Hunter Douglas Sonnette User manual

Brand: Hunter Douglas

Model: Sonnette

Type: User manual

Hunter Douglas Sonnette Cellular Roller Shades are a stylish and functional window treatment solution that offers a range of benefits. With their unique Custom Clutch Operating System, they provide precise light control and privacy. The shades are available in a variety of colors and fabrics to complement any décor, and they can be customized to fit any window size. Installation is simple and can be completed in minutes, with all necessary hardware included.

Installation

•

Operation

•

Care

Sonnette

Cellular Roller Shades

Custom Clutch Operating System

CONTENTS

their respective owners.

Questions?

Call Hunter Douglas Consumer Support at (800) 789-0331.

GETTING STARTED ...................................................................................... 1

Product View — Standard Bracket and Cassette ...........................................1

Tools and Fasteners Needed ...........................................................................2

INSTALLATION .............................................................................................3

Installation Overview .......................................................................................3

Mount the Standard/Designer Metal Brackets — Inside Mount ...................4

Mount the Standard/Designer Metal Brackets — Outside Mount ................5

Install the Shade— Standard/Designer Metal Brackets ...............................6

Mount the Brackets — Cassette Inside Mount ..............................................7

Mount the Brackets — Cassette Outside Mount ...........................................9

Install the Shade — Cassette ......................................................................11

Attach the Universal Cord Tensioner (UCT) ..................................................12

Attach the Magnetic Hold-Down Brackets (Optional) ..................................13

OPERATION .................................................................................................14

Operate the Shade .........................................................................................14

TROUBLESHOOTING ................................................................................. 15

Troubleshooting .............................................................................................15

CARE............................................................................................................. 19

Remove the Shade (If Necessary) .................................................................19

Cleaning Procedures ......................................................................................20

CHILD SAFETY ............................................................................................ 21

Cord Loop Shades ..........................................................................................21

WARRANTY ................................................................................................22

GETTING STARTED

Product View — Standard Bracket and Cassette

Cord

Tensioner

and

Bracket

Beaded

Cord

Loop

M Clutch-Side

Installation

Bracket

M Idle-Side

Installation

Bracket

Clutch-Side

Installation

Bracket

Designer Metal Brackets

Idle-Side

Installation

Bracket

Standard

Bracket Shade

Cassette Shade

Cassette

Installation

Brackets

GETTING STARTED

Thank you for purchasing Hunter Douglas Sonnette® Cellular Roller Shades. With proper

installation, operation, and care, your new shades will provide years of beauty and

performance.

Please thoroughly review this instruction booklet before beginning the installation.

Tools and Fasteners Needed

■ #1 Flat blade and #2 Phillips screwdriver

■ Level (laser level is recommended)

■ Measuring tape and pencil

■ Power drill and

⁄

" drill bit

In addition, you will need fasteners designed to work with your specific mounting surface(s).

■ #6 Hex Head Screws (Provided) — For Standard M Clutch, Designer Metal

Bracket and Cassette Shades. Two 1

⁄

" screws are provided per installation bracket.

■ Longer #6 Hex Head Screws (Not Provided) — For Cassette Shades. If using

spacer blocks, use #6 screws long enough for a secure attachment.

■ Speed Nuts and Screws (Provided) — For Cassette Shades. Extension brackets

come with screws and speed nuts.

■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.

CAUTION: For Standard/Designer Metal Bracket Shades, installation into drywall with

drywall anchors are not recommended. Mount into wood/metal studs or into concrete

with metal anchors.

#6 x 1

∕

" Hex

Head Screw

(Provided)

#10 x 1

∕

" Hex

Head Screw

(Provided)

Speed Nut

and Screw

(Provided with Each

Extension Bracket)

Longer #6 Hex Head Screw

for Use with Spacer Blocks

(Not Provided)

INSTALLATION

Installation Overview

■ Your order will include the correct number of installation brackets for your shade width.

■ Shade orders may also include spacer blocks or extension brackets, if they were specified

for added clearance.

NOTE: Standard Bracket Shade/Designer Bracket Shades that exceed 78" in length will

utilize the 2 inch bracket.

Mounting Types and Window Terminology

If the installation brackets are mounted correctly, the rest of the installation process will

follow easily. To prepare for this important first step, review the mounting types and basic

window terminology illustrated below.

