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Hunter Douglas Sonnette User manual

  • Hello! I've read the user manual for the Hunter Douglas Sonnette Cellular Roller Shades with the Custom Clutch Operating System. This document provides instructions on installation, operation, and maintenance, as well as details about the universal cord tensioner and optional magnetic hold-down brackets. I am ready to answer your questions about the shades and the information within the manual.
  • What are the different mounting options for the brackets?
    What should I do if the shade raises or lowers unevenly?
    What are the cleaning recommendations?
Installation
•
Operation
•
Care
Sonnette
®
Cellular Roller Shades
Custom Clutch Operating System
CONTENTS
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
Questions?
Call Hunter Douglas Consumer Support at (800) 789-0331.
GETTING STARTED ...................................................................................... 1
Product View — Standard Bracket and Cassette ...........................................1
Tools and Fasteners Needed ...........................................................................2
INSTALLATION .............................................................................................3
Installation Overview .......................................................................................3
Mount the Standard/Designer Metal Brackets — Inside Mount ...................4
Mount the Standard/Designer Metal Brackets — Outside Mount ................5
Install the Shade— Standard/Designer Metal Brackets ...............................6
Mount the Brackets — Cassette Inside Mount ..............................................7
Mount the Brackets — Cassette Outside Mount ...........................................9
Install the Shade — Cassette ......................................................................11
Attach the Universal Cord Tensioner (UCT) ..................................................12
Attach the Magnetic Hold-Down Brackets (Optional) ..................................13
OPERATION .................................................................................................14
Operate the Shade .........................................................................................14
TROUBLESHOOTING ................................................................................. 15
Troubleshooting .............................................................................................15
CARE............................................................................................................. 19
Remove the Shade (If Necessary) .................................................................19
Cleaning Procedures ......................................................................................20
CHILD SAFETY ............................................................................................ 21
Cord Loop Shades ..........................................................................................21
WARRANTY ................................................................................................22
GETTING STARTED
1
Product View — Standard Bracket and Cassette
Cord
Tensioner
and
Bracket
Beaded
Cord
Loop
M Clutch-Side
Installation
Bracket
M Idle-Side
Installation
Bracket
Clutch-Side
Installation
Bracket
Designer Metal Brackets
Idle-Side
Installation
Bracket
Standard
Bracket Shade
Cassette Shade
Cassette
Installation
Brackets
2
GETTING STARTED
Thank you for purchasing Hunter Douglas Sonnette® Cellular Roller Shades. With proper
installation, operation, and care, your new shades will provide years of beauty and
performance.
Please thoroughly review this instruction booklet before beginning the installation.
Tools and Fasteners Needed
■ #1 Flat blade and #2 Phillips screwdriver
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Power drill and
3
⁄
32
" drill bit
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided) — For Standard M Clutch, Designer Metal
Bracket and Cassette Shades. Two 1
1
⁄
2
" screws are provided per installation bracket.
■ Longer #6 Hex Head Screws (Not Provided) — For Cassette Shades. If using
spacer blocks, use #6 screws long enough for a secure attachment.
■ Speed Nuts and Screws (Provided) — For Cassette Shades. Extension brackets
come with screws and speed nuts.
■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
CAUTION: For Standard/Designer Metal Bracket Shades, installation into drywall with
drywall anchors are not recommended. Mount into wood/metal studs or into concrete
with metal anchors.
#6 x 1
1
∕
2
" Hex
Head Screw
(Provided)
#10 x 1
1
∕
2
" Hex
Head Screw
(Provided)
Speed Nut
and Screw
(Provided with Each
Extension Bracket)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
INSTALLATION
3
Installation Overview
■ Your order will include the correct number of installation brackets for your shade width.
■ Shade orders may also include spacer blocks or extension brackets, if they were specified
for added clearance.
NOTE: Standard Bracket Shade/Designer Bracket Shades that exceed 78" in length will
utilize the 2 inch bracket.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process will
follow easily. To prepare for this important first step, review the mounting types and basic
window terminology illustrated below.
