Lenovo ThinkCentre M60e Deployment Manual

RescueandRecovery4.5DeploymentGuide

Note:Beforeusingthisinformationandtheproductitsupports,readthegeneralinformationinAppendixC

“Notices”onpage77.

FourthEdition(June2011)

©CopyrightLenovo2008,2011.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration

“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Preface................iii

Chapter1.Overview..........1

PredesktopArea...............1

Windowsenvironment.............2

Rejuvenating................2

HintsandTips................2

Chapter2.Installation.........3

Installationconsiderations...........3

InstallingtheRescueandRecoveryprogram....3

Installationrequirements..........4

Installationcomponents..........4

Installationlogles............5

RescueandRecoveryinstallation......6

RescueandRecoveryenvironmental

variables................9

CompatibilitywithBitLocker.......10

Chapter3.Congurations......13

XMLandADMlecongurations.......13

Recoverymethods.............13

Singlelerestore............13

Filerescue..............14

Operatingsystemandapplications.....14

Restoresystemdriveonly........14

Rejuvenation.............14

Fullrestore..............15

Customrecovery............15

Backups.................17

Schedulingbackupsandassociatedtasks..18

SysprepBackup/Restore.........18

Mappinganetworkdriveforbackups....19

PasswordPersistence..........21

EFSlelimitation............22

Batterypowersettingsforbackups.....22

Completingabackup..........22

MicrosoftMessageQueuing(MSMQ)....22

RescueandRecoveryintheWindows

environment................23

UsingtheRescueandRecoveryprogramin

theWindowsenvironment........23

WorkingwiththePredesktopArea.......25

WorkingwithWIMlesandImageX....26

UsingRRUTIL.EXE...........26

Customizingtheprebootenvironment....32

ConguringtheOperabrowser......36

Changingthevideoresolution.......41

Startupapplications...........41

Passwords..............42

Passwordaccess............43

Logles.................43

CreateRescueMedia............43

Chapter4.Bestpractices......45

Scenario1-Newrollouts..........45

Preparingtheharddiskdrive.......45

Installing...............45

Updating...............47

EnablingtheRescueandRecoverydesktop.47

Scenario2-InstallingwithWIMlesandWindows

7....................48

Scenario3-StandaloneinstallforCDorscript

les...................49

Scenario4-WorkingwithActiveDirectoryand

ADMles.................49

CorporateActiveDirectoryRollout.....49

Scenario5-PerformingaBareMetalRestorefrom

anAdminBackup.............50

Scenario6-ManuallycreatingtheServicePartition

ofSdrive.................50

AppendixA.Administrativetools...53

Commandlinesupport...........53

AWizard.exe..............53

SETPASSWORD............53

RELOADSCHED............53

RRCMDcommand-lineinterface......53

CLEANDRV.EXE............55

CONVDATE..............55

CREATSP...............56

InvAgent...............56

MapDrv................57

RescueandRecoveryBootmanagercontrol

(BMGR32)...............58

BMGRCLEAN...............61

ActiveDirectorySupport...........62

Administrative(ADM)templateles.....62

GroupPolicysettings..........63

AppendixB.Usertasks........75

Windows7................75

Createrescuemedia............75

RescueandRecoveryuserinterfaceswitching..75

©CopyrightLenovo2008,2011

i

AppendixC.Notices.........77Trademarks................78

iiRescueandRecovery4.5DeploymentGuide

Preface

InformationpresentedinthisguideistosupportLenovocomputersinstalledwiththeThinkVantage®

RescueandRecovery®program.

TheRescueandRecoveryprogramisanessentialtoolthatenablesusersandadministratorstorestore

backups,accessles,diagnoseproblems,andmakeEthernetconnectionsiftheMicrosoft®Windows®

operatingsystemwillnotopenorruncorrectly.Italsoenablesdeploymentofcriticalupdatestosystems

thatarecorruptedoroffthenetwork,aswellasautomaticallyapplyingpatchestoasystemwhena

restoreoperationisperformed.TheRescueandRecoveryprogramhelpsreduceITmanagementcostsby

decreasinghelpdeskcallsanddesk-sidevisits,aswellasimprovinguserproductivity.

TheRescueandRecovery4.5DeploymentGuideprovidestheinformationrequiredforinstallingtheRescue

andRecoveryprogramononeormorecomputers,andalsoprovidesinstructionsandscenariosonthe

administrativetoolsthatcanbecustomizedtosupportITorcorporatepolicies.

ThisguideisintendedforITadministrators,orthoseresponsiblefordeployingtheRescueandRecovery

programtocomputersthroughouttheirorganizations.Ifyouhavesuggestionsorcomments,communicate

withyourLenovo®authorizedrepresentative.Thisguideisupdatedperiodically,andyoucancheckthe

latestpublicationontheLenovoWebsiteathttp://support.lenovo.com.ClickThinkVantageandthenclick

theRescueandRecoveryicontolocatethisguide.

ForinformationaboutusingvariouscomponentsincludedintheRescueandRecoveryworkspace,referto

theonlinehelpsystemanduserguidesthatcomewiththeRescueandRecoveryprogram.

©CopyrightLenovo2008,2011

iii

ivRescueandRecovery4.5DeploymentGuide

Chapter1.Overview

TheRescueandRecoveryprogramrepresentsauniquecombinationofThinkVantageTechnologies.This

integratedapplicationprovidesasuiteofpowerfultoolsthatcanbeusedeveniftheMicrosoftWindows

operatingsystemwillnotstart.

