Contents
Installing additional hardware and software . . . . . . . . . . 3–6
Identifying and installing hardware . . . . . . . . . . . . . . 3–6
Locating and installing software . . . . . . . . . . . . . . . . 3–6
Updating the software installed on the computer. . . . . . . 3–7
Finding the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Turning off the computer correctly . . . . . . . . . . . . . . . . . 3–8
4 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
The computer is unable to start up. . . . . . . . . . . . . . . 4–2
The computer screen is blank . . . . . . . . . . . . . . . . . . 4–3
Software is functioning abnormally . . . . . . . . . . . . . 4–4
The computer is turned on but not responding . . . . . 4–4
The computer is unusually warm. . . . . . . . . . . . . . . . 4–5
An external device is not working . . . . . . . . . . . . . . . 4–6
The home wireless network connection is not
working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
Contacting Customer Care . . . . . . . . . . . . . . . . . . . . . . . . 4–8
A Connect to the Internet from your home
Choosing an ISP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
Using the New Connection Wizard . . . . . . . . . . . . . . A–2
Choosing the type of Internet connection . . . . . . . . . . . . A–2
B Backup and recovery
Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Backing up the system . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Backing up specific files or folders . . . . . . . . . . . . . . B–2
Backing up the entire hard drive . . . . . . . . . . . . . . . . B–3
Backing up modifications made to the system . . . . . B–4
Scheduling backups . . . . . . . . . . . . . . . . . . . . . . . . . . B–5
Getting Started iv