■ Refer to the appropriate page below based on your order:
➤ Inside Mount for Standard/Designer Metal Bracket Shades — Page 4
➤ Outside Mount for Standard/Designer Metal Bracket Shades — Page 5
➤ Inside Mount for Cassette Shades — Page 7
➤ Outside Mount for Cassette Shades — Page9
Cassette
Installation Bracket
For Added Clearance
Extension
Bracket*
1
∕
4
" or
1
∕
2
"
Spacer Blocks*
Standard/Designer Metal
Installation Bracket
*For cassette installation only.
Cassette Shades
Shade Width Brackets
15" – 36" 2
36
1
⁄
8
" – 79" 3
79
1
⁄
8
" – 96" 4
Outside Mount
Shade mounts
outside window
opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb
INSTALLATION
4
Mount the Standard/Designer Metal Brackets — Inside
Mount
The installation brackets are supplied
in pairs: clutch side with the beaded
cord loop and idle. Identify which
side each of the brackets will go on
the shade based on your order.
■ Check the orientation of the chain
guide. The chain hangs from the
bottom of the chain guide. If it is
not, see “Change the Chain Guide
Orientation” on page 17.
■ If you ordered bracket covers, install the idle-side bracket cover by aligning the bracket
with the channels in the bracket cover and sliding it onto the bracket.
■ Install the clutch-side bracket cover by
snapping it onto the bracket.
■ Center the ordered width of the shade
and position the bracket in place while
maintaining a minimum of
1
⁄
16
" space
between the bracket and the side jamb.
Increase the space to
1
⁄
8
" for bracket
covers. Mark each of the screw holes.
IMPORTANT: The front edges of the
installation brackets must be level and
aligned to each other.
■ Drill the screw holes using a
3
⁄
32
" drill bit.
■ Use a level to check that the mounting
surface is level.
■ For Designer Metal Brackets. Install the
end cap into the back of the bracket.
■ Attach the installation brackets using the screws provided.
WARNING: Mount into wood/metal studs or into
concrete with concrete anchors. Drywall anchors
are not recommended.
■ Designer Metal Brackets Only. Install the bracket
covers over screw holes by pushing into place.
Proceed to “Install the Shade— Standard/Designer Metal Brackets” on
page 6.
Standard M Brackets
Idle-Side
Clutch-Side Clutch-Side
Designer Metal Brackets
Idle-Side
Slide onto
Bracket
Idle Clutch
Snap onto Bracket
Inside Mount
Idle Side
Inside Mount
Clutch Side
End Cap
Bracket
Cover
Installed
INSTALLATION
5
Mount the Standard/Designer Metal Brackets — Outside
Mount
The installation brackets are supplied
in pairs: clutch side with the beaded
cord loop and idle side. Identify which
side each of the brackets will go on
the shade based on your order.
■ Check the orientation of the chain
guide. The chain hangs from the
bottom of the chain guide. If it is
not, see “Change the Chain Guide Orientation” on page 17.
■ Center the ordered width of the shade -
1
⁄
8
" over the window at the desired height and
mark its location.
■ Place the outside edge of the brackets on the previously made marks.
■ Mark the screw holes and drill the screw holes using a
3
⁄
32
" drill bit.
➤ A minimum 2
1
⁄
8
" flat vertical surface is required to mount the brackets.
➤ The top of the installation brackets should be at the desired height. The brackets
should be level and aligned.
■ Use a level to check that the mounting surface is level.
■ For Designer Metal Shades. Install the end cap into the back
of the bracket.
■ Attach the installation brackets using the screws provided.
WARNING: Mount into wood/metal studs or into concrete with
concrete anchors. Drywall anchors are not recommended.
■ Designer Metal Brackets Only. Install the bracket
covers over screw holes by pushing into place.
Proceed to “Install the Shade— Standard/Designer Metal Brackets” on
page 6.
Idle-Side
Clutch-Side
Standard M Brackets
Clutch-Side
Designer Metal Brackets
Idle-Side
Idle-Side
Bracket
Clutch-Side
Bracket
End Cap
Bracket
Cover
Installed
INSTALLATION
6
Install the Shade— Standard/Designer Metal Brackets
Standard/Designer Metal Bracket Shades
Standard brackets shown. Designer Metal brackets
follow the same installation procedure.
Install Clutch End
■ Position the bead chain connector.
➤ Ensure the bead chain connector is
pulled to the front of the chain wheel.