TheRescueandRecoveryprogramhasthefollowingfeatures:

•TheRescueandRecoveryPredesktopAreaprovidesanenvironmenttostartyourcomputerwhenyou

failtologintotheWindowsoperatingsystem.

•TheRescueandRecoveryWindowsenvironmentenablesyoutobackuptheoperatingsystemandles

andrestoretheoperatingsystemandlesinfamiliarinterfaces.

•TheRescueandRecoveryprogramenablesyoutostorebackuplesonexternalUSBstoragedevices,

suchasUSBashdrivesandUSBharddiskdrives.

•TheRescueandRecoveryprogramenablesyoutostorethebackupdataofmultiplecomputersonone

storagedevice.

TheRescueandRecoveryprogramincludestheoptiontoswitchtoasimplieduserinterfacewithafew

basicoperations,orstaywiththeadvanceduserinterfacewithextendedoptions.Formoreinformationon

interfaceswitching,see“RescueandRecoveryinterfaceswitching”onpage25

.

Note:SomefeaturesofRescueandRecoveryrunundertheWindowsoperatingsystem.Insomeinstances,

thesysteminformationusedintheRescueandRecoveryenvironmentisgatheredwhileWindowsis

running.IftheWindowsoperatingsystemdoesnotfunctioncorrectly,thiswillnotpreventtheRescueand

Recoveryenvironmentfromoperatingnormally.WindowsfunctionsarenotconguredintheRescueand

Recoveryenvironment.

TheRescueandRecovery4.5programsupportsbothlegacyandUniedExtensibleFirmwareInterface

(UEFI)bootmodes,whichmeansitsupportsbothMasterBootRecord(MBR)systemsandGUIDPartition

Table(GPT)systems.YoucanselectthedesiredbootmodeintheBasicInput/OutputSystem(BIOS).

PredesktopArea

TheRescueandRecoveryPredesktopAreaprovidesanemergencyworkspaceforuserswhoareunable

tostartWindowsontheircomputers.RunningunderWindowsPE(PreinstallationEnvironment),the

environmentofferstheWindowslook,feel,andfunctionandhelpsuserssolveproblemswithoutconsuming

ITstafftime.StartingfromtheRescueandRecovery4.5program,WindowsPEthatisusedbyalloperating

systemshasbeenupgradedtothe64–bitversionandallprogramsunderWindowsPEare64–bitversions.

Therefore,themicroprocessoryouuseshouldsupportthe64–bitarchitecture.

TheRescueandRecoveryPredesktopAreahasfourmajorcategoriesoffunctions:

•RescueandRestore

–Recoveryoverview:Linksuserstohelptopicsaboutthevariousrecoveryoptionsthatareprovided.

–Rescueles:EnablesuserstocopylescreatedinWindowsapplicationstoremovablemediaortoa

networkandtocontinuetoworkevenwithadisabledworkstation.

–Restorefrombackup:EnablesuserstorestorelesthathavebeenbackedupwiththeRescue

andRecoveryprogram.

•Congure

–Congurationoverview:LinkstoRescueandRecoveryenvironmenthelptopicsaboutconguration.

–Recoverpasswordorpassphrase:Providesauseroranadministratorwiththeabilitytorecovera

passwordorpassphraseintheRescueandRecoveryenvironment.

•Communicate

–Communicationoverview:LinkstorelatedhelptopicsintheRescueandRecoveryenvironment.

©CopyrightLenovo2008,2011

1

–Openbrowser:StartstheOperaWebbrowser(WeborIntranetaccessrequiresawiredEthernet

connection).

–Downloadles:Allowsyoutodownloadneededlestothepartitioninthe\SWSHAREfolderin

theWindowspartition.

–Mapnetworkdrive:Helpsusersaccessnetworkdrivesforsoftwaredownloadsorletransfer.

•Troubleshoot

–Systeminformation:Providesdetailsaboutthecomputeranditshardwarecomponents.

–Eventlog:Providesdetailsofrecentuseractivitiesandlistingsofcomputerhardwaretoaidin

problemdeterminationandresolution.Theloglesprovideareadablewaytoviewactivitiesanda

setoflogentries.

Note:ThefeatureofviewingtheloglesissupportedonselectmachinetypesofLenovo-branded

personalcomputersonly.

–Warrantystatus

TheRescueandRecoveryprogramispreinstalledonLenovo-brandedcomputers.

Windowsenvironment

TheRescueandRecoveryWindowsenvironmentenablesuserstorescuelostdata,applications,and

operatingsystemswiththetouchofabutton.Thiscapabilityreducestime-consuminghelpdeskcalls,

whichresultinsupportcostsavings.

Youcanschedulebackupsofallusers’computers,therebylimitingriskanddowntime.theRescueand

Recoveryprogramoffersyourclientsanextralayerofsupportbypre-conguringautomaticexternalbackup

toaserverorexternalstorage.Backupsareencryptedbydefaultwiththe256AESkey.