■ Refer to the appropriate page below based on your order:

➤ Inside Mount for Standard/Designer Metal Bracket Shades — Page 4

➤ Outside Mount for Standard/Designer Metal Bracket Shades — Page 5

➤ Inside Mount for Cassette Shades — Page 7

➤ Outside Mount for Cassette Shades — Page9

Cassette

Installation Bracket

For Added Clearance

Extension

Bracket*

∕

" or

∕

Spacer Blocks*

Standard/Designer Metal

Installation Bracket

*For cassette installation only.

Cassette Shades

Shade Width Brackets

15" – 36" 2

⁄

" – 79" 3

⁄

" – 96" 4

Outside Mount

Shade mounts

outside window

opening.

Inside Mount

Shade ﬁts within

window opening.

Collectively, the sill and

jambs are called the

“window casement.”

Molding

Head Jamb

Sill

Jamb Jamb

INSTALLATION

Mount the Standard/Designer Metal Brackets — Inside

Mount

The installation brackets are supplied

in pairs: clutch side with the beaded

cord loop and idle. Identify which

side each of the brackets will go on

the shade based on your order.

■ Check the orientation of the chain

guide. The chain hangs from the

bottom of the chain guide. If it is

not, see “Change the Chain Guide

Orientation” on page 17.

■ If you ordered bracket covers, install the idle-side bracket cover by aligning the bracket

with the channels in the bracket cover and sliding it onto the bracket.

■ Install the clutch-side bracket cover by

snapping it onto the bracket.

■ Center the ordered width of the shade

and position the bracket in place while

maintaining a minimum of

⁄

" space

between the bracket and the side jamb.

Increase the space to

⁄

" for bracket

covers. Mark each of the screw holes.

IMPORTANT: The front edges of the

installation brackets must be level and

aligned to each other.

■ Drill the screw holes using a

⁄

" drill bit.

■ Use a level to check that the mounting

surface is level.

■ For Designer Metal Brackets. Install the

end cap into the back of the bracket.

■ Attach the installation brackets using the screws provided.

WARNING: Mount into wood/metal studs or into

concrete with concrete anchors. Drywall anchors

are not recommended.

■ Designer Metal Brackets Only. Install the bracket

covers over screw holes by pushing into place.

Proceed to “Install the Shade— Standard/Designer Metal Brackets” on

page 6.

Standard M Brackets

Idle-Side

Clutch-Side Clutch-Side

Designer Metal Brackets

Idle-Side

Slide onto

Bracket

Idle Clutch

Snap onto Bracket

Inside Mount

Idle Side

Inside Mount

Clutch Side

End Cap

Bracket

Cover

Installed

INSTALLATION

Mount the Standard/Designer Metal Brackets — Outside

Mount

The installation brackets are supplied

in pairs: clutch side with the beaded

cord loop and idle side. Identify which

side each of the brackets will go on

the shade based on your order.

■ Check the orientation of the chain

guide. The chain hangs from the

bottom of the chain guide. If it is

not, see “Change the Chain Guide Orientation” on page 17.

■ Center the ordered width of the shade -

⁄

" over the window at the desired height and

mark its location.

■ Place the outside edge of the brackets on the previously made marks.

■ Mark the screw holes and drill the screw holes using a

⁄

" drill bit.

➤ A minimum 2

⁄

" flat vertical surface is required to mount the brackets.

➤ The top of the installation brackets should be at the desired height. The brackets

should be level and aligned.

■ Use a level to check that the mounting surface is level.

■ For Designer Metal Shades. Install the end cap into the back

of the bracket.

■ Attach the installation brackets using the screws provided.

WARNING: Mount into wood/metal studs or into concrete with

concrete anchors. Drywall anchors are not recommended.

■ Designer Metal Brackets Only. Install the bracket

covers over screw holes by pushing into place.

Proceed to “Install the Shade— Standard/Designer Metal Brackets” on

page 6.

Idle-Side

Clutch-Side

Standard M Brackets

Clutch-Side

Designer Metal Brackets

Idle-Side

Bracket

Clutch-Side

Bracket

End Cap

Bracket

Cover

Installed

INSTALLATION

Install the Shade— Standard/Designer Metal Brackets

Standard/Designer Metal Bracket Shades

Standard brackets shown. Designer Metal brackets

follow the same installation procedure.

Install Clutch End

■ Position the bead chain connector.

➤ Ensure the bead chain connector is

pulled to the front of the chain wheel.