■ Push the clutch end of the roller with the clutch base
on the bracket, as shown in the illustration.
Install the Idler End
■ Push in the spring idler to compress.
■ Slide the idler onto the bracket and slide to the
center hole. Idler will expand and will engage
the bracket to secure the shade into the bracket.
■ If the light gap is not even, see
"Troubleshooting" on page 16.
Connector
Connector
Inside Mount
(Shown in
Ceiling-Mounted
Orientation)
Outside Mount
(Shown in
Wall-Mounted
Orientation)
Clutch
Base
Idler
Push in
to compress
Idler
Compressed
Slide Idler until
Seated in Center Hole
INSTALLATION
7
Install the Bracket Cover — Outside Mount Standard Brackets Only
■ Install the idle-side bracket cover by aligning the bracket with the channels in the bracket
cover and sliding it onto the bracket.
■ Install the clutch-side bracket cover by snapping it onto the bracket.
Proceed to “Attach the Universal Cord Tensioner (UCT)” on page 12.
Mount the Brackets — Cassette Inside Mount
■ Your order will include the correct number of installation brackets for your shade width, as
shown in the table below.
Prepare the Installation Brackets
■ Use pliers or heavy duty scissors to remove the top
tabs on the installation brackets.
NOTE: Save these tabs once removed. They may be
used as shims, if necessary.
Mount the Installation Brackets
■ Mark 2" to 3" from each jamb for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
NOTE: Before the headrail is installed, the bracket levers need to be fully to the left, and
once the headrail is properly in place, levers automatically click to the right.
Slide onto
Bracket
Idle Clutch
Snap onto Bracket
Installation Brackets For Added Clearance
Extension
Bracket
1
∕
4
" or
1
∕
2
"
Spacer Blocks
Shade Width Brackets
2
3
4
15" – 36"
36
1
∕
8
" – 79"
79
1
∕
8
" – 96"
XL Bracket
Tab
Remove Tab
Back Cover Bracket
Bracket Lever
Space Evenly Space Evenly
2" to 3" 2" to 3"
Jamb Jamb
Top View
INSTALLATION
8
■ Center the brackets on your marks and mark the location of the screw holes.
➤ The minimum casement depth required for
installation brackets is 1".
➤ The minimum casement depth required for a fully
recessed mount is 3
3
⁄
16
". For depths greater than
3
3
⁄
16
" where a flush mount is desired, place the back
of the bracket at 3
3
⁄
16
".
■ Use a level to check that the mounting surface is level.
Shim the brackets, if necessary (use the top tab that
was removed from the brackets).
■ Drill the screw holes using a
3
⁄
32
" drill bit.
CAUTION: Use drywall anchors when mounting
into drywall.
■ Attach the installation brackets using the screws provided.
IMPORTANT: Do not overtighten the screws. Check to
ensure the bracket lever can be moved easily side to side.
If not, loosen the screws
in one-eighth turn increments until
the lever can be moved easily.
IMPORTANT: The front edges of the installation brackets
must be level and aligned to eachother.
Proceed to “Install the Shade — Cassette” on page 11.
2" to 3"
Casement
Depth
INSTALLATION
9
Mount the Brackets — Cassette Outside Mount
■ Your order will include the correct number of installation brackets for your shade width, as
shown in the table below.
Prepare the Installation Brackets
■ Use pliers or heavy duty scissors to remove the top
tabs on the installation brackets.
NOTE: Save these tabs once removed. They may be
used as shims, if necessary.
Mount the Installation Brackets
■ Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark the mounting surface at each end of the headrail.
➤ Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
■ Mark 2" to 3" from each end of theheadrail.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
NOTE: Before the headrail is installed, the bracket levers need to be fully to the left, and
once the headrail is properly in place, levers automatically click to the right.
■ Center the installation brackets or extension brackets on your marks and mark where to
drill the screw holes.
➤ A minimum 1
1
⁄
8
" flat vertical surface isrequired for the installation brackets. Extension
brackets require 1
1
⁄
4
".
➤ The top of the installation brackets or extension brackets should be at the desired
height. The brackets should be level andaligned to each other.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets oncurved molding.