Rejuvenating

TheRescueandRecoveryprogramcanoptimizesystemperformancebytakinganewincrementalbackup

andthendefragmentyourharddiskdrive.Therejuvenationprocesshelpseliminateviruses,adware,and

spyware,whilemaintainingyourcurrentsettingsanddata.Therejuvenatefunctionishiddenontheuser

interfacestartingfromtheRescueandRecovery4.5program.Youcanenablethefunctionandgetthe

rejuvenateuserinterfacedisplayedbysettingtheAdministrative(ADM)le.Fordetailedinformation,see

theRejuvenatesettingoftheRestorepolicyinTable32“\RescueandRecovery\Settings\Userinterface”

onpage64

.

HintsandTips

ForhintsandtipsonusingtheRescueandRecoveryprogram,seetheRescueandRecoveryConsiderations

documentlocatedat:

http://support.lenovo.com

2RescueandRecovery4.5DeploymentGuide

Chapter2.Installation

PriortoinstallingtheRescueandRecoveryprogram,youcancustomizetheRescueandRecoveryXML

leforyourenterpriseandthendeployittoclientsystems.TheXMLlepackagedwiththeRescueand

Recoveryprogramisnamedrnrdeploy.xml.OncetheXMLleiscustomizedandinstalled,settingsforthe

RescueandRecoveryprogramaremanagedwiththeregistryorActiveDirectory.Formoreinformation,

seetheaccompanyingXML/ADMSupplementforthedeploymentguidelocatedontheThinkVantage

TechnologiesAdministratorToolspage:

http://support.lenovo.com/en_US/detail.page?LegacyDocID=TVAN-ADMIN#rnr

Installationconsiderations

TheRescueandRecoveryprogramhastwomaininterfaces.TheprimaryinterfaceoperatesintheMicrosoft

Windowsenvironment.Thesecondaryinterface,whichistheRescueandRecoveryPredesktopArea,

operatesindependentlyoftheWindowsoperatingsystem,intheWindowsPEenvironment.

TheRescueandRecovery4.5programsupportstheWindows7operatingsystemonly.However,itdoes

notsupporttheWindows7operatingsystemthatisupgradedfromtheWindowsXPorWindowsVista®

operatingsystem.

TheWindowsInstallerprogramsupportsupgradingtheRescueandRecovery4.30programorlaterversions

totheRescueandRecovery4.5program.However,allsettingswillnotbepreservedduringtheupgrade.

ItisrecommendedtomakeanewbackupafterinstallingtheRescueandRecovery4.5programonyour

Windows7operatingsystem.Youcanmakethebackupbyusingeitherascriptortheuserinterface.

Notes:

1.TheRescueandRecoveryprogramonlyworkswiththenon-BIOSversionofComputraceiftheRescue

andRecoveryprogramisinstalledrst,andthenComputraceisinstalled.

2.TheStorageManagementSubsystemcannotbeinstalledonacomputerthathastheRescueand

RecoveryprograminstalledwiththeWindowsPEareaalreadyinstalledasavirtualpartition.Both

WindowsPEandStorageManagementSubsystemusetheC:\minintdirectoryfortheirlesystems.The

waytohavebothinstalledatthesametimeistoinstalltheRescueandRecoveryprogramasatype

0x07partition.See“Scenario5-PerformingaBareMetalRestorefromanAdminBackup”onpage50

forinstructions.ThispracticeisapplicableforMBRsystemsonly.

3.ApossiblesecurityriskmaybecreatedwhentheMicrosoftRecoveryConsoleisinstalledonasystem

withtheRescueandRecoveryprogram.MicrosoftRecoveryConsolelooksforallfolderswiththepath

C:\*\system32\cong\andifitndsthatpathitassumesitisanoperatingsystem.Iftheregistryentries

thatrequireaWindowspasswordarenotpresent,thenrecoveryconsolewillallowausertochoosethe

operatingsystemandthengainaccesstotheentireharddrivewithoutneedingtoenterapassword.

InstallingtheRescueandRecoveryprogram

TheRescueandRecoveryinstallationpackagewasdevelopedwithInstallShield10.5PremierasaBasic

MSIproject.InstallShieldPremier10.5usestheWindowsInstallertoinstallapplications,whichgives

administratorsmanycapabilitiestocustomizeinstallations,suchassettingpropertyvaluesfromthe

commandline.ThischapterdescribeswaystouseandruntheRescueandRecoverysetuppackage.Fora

betterunderstanding,readtheentirechapterbeforeyoubegintoinstallthispackage.

Note:Wheninstallingthispackage,refertothereadmelethatispostedontheLenovoWebpageat

http://support.lenovo.com.ClickThinkVantageandthenclicktheRescueandRecoveryicontolocate

©CopyrightLenovo2008,2011

3

thereadmele.TheReadmelecontainsup-to-the-minuteinformationonsoftwareversions,supported

systems,systemrequirements,andotherconsiderationstohelpyouwiththeinstallationprocess.

Installationrequirements

ThissectionaddressessystemrequirementsforinstallingtheRescueandRecoverypackageon

Thinkbrandedsystems.Forbestresults,makesurethatyouhavethelatestversionofthesoftware

installed.ToobtainthelatestversionoftheRescueandRecoveryprogram,gototheLenovoWebsiteat

http://support.lenovo.com.ClickThinkVantageandthenclicktheRescueandRecoveryicontolocate

theprogram.

RequirementsforLenovocomputers

ToinstalltheRescueandRecoveryprogram,Lenovo-brandedcomputersmustmeetorexceedthefollowing

requirements:

•Operatingsystem:Windows7

•Microprocessor:supportsthe64–bitarchitecture

•Memory:1GB

–Insharedmemorycongurations,theBIOSsettingformaximumsharedmemorymustbesettono

lessthan8MB.