■ Push the clutch end of the roller with the clutch base

on the bracket, as shown in the illustration.

Install the Idler End

■ Push in the spring idler to compress.

■ Slide the idler onto the bracket and slide to the

center hole. Idler will expand and will engage

the bracket to secure the shade into the bracket.

■ If the light gap is not even, see

"Troubleshooting" on page 16.

Connector

Inside Mount

(Shown in

Ceiling-Mounted

Orientation)

Outside Mount

(Shown in

Wall-Mounted

Orientation)

Clutch

Base

Idler

Push in

to compress

Idler

Compressed

Slide Idler until

Seated in Center Hole

INSTALLATION

Install the Bracket Cover — Outside Mount Standard Brackets Only

■ Install the idle-side bracket cover by aligning the bracket with the channels in the bracket

cover and sliding it onto the bracket.

■ Install the clutch-side bracket cover by snapping it onto the bracket.

Proceed to “Attach the Universal Cord Tensioner (UCT)” on page 12.

Mount the Brackets — Cassette Inside Mount

■ Your order will include the correct number of installation brackets for your shade width, as

shown in the table below.

Prepare the Installation Brackets

■ Use pliers or heavy duty scissors to remove the top

tabs on the installation brackets.

NOTE: Save these tabs once removed. They may be

used as shims, if necessary.

Mount the Installation Brackets

■ Mark 2" to 3" from each jamb for bracket location.

➤ If more than two installation brackets came with your order, space additional bracket(s)

evenly between the two end brackets and mark their location. Mount into wood

whenever possible.

NOTE: Before the headrail is installed, the bracket levers need to be fully to the left, and

once the headrail is properly in place, levers automatically click to the right.

Slide onto

Bracket

Idle Clutch

Snap onto Bracket

Installation Brackets For Added Clearance

Extension

Bracket

∕

" or

∕

Spacer Blocks

Shade Width Brackets

15" – 36"

∕

" – 79"

∕

" – 96"

XL Bracket

Tab

Remove Tab

Back Cover Bracket

Bracket Lever

Space Evenly Space Evenly

2" to 3" 2" to 3"

Jamb Jamb

Top View

INSTALLATION

■ Center the brackets on your marks and mark the location of the screw holes.

➤ The minimum casement depth required for

installation brackets is 1".

➤ The minimum casement depth required for a fully

recessed mount is 3

⁄

". For depths greater than

⁄

" where a flush mount is desired, place the back

of the bracket at 3

⁄

■ Use a level to check that the mounting surface is level.

Shim the brackets, if necessary (use the top tab that

was removed from the brackets).

■ Drill the screw holes using a

⁄

" drill bit.

CAUTION: Use drywall anchors when mounting

into drywall.

■ Attach the installation brackets using the screws provided.

IMPORTANT: Do not overtighten the screws. Check to

ensure the bracket lever can be moved easily side to side.

If not, loosen the screws

in one-eighth turn increments until

the lever can be moved easily.

IMPORTANT: The front edges of the installation brackets

must be level and aligned to eachother.

Proceed to “Install the Shade — Cassette” on page 11.

2" to 3"

Casement

Depth

INSTALLATION

Mount the Brackets — Cassette Outside Mount

■ Your order will include the correct number of installation brackets for your shade width, as

shown in the table below.

Prepare the Installation Brackets

■ Use pliers or heavy duty scissors to remove the top

tabs on the installation brackets.

NOTE: Save these tabs once removed. They may be

used as shims, if necessary.

Mount the Installation Brackets

■ Center the headrail over the window opening at the desired height. Use a pencil to lightly

mark the mounting surface at each end of the headrail.

➤ Alternatively, measure the width of the headrail and use that width to mark the

headrail end points over the window opening.

■ Mark 2" to 3" from each end of theheadrail.

➤ If more than two installation brackets came with your order, space additional bracket(s)

evenly between the two end brackets and mark their location. Mount into wood

whenever possible.

NOTE: Before the headrail is installed, the bracket levers need to be fully to the left, and

once the headrail is properly in place, levers automatically click to the right.

■ Center the installation brackets or extension brackets on your marks and mark where to

drill the screw holes.

➤ A minimum 1

⁄

" flat vertical surface isrequired for the installation brackets. Extension

brackets require 1

⁄

➤ The top of the installation brackets or extension brackets should be at the desired

height. The brackets should be level andaligned to each other.

CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not

mount brackets oncurved molding.

Installation Brackets For Added Clearance

Extension

Bracket

∕

" or

∕

Spacer Blocks

Shade Width Brackets

15" – 36"

∕

" – 79"

∕

" – 96"

XL Bracket

Tab

Remove Tab

Back Cover Bracket

Bracket Lever

Window Opening

Space Evenly Space Evenly

2" to 3" 2" to 3"

Headrail End Mark Headrail End Mark

INSTALLATION

■ Use a level to check that the mounting surface is level. Shim the brackets, if necessary (use

the top tab that was removed from the brackets).

■ Drill the screw holes using a

⁄

" drill bit.

CAUTION: Use drywall anchors when mounting into drywall.

■ Attach the installation or

extension brackets using the

screws provided.

IMPORTANT: The top of the

installation brackets or extension

brackets must be level with their

front edges aligned.

■ If using spacer blocks, attach the spacer block(s) and

installation bracket to a flat vertical mounting surface

with #6screws long enough for asecure installation.

➤ The top of the spacer blocks should be at the

desired shade height.

IMPORTANT: Do not add more than 1

⁄

" of

clearance using spacer blocks.

IMPORTANT: The tops of the installation brackets

must be level with the front edges aligned.

CAUTION: Use drywall anchors when mounting

into drywall.

∕

"Extension

Bracket

∕

Maximum

Spacer

Blocks

Longer

Screw

INSTALLATION

■ If using extension brackets, attach an installation bracket

to the underside of each extension bracket using thespeed

nuts and screws provided.

Install the Shade — Cassette

■ Position the shade

so that the front

faces you.

■ Ensure that each

lever is pushed to

the left side of the

bracket before installing the shade.

■ Slide the headrail into the installation brackets so that the headrail is between

the lever and the bracket, asshown.

■ Firmly push the headrail into each bracket until it clicks and the levers snap to the right

side of the bracket.

IMPORTANT: Push all levers to the right to confirm they are fully locked, then carefully

pull on the headrail at each bracket to ensure it is installedsecurely.

Attach the Dust Cover (Optional for Outside Mounts)

The dust cover is used to protect the top of the headrail from exposure on outside mounted

shades.

■ Cut the dust cover to desired width.

■ Remove the paper backing on one side of the hook and loop

fastener dots.

■ Apply the dots to the installation brackets on each end of the

shades.

Speed Nuts

Screws

Headrail

Installation

Bracket

Lever

Slide the Headrail

Between the Lever

and the Bracket.

Remove

Paper

Backing

Overhead View

No Dust Cover

Dots

INSTALLATION

■ Remove the remaining paper backing from the dots.

■ Center the dust cover over the top of the shade, above the dots.

■ Press the dust cover down onto the dots.

Attach the Universal Cord Tensioner (UCT)

Before doing anything, you must first slide the cord

tensioner to the bottom of the beaded cordloop.

■ Insert a small screwdriver, punch, or awl through the

screw hole at the bottom of the cord tensioner.

■ While holding the cord tensioner, move screw hole

all the way down to the bottom of the cord tensioner

to release the safety mechanism.

■ Slide the cord tensioner down to the bottom of the

beaded cordloop.

■ Attach the cord tensioner according to the

instructions provided with Universal Cord Tensioner Kit.

Warning: It is imperative that the cord tensioner be properly secured to

the wall or window frame to reduce children’s access to the cord loop.

Young children can strangle in cord loops. They can also wrap cords

around their necks and strangle.

CAUTION: The shade will not operate properly unless the cord tensioner is

secured. A cord tensioner installation kit has been included with your shade.

Follow the instructions in the kit to correctly secure the cord tensioner.

Dust Cover Installed

Bottom

Universal

Cord

Tensioner

INSTALLATION

Attach the Magnetic Hold-Down Brackets (Optional)

■ Lower the shade. See “Operate the Shade” on page 14.

■ Place the magnetic hold-down bracket onto the bottom rail just

inside the end cap, oriented as shown.

■ Mark the screw location using the mounting options shown below.

➤ The screw should be placed in the middle of the channel. This

will allow for adjustment.

■ Drill the screw holes using a

⁄

" drill bit.

■ Attach the hold-down brackets to the mounting surface using

the screws provided.

■ If necessary, adjust bracket location in the channel by

loosening the screw and sliding the bracket up or down for

best operation.

