G-SUC02, PBXgateway E-4100G-SUC0241, PBXgateway E-4100Z-RUC, PBXgateway E-4100Z-RUC02, PBXgateway E-4100Z-RUC0241, PBXgateway E-4100Z-RUC41 Quick Installation Manual

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