–Innon-sharedmemorycongurations,120MBofnon-sharedmemoryisrequired.

Note:Ifacomputerhaslessthan200MBofnon-sharedmemory,theRescueandRecoveryprogram

willrun;however,theuserwillbeunabletostartmorethanoneapplicationintheRescueand

Recoveryenvironment.

•InternetExplorer®5.5orlatermustbeinstalled.

•5GBoffreespaceonyourharddiskdrive:1GBfortheRescueandRecoveryprograminstallationand

4GBforthesystemcache.

•VGA-compatiblevideothatsupportsaresolutionof800x600and24-bitcolor.

•SupportedEthernetcard.

•Usermusthaveadministrativeprivileges.

Installationcomponents

ThissectioncontainsinstallationcomponentsoftheRescueandRecoveryprogram.

Administrativeinstallationprocedure

TheWindowsInstallercanperformanadministrativeinstallationofanapplicationorproducttoanetwork

forusebyaworkgrouporforcustomization.FortheRescueandRecoveryinstallationpackage,an

administrativeinstallationunpackstheinstallationsourcelestoaspeciedlocation.

Youcanobtainthesetuppackagefrom:

http://support.lenovo.com

Toperformanadministrativeinstallation,runthesetuppackagefromthecommandlineusingthe/a

parameter:

setup.exe/a

Anadministrativeinstallationpresentsawizardthatpromptstheadministrativeusertospecifythelocations

forunpackingthesetuples.ThedefaultextractlocationisC:\.Y oucanchooseanewlocationwhichmay

includedrivesotherthanC:\.Forexample,otherlocaldrivesormappednetworkdrives.Youcanalso

createnewdirectoriesduringthisstep.

Torunanadministrativeinstallationsilently,youcansetthepublicpropertyTARGETDIRonthecommand

linetospecifytheextractlocation.

4RescueandRecovery4.5DeploymentGuide

•ForinstallationtargetdirectorypathsthatdoNOTcontainspaces,usethefollowingcommandline

asanexample:

setup.exe/a/s/v"/qnTARGETDIR=F:\TVTRR"

•Forinstallationtargetdirectorypathsthatcontainspaces,anescapecharacter'/'mustbeplaced

precedingthedouble-quotedtargetdirectory:

setup.exe/a/s/v"/qnTARGETDIR=\"F:\TVTRR\RescueandRecovery\""

Note:IfyourversionofWindowsInstallerisnotcurrent,setup.exeisconguredtoupdatetheWindows

Installerenginetoversion3.0.Thisupdatewillcausetheinstallationactiontopromptforarebootevenwith

anadministrativeextractinstallation.Usetherebootproperlytopreventarebootinthissituation.Ifthe

WindowsInstallerisatleastversion3.0,setup.exewillnotattempttoinstall.

Onceanadministrativeinstallationhasbeencompleted,theadministrativeusercanmakecustomizationsto

thesourceles,suchasaddingsettingstotheregistry.

Usingmsiexec.exe

Toinstallfromtheunpackedsourceaftermakingcustomizations,theusercallsmsiexec.exefromthe

commandline,passingthenameoftheunpacked*.MSIle.Themsiexec.exeleistheexecutableprogram

oftheWindowsInstallerusedtointerpretinstallationpackagesandinstallproductsontargetsystems.

•ForinstallationpathsthatdoNOTcontainspaces:

msiexec.exe/a"LenovoRescueandRecovery.msi"/qnTARGERDIR=F:\TVTRR

•Forinstallationpathsthatcontainspaces:

msiexec.exe/a"LenovoRescueandRecovery.msi"/qnTARGERDIR=\"F:\TVTRR\RescueandRecovery\"

Thefollowingisanexampletousemsiexec.exe.

msiexec/i"C:\WindowsFolder\Proles\UserName\

Personal\MySetups\projectname\productconguration\releasename\

DiskImages\Disk1\productname.msi"

Note:Entertheprecedingcommandasasinglelinewithnospacesfollowingtheslashes.

Forinformationoncommandlineparametersandpublicproperties,gototheMicrosoftWebsiteat:

http://www.microsoft.com

Installationlogles

Theloglerrinstall45w.logiscreatedinthe%temp%directoryifthesetupislaunchedbythesetup.exele

(double-clicktheinstall.exeletorunitwithoutparameters,orextractmsiandrunthesetup.exele).Thelog

lecontainslogmessagesthatcanbeusedtodebuginstallationproblems.Thelogleincludesanyactions

performedbytheAdd/RemoveProgramsappletfromControlPanel.Thelogleisnotcreatedwhenyour

arerunningthesetup.exeledirectlyfromtheMSIpackage.TocreatealogleforallMSIactions,youcan

enabletheloggingpolicyintheregistry.Todothis,createthefollowingvalue:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]

"Logging"="voicewarmup"

Thefollowingtableshowsexamplesofinstallationsusingthesetup.exele.

Table1.ExamplesofrunningSetup.exe

DescriptionExample

Performsilentinstallationwithnoreboot.

setup.exe/s/v”/qnREBOOT=”R””

Performadministrativeinstallation.

setup.exe/a

Chapter2.Installation5

Table1.ExamplesofrunningSetup.exe(continued)

DescriptionExample

Performsilentadministrativeinstallationspecifyingthe

extractlocationfortheRescueandRecoveryprogram.

setup.exe/a/s/v”/qnTARGETDIR=”F:

\TVTRR””

Performsilentuninstallation.

setup.exe/s/x/v/qn

Performinstallationwithnoreboot.Createaninstallation

logintempdirectoryfortheRescueandRecovery

program.

setup.exe/v”REBOOT=”R”/L*v%temp%

\rrinstall45w.log”

PerforminstallationwithoutinstallingthePredesktopArea.

setup.exe/vPDA=0

ThetablebelowshowsinstallationexamplesusingRescueandRecovery.msi:

Table2.

DescriptionExample

Performinstallation.

msiexec/i“C:\TVTRR\RescueandRecovery.msi”

Performsilentinstallationwithnoreboot.

msiexec/i“C:\TVTRR\RescueandRecovery.msi”/qn

REBOOT=”R”

Performsilentuninstallation.

msiexec/x“C:\TVTRR\RescueandRecovery.msi”/qn

PerforminstallationwithoutinstallingthePredesktopArea.

msiexec/i“C:\TVTRR\RescueandRecovery.msi”PDA=0

RescueandRecoveryinstallation

ThefollowinginstructionsareforthelesthatcanbedownloadedseparatelyfromtheIndividuallanguage

lesforLargeEnterprisedownloadpage.

1.ThemaininstallationexecutablesfortheRescueandRecoveryprogramare:

•Z936ZISXXXXUS00.exe

•Z936ZABXXXXUS00.tvt

whereXXXXisthebuildID.Thisisaself-extractinginstallationpackagethatextractstheinstallation

sourcelesandlaunchestheinstallationusingtheWindowsInstaller.Itcontainstheinstallationlogic

andtheWindowsapplicationles.ThepackagedoesnotcontainanyofthePredesktopAreales.

2.PredesktopAreaUSBase(approximately135MB):Thisisthepasswordprotectedziplethatcontains

theentirePredesktopAreaUSbase.Itsnameisinthefollowingformats:

•Z936ZISXXXXUS00.exe

•Z936ZABXXXXUS00.tvt

whereABdeterminesthecompatibilityofthePredesktopAreaandXXXXisthebuildid.Thisleis

requiredtoinstallthePredesktopAreaonalllanguagesystems.Thislemustbeinthesamedirectory

asthemaininstallationpackage(eitherinstallationexecutableorRescueandRecovery.msiifextracted

orOEMinstall).TheexceptionstothisareifthePredesktopAreaisalreadyinstalledanddoesnotneed

tobeupgradedorifthepropertyPDA=0issetonthecommandlinewhenexecutingtheinstallation

andthePredesktopArea(anyversion)doesnotalreadyexist.TheWindowsInstallerwillcomparethe

currentPredesktopArea’scompatibilitycodeagainsttheminimumversioncompatibilitycodeand

takethefollowingactionsbasedontheresults:

•Currentcode>Minimumcode:TheWindowsInstallerpresentsamessagethatthecurrent

environmentisnotcompatiblewiththisversionoftheRescueandRecoveryprogram.

•Currentcode=Minimumcode:TheWindowsInstallercomparesthecurrentversionlevelagainst

theminimumversionlevel.Ifthecurrentlevelisgreaterthanorequaltotheminimumlevel,the

6RescueandRecovery4.5DeploymentGuide

WindowsInstallerlooksfora.tvtlewithacompatibilitycode(forexample:AA,AB)thatisequalto

theminimumversioncompatibilitycodeandalevelthatisgreaterthanthecurrentversionlevel(all

otherversioneldsinthe.tvtlenamemustmatchtheminimumversionexactly).Ifitdoesnotnda

le,theinstallprocesscontinueswithoutupdatingthePredesktopArea.Ifthecurrentlevelisless

thantheminimumlevel,theWindowsInstallerwilllookfora.tvtlewithacompatibilitycode(AAor

AB).thatisequaltotheminimumversioncompatibilitycodeandalevelthatisgreaterthanorequal

totheminimumversionlevel(allotherversioneldsinthe.tvtlenamemustmatchtheminimum

versionexactly).Ifaleisnotfoundmeetingthesecriteria,theinstallationishalted.

•Currentcode<Minimumcode:TheWindowsInstallerwilllookfora.tvtlewithacompatibility

code(forexample:AA,AB)thatisequaltotheminimumversioncompatibilitycodeandalevelthatis

greaterthanorequaltotheminimumversion(allotherversioneldsinthe.tvtlenamemustmatch

theminimumversionexactly).Ifaleisnotfoundmeetingthesecriteria,theinstallationishalted.

TheRescueandRecoveryprogramsupportsthefollowinglanguages:

•BrazilianPortuguese

•Danish

•Dutch

•English

•Finnish

•French

•German

•Italian

•Japanese

•Korean

•Norwegian

•Portuguese

•Russian

•Spanish

•Swedish

•SimpliedChinese

•TraditionalChinese

RescueandRecoverycustompublicproperties

TheinstallationpackagefortheRescueandRecoveryprogramcontainsasetofcustompublicproperties

thatcanbesetonthecommandlinewhenrunningtheinstallation.Theavailablecustompublicproperties

are:

Table3.

PropertyDescription

PDA

SpecieswhethertoinstallthePredesktopArea.Default

valueis1.1=installPredesktopArea.0=donotinstall

PredesktopArea.NOTE:Thissettingisnotusedifany

versionofthePredesktopAreaalreadyexists.

CIMPROVIDERSpecieswhethertoinstalltheCommonInformation

Model(CIM)Providercomponent.Defaultistonot

installthecomponent.SpecifyCIMPROIVIDER=1onthe

commandlinetoinstallthecomponent.

Chapter2.Installation7

Table3.(continued)

PropertyDescription

EMULATIONMODESpeciestoforcetheinstallationinEmulationmode

evenifaTrustedPlatformModule(TPM)exists.Set

EMULATIONMODE=1onthecommandlinetoinstallin

Emulationmode.

HALTIFTPMDISABLED

IftheTPMisinadisabledstateandtheinstallation

isrunninginsilentmode,thedefaultisforthe

installationtoproceedinemulationmode.Usethe

HALTIFTPMDISABLED=1propertywhenrunningthe

installationinsilentmodetohalttheinstallationifthe

TPMisdisabled.

ENABLETPM

SetENABLETPM=0onthecommandlinetopreventthe

installationfromenablingtheTPM

SUPERVISORPWSetSUPERVISORPW=“password”onthecommandline

tosupplythesupervisorpasswordtoenablethechip

insilentornon-silentinstallationmode.Ifthechipis

disabledandtheinstallationisrunninginsilentmode,the

correctsupervisorpasswordmustbesuppliedtoenable

thechip,otherwisethechipisnotenabled.

IncludingtheRescueandRecoveryprograminadiskimage

YoucancreateadiskimagethatincludestheRescueandRecoveryprogram.Thisdeploymentguidetakes

PowerQuestandGhostasexamples.

Note:Ifyouplantocreateanimage,youmustcapturetheMasterBootRecord.TheMasterBootRecordis

criticalfortheRescueandRecoveryenvironmenttofunctioncorrectly.

UsingPowerQuestDriveImagebasedtoolswithRescueandRecovery

IfthePowerQuestDeployCentertoolPQIMGCTRisinstalledinthefollowinglocation(X:\PQ),youcancreate

anddeployanimagewiththeRescueandRecoveryprogramwiththefollowingscripts:

Minimumscriptles

Table4.X:\PQ\RRUSAVE.TXT

ScriptlanguageResult

SELECTDRIVE1

Selectstherstharddiskdrive.

SELECTPARTITIONALL(Neededifyouhaveatype0x07

partitionorifyouhavemultiplepartitionsinyourimage.)

Selectsallpartitions.

StorewithcompressionhighStorestheimage.

Table5.X:\PQ\RRDEPL Y.TXT

ScriptlanguageResult

SELECTDRIVE1

Selectstherstharddiskdrive.

DELETEALL

Deletesallpartitions.

SELECTFREESPACEFIRST

Selectsrstfreespace.

SELECTIMAGEALL

Selectsallpartitionsinimage.

RESTORE

Restorestheimage.

8RescueandRecovery4.5DeploymentGuide

Imagecreation

Table6.X:\PQ\PQIMGCTR/CMD=X:\PQ\RRUSAVE.TXT/MBI=1/IMG=X:\IMAGE.PQI

ScriptlanguageResult

SELECTDRIVE1

Selectstherstharddiskdrive.

X:\PQ\PQIMGCTR

Createstheimageprogram.

/CMD=X:\PQ\RRUSAVE.TXT

PowerQuestscriptle.

/MBI=1

CapturestheRescueandRecoveryBootManager.

/IMG=X:\IMAGE.PQI

Createstheimagele.

Imagedeployment

Table7.X:\PQ\PQIMGCTR/CMD=X:\PQ\RRDEPL Y.TXT/MBI=1/IMG=X:\IMAGE.PQI

ScriptlanguageResult

SELECTDRIVE1

Selectsrstharddiskdrive.

X:\PQ\PQIMGCTR

Createstheimageprogram.

/CMD=X:\PQ\RRDEPLY .TXT

CreatesthePowerQuestscriptle.

/MBR=1

RestorestheRescueandRecoveryBootManager.

/IMG=X:\IMAGE.PQI

Createstheimagele.

UsingWIMles,ImageX,andWindows7

Windows7deploymentisbasedondiskimagingusingImageX.ImageXutilizesle-basedimagingwithWIM

lesinsteadofsector-basedimageformats.Consideringthisformattingdevelopment,usethescenario

in“Scenario5-PerformingaBareMetalRestorefromanAdminBackup”onpage50wheninstallingand

deployingtheRescueandRecoveryprogramonWindows7.

UsingSymantecGhost-basedtoolswithRescueandRecovery

WhenyoucreatetheGhostimage,youmustusethecommandlineswitch-ibtocapturetheRescueand

RecoveryBootManager.Also,theimagemustcapturethewholediskandallpartitions.Refertothe

documentationprovidedbySymantecforspecicdetailsonGhost.

RescueandRecoveryenvironmentalvariables

ThefollowingtablecontainsenvironmentalvariablesthatarecreatedwhentheRescueandRecovery

programisinstalled.Thesevariablescanbeusedwhencreatingscriptsorwhenchangingtoadesired

directoryfromacommandprompt.Forexample,tochangethec:\ProgramFiles\Lenovo\Rescueand

Recoverydirectoryfromacommandprompt,typeCD%rr%andpressEnter.