Hold-Down

Bracket

Bottom

Rail

Outside Mount

Preferred Alternate

Inside Mount

Preferred Alternate

If necessary,

adjust the

bracket in the

channel.

OPERATION

Operate the Shade

To Lower the Shade

■ Pull the front of the cord loop to lower

the shade.

■ Pull until the shade is at the desired height.

To Raise the Shade

■ Pull the back of the cord loop to raise

the shade.

■ Pull until the shade is at the desired height.

Pull the

Back of

Cord Loop

to Raise

Pull the

Front of

Cord Loop

to Lower

TROUBLESHOOTING

Troubleshooting

If your shade is not operating correctly, refer to the following troubleshooting procedures for

specific solutions for your shade.

If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331.

Problem

The shades raises or lowers unevenly.

Solution Check that the installation brackets are level and aligned. Shim the brackets,

if necessary.

Roll up the shade until the bottom rail is fully raised.

Reinstall the shade.

Problem

The universal cord tensioner has climbed to the top of the shade.

Solution Pull down on the spring to relieve tension and pull the universal cord tensioner

to the bottom of the cord loop. Properly mount the cord tensioner. See

Universal Cord Tensioner Installation Instructions in the kit included with your

shade.

Problem

The universal cord tensioner grabs onto the cord upon operation.

Solution Check that the universal cord tensioner is mounted properly. Reinstall, if

necessary. See the Universal Cord Tensioner Installation Instructions that

came with your Cord TensionerKit.

Problem

The shade does not operate.

Solution Check that the shade is installed so the bead chain hangs straight down from

the clutch.

TROUBLESHOOTING

Problem

Shade hangs too low at the top.

Solution Cassette

Move the stop ball down the front of the chain to allow the shade to move

further up.

Standard/Designer Metal Bracket

Remove the shade from the brackets. See “Remove the Shade (If Necessary)”

on page 19.

Lay the shade on a clean surface; then roll the shade up completely.

Install the shade. See “Install the Shade— Standard/Designer Metal

Brackets” on page 6.

Problem

The shade is slightly long or short.

Solution Raise the shade completely (until the bead chain connector touches the back

of the clutch).

IMPORTANT: If your shade has Kickback™, the below limit adjustment

options are not applicable. Adjusting the limits will alter the degree of

Kickback.

➤ For a shorter drop, move the bead stop two to four beadsup.

➤ For a longer drop, move the bead stop two to four beadsdown.

IMPORTANT: Maximum adjustment is 1

⁄

", or eight to nine beads.

Problem

The light gap is not even.

Solution If the light gap is larger on idle side, move the clutch-side bracket in by half

the distance to make it even.

Plastic

Bead

Stop

Metal

Bead

Stop

TROUBLESHOOTING

Problem

The chain wheel orientation needs to be changed.

Solution Change the Chain Guide Orientation

■ Remove the screw

and washer from the

bracket. Be sure to keep

the nut in place. A spare

screw has been provided

if needed.

■ Remove the chain wheel by pulling it up from the base of the bracket.

■ Turn the chain wheel to the new orientation and press back onto the base.

■ Install the washer and the screw.

■ Replace the bracket cover.

Problem

The shade will not fit into the installation brackets.

Solution Check that the installation brackets are level and aligned. Adjust and/or shim

to level if necessary.

NOTE: If you have a cassette: Check that the headrail is completely

inserted into the installation brackers. See “Install the Shade — Cassette” on

page 11.

Standard

Designer

Metal

Inside Mount Orientation

Turn to Change Orientation

to Outside Mount

Designer

Metal

Standard

Outside Mount Orientation

Turn to Change Orientation to Inside Mount

Designer Metal

Right Control Left Control

Standard

TROUBLESHOOTING

Problem

The shade is hard to raise or lower, or will not raise or lower.

Solution Shades cannot be forced into tight inside mount window openings. If the

shade is an inside mount shade, make sure there is clearance between the

ends of the shade and the window casement.

Check that the installation brackets are level. Shim to level, if necessary.

Problem Cells do not align on side-by-side shades.

Solution NOTE: Cell alignment is only guaranteed within

⁄

" when shades are ordered

at the same time, at the same height, with the same color and fabric, and

when specified on the order form.

Check that the windows are square and the same height.

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Hunter Douglas Sonnette User manual

Hunter Douglas Sonnette User manual

Hunter Douglas Sonnette User manual

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