Installation Brackets For Added Clearance
Extension
Bracket
1
∕
4
" or
1
∕
2
"
Spacer Blocks
Shade Width Brackets
2
3
4
15" – 36"
36
1
∕
8
" – 79"
79
1
∕
8
" – 96"
XL Bracket
Tab
Remove Tab
Back Cover Bracket
Bracket Lever
Window Opening
Space Evenly Space Evenly
2" to 3" 2" to 3"
Headrail End Mark Headrail End Mark
INSTALLATION
10
■ Use a level to check that the mounting surface is level. Shim the brackets, if necessary (use
the top tab that was removed from the brackets).
■ Drill the screw holes using a
3
⁄
32
" drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■ Attach the installation or
extension brackets using the
screws provided.
IMPORTANT: The top of the
installation brackets or extension
brackets must be level with their
front edges aligned.
■ If using spacer blocks, attach the spacer block(s) and
installation bracket to a flat vertical mounting surface
with #6screws long enough for asecure installation.
➤ The top of the spacer blocks should be at the
desired shade height.
IMPORTANT: Do not add more than 1
1
⁄
2
" of
clearance using spacer blocks.
IMPORTANT: The tops of the installation brackets
must be level with the front edges aligned.
CAUTION: Use drywall anchors when mounting
into drywall.
1
∕
8
"Extension
Bracket
1
1
∕
4
"
1
1
∕
2
"
Maximum
Spacer
Blocks
Longer
Screw
INSTALLATION
11
■ If using extension brackets, attach an installation bracket
to the underside of each extension bracket using thespeed
nuts and screws provided.
Install the Shade — Cassette
■ Position the shade
so that the front
faces you.
■ Ensure that each
lever is pushed to
the left side of the
bracket before installing the shade.
■ Slide the headrail into the installation brackets so that the headrail is between
the lever and the bracket, asshown.
■ Firmly push the headrail into each bracket until it clicks and the levers snap to the right
side of the bracket.
IMPORTANT: Push all levers to the right to confirm they are fully locked, then carefully
pull on the headrail at each bracket to ensure it is installedsecurely.
Attach the Dust Cover (Optional for Outside Mounts)
The dust cover is used to protect the top of the headrail from exposure on outside mounted
shades.
■ Cut the dust cover to desired width.
■ Remove the paper backing on one side of the hook and loop
fastener dots.
■ Apply the dots to the installation brackets on each end of the
shades.
Speed Nuts
Screws
Headrail
Installation
Bracket
Lever
Slide the Headrail
Between the Lever
and the Bracket.
Remove
Paper
Backing
No Dust Cover
Dots
INSTALLATION
12
■ Remove the remaining paper backing from the dots.
■ Center the dust cover over the top of the shade, above the dots.
■ Press the dust cover down onto the dots.
Attach the Universal Cord Tensioner (UCT)
Before doing anything, you must first slide the cord
tensioner to the bottom of the beaded cordloop.
■ Insert a small screwdriver, punch, or awl through the
screw hole at the bottom of the cord tensioner.
■ While holding the cord tensioner, move screw hole
all the way down to the bottom of the cord tensioner
to release the safety mechanism.
■ Slide the cord tensioner down to the bottom of the
beaded cordloop.
■ Attach the cord tensioner according to the
instructions provided with Universal Cord Tensioner Kit.
Warning: It is imperative that the cord tensioner be properly secured to
the wall or window frame to reduce children’s access to the cord loop.
Young children can strangle in cord loops. They can also wrap cords
around their necks and strangle.
CAUTION: The shade will not operate properly unless the cord tensioner is
secured. A cord tensioner installation kit has been included with your shade.
Follow the instructions in the kit to correctly secure the cord tensioner.
Bottom
Universal
Cord
Tensioner
INSTALLATION
13
Attach the Magnetic Hold-Down Brackets (Optional)
■ Lower the shade. See “Operate the Shade” on page 14.
■ Place the magnetic hold-down bracket onto the bottom rail just
inside the end cap, oriented as shown.
■ Mark the screw location using the mounting options shown below.
➤ The screw should be placed in the middle of the channel. This
will allow for adjustment.
■ Drill the screw holes using a
3
⁄
32
" drill bit.
■ Attach the hold-down brackets to the mounting surface using
the screws provided.
■ If necessary, adjust bracket location in the channel by
loosening the screw and sliding the bracket up or down for
best operation.