Table8.RescueandRecoveryenvironmentalvariables

EnvironmentalvariableDirectory

%rr%

c:\ProgramFiles\Lenovo\RescueandRecovery

%SWSHARE%c:\SWSHARE

%TVT%

c:\ProgramFiles\Lenovo

%TVTCOMMON%c:\ProgramFiles\CommonFiles\Lenovo

Note:Foracompletelistofvariables,runthesetcommandonacomputerthathastheRescueand

Recoveryprograminstalled.

Chapter2.Installation9

CompatibilitywithBitLocker

ToachievecompatibilitywithBitLockerDriveEncryption,itisrecommendedtoinstalltheRescueand

RecoveryprogramtoyouroperatingsystemafterthepartitionsareproperlysetupwiththeMicrosoft

BitlockerDrivePreparationTool.

WhensettinguptheBitLockerpartition,itisrecommendedtousetheMicrosoftBitLockerDrivePreparation

Tool.Thebootpartitionshouldbeatleast2GBinsize.

IfyoudonotusetheBitLockerDrivePreparationTooltopreparetheBitLockerpartition,youmusthavetwo

partitionsonyoursystemwheninstallingWindows7.Onepartitionshouldbe2GBandmarkedasactive;

thisiswherethebootlesreside.Theotheriswhereyouroperatingsystemisinstalledandwhereyour

datawillreside.WhenWindows7isinstalled,itwilldetectthetwopartitionsandshouldinstallonlythe

bootlestothesmallerpartition.Bothpartitionsshouldbetype0x07.

CompatibilitywithBitLockerwithoutTPM

Ifthesecuritychip(TPM)isnotactivatedintheBIOSSetupUtility,toachievecompatibilitywithBitLocker

withoutTPM,dothefollowing:

1.Rungpedit.mscfromtheStartmenu.TheGroupPolicyEditorwindowopens.

2.ClickComputerConguration➙WindowsComponents➙BitLockerDriveEncryption➙

OperatingSystemDrives.

3.EnabletheRequireadditionalauthenticationatstartupoption.

4.SelecttheoptionAllowBitLockerwithoutacompatibleTPM.

BestpracticeofBitLockerencryptiononasystemwiththeRescueandRecovery

program

TohavetheRescueandRecoveryprogramworkcorrectlywithBitLockerinWindows7,thebestpracticeis:

1.UninstalltheRescueandRecoveryprogramifithasbeeninstalled.

2.RestartthecomputerandusetheBitLockerDrivePreparationTooltopreparethesystemforBitLocker

DriveEncryption.

3.InstalltheRescueandRecoveryprogramandrestartthecomputer.

4.StartBitLockerfromControlPanelandchoosethepartitiontoencrypt.

Note:ItisrecommendedtoencrypttheWindowsoperatingsystempartition(usuallydriveC)only.

5.ClickTurnonBitLocker,andfollowtheinstructiononthescreentoencryptthechosenpartition.

Afterthat,arecoverykeyisautomaticallycreated.

6.SavetherecoverykeytoaUSBstoragedevice.

Note:KeeptheUSBstoragedeviceinasecuredplace.Therecoverykeyisneededwhenbootingto

Windows7ortheRescueandRecoveryworkspace.TheBitLockerencryptionwillbelostifthehard

diskdriveisclearedbytheDiskpartcommandsorotherharddisktools.

7.Waituntiltheencryptionprocesscompletes.Afterthat,youcanusetheRescueandRecoveryprogram

toperformbackupandrestoreoperations.

FormoreinformationaboutBitLocker,gototheMicrosoftWebsiteat:

http://support.microsoft.com/kb/933246/

Notes:

1.WhensettingupBitLockerinWindows7,theBitLockerpartitionshouldbeaftertheWindowsoperating

systempartitionforbestresults.IfitisplacedbeforetheWindowsoperatingsystempartition,the

partitionnumberwillneedtobeupdatedintheRescueandRecoveryADMsettings.

10RescueandRecovery4.5DeploymentGuide

2.WhenrestoringasystemthatisusingWindows7andBitLocker,amessagewilldisplay,indicatingthat

therewasanerroratshutdown.Themessagecanbeignoredandeverythingshouldoperatenormally.

3.ForOEMornon-Lenovostandardpreloadsystems,youneedtosuspendtheencryptionoftheWindows

operatingsystempartitionwhenperforminganybackuporrestoreoperationsusingtheRescueand

Recoveryprogram,otherwisetheRescueandRecoveryprogramwillnotenterPDA.

4.YoumightneedtocleartheTPMandencryptthepartitionsagainafterrestoringthesystemfrom

abackupwithBitLockerencryption.

Chapter2.Installation11

12RescueandRecovery4.5DeploymentGuide

Chapter3.Congurations

ThischapterprovidesinformationthatyouwillneedtoconguretheRescueandRecoveryprogramfor

yourenterprise.Withinthischapter,youwillndthefollowingtopics:

•“XMLandADMlecongurations”onpage13

•“Recoverymethods”onpage13

•“Backups”onpage17

•“RescueandRecoveryintheWindowsenvironment”onpage23

•“WorkingwiththePredesktopArea”onpage25

•“Logles”onpage43

•“CreateRescueMedia”onpage43

XMLandADMlecongurations

CongurationsfortheRescueandRecoveryprogramaredonewiththeXMLle,throughtheregistry,and

withActiveDirectory.OncetheXMLleiscustomizedandinstalled,settingsfortheRescueandRecovery

programaremanagedwiththeregistryorActiveDirectory.Formoreinformation,seetheaccompanying

ThinkVantageTechnologiesXML/ADMSupplementforthedeploymentguidelocatedontheThinkVantage

TechnologiesAdministratorToolspage:

http://support.lenovo.com/en_US/detail.page?LegacyDocID=TVAN-ADMIN#rnr

Recoverymethods

Withinthissection,youwillndinformationforrestoretypesandrecoverymethodssuchasrejuvenation,

customrecovery,andexpressrepair.Thefollowingmethodsareusedforrestoringles:

•“Singlelerestore”onpage13

•“Filerescue”onpage14

•“Operatingsystemandapplications”onpage14

•“Restoresystemdriveonly”onpage14

•“Rejuvenation”onpage14

•“Fullrestore”onpage15

•“Customrecovery”onpage15

Notes:

1.TheRescueandRecoveryprogramcannotcapturecachedcredentialsforadomainuserafterarestore

operation.

2.OnMBRsystems,theRescueandRecoveryprogramcannotrestorepartitionsthatarecreatedand

placedphysicallybeforethesystemdrive.

3.TheRescueandRecoveryprogramdoesnotsupportafullrestoreoperationifyoubootyoursystem

fromanotherexternalmedium.Forexample,ifyouperformafullrestoreoperationfromyourUSBhard

diskdrive,makesurethatyoubootyoursystemfromthisUSBharddiskdriveaswell.

Singlelerestore

SinglelerestorepromptstheuserfortheBackupStoragelocation,andthentheuserselectsabackup.The

RescueandRecoveryprogramwilldisplaylesthattheuserisauthorizedtoaccess.Theuserthenselects

theles,folders,orbothtoberestoredandthesystemwillrestorethemtotheiroriginallocations.

13

Filerescue

Filerescueusedbeforerestore,promptstheuserforthebackupstoragelocationandthentheuserselects

abackup.TheRescueandRecoveryprogramwilldisplaythelesthatthecurrentuserisauthorizedto

access.Theuserthenselectstheles,folders,orbothtoberescued.Excludingthelocalharddisk,the

systemwilldisplayavailablelelocationswherethelescanberescued.Theuserwillneedtochoosea

destinationwithsufcientspacefortherescuedlesandthesystemrestoreles.

Operatingsystemandapplications

OperatingsystemandApplicationsgivestheusertheoptiontoselectabackupbeforethesystemdeletes

les.Filesdesignatedtobedeletedaredenedbytherulesintheregistry.Whenabackuphasbeen

selected,thesystemwillrestorethelesdenedbytheregistryfromtheselectedbackup.Thereare

optionsintheregistrylethatcanspecifyaprogramtorunbeforearestoreoperationorafterarestore

operation.SeetheThinkVantageTechnologiesXML/ADMSupplementformoreinformationaboutregistry

settingsandvalues.

Notes:

1.OperatingsystemandApplicationsalwaysusePasswordPersistence.

2.OperatingsystemandApplicationsrestoreisnotavailablefromCD/DVDbackup.

YoucanaddcustomtaskstorunbeforeandafterbothBackupsandRestores.SeeThinkVantage

TechnologiesXML/ADMSupplementforthebackupandrestoresettings.

Restoresystemdriveonly

Thisfunctionenablesyoutorestoreonlythesystemdrivetothestatewhenyoumakethelatestbackupof

thesystemdrive.Ifyouhavemultiplepartitionsonyourharddiskdrive,youhavetheoptiontorestoreonly

thesystemdriveandleavetheotherpartitionsintact.

Rejuvenation

Whenyouneedtorejuvenateyoursystem,theRescueandRecoveryprogramwilloptimizesystem

performancebytakinganewincrementalbackupandthendefragmentyourharddiskdrive.Therejuvenate

processhelpseliminateviruses,adware,andspyware,whilemaintainingyourcurrentsettingsanddata.The

rejuvenatefunctionishiddenontheuserinterfacestartingfromtheRescueandRecovery4.5program.You

canenablethefunctionandgettherejuvenateuserinterfacedisplayedbysettingtheADMle.

Torejuvenateyoursystem,dothefollowing:

1.EnabletherejuvenatefunctionandgettherejuvenateuserinterfacedisplayedbysettingtheADMle.

Fordetailedinformation,seetheRejuvenatesettingoftheRestorepolicyinTable32“\Rescueand

Recovery\Settings\Userinterface”onpage64

.

2.FromtheRescueandRecoveryinterface,clicktheRestoreyoursystemfromabackupicon.The

Restoreyoursystemscreenisdisplayed.

3.OntheRestoreyoursystemscreen,selectRejuvenateyoursystem.

4.Choosethedriveandbackupthatyouwanttousetorejuvenateyoursystembycompletingthe

followingprocedure:

a.Selecttheappropriatedrivefromthedrop-downmenuofavailabledrives.Backuplesonthe

selecteddrivearedisplayedbytheRescueandRecoveryinterface.

b.Selectthebackuplethatyouwanttousetorejuvenateyoursystem.

c.ClickNext.

d.Conrmthattheselectedbackupistheonethatyouwanttousetorejuvenateyoursystem,and

thenclickNexttobegintherestoreprocess.

14RescueandRecovery4.5DeploymentGuide

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