Hold-Down
Bracket
Bottom
Rail
Outside Mount
Preferred Alternate
Inside Mount
Preferred Alternate
If necessary,
adjust the
bracket in the
channel.
OPERATION
14
Operate the Shade
To Lower the Shade
■ Pull the front of the cord loop to lower
the shade.
■ Pull until the shade is at the desired height.
To Raise the Shade
■ Pull the back of the cord loop to raise
the shade.
■ Pull until the shade is at the desired height.
Pull the
Back of
Cord Loop
to Raise
Pull the
Front of
Cord Loop
to Lower
TROUBLESHOOTING
15
Troubleshooting
If your shade is not operating correctly, refer to the following troubleshooting procedures for
specific solutions for your shade.
If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331.
Problem
The shades raises or lowers unevenly.
Solution Check that the installation brackets are level and aligned. Shim the brackets,
if necessary.
Roll up the shade until the bottom rail is fully raised.
Reinstall the shade.
Problem
The universal cord tensioner has climbed to the top of the shade.
Solution Pull down on the spring to relieve tension and pull the universal cord tensioner
to the bottom of the cord loop. Properly mount the cord tensioner. See
Universal Cord Tensioner Installation Instructions in the kit included with your
shade.
Problem
The universal cord tensioner grabs onto the cord upon operation.
Solution Check that the universal cord tensioner is mounted properly. Reinstall, if
necessary. See the Universal Cord Tensioner Installation Instructions that
came with your Cord TensionerKit.
Problem
The shade does not operate.
Solution Check that the shade is installed so the bead chain hangs straight down from
the clutch.
TROUBLESHOOTING
16
Problem
Shade hangs too low at the top.
Solution Cassette
Move the stop ball down the front of the chain to allow the shade to move
further up.
Standard/Designer Metal Bracket
Remove the shade from the brackets. See “Remove the Shade (If Necessary)”
on page 19.
Lay the shade on a clean surface; then roll the shade up completely.
Install the shade. See “Install the Shade— Standard/Designer Metal
Brackets” on page 6.
Problem
The shade is slightly long or short.
Solution Raise the shade completely (until the bead chain connector touches the back
of the clutch).
IMPORTANT: If your shade has Kickback™, the below limit adjustment
options are not applicable. Adjusting the limits will alter the degree of
Kickback.
➤ For a shorter drop, move the bead stop two to four beadsup.
➤ For a longer drop, move the bead stop two to four beadsdown.
IMPORTANT: Maximum adjustment is 1
3
⁄
4
", or eight to nine beads.
Problem
The light gap is not even.
Solution If the light gap is larger on idle side, move the clutch-side bracket in by half
the distance to make it even.
Plastic
Bead
Stop
Metal
Bead
Stop
TROUBLESHOOTING
17
Problem
The chain wheel orientation needs to be changed.
Solution Change the Chain Guide Orientation
■ Remove the screw
and washer from the
bracket. Be sure to keep
the nut in place. A spare
screw has been provided
if needed.
■ Remove the chain wheel by pulling it up from the base of the bracket.
■ Turn the chain wheel to the new orientation and press back onto the base.
■ Install the washer and the screw.
■ Replace the bracket cover.
Problem
The shade will not fit into the installation brackets.
Solution Check that the installation brackets are level and aligned. Adjust and/or shim
to level if necessary.
NOTE: If you have a cassette: Check that the headrail is completely
inserted into the installation brackers. See “Install the Shade — Cassette” on
page 11.
Standard
Designer
Metal
Inside Mount Orientation
Turn to Change Orientation
to Outside Mount
Designer
Metal
Standard
Outside Mount Orientation
Turn to Change Orientation to Inside Mount
Designer Metal
Right Control Left Control
Standard
TROUBLESHOOTING
18
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution Shades cannot be forced into tight inside mount window openings. If the
shade is an inside mount shade, make sure there is clearance between the
ends of the shade and the window casement.
Check that the installation brackets are level. Shim to level, if necessary.
Problem Cells do not align on side-by-side shades.
Solution NOTE: Cell alignment is only guaranteed within
1
⁄
8
" when shades are ordered
at the same time, at the same height, with the same color and fabric, and
when specified on the order form.
Check that the windows are square and the same